I thanks a lit for the great service I received. I am actually a loyal customer since few years. In the last case, unfortunately the UPS delivery company lost my parcel, it's never been found. Poppers... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Items got seized by customs first try. Was advised on what to do and they resent it and they got through eventually! Would like to thanks the poppers aroma team and Lucy for the amazing customer servi... Zobacz więcej
DO NOT, I REPEAT, DO NOT WASTE YOUR TIME AND MONEY ON THIS ABSOLUTE JOKE OF A WEBSITE! I made the mistake of placing 4 orders through their page, and NONE of them cleared customs. I expected some semb... Zobacz więcej
Reakcja na opinię
Updating my review as the company did eventually get in touch with a solution - updating their response time on their automated email response might assist in future. Order placed on 22 Jan not r... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Poppers Aromas
Napisane przez firmę
Poppers Aromas is an e-commerce website specialised in selling poppers online.
Founded in 2005, Poppers Aromas is now a leader in the poppers market worldwide. On our website, you will be able to find sex boosters, poppers accessories and more than 90 Poppers references.
Choose the best aromas from the best brands: Everest Aromas, Jungle Juice, Rush, Amsterdam, Blue Boy, Amyl, Lockerroom, Jolt, among others.
Fast delivery in Europe & Worldwide! Our parcels are sent within 24-48 hours after placing an order.
If you ever need assistance or advises, our customer service is at your disposal. You can contact us at +44 20 3445 5897 or contact@poppers-aromas.eu.
Founded in 2005, Poppers Aromas is now a leader in the poppers market worldwide. On our website, you will be able to find sex boosters, poppers accessories and more than 90 Poppers references.
Get the best quality poppers at the best price
On Poppers Aromas, be confident that you will find something for every occasion and desire. Bottles from 10 to 30ml of the strongest formula!Choose the best aromas from the best brands: Everest Aromas, Jungle Juice, Rush, Amsterdam, Blue Boy, Amyl, Lockerroom, Jolt, among others.
Security & Privacy
Poppers Aromas guarantees a secure platform, for you to buy online safely. We respect your personal data scrupulously, so they will never be sold to third parties or used for purposes other than those established on our website. You can unsubscribe from our database at any time.Fast Discreet Delivery
As we know our customers' privacy is essential, we always pack our products in a safe and anonymous way. Our parcels are sent with no mention of what's inside, nor our website name.Fast delivery in Europe & Worldwide! Our parcels are sent within 24-48 hours after placing an order.
If you ever need assistance or advises, our customer service is at your disposal. You can contact us at +44 20 3445 5897 or contact@poppers-aromas.eu.
Dane kontaktowe
Zjednoczone Królestwo
- contact@poppers-aromas.eu
- www.poppers-aromas.eu
3,7
Średnia
51 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great delivery in the past but the…
Great delivery in the past but the postcode they placed on my item was incorrect now its lost the RM system and Im unable to get it
15 kwietnia 2025
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
Please send us an email with the order reference or the email address you used to place your order, so we can investigate the issue and offer a solution.
If the problem is on our end, we will gladly dispatch a new parcel at our expense promptly :)
Looking forward to hearing from you,
Your Customer Service Team
Best online poppers company
One of the best Online poppers retailers. I have done a few orders now over the years. ALL my orders have arrived without any problems. Never have I received a broken, cracked or opened bottle. They packaging they use are much better now with Bubble wrap and special containers. They honour their loyalty system and do a couple of specials during they course of the year. Sign up to the newsletter to get those specials!
25 lutego 2025
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
Thank you very much for being a loyal customer and for your positive feedback.
We hope to see you soon at Poppers Aromas.
Best regards,
Your Customer Service Team
Very responsive customer support! Quick and hassle free communication
I’ve been buying Poppers from Poppers Aromas for about a year now and I always loved how quick and easy the process is with them. Poppers are very good and have never failed me. Delivery is also always quick and the products are delivered in discreet, tight, sealed, and cushioned boxes. I have never received leaky bottles from this company!
Last December, I made an order which I hoped and expected to arrive in early January. But alas, they never arrived. That was a big order, too so I had to contact their customer support for the first time. Sent an email last week and they replied within the day! Investigation happened quick and hassle-free and after just about a week, I have finally received my aromas today - all intact and delivered with care! I’ve always been a fan of their line up but now I’ve just become a loyal fan. Don’t think I’ll ever try other shops again for my aroma needs. :)
24 lutego 2025
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
Thank you for taking the time to share your experience with us and for being a loyal customer. See you soon. :)
Best regards, Your Customer Service Team
Ik heb een speciaal product besteld in…
Ik heb een speciaal product besteld in een speciale verpakking. Er wordt mij een product in een compleet andere verpakking geleverd.
De getoonde verpakking op de site was de enige reden om dit product te bestellen. Ik wil mijn geld terug. Dat wordt immers gegarandeerd. Dit weigeren ze tot op heden!
Dus dit bedrijf is volstrekt onbetrouwbaar!
15 stycznia 2025
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
We've been screening our customer database for weeks now, and we have no idea what you're referring to.
We don't have any email linked to your name, no order reference, and we sell the products we show on our website, so it'll be very useful to have more information if you have the chance to send us an email.
Looking forward to your reply to understand the situation.
Best regards,
Your Customer Service Team
This website is a total scam - no delivery and no refund
This website is a total scam. I never received my order, they tell me it's because of customs and promise a refund within a week. A year has gone by and I followed up 3 times but no one responds. I finally wrote from a different email address and they finally responded saying they changed their mind about the refund and thats the reason they ignored me this whole time. What kind of service is that?? very disappointing.
18 grudnia 2024
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
I deeply regret this frustrating situation.
When customs rejected your package, my colleague at the time didn't mention we needed to wait for the parcel to be back intact to process a refund.
Sadly, customs destroyed it, and she didn't follow up which we regret. As I explained in our conversation, that person is no longer in the company because of such errors.
We read and answered your recent message a year later, but as we told you, we never received any of the previous emails you mentioned. We completely regret this situation, but we have never told you we ignored you because we didn't want to refund you; we did explain exactly as we did here that your messages were not received.
We hope we'll have the chance to dispatch products to your destination in the future.
Best regards,
Your Customer Service Team
Package Lost and Found
My package was mis-shipped by the carrier. Customer service {Lucy} tracked it down quickly and resent it to me. Then the USPS lost the package in Memphis, again Lucy tracked it and got it delivered in 3 days.
4 grudnia 2024
Opinia niezależna
Odpowiedź od Poppers Aromas
Thank you for your patience and feedback. We’re glad to hear that you received your order!
Best regards,
Your Poppers Aromas Team
This is an absolutely great company…
This is an absolutely great company with an excellent service! Yes, I had to wait for an answer for about 5 days what they warn about, but immediately solved all the problems! Local post has been losing the parcel for the second time, which is very sad! But I always get a second parcel without paying a cent! Thank you so much !!! This is a very reliable and serious store! I recommend from the heart !!!
15 grudnia 2024
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
Thank you very much for your positive feedback. We hope to see you soon at Poppers Aromas.
Best regards, Your Customer Service Team
Company has always sent quality…
Company has always sent quality product. I’ve ordered five times and all successful. Shipping comes in quick and have had no problems with customs. Only order 6 or so bottles and you should clear customs. Only problem I’ve ever had was a bottle that slightly leaked otherwise everything was great. My partners always ask me where I get my product and they have ordered also.
29 listopada 2024
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
Thank you so very much for taking the time to share your experience.
Kind regards,
Your Customer Service Team
Ordered the 8th of November
Ordered the 8th of November, and there has been no updates since. I sent an email, and no replies. Order UVOMVJOQB
Clearly based on the many negative reviews, I’m assuming that I won’t have my case resolved either. Will have to dispute it with my credit card company….
8 listopada 2024
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
We regret to read you already decided we wouldn't help.
The page you left your review on, here on Trust Pilot, is not our official one. We're allowed to answer but it is basically a page only for people who are looking to leave a negative review.
You'll receive an invitation with eKomi and we invite you to check the thousands of positive reviews we have there.
The current delivery time for Denmark is normal. You left your review exactly on the same day you wrote to us so it's hard to defend ourselves.
We regret since you stated you'd get a chargeback anyway, we'll need to answer the bank with the file they'll share. We would have preferred to offer a solution, that's what we usually do.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
DON'T WASTE YOUR HARD-EARNED CASH: The Ugly Truth About This Website and Euro-Poppers
DO NOT, I REPEAT, DO NOT WASTE YOUR TIME AND MONEY ON THIS ABSOLUTE JOKE OF A WEBSITE! I made the mistake of placing 4 orders through their page, and NONE of them cleared customs. I expected some semblance of competence, but all I got was a lazy "wait for us to get the packages back and we'll refund what's left" response. And to add insult to injury, I'm stuck with the shipping costs - a whopping 140 EUR down the drain! Orders: AHWTWNAEF, MDVQOVTUS, WPHBZJLRN, AJMRUICLW. AVOID THIS SITE LIKE THE PLAGUE!
5 września 2024
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
Just to be clear to our readers, you placed only one order with this website, and 3 with a sister company.
You placed a very large order to a country you were not sure you could import this product.
You blame it on us the delivery wasn't attempted when we told you the package was returned because of the rejection.
When rejection happens, we always do our best to offer a solution, but since you had 18 bottles in your package when we usually advise to order 5 or 6, we need to know the shape of your bottles when they come back.
You contacted the sister company and not us, so please send us an email to see what we can do.
Best regards,
Your Customer Service Team
Have made several purchases and they…
Have made several purchases and they have always delivered good quality purchases. It takes some time to get through customs, good quality stuff. Never had any problems to resolve
16 czerwca 2024
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
Thank you for your positive feedback.
We hope to see you soon at Poppers Aromas.
Best regards, Your Customer Service Team
Customs Issue
Giving this 3 stars because the company has done me no wrong before, but I had issues this time around. I've ordered item(s) that were confiscated and even after emailing and more than a week of waiting, I haven't gotten a single reply. I'm still hoping that we're able to resolve this, if possible.
13 maja 2024
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
Our official feedback platform is eKomi, you'll receive an invitation at some point :)
We faced a huge delay to answer our customers because UPS lost a lot of parcels and we do our best to work on the matter.
I don't find your order history because there's no reference in your review, so please give us more details for us to check if everything has been sorted.
Best regards,
Your Customer Service Team
BAD COMPANY!!
I bought from them few times and never been very happy, this last time was very bad and I will not buy here anymore. Order was place on a Monday so plenty of time to send the item, it came Tuesday of the following week, charging £9 for delivery this is a joke, Sunday I left to Spain for holidays so I couldn't take then with me and I had to spend money over there. I came back from holiday and one of the bottles BAD POPPER 24ML was all wet and almost not liquid inside, the sealing was open and it cost over £10 pounds, unacceptable. I know customers service is bad so I didn't bother yesterday to contact them. Very unprofessional, inaccurate delivery and over priced. EXLGBDEJZ this is my reference order number to verified that I am a genuine
REPLY TO THEIR REPLY:
First of all Aromas customer service you are confusing me with your replied because nothing match with my order. I did never received my order in 5 days, I did never pick up anything from a post office as I was in Spain, and got no clue about any offer or gift or whatever you talking about. Also now you got one star down thsn before and on top of that I will report you to trustpilot and take legal action for defamatory and false statement as I got prove of that so I will suggest you to remove your reply as soon as possible.
And one more thing, truspilot is not the page of your website, we know that, but is one of the most important, reliable and trusted website to write and read reviews, so not doing very good on here your company isn't?
REPLY:
All this things you said and that conversation is totally untrue I did never send any email or phone call, if you are confusing me with other customer is one thing, but if you are making up all this so people can read and believe what you are saying you just making things worst for you and your company because this will all be added as a prove through my solicitor and there will be legal action taking very soon. Where is all recorded? Prove it, because you will have to, your anger is driving you to a very big mistake. You are making a big mistake and mistakes made as defamatory lies for not checking properly your records have bad consequences. 👍
REPLY;
You are using all this words or irritated or anger trying to put me in the situation you are now. The thing is that you already exposed yourself here through all the readers how bad customers service your company has that got to the point of answering with lies and bad maners. but is a good thing for potential customers that will not buy anything from you after reading your replies soooo unprofessional, you actually are damaging the company you work for and is funny actually 😅. At the end of the day you are here attacking, not defending yourself, to customers that had a bad experience so it can't get worth than that but anyway further action is on its way sussie, your days at your desk, if you have an intelligent and professional boss, are counted. 👍
2 kwietnia 2024
Opinia niezależna
Odpowiedź od Poppers Aromas
EDIT #2 after response:
We don't quite understand your reaction. We don't have any anger, it is just fair for us to defend ourselves.
The first email we received from you on Thu, 28 Mar 2024 at 8:03 PM (GMT+1) opens with your full name as written in this TrustPilot review, and a mention to the trip to Spain you referred to here as well.
We have nothing more to prove, our readers do not need to have your personal information and they're not displayed here anyway to compare.
Your conversation is recorded in our mailbox and now as a PDF since you're using very big words. A full copy of this comment and our answer as well in case you remove it.
You know, bad reviews happen all the time. We understand life is frustrating sometimes which is why we do our best to help our customers on a daily basis, as much as possible.
We do believe as a company our job is to explain the best we can the situation in our answer to bad reviews. Our experience has proven us that it is mostly appreciated.
I will gladly offer a 35% discount to anyone referring to this conversation and my name, Susie, to contact@poppers-aromas.eu as I am very sure I didn't write a single lie in this comment, and again, I do not understand at all why you're obviously so irritated.
I don't think there's a need for us to answer furthermore, thank you for your experience with us.
EDIT after response:
We are talking about the order EXLGBDEJZ as mentioned in your comment, and my colleague Louise answered to your email and phone call.
I referred to your last message that I quote here : "And the free poppers in my basket? Send it to me now. Don't leave it in a basket forcing me to buy more to get it? Is this a joke?. I can't get the free one because I am not buying here never again"
Don't threaten us with defamatory when we have all our conversation record from March 28th to April 3rd.
Please check your tracking link, you'll see the delivery steps I mentioned. It's not made up :)
We're doing pretty great overall, thank you for asking !
-----
Hello,
Your delivery was completed in 5 days and because you were not available, was dropped at your nearest post office.
You picked it up the next week and we're sorry if you couldn't have your products earlier.
This is a pretty average delivery time considering customs controls that are a consequences of Brexit.
You did contact us, so I guess we're more reliable that you admitted.
We invite you to read our comments on eKomi which is our official feedbacks partner, and you'll see our Customer Service is actually great :)
You were angry because we started a free poppers offer right after you received your parcel so you wanted us to send the gift on its own at our expenses, which we won't, we apologise. Edit for this part for honesty : After checking with my colleague, this was not the gift bottle from the offer, but a gift my colleague placed on hold in your account as compensation because you were upset.
You will receive an invite to leave your review with eKomi at some point.
We're allowed to answer on this page but it's not really our own. It is mostly for very angry or very happy people who are looking for every way possible to leave a comment :)
We wish you the best for now and hope we'll have the chance to help in the future.
Best regards,
Your Customer Service Team
No support.
After 2 week when i received last order. Nobody respond there. Because more bottle was empty. I think they is onw pweson and they know about empty bottles....
Now was 2 order with empty bottles. Forst time was only 1. Now more
21 kwietnia 2024
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
We refunded your empty bottle and we're sorry for this incident.
The bottle that was not empty was replaced after you discussed it with our team.
Please send us pictures as soon as you receive your order because it's hard to do a follow up after a few months.
Best regards,
Your Customer Service Team
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE . I think this is a scam .
I made a purchase,which I haven’t received the products yet.
I sent 3 email asking about the product/ delivery/ I haven’t even received an order confirmation email . No replies.
23 lutego 2024
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
Edit after solving the issue:
You didn't receive the order confirmation because you made a typo in your account email address, that was the reason of your first contact. We solved this issue and we asked you kindly to modify your review according to your real experience with us.
It is mentioned in the automated response you received three times that it is better to not send several emails because it slows down our response time for everyone, and we would get back to you in 5 to 7 days, which we did ;)
---
We invite you to check our other online reviews to see we're a legit business and we do our best to help our customers ;)
We don't find any conversation or orders with your nickname, please update your review with your order reference in letters or send us an email with a clear title so we can see it quickly in our daily 80 emails flow.
We hope we'll be able to help soon and we thank you for your comprehension in the meanwhile.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Amatuers
Hi
Very bad experince with poppers-aroma.eu
i bought some products from them on a sale paid 71 Euro including shipping fee but they wrote 126 Euro( that was the full price) on costum declaration leading the costum to ask me for 100 Euro fee.
I asked the costumer service why they wrote 126 Euro they answered they write the true information only , but i paid 71 euro because you had a sale so if i paid 71 euro the package worth 71 euro , what an amatuers!!!
And they told me you cant get a refund even i didnt asked for a refund , i only wanted the products and more professional handling.
And for myself i have bussiness since 2001 and i understand a thing or two about costumer service and professinality.
I highly recommend
Not to do bussiness with this site !!! and thats for more reasons that i stated here
12 września 2023
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello Rami,
Having been in direct contact with you yesterday I am saddened at your conclusion on our exchanges!
We promptly replaced your parcel with a fresh delivery at our expense, while informing, advising and troubleshooting where possible. It is a pity to blame us for local interventions.
We are leaders in our sector thanks to our professionalism. It is terribly disheartening when the understandable stress caused by your experience, is targeted at our generous, solution-based Customer Service.
As a regular, valued client, you are aware that all our customs documents and invoices are true to form and cannot display incorrect information. Customs duties and levies are specific to each country, sadly we are not alerted nor can we intervene on these aspects.
Regards,
Your Customer Service
contact@poppers-aromas.eu
CRAP FOR SALE POPPERS AND AROMAS SCAM
OK all .please read this .
If you are about to order from poppers and aromas DONT .. I'm not saying this because I dint get the order I did on time no problem. Its there products, they are total rubbish (NOT POPPERS) IF YOU BUY YOU ARE JUST THROWING YOU MONEY AWAY!! It's a scam .. the chemicals they have in these bottles god know what they are doing to you but trust me it's total crap . They will respond to this by saying its my fault in some way or sorry for the bad experience! I really kick off at them for selling me crap again and they gave me a full refund Dam right.. so it's up to you all to vote with your feet and don't spend your money on this rubbish. I'm not sure if there is a decent company out there selling the real stuff I'll keep on looking. But poppers and aromas needs to go to the bin where there crap they are selling went .. take care all and make the right choices.
22 maja 2023
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello Martin,
Since you threatened us with bad reviews if we did not refund you, we were expecting your review, despite our prompt reimbursement.
Our French firm is leader in this niche market since 2005 with over 10,000 reviews and a performance rate of 4,3 out of 5 on https://www.ekomi.co.uk and 4,4 on Google!
Our around the clock Customer Care is renowned and our products recognised as amongst the most effective on the market.
We do not comprehend why you are targetting our dedicated team but will continue to strive for quality nevertheless.
Sincerely,
Your Customer Service Team www.poppers-aromas.eu
Committed trustworthy team
This is my second order with Poppers Aromas, the first order arrived swiftly, and the whole processing was a breeze.
I am facing a little logistic issue with my second order (which is uncommon for eCommerce, really). I reached out to them, and my query was responded to timely and professionally plus, so much emphaty, which is very rare for a standard online retailer. Only then did I discover this is a small team living daily to deliver to their customers. A huge kudos to Hannah, especially.
28 kwietnia 2023
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello,
Thank you for your kind accolade and positive feedback. The whole team here are pleased to know their tireless efforts and the quality of our products are appreciated.
We hope we'll see you soon in our online shop.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Problems with communication resolved and overall good service
Updating my review as the company did eventually get in touch with a solution - updating their response time on their automated email response might assist in future.
Order placed on 22 Jan not received. No response from this company to multiple emails. Called ParcelForce they confirm the parcel is lost but that Poppers Aromas need to contact them to make a claim. As no reply from these people in the timeframe specified on their website I am left with no choice but to make a claim to my credit card company.
15 lutego 2023
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello there,
We're sorry for this inconvenience as we were dealing with a high volume of requests so we couldn't answer you quickly. In the end, I could see that our service replied to you by offering a solution.
Feel free to check your email box in case you missed it.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Response time
The website was stating that most orders were dispatched in 24 hours but although it's been two days since the wire transfer was completed, there's been no updates so far with my order. I've sent an email to contact****eu and left an voicemail message to the phone number that was posted under contacts section with the details of my order and yet to hear a response. This is an ongoing order and process and I will update my rating accordingly once this issue has been addressed.
9 listopada 2022
Opinia niezależna
Odpowiedź od Poppers Aromas
Hello there,
We received your voicemail but your order was already confirmed by the time we received it so all confirmations were sent to your email automatically
Our orders are dispatched within 24 hours on weekdays. Although we cannot be held liable for how long the bank will take to process your wire. If the money hasn't arrived in our account, we cannot prepare your parcel and we hope you'll understand.
November 11th was a bank holiday so we couldn't know if your payment was confirmed and our offices are closed during the weekend.
That's why your order was confirmed and prepared first thing on Monday :)
We hope it'll be delivered in a flash and we'll have the chance to see you soon in our shop.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
PS : This page doesn't belong to our business, we're allowed to answer comments but you'll receive a proper feedback request with our partner eKomi ;)
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