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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have dealt with Wayne at pools army surplus ive brought two pairs of hoggs boots and a game shooting jacket and hogs shooting trousers and also a walking stick with a deer horn handle over the la... Zobacz więcej

Oceniono na 5 z 5

The service is always great.My previous order went missing .Pools Surplus were organising a refund and the order for my female combat trousers 4x short arrived safely .Was in great condition and fitte... Zobacz więcej

Oceniono na 5 z 5

Picked up a couple of bargains, 2 man french army tent and a pair of Czech quilted trouser liners.... Including shipping was less than £30.00 Very pleased with my purchases and the shopping experi... Zobacz więcej

Oceniono na 4 z 5

You get what you pay for from them, a lot of the products are military surplus, may be a bit worn and even some of the "new" stock has clearly come out of storage and has a mothball smell. BUT I'... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą męską
  2. Sklep odzieżowy

Napisane przez firmę

Shop selling Army Surplus & Outdoor Clothing & Equipment in Hartlepool & Bishop Auckland.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

394 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 1 z 5

Never use this company they are rotten…

Never use this company they are rotten to the core. they sold me a jacket and boots but forgot to pay the mahinest to tie of the ends meaning the jacket is falling apart. the pockets are off and the fabric torn. the cuffs, the hood the zips the straps all fall off and coming away due to not being tied down. they refunded my boots but not the jacket. they then coerce me using the refund as a tool to give me a refund which i agreed and still no refund. so now ill update you guy on that. ever trust Pools SUrplus Stores they are straight scammers and bad people. also the kit is bad poor value.
and i quote
"It’s a shame you’ve left us a 1-Star review on Trustpilot. All we have tried to do is provide the best service possible including refunding you in full for the boots without needing to return them which almost all other retailers would have required.
We don’t want 1-Star reviews, and you want your money back for the jacket.
What will be the best way forward for both of us?"
and
"Let me know when you’ve removed the review and we will process a refund."

they sent me an unfinished jacket and told e to take it to a seamstress. they emailed me again coercing me over the review. i already removed the last review. i told them refund first. this is the type of company your dealing with. if i could flag them as scammers i would. and ill be reporting them to trading standards.

liars. let it be known. scum.

**after refund 30/7/24
me the customer had the boots for 7weeks at the point were i opened the case on the boots and jacket. the boots lost all of there ability to resist water, the stitching opened letting in water and they do not dry out, giving you trench foot in dew from grass, there meant to be water tight.

the jacket is horrendous, i only the the photos of the pocket, the stitching came lose it isnt tidied down. all it burst at the open holes where the fabric is weak, most of the stitching is like this zipps, the pockets the cuffs the Velcro ext is all fraying away at the seems, the jacket is quite literarily falling apart, they did tell me to take it to a stream-stress. all of this is fact.
excessive ware? when i've used it only on rainy days in 7 weeks. i made them aware that the other pocket was also going to fall apart showing in the phots how it will start and tear in the exact same way in the same place.

i was coming on here to remove this review as the refund came through just now, as thats what i agreed to. now that ive seen they are trying to damage control call me a liar after they actually lied to me. what i say is fact and i have the receipts.

(reputable brand, excessive ware in tear and 7 week life span being generous, send unfinished work told me to finish it myself, coerced me then didn't live up to the deal) all fact.

2 lipca 2024
Opinia niezależna
Logo Pools Surplus Stores

Odpowiedź od Pools Surplus Stores

Unfortunately the vast majority of this review is absolute nonsense. Firstly, these products are not our own - they are from a reputable brand. The customer absolutely trashed both the boots and the jacket (which was full of tears and holes) and then expected us to refund him for both. As a gesture of goodwill we refunded the boots and suggested that he could get a local seamstress to re-attach the pocket which had been ripped off. We thought the situation was resolved but then we noticed he'd left a 1-Star review a few weeks later saying the jacket was defective (when it was actually damaged through excessive wear and tear). In an attempt to avoid an unfair 1-star review we agreed to refund the jacket on removal of the review, and asked the customer to let us know when the review was removed. It seems like he did remove the review but then didn't let us know (we are not mind readers) and as such he then left this review. Against my better judgement the customer has now been refunded for the jacket, but won't remove the review.

Oceniono na 5 z 5

Thoroughly recommend Pools Surplus

Pools Surplus excelled at all levels. Their website was straightforward to use and the items arrived promptly and were as expected. A small issue with one item (outside of Pools Surplus's control) was dealt with courteously and promptly. I couldn't praise Pools Surplus more. I can completely recommend them.

24 czerwca 2024
Oceniono na 5 z 5

Jacket

I bought a ma1 bomber jacket top quality great price & delivered in less than a week excellent service

24 czerwca 2024
Oceniono na 2 z 5

That Danish cap is way too small and a…

That Danish cap is way too small and a total waste of money for anyone. I have a Bundeswehr winter cap that also has a 60cm tag and is bigger, otherwise I wouldn't have made the purchase. Money down the drain.

29 kwietnia 2024
Logo Pools Surplus Stores

Odpowiedź od Pools Surplus Stores

I'm sorry to see that you left us a 2-Star review without contacting us first to let us know of any issues. We have sold lots of these hats without a problem. We are aware that they come up small which is why it does say in the item description "PLEASE NOTE THESE HATS ARE NATURALLY SMALL FITTING - PLEASE TAKE THIS INTO ACCOUNT WHEN ORDERING". In line with our returns policy you are more than welcome to return or exchange by visiting https://poolssurplus.co.uk/pages/returns

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