plazapremiumlounge.comRecenzje 

The operator of this lounge prioritises REVENUE MAXIMISATION at the cost of CUSTOMER COMFORT!

If you’ve ever wondered what it feels like to pay £45 for the privilege of standing awkwardly next to strangers while eyeing tables like a hawk during an eBay bidding war, boy do I have the lounge for you.

I visited this lounge at the very start of the summer holidays in Terminal 5. As I stood in the queue to get in, I noticed something alarming: for every one person leaving the lounge, about twelve were being let in. It was less “lounge” and more “uncontrolled human flood.”

Upon entry, we were greeted by the sight of every single table occupied and a congregation of tired travellers clinging to the hope that someone – anyone – might get up and leave. It was like being in a waiting room… except the waiting room was inside the actual place you paid to relax in. The word “Premium” felt more like a punchline at this point. I had to wait about 30 minutes for a table — which, in lounge time, is basically the same as a long-haul flight to nowhere. Thanks to the inspired decision to ignore capacity limits entirely, groups were being split up everywhere.

Look – when I go to a lounge, I want to unwind, not prepare for battle. I shouldn’t have to be in an unspoken competition with other travellers to secure a seat like it’s an Olympic sport.

Inside, things remained…cosy. And by cosy, I mean tightly packed to the point where the chairs outside at the airport gates were more spacious. Irony.

The selection of food was...okay. There were some noodles with various toppings. Towards the end of my stay, they even bought out Pizza, which was a plus.

The dessert selection was much better: brownies, jelly w/ custard, chocolate muffins, etc.

The drinks selection was very plentiful, with various wines available for free too (which were actually quite tasty)!

One genuine positive: the staff were friendly, helpful, and clearly doing their best in the face of what I can only describe as a logistical nightmare. Credit where it’s due – they were the most premium part of this “Premium” lounge.

Out of all the airport lounges I’ve been to — and I’ve been to quite a few, including the ones at Luton — this one easily takes the crown for “Most Disappointing Lounge Experience.”. It’s genuinely baffling that Plaza Premium Lounge is allowed to represent Heathrow, the UK’s flagship airport.

Also, random side thought: it’s genuinely hilarious that they call themselves “Premium.” Premium what, exactly? Premium overcrowding? Premium queuing? Premium disappointment? The only thing that felt exclusive was the chance to sit down — and even that was more of a lottery than a guarantee.

I wished I done more research before hand!
Using Gatwick north Plaza lounge - I went for this as it advertised kids zone.
Which can only be described as a holding pen and a tv inside. With a few battered up bean bags.

The food choices were poor, soft drink choices water or fizzy drinks. No juice choices. Hot drinks again no.
Food quality we arrived around 12pm fish finger sandwiches or pizza slices were option for hot food the server was extremely rude and stand offish about how many slices to give. After getting our young two children there pizza slices then me and my husband going back up for our food. Was questioned we already had slices of pizza. Not that we had to explain but said they were for our children. She wanted us to prove this!
No pastries out - crumbs of a left over chocolate cake. Salad bar if you could call it that looked dried up. Poor poor choices
Cleaning staff were cleaning up around our table whilst eating brooms under your feet, my children were sat on a next to us. They were being well behaved opening up their magazines and looking at the toys included in these. The cleaner was gathering up the rubbish bits and separating the toys out of the magazine. Whilst my children were sitting there, my 6 year old came over to us and was tearful as she thought the lady was throwing her things away.

They hadn’t made a mess, just opened up their magazines sitting and looking at their items. We would have cleaned up afterwards on us leaving. But no it was done whilst sitting there, the Lounge wasn’t busy at all plenty of tables chairs around.
To top this off the lounge itself was absolutely unbearably hot. The heat of the room with no air conditioning or airflow you was sweating. People were leaving to go buy hand held fans.

I went for this particular Lounge as it gave impression of a family friendly atmosphere.
This was our first time as a family of four using a lounge. I will not be returning to the plaza with children or without. I would rather go to others I’ve used prior.

This was a waste of time and money and never felt so unwelcome to be some where on edge with cleaning up around you and poor quality products on offer

I arrived at Plaza Premium Lounge, T4 at Heathrow. I am a HSBC World Elite card holder and have used many lounges worldwide.
Today they are totally overwhelmed with customers and making them join a digital queue. The staff are telling customers all different waiting times ranging from 5 minutes to an hour. The staff are poorly trained and the lounge disorganised. I will now consider if I continue to use this premium card service with HSBC. They had also turned away customers that have paid online.

I wish I'd read the reviews beforehand. Visited T5. Food seemed cheap and poor quality. No vegetarian alternatives (e.g. veggie sausages). No pastries available. Chairs all rammed together so you feel just as squashed up as in the main terminal area. Not a relaxing environment at all. Absolutely not worth the admission price.

UPDATE: I wrote to them to express my disappointment. Their response took two weeks and stated that I had been escorted to a reserved seat and didn't complain at the time, so "we won't be looking to refund you". I wasn't escorted to a reserved seat, and I hadn't asked for a refund. There was no apology or discussion of the issues I did raise. This gives me no faith whatsoever that they are open to any form of feedback. It would also suggest that other customers should complain vociferously at the time if you do want a refund.

I had a fly from London Gatwick North and I went to Plaza Lounge - the regular one - to spend my pre flight time. When I arrived I was informed in case I did not have a pre-booking - which would cost 45 GBP- I had to wait around 20 min to get in on the Lounge, even if the Lounge was not busy - it was pretty free. The situation makes me feel like they are obligating their customers to pay for the lounge and blocking the credit card access, which is really rude and I would say bad faith. At the Lounge they asked to join an Online Queue to get access and wait, after I spent 20 min at the lounge door the hostess told me, “You are here for a long time, you can get in now”, she didnt use the queue app, what shows they are using the pre-booking situation to pressure people to pay for the lounge and ignore the card benefits.

Tokyo Haneda airport, worst lounge.
Only cup noodles and rice with plain curry. The hot dish just mix veggies and fried noodles. Occasionally there are chicken nuggets. The only good things is Haggendaz ice cream. I would not even pay $10 for this kind of food.

Heathrow terminal 5. 10th March, 9 am.
Absolutely appealing lounge. Food was very poor quality with minimal choice. We choose the lounge so we could sit down, and guess what, we spent the whole time stood up, trying to eat food from a plate. Booked in for 3 hours, after an hour it was even more crowded, so we left. Never again, please avoid this lounge. As you can see from other unhappy customers, the management do not care, as they have never respond to these complaints.

The lounge design is excellent, and the food is also of a high standard—everything looks stylish and refined. However, the overall impression is spoiled by the behavior of the staff responsible for clearing food and servicing the area. They talk loudly among themselves from across the lounge, giving the impression that they are at home and we are merely guests, when it should be the other way around. In a business lounge, one expects peace, comfort, and premium service, but here, one feels uncomfortable. It would be great if the management took note of this and worked with the staff to ensure their behavior aligns with the level of service that is advertised.

Awful,Orlando Plaza Premium,the worst Airport Lounge I have had the misfortune to visit.Rundown,scruffy,crowded,awful food ridiculous lack of rest rooms.The only saving grace is a decent bar and nice staff.If it is complimentary to your ticket it is still unacceptable,if you pay 53 dollars,it is a total rip off!!

My partner and I are travelling on a lifetime trip - we booked the lounge to relax before our long haul flights, on arrival at the lounge, after our 1st drink, we were informed their was no gin left, obviously we were disappointed, at this point we were told it was no longer a gin bar, we were not informed of the change when we booked or we would have not proceeded with this, we will not be booking this again as it’s gin we drink, Gordon’s gin will be available in a few weeks time.

Unfortunately, 0 is not an option. Both of these lounges at Istanbul SAW are extremely busy! Get ready for it!

The lounge at LHR T5 is way too small for the number of people they take in.
Tables are crammed in, it's not comfortable at all.
A poor selection of low-quality food items available for breakfast.
Inattentive staff not replenishing breakfast items as they ran out.
Hot breakfast items served luke warm.
Toilets that are way too small, and in an appalling state. Dirty and of course one wash basin posted out of order.
Definitely a place to avoid in terms of comfort, service, and quality.

Avoid Heathrow Terminal 2 lounge. The food is poor. On both occasions it has been white rice and some gloopy chicken sauce that made me unwell afterwards. I dont have many food intolerances but this is one lounge where I eat and get sick after. Im not sure they use the highest quality ingredients.The place is overcrowded, does not have a lounge feel, it is really an unpleasant experience.
The staff are quite rude. I was washing my hands to leave the bathroom and one of them rudely said "Maam we close at 9.30pm". It was 9.32pm and I was on my way out. I just couldn't believe how unnecessary the interaction was. I access this lounge with my loungepass but if you have to pay, dont waste your money. You are better off eating at a restaurant in the terminal.

I wish WestJet would get their own lounge. This place is a joke. I have gluten intolerance and there is never anything to eat besides white rice and frozen vegetables. Even their soup has gluten. Couldn’t they have a price of chicken available. The staff are awful in Edmonton. They need an education on food intolerances.

Some lounges better than others. London Heathrow lounges desperately need renovation.

Edinburgh lounge is fairly new and looks nice but getting access via Priority Pass is very difficult. Reservations and space quotas for airline business class users take priority. Do not be surprised if you are denied entry even if the place looks only half full.

Heathrow Terminal 2! Wow just wow. This lounge is unbelievably used. 5 different food selections. Nothing else, and packed! You cant even get a seat! Just wow!!! Don’t come here! No air condition! HOT! Some arm chairs are different from the other stands out! Local pub feeling!

Really lovely customer service. Friendly bar staff despite the lounge being so busy due to issues at Gatwick causing delays. Very limited gluten free food and lots of contamination risk, but the chef happily heated me some bread rolls and chocolate brownie.

This is Plaza Premium Lounge in Edmonton. The food was worst than inflation 😭 Hoping to enjoy four main course they served. Eggs, pancake and sausage and beans. I applied butter in the pancake it won't melt. The pancake was just so bad. Tried the eggs wherein the egg yolk were very very raw on top. So I picked the overcooked easy over. Tried their fruit cocktail from can. There was some foul taste. Tasted like it got recycled from left over. There was the yogurt with raspberry. The raspberries were faded ..almost pale. The person in charge that day didn't seem to know how to welcome guests. What's wrong? What's going on? I could go on and on but maybe will eat fastfoods instead. Not worth it for credit card benefit.

We booked a lounge through Holiday Extras at T5, Heathrow, and due to BA cancelling our flight, after check in had begun, we were re-routed via Amsterdam - to Canada.
On return from our trip, we visited the lounge in T5, to enquire if we could use the lounge on our return, as we hadn’t used it on the outward journey.
The lounge was packed, with a line of customers seeking to get in, yet still taking ad-hoc walk ins. A hand written note said “the coffee machine is not working, sorry for inconvenience’ and as customers exiting said there were “no seats” in the lounge.
The attendant, did not entertain our request, and said we booked through a 3rd party and told to go and see them.
We said the lounge was a treat for our 40th wedding anniversary, and my wife doesn’t drink, so we would have had little impact on the daily supply situation.
Totally uncompromising situation, which I will never use again.
No customer oriented attitude or care.
We now know we would have got better value by having a 2 hour meal at Gordon Ramseys restaurant.
Will never book another lounge through Holiday Extras, or book direct with Plaza Premium, as they too couldn’t be bothered to provide any support, compensation or fair solution.

Over priced. Limited drinks, the only beer is lager and pink gin is classed as premium. This will cost you an extra £5! Food is limited and not to everyone’s taste. This company could learn a lot from Aspire Lounges. When flying out of Gatwick North again I will not be using this lounge