Great products and very helpful staff. The modest score is based on the very high delivery cost. Yes is live on a Scotish island but then freight rates charged are the road tariff equivalent by law.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Needed to delay shipment a few weeks until a specific date and this was handled without a problem. Crates arrived as scheduled and were deliverd right to the door. While a couple crates were damaged... Zobacz więcej
We have ordered a few times from Plastor and always receive a top service. Friendly, helpful professionals. Website easy to navigate, prices are good and ordering is simple with a fast delivery.
If you order at the weekend, it won't get picked up until the Monday at 8am fyi. Also when you order, they get back to you with the delivery cost and once you accept, they then create an invoice and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Plastor is one of the UK's leading suppliers of heavy duty plastic containers, boxes, crates and storage equipment. As well as great products and prices, Plastor provides valuable advice to large and small companies across all industry sectors. Need your plastic storage boxes, crates and containers fast? Don't worry, Plastor holds large stocks of popular products ready for immediate dispatch.
Dane kontaktowe
Unit 10, The Courtyard, Eastern Road, RG12 2XB, Bracknell, Zjednoczone Królestwo
- 01628 829800
- sales@plastor.co.uk
- www.plastor.co.uk
4,5
Doskonała
98 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Perfect service
Perfect service, good clear website and when I called to pay the lady I spoke with couldn’t have been more helpful giving estimated delivery date etc
20 listopada 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Fast delivery great service easy…
Fast delivery great service easy ordering
19 listopada 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Quick response
Quick response, rapid payment for items you've order. Fast delivery, no issues what so ever. Great to buy from.
19 listopada 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Excellent range
Excellent range of quality products. Ordering system orientated to trade sales no quick click and collect, warehouse staff pleasant and helpful.
25 października 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Good product
Ordered extra Euro Containers 800 x 600 x 220mm. We are very happy with the ones we ordered several years ago, strong, robust, lightweight. The company is easy to deal with, clear communication.
26 września 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review and for your continued custom, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Around half the price of everywhere else!
The Linbins were around half the price of other retailers, and they sell the appropriate dividers too which not many places do. Will definitely use again if required!
12 września 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Excellent customer service!
Slight issue with damage occurring during shipping but it was quickly sorted out and replacements sent. Very fast an efficient.
28 sierpnia 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-) Sorry for the initial inconvenience with the courier.
Great service.
14 sierpnia 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Great communication throughout the…
Great communication throughout the ordering and delivery process.
13 sierpnia 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Good Quality at reasonable prices
Delivered on time and was what I was expecting
14 sierpnia 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Great company to deal with
I have been buying my plastic shipping containers from Plastor for nearly 17 years and can say they have always offered a fantastic service with great quality products at the best prices! We have never needed to look elsewhere.
2 sierpnia 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review and for your continued custom, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Nice robust boxes.
Nice robust boxes.
I think the delivery charge is a bit steep. But otherwise good service and plenty of choice
2 sierpnia 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Great choice of containers and great…
Great choice of containers and great prompt delivery.
17 lipca 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Prices are ok for the stuff you are…
Prices are ok for the stuff you are ordering, but the level of customer service from the sales team I find to be poor, very rude and abrupt. ~Plus the delivery charges they add to the order is extremely high, this is why they can sell the items at a lower price.
3 czerwca 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Dear Reviewer,
I was surprised to read your review. As we are unsure of your identity, it is challenging to respond fully. However, I must emphasise that we do not tolerate rude or abrupt behaviour from our staff towards customers or anyone else. Such conduct is unheard of in our business, and I believe the vast majority of our customers would agree that our customer service is excellent. Nonetheless, we will investigate this matter. If you wish to discuss your experience further, please feel free to call me directly. My name is Neil, and I am a Director. I would be more than happy to speak with you.
Regarding our product prices, we are proud to offer high-quality products at competitive rates. We are primarily a business-to-business supplier specialising in bulk purchases. When purchasing in smaller quantities, such as single, the shipping costs can, but not always, make these items appear more expensive. This is due to the bulky nature of our products, which most couriers find very challenging to handle. Consequently, our prices reflect the carrier charges rather than an attempt to increase our profit.
For businesses that buy in bulk, our goods are typically shipped on pallets or in larger parcels, resulting in significant savings on shipping costs.
If you were seeking to purchase a wheelie bin, please be aware that we are currently experiencing issues with our wheelie bin supplier. They are currently charging high shipping fees to send bins directly from their factory, as couriers are reluctant to handle such large items. We are addressing this issue urgently to improve our customers' experience. The recent administration of Tuffnells, a major bulky parcel carrier, has further complicated matters, as few carriers are willing to handle bulky freight.
I invite you to contact me directly to discuss this matter further. We are committed to understanding and resolving any issues you have encountered. We strive to provide excellent service and value and would like the opportunity to demonstrate this to you.
Best regards,
Neil
Director
Excellent quality storage and customer service.
I placed a small order for storage boxes. They appear to be excellent quality and will be buying more. Discovered one of the boxes was damaged in transit some days later but after a brief call/email, a replacement was sent within 48 hours.
Can't fault the service, friendly and professional.
30 kwietnia 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Very poor customer service
Very poor customer service. Ordered product almost 3 months ago and originally told expect delivery in 8 weeks. Over 10 weeks later I'm the one chasing Plastor for updates and I'm still waiting with no response from the team. Wouldn't use again.
29 lutego 2024
Opinia niezależna
Odpowiedź od Plastor Limited
Dear Helen,
Regarding your bespoke made-to-order cabinet. We are very sorry you feel this way and please understand this is not the normal experience for most of our customers at all, unfortunately service fell short for you on this occasion.
It must be stated that we did respond to all of your emails with the most up-to-date information we had from our supplier.
I have been informed you were also quoted 10 weeks (not 8?) and we are now in week 11. Your cabinet is bespoke and made-to-order, we were given the lead time from our supplier and to be honest we (Plastor) are not pleased with their delay (as it reflects unfairly on us and also not what you were expecting either).
The manufacturer of your trucks is in fact a leading one of its kind in the UK. The factory had a major fire and they are still finding their way with new premises. You can read about it here: https://redhillmanufacturing.co.uk/catching-up-on-the-last-12-months/
However, we were unaware they are powder coating your products off-site which seems to have caused the delay. Your goods have been built and are at the final stage.
I believe my colleague (Managing Director) has called you personally to apologise and inform you of the situation.
We will respond to all of your emails/calls and messages so please do not hesitate to contact us if you wish to. We are sorry for any inconvenience caused once again. We take all issues very seriously.
Neil
Director
Room for Improvement.
Initial contact great, products great. Customer service after they've taken your money... not so great.
29 stycznia 2024
Opinia niezależna
Great customer service and sales personnel
Needed two different types of container and varying sizes of each type and needed them in under 5 working days. On-line it looked as if we couldn’t get quite a lot of the order in time but after calling their sales team a very helpful individual sorted for everything we needed and had it all delivered on time by just changing a few container colours which I readily agreed to. Very impressed and of course a knowledgeable human voice on the end of a telephone is always the best form of client service.
8 października 2023
Opinia niezależna
Odpowiedź od Plastor Limited
Thank you very much for taking the time to give us a review, it is very much appreciated. We are very pleased to hear you are happy with our products and service. :-)
Quality Product, Fast Delivery on weekday orders
If you order at the weekend, it won't get picked up until the Monday at 8am fyi. Also when you order, they get back to you with the delivery cost and once you accept, they then create an invoice and provide a link to pay; it would be better if this could be automated but maybe this company is not that large yet.
Product arrived next day and was high quality, would definitely recommend.
25 stycznia 2022
Opinia niezależna
Odpowiedź od Plastor Limited
Dear Matthew,
Thank you for taking the time to review Plastor and I am pleased to see you were happy with our service. :-)
The reason we quote shipping rather than being transactional online is to save our customers money. We are primarily a leading UK business-to-business supplier and many customers order boxes in bulk (by the hundreds and thousands), as well as, place orders for a multiple choice of items. To work out the shipping fairly, and cost effectively, we need to know how the goods are going to be packaged (on a pallet, number of parcels, location, weight etc). We have considered the fully transactional route many times but as it stands the way we operate is the most fair way of all. Plus, we get to speak to our customers which is not only nice, it gives us a chance to give them better options or better still, stop them from ordering the wrong item for their needs.
We look forward to serving you again!
Regards
Plastor Limited
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.