Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My lovely little box was like christmas coming early,everything was wrapped beautifully and arrived in excellent condition, Couldn't believe the cup cake measurer was exactly the right colour for my n... Zobacz więcej

Oceniono na 5 z 5

Very pleased at how quickly my order came- 2 days after ordering. Good quality cake cases, colours exactly right for the Spiderman cupcakes I'm making, as were the red and blue hundreds and thousand... Zobacz więcej

Oceniono na 5 z 5

I needed baby shower toppers 4 cupcakes & discovered this site which had an excellent assortment at a reasonable price. Bought few general bits of equipment at same time & received goods in a remarkab... Zobacz więcej

Oceniono na 5 z 5

I purchased some Roy's Natural flavouring as I wanted to do a recipe from Mary Berry's new cookbook. It has worked a treat. It was very difficult to locate but Planet Bake stock it so I'm sure I'll... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z przyborami kuchennymi

Informacje przekazane przez różne źródła zewnętrzne

www.planetbake.co.uk is everything the enthusiastic home baker (and eater!) needs to help them in their quest for cake and bake perfection. Having our finger on the home baking pulse our ranges ensure you have everything you need for easy and fun home baking. You'll find stuff to mix it, mould it, bake it, decorate it, serve it and so much more... So whether you simply want to indulge in a little home baking or add a touch of luxury to your already tried and tested recipes we have something for everyone here at Planet Bake. Check out our fabulous range of cake stands, tins, teapots and mugs as well as uber-cool aprons, oven gloves and linens for the well dressed domestic marvel! All our products are backed by our 28 Day Money Back Guarantee, so if the item you bought isn't exactly what you were looking for then we'll happily refund you in full. We also pride ourselves on out Super Fast Delivery, All order placed before 1pm will be dispatched the same day, and we offer a choice of delivery options from Express Delivery to a Guaranteed Next Day Service. We'll also keep you up to date with the latest home baking trends - simply register to receive the Planet Bake newsletters and check out our blog. We'll bring you what’s hot and what's not in the home baking front as well as stuff that’s just a little bit different. Customer Service & Company Ethos Our aim is to provide a great product range that will appeal to bakers of all ages and experience backed up by really genuine customer service. We have a dedicated helpline to give you information and guidance on all our products which have been tested by real people in real home kitchens to make sure that they ‘do what they say on the tin’ ! Just fire us a quick email.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Next Day Delivery Not Guaranteed! :( :(

I ordered some items on the 13/10/14 to be delivered next day as my son's birthday is on 16/1014. As I checked the delivery states now, I'm very disappointed that it's been dispatched only today (15/10/14). No one answers the phone or reply email.

15 października 2014
Opinia niezależna
Oceniono na 1 z 5

item did not arrive ( and wont answer emails now )

the service is poor , my item did not arrive , i emailed them asking when i could expect my item ,
they told me they had posted it , i said i would give it a few more days as i live on an island and sometime items take a day or two longer ,the item did not turn up i emailed them again , got no reply , waited a week emailed them again , once more no reply , so i would say beware , i lost only £6
could have been worse i suppose ??

you live and learn

thank you for your reply ,

i wii take the item ,

thank youl

22 września 2014
Opinia niezależna
Logo Planet Bake

Odpowiedź od Planet Bake

Hi Paul, thanks for taking the time to feedback - have checked the records for your order and see that we responded to your initial email requesting you confirm if you'd like us to resend the item or would prefer a refund. You stated that you would wait another couple of days. I'll need to investigate further as to what has happened to subsequent emails and can only apologise. In the meantime could you please confirm which action you would like to take as per our initial conversation - would you like us to send a duplicate order or would you prefer a refund ?

Oceniono na 4 z 5

first order was not as expected, but would order again

I ordered some cake toppers which looked quite big on the screen , however I was a little disappointed when they arrived two days later but I changed the design of my cake and all was well in the end.
Apart from the size of my cake toppers, I was happy with the quality and the packaging when they arrived, they were in perfect condition and on time.
I bought my cake toppers when they were on sale but I do not think I would have been satisfied if I paid full price for them.
I would order again but only after I had made sure of the size!!
Thanks planet bake

22 września 2014
Opinia niezależna
Logo Planet Bake

Odpowiedź od Planet Bake

Hi Maxine - thanks for the feedback and thrilled to hear that were happy with the service we provided. Have checked the website for the description of the 'Mini Sugar Ladybirds' and the description for these is as follows:

Pack of 10 tiny sugar ladybirds to add a lovely, summery feel to cakes and bakes !

Pack contains 10 ladybugs - 11mm diameter.

so am quite comfortable with the description of the product, we give as much detail and dimensions on all products so that customers can make informed choices before they purchase.

Once again thank you for taking the time to feedback - it really is appreciated.

Oceniono na 2 z 5

Lost order

I ordered some cookie cutters I needed for cakes I was making for a baby shower. They did not arrive during the delivery time I paid for and subsequently had to make alternative cakes for the shower. Not ideal.

Planet Bake did however refund my order which was great - although not ideal for the baby shower!

16 września 2014
Opinia niezależna
Oceniono na 3 z 5

Timely but dissapointed.

I was very pleased with the response and the delivery time of the vintage cupcake holders but unfortunately they were considerably smaller than I expected so I was unable to use them.

9 września 2014
Opinia niezależna
Oceniono na 2 z 5

Terrible packaging!

I ordered a sugarpaste dogs and bones set, when it arrived one of the (obviously fragile) dogs was broken. I rang Planet Bake and they said they would post another set. I am not surprised this was broken as it was face down in a cardboard box and the 'packaging' was a piece of brown paper. Two days later and the new set arrived sitting amongst polystyrene pieces, broken again..... and the eyes and paw of the other dog came off when I carefully took them out of their smaller box. These are for a special birthday cake, between the two sets I will be able to salvage something, with the use of edible glue, but this is not really what we pay our money for.

4 września 2014
Opinia niezależna
Oceniono na 5 z 5

Speedy violets

I needed crystallised violets fast and that is what I got. Excellent flavour as well.

2 września 2014
Opinia niezależna

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