PetSwag Recenzje 

282
Wynik TrustScore: 2.5 na 5

2,5

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to... Zobacz więcej

Oceniono na 5 z 5

Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed produc... Zobacz więcej

Oceniono na 2 z 5

I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Custo... Zobacz więcej

Oceniono na 1 z 5

I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box sa... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep zoologiczny
  2. Sklep hobbystyczny

Napisane przez firmę

PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

282 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,5

Wszystkie recenzje

(282)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

sleepy pod

I was very disappointed when I payed 147 dollars and was lead to believe my sleepy pod came WITH the heating pad. Shame on you and your video

14 października 2015
Opinia niezależna
Oceniono na 4 z 5

good price, some pushback

Best price I found on the item I wanted, and it shipped & arrived fast. However, shipping was supposed to be free and I was charged $5 for it. On the other hand, that error was acknowledged and remedied promptly after I brought it to their attention.

Now if only they had one in stock for my other dog.

~ Susan

9 października 2015
Opinia niezależna
Oceniono na 4 z 5

Too Soon to Judge

I ordered the size XS (the smallest size offered). As I thought, it is too big for Lily. She is a 5 month old Bedlington Terrier. She will grow into it, but so far we have not used it. It appears to be substantial, material and design wise. I have always used Ruff Rider harness for my two other Bedlington's, but Ruff Rider no longer makes the lovely shearling lined harness.

I want her secure in the back seat, incase of an incident. She is squeezed into her current harness til she grows into the new one. (4 stars for not offering a smaller size (XXS).

30 września 2015
Opinia niezależna
Oceniono na 5 z 5

Good experience

Prompt shipping, product was as described. I had to return it due to fit issues (my dog was between two sizes) and the return process was quick and painless.

30 września 2015
Opinia niezależna
Oceniono na 2 z 5

Poor communication about lead times

Ordered a dog bed. Received conflicting information about lead times. One message said it would ship in 3-5 days. The other message, 4-6 weeks. Since the order had to be made, I knew it would be the latter.

At seven weeks, I inquired via with no response. My second inquiry a few days later was answered: I was told it would ship the following week. It did not. It shipped the following week.

All in all, the order took about eight weeks. I'm fine with waiting. However, I prefer to be told that the order will be delayed, and not have to follow up on my own.

24 września 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent selection of dog beds

I love the Jax & Bones dog beds. Petswag has an excellent selection of beds available on their site. I've ordered several & have been happy with every purchase. My dogs are happy campers. Every time I want a new dog bed, my first stop is Pet Swag. I only recommend you measure because I ordered the large without measuring & it was huge.

16 września 2015
Opinia niezależna
Oceniono na 5 z 5

Good First Time Buying Experience

The price was the best I found and the shipping was fast. The product came to me in good condition. This was my first time ordering from PetSwag and I would definitely order from them again in the future.

11 września 2015
Opinia niezależna
Oceniono na 5 z 5

Jax and Bones Ripple Napper Bed

After looking at the reviews of many different dog beds, I decided to purchase this bed. On every site I looked at, this bed was given 5 stars. Although it may seem a bit pricey, it is absolutely worth it. The materials and construction are superior. And, most importantly, my dog LOVES it! As soon as it arrived, I took it out of the shipping box and put it on the living room floor. My girl got in it immediately, no hesitation! (FYI, because I wish more people had listed the size bed they bought AND the size of their dog, I ordered a small for my 18 lb. terrier-mix, who is long legged and somewhat slim, not short and compact.) I wasn't sure it would be big enough because of her long legs but it is perfect. A medium would have been too big, so I believe the sizing chart is accurate. She likes to curl up when she sleeps. If your dog like to spread out, you may need to order a size up. I would absolutely recommend this high-quality bed.

11 września 2015
Opinia niezależna
Oceniono na 4 z 5

Had a bad experience but they made up for it.

My wife and I ordered a Jax and Bones Napper bed for $139.10 in February. 10 days after I placed the order, no shipping notification, no responses to my e-mails, nothing. We had just brought home our Vizsla puppy so we needed a bed so we ordered from somewhere else and asked Petswag to cancel our order. The day that we canceled our order, Petswag sent an e-mail saying the bed had shipped. Well, that's great, but we already got another bed so we let them know that we were going to return it. 18 days later, still no shipping form so we informed them that we would pay to ship it back on our own. Well, a shipping label appeared that day (sensing a trend here). We returned it in mid March, have sent 4 e-mails to both the website and the owner himself and still have not heard back or seen our money back. I'm sure that many of you have had good experiences, but I would be VERY careful when dealing with Petswag. Why risk it if there's so many other places that you can trust?
----------------------
UPDATED REVIEW:

The folks over at Petswag responded within a couple hours of me posting this review. Their customer service was very apologetic about what happened (no excuses which is always nice) and made sure they were clear when the refund would arrive. The package arrived exactly as they said it would. They sent me a check for the full amount of my refund and they also sent a care package for Scout, our Vizsla puppy. The care package contained a really nice Jax and Bones rope ducky, some treats and some poo bags. Thank you Petswag!

4 września 2015
Opinia niezależna
Logo PetSwag

Odpowiedź od PetSwag

Hello Will,

We would like to apologize sincerely with the way your order was handled. Clearly this was not good customer service on our part and your frustration is clearly warranted. We will follow you up on an email, but we will be getting your refund to you ASAP and will be sending through a gift certificate with some goodies for your new puppy. So sorry again for the way we handled this, but I hope this makes your experience with us a better one.

All the best,
PetSwag team

Oceniono na 5 z 5

Great company!

This was truly a great company to deal with...very efficient and had exactly what I was looking for..Very pleased and would definitely recommend them to anyone and everyone:)

25 sierpnia 2015
Opinia niezależna

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