PETER HAHN Recenzje 

Order placed 20th May.
I was told that this was processed and dispatched on 2nd June and to allow 8-10 days for delivery and that tracking details would be sent when available.
Email sent 14th June asking once again for tracking details but received no reply.
Email sent 18th June cancelling the order.
Email received 19th June saying that the order had been dispatched and could not be cancelled.
Email sent 20th June asking once again for tracking details.
Email received 22nd June saying tracking system not working and that order should arrive 3-5 days.
29th June contacted my card supplier to initiate chargeback procedure.
7th July email from bank saying chargeback claim upheld and money returned to bank

I waited over a month for a pair of trousers, which didn't fit and were promptly retuned.
I too have been waiting over a month for a £200 refund.
My bank is now treating it as a dispute and is pursuing it with PH on my behalf.
I am very grateful as I have called and emailed on at least ten occasions. A shocking way to run a business. Never again
Update: when I bought the trousers I was charged twice, I questioned this and it was refunded. They are now saying this is my refund for the goods returned - this practice must be illegal?

I ordered a coat and a dress from Peter Hahn costing over £400, which took 6 weeks to arrive, the delay due to the ‘new system’. The order arrived too late so I sent it back straight away. I have the tracking that says it was delivered back to Peter Hahn on 23 June but have had no acknowledgment of the return despite emailing several times. Meanwhile they have still not returned my £413. Dreadful service and I will not be ordering from them again!

I’ve been a loyal customer of Peter Hahn as I like the quality & choice of their clothes . However in April of this year I sent two items back for a refund which was acknowledged in a reasonable time frame. However it then took 6weeks of numerous emails and phone calls before the £195 was refunded.I as with other customers I’ve read on Trust pilot encountered stalling tactics & new system excuses . As a result I have decided to source my future purchases with other companies.

My elderly grandmother ordered a trench coat for £429 which arrived at the start of June. She tried it on, didn’t like it and sent it back the next day and has confirmation that it’s arrived with Peter Haan. She is still waiting for a refund and despite several calls to customer service (who have been no help whatsoever) she is still out of pocket a month later.

Over priced.
Poor quality.
Awful customer service.

My grandmother deserves better than that.

Shoes ordered 11 May, payment taken 21 May, still awaiting delivery 30 June. As others have said, customer service offer platitudes, the most recent promised delivery by end of week. No contact from the company, no explanation of this current mayhem which they state on this site has been resolved. It hasn’t. I am now about to phone for the fourth time.
Am now told shoes are out of stock although showing as available on the website. Have been promised a refund. Am laughing hysterically.
Yesterday I was promised a refund within 5 days, today I am told I am not due a refund as no money has been taken from me. Funny that, I can see on my statement the exact price of the shoes taken from my account on 9 June next to the name Peter Hahn.
Trading Standards next.
Refund promised within five days from 4 July. Guess what? No refund six (working) days later.
Yay 😃 result!

If I could give it nothing I would. As others have found out orders not received, told I would get a refund. Next phone call told it had been dispatched, different story the next time. This has gone on since 30th April! Never again. Frankly if todays assurances don’t happen by next Friday as promised I will have to take more formal action. Never again, my worst experience ever.

I wish I had read the reviews before ordering! Order confirmation indicated a delay due to ‘new system’; not that new if you read reviews. After ten days of no word I rang and was told my order was the next to be dealt with. After three weeks I rang again and was told it was out of stock! It was in stock when I bought it! Avoid at all costs is my advice, I certainly won’t order again.
At the same time as ordering from PH I placed an order with Aspiga, it arrived the next day.

Still waitign for my refund since 3rd June. Every week I get the same old drivvel and every week they fail to send the refund. The measure of a good company is how they handle things when things go wrong and this company is utter rubbish. They blame the Germans (literally) and do nothing. They truly are a RUBBISH COMPANY.

Zero actually.

I would advise all those awaiting refunds to go direct to the head office in Germany. That worked for me. Go to the top or you will just be in the huge backlog.

They even have the nerve to send me catalogues which I haven’t requested. As if I would ever use this company again!!!!!!

I ordered a month ago and have been charged for the 2 items not received but was only charged on the date of dispatch for the 3rd. I phoned and was told items were available and would be dispatched shortly. They have not. My e mails are not being responded to. I have just received a catalogue, it’s gone straight in the bin unopened.

I am still waiting for a refund for an order placed 29th April 2023.
This order did not arrive .
I cancelled as it was too late for me, was told it had already been dispatched so would have to return once it had been delivered.
This parcel was delivered beginning of June whilst I was on holiday, I had advised the company of this.
I returned the goods by Royal Mail 26th June , despite contacting PETER HAHN I am still waiting for my refund.
Extremely poor company to deal with , would dissuade any one from using them.

I ordered shoes from Peter Hahn on 22/05/23. As yet they have not been delivered despite several phone calls and promises that they had been dispatched and that I would receive them in 8 - 10 days. It has now been 5 weeks. I have spoken to several people at the Customer Services department ( Jane Chapman, Laura, Danny Bradfield and others) and received the same response, i.e. they would arrive next week and they could not give me a refund because the items had already been dispatched. This last statement was obviously an untruth. I have just spoken to Nicky who told me that the item has been dispatched and there is now an open investigation into its whereabouts. I have asked for an email confirming this. It would have been polite to keep me up to date with this!

New system is being blamed for everything !!! I tried to cancel my order before it had been despatched but as it had already been charged to my credit card it could not be cancelled. Apparently no orders were dispatched in May 2023 at all (!!!) even though they took payment. Goods were returned 2 weeks ago and still no refund. I have chased them on the phone but again the new system is being blamed. They have now had my money for over 4 weeks and i am still waiting for confirmation they are processing my refund. Do not order from them !!!!
Well I have done as they request and sent an email - lets see how long before they reply !!
Well the email worked !! The refund has been credited back to my card today - at last they have done something right !!!!

I ordered a cardigan on 17th May. When it had not arrived a few weeks later I cancelled the order. Maybe a fortnight later I noticed that the money had been taken from my account, I emailed customer service and was told that it had been sent from Germany and could not be cancelled now as it was in transit! Delivery was expected in 8/10 days. I was told to refuse delivery and my money would be refunded once they received the item back. The item has still not arrived 10 days later and they still have my money, they are not replying to my emails…….I am so tired of this company’s inability to provide a minimum service!!!

A promised discount didn’t register on purchase on 16 April and I was told this would be credited back to me. Still waiting and no response to latest email. T shirt ordered on 6 April has not been received despite still being for sale online. I do not want to receive emails from this company anymore but their unsubscribe button is faulty and again no response to my email requests to be unsubscribed.

I have made 4 phone calls to customer service asking them to send me a returns label after explaining that the packaging material they sent my item in was inadvertently discarded and dress I ordered was too small. All of the assistants there told me the same thing that they would send it by email, I am still waiting, surely this is not rocket science, what is happening with this company. I started this journey 11 days ago.

I ordered a ladies cardigan on 27 May 2023 expecting to wait the normal 3-5 working days. To my chagrin, on receiving Peter Hahn’s confirmatory email, it was clear that they were anticipating delays to the despatch of orders, judging by the warning banner at the head of their email. My first question would be, “why aren’t customers warned of delays, BEFORE they place their orders?” So, 0/10 for that to begin with. I then waited for 3 weeks, during which time I received no further correspondence from the company. After ringing customer services, they told me today that my order had still to be despatched ( but fortunately for me they hadn’t yet taken payment). I decided to cancel. It looks from the other Trustpilot reviews, that I dodged a bullet there. I wouldn’t advise potential customers to place an order any time soon, as it sounds as though it’s taking quite a while for the company to catch up on the considerable backlog. Caveat emptor ( buyer beware)!

Ordered 2 items on 25th March 23. One arrived mid April and with which I am very pleased. The 2nd item has been charged to my card 9 days ago and I still have not received it; the helpful customer service lady today advised that the item should be with me by 21st June - 2 wks after paying for it. WHY SUCH SLOW POSTAL SERVICE on top of SLOW order processing. Three months after ordering my item it's finally on its way (I do hope I receive it by the 21st). Not good enough Peter Hahn.
Edit 23 June - still no sign of the item. Just spoke to customer service who say the item only left the warehouse in Germany on 17th June, 2 days after I was give the information above!!! What is going on?

I am also waiting for a refund, endless emails, phone calls, ‘your money will be refunded 3-5 days’, still not received my money, been waiting since early May.
I am seriously wondering if this company is actually solvent.
Sat 17/6/23. Thanks for your generic worthless response to my review, please just refund my outstanding balance of over £200.
Update, in the end I approached my credit card supplier, they were able to obtain my full refund within 48hrs from Peter Hahn. Thanks go to M&S