Peter Cox Recenzje 2612

Wynik TrustScore: 4.5 na 5

4,6

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent from beginning to end.Staff so friendly and helpful.Team who came to do work were excellent.Polite,helpful,informative and outstanding workers,Tristan and Vance from Liverpool thankyou.We ha... Zobacz więcej

Oceniono na 5 z 5

Peter Cox did a magnificent job from start to finish. Robert Bialek carried out the original survey and came up with a pragmatic and cost effective solution to help us avoid flooding in the basement.... Zobacz więcej

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Oceniono na 5 z 5

Excellent service given by Peter Cox, Great communication. Billy and Mark explained in detail on what needed doing, giving a first-class job on damp proof works and plastering. Place was left clean... Zobacz więcej

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Oceniono na 5 z 5

We had an issue with rising damp. Mark Alexander the Surveyor was very helpful & informative and Steph the Office Assistant kept us regularly updated. But we would really like to thank Mark Kennedy th... Zobacz więcej

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Informacje dotyczące firmy

  1. Uszczelnianie

Informacje o Peter Cox

Napisane przez firmę

Founded in 1951, Peter Cox is widely recognised as the UK market leader in the damp proofing and property preservation industry.

We provide specialist advice and guarantee-backed repair treatments for damp problems like rising damp and condensation and associated issues like woodworm, and dry rot or wet rot infestations. We also have dedicated waterproofing, structural repair and bird control teams operating from local branches across the country so get in touch today to get started solving your property preservation problems.

The UK's leading property care experts with 65+ years experience

Open weekdays till 7pm and Saturdays till 4pm
Peter Cox were the first national preservation company to receive Which? Trusted Trader accreditation, an endorsement scheme that helps consumers find reputable traders
National coverage, local service
Peter Cox has branches throughout England, Scotland and Wales, meaning a branch on your doorstep and surveyors with local knowledge and expertise.
Guaranteed service
As the experts in our field, Peter Cox aim to offer the right service and price for your needs. Over 500,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded in 1951.

Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great team.

Great team both in the office, site survey and installation. Very helpful and accommodating. Installation team cleaned up after them and removed all debris.
Would advise that you cover off all works required and agreed during the site survey so it is recorded.

30 lipca 2025
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Odpowiedź od Peter Cox

Thanks for the helpful feedback and kind words! We're glad the team across the office, survey, and installation was accommodating and professional.

Oceniono na 5 z 5

Professional and reliable

I would like to thank Peter cox for the work carried out at my property.
Gareth the surveyor explained what needed to be done to cure damp on my halls outer wall.
Paul who removed the horrible black mortar and Mark and his young apprentice Sean who did a wonderful job of plastering my hall, and cleaning up at the end of each day.Also Liam who was at the end of the phone to answer any questions.
I would definitely recommend Peter Cox.

30 lipca 2025
Opinia niezależna
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Odpowiedź od Peter Cox

Thank you so much for your kind words! We're delighted to hear that Gareth, Paul, Mark, Sean, and Liam all played a part in delivering a great experience.

Oceniono na 5 z 5

Dry rot protection

The team worked efficiently to replace the joists and floor boards. Two days were allowed but they only took one. They left the room as they had found it.

31 lipca 2025
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Odpowiedź od Peter Cox

Thank you so much for your kind review! We're really pleased to hear that you were happy with the efficiency of our team and the quality of the work.

Oceniono na 5 z 5

Fantastic group of lads

We've had Peter Cox do some work in our house since buying in November. The surveyor Rhys has been absolutely incredible with us, explaining everything step by step and always there to answer any questions. Had some work done by Rab and his colleague in the basement, and then the loft and a wall treatment completed by Rhys himself and his colleague Murray. All work has been brilliant, completed on time if not before, and the boys always tidied up after themselves. Good, honest, hard working boys that are a credit to the company, would highly recommend and will be giving Rhys a call when the next job occurs.

25 lipca 2025
Opinia niezależna
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Odpowiedź od Peter Cox

Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team.

Oceniono na 5 z 5

Prompt & efficient

Many thanks to Dan who came out to check our damp proof course.

He was efficient & easy to deal with, explaining the test he was carrying out on our walls here at Peddimore.

Keep up the good work, Dan!

21 lipca 2025
Opinia niezależna
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Odpowiedź od Peter Cox

Thank you for the lovely review! We're pleased to hear Dan was helpful and clear throughout the visit.

Oceniono na 1 z 5

I have a inspection of my property on…

I had an inspection of my property on Tuesday 22nd July in SW London. Chris, the surveyor had good people skills and was knowledgeable. However I was appalled that the technician who cut out pieces of the ceiling and looked under the carpet did not ask but took from a cupboard in the hall a hand held brush and dust pan to clear some of the dust and debris from the floor. He should have brought his own and also brought a vacuum cleaner. He left my floor by the door covered in dust and debris. The same with my bedroom, the carpet was covered in debris and the surveyor and technician both watched as I used my own vacuum cleaner to hoover. The bay window ledges were covered in dust and debris and both the technician and surveyor did not pay any attention on clearing the dust and debris they had created. I didn't see any polythene dust sheets or any type of covering for floor or furniture, although I had created space for them and moved furniture out of the way. Your website clearly states:
Our specialists are equipped with floor coverings to protect your home and Hilti dust extraction units to ensure we will leave your property free from dust and debris.
This was not the case last Tuesday.

22 lipca 2025
Opinia niezależna
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Odpowiedź od Peter Cox

We are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.
Thank you for providing more information. Our Area Operations Manager is currently investigating the issues you have raised and will contact you directly.

Oceniono na 5 z 5

Satisfied customer

This is the second time I've used Peter Cox.
On both occasions they have provided an excellent service.
They certainly know what they're doing.
All of those involved from start to finish on all sides of the work - Stefan the surveyor, Murray the technician, Brian the plasterer along with Sarah in the office and Toni her supervisor - were friendly, helpful, knowledgeable and professional.
Couldn't ask for more.
Great job too, on time and all cleared up after completion.
Thanks to you all.

22 lipca 2025
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Odpowiedź od Peter Cox

Thank you for your kind words and for choosing Peter Cox again. We're glad our team provided a professional and efficient service from start to finish. Your feedback means a lot to us.

Oceniono na 4 z 5

Excellent work, survey costs not deducted from price of works.

The survey was comprehensive and and the report issued to us in quick order. The quote for the works was clear, with itemised activities priced separately.

The work done (replastering with damp proof course) was expertly done. Justin, the plasterer, arrived on time and was very efficient and polite. He kept us in the loop at all times and minimised the mess. He was really great.

The reason I gave 4 stars was that it was suggested on the website and during the survey that the cost of the survey would be deducted from the cost of the works. However, I was then told upon booking the work that this only applies if all the works are requested (as opposed to only picking some of the items on the quote). The quote did not mention this caveat at all, which is a bit sneaky.

8 lipca 2025
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Odpowiedź od Peter Cox

Thank you for the great review and for highlighting the quality of the survey and Justin’s work—we’re glad you were happy with the service overall.

Oceniono na 5 z 5

Very happy with the service great I will use again if needed

Very happy with the service great communication John who did the work was fantastic and left the house spotless as I was not there I thought he hadn’t been in until I looked a the working aria closely.

17 lipca 2025
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Odpowiedź od Peter Cox

Hello Jordan, thank you for taking the time to review your experience with us. We are delighted to hear that you were happy with the service provided and we will ensure your feedback is shared with John and all involved. Thank you!

Oceniono na 5 z 5

Excellent professional members of…

Excellent professional members of staff. Friendly service and work done to high standard with minimal inconvience.

11 lipca 2025
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Odpowiedź od Peter Cox

Mrs Freestone, thank you for taking the time to leave us a 5 star review. We're so pleased to hear you received excellent service from our team. Your feedback will be shared with all involved. Thank you.

Oceniono na 5 z 5

Everyone we dealt with was professional…

Everyone we dealt with was professional and helpful.
Work was done well and as laid out in the proposal.

30 czerwca 2025
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Odpowiedź od Peter Cox

Hello Steve, we are very grateful to hear of your experience and the service our team provided. We will ensure your feedback is shared with all involved. Thank you very much.

Oceniono na 5 z 5

Phil came this morning :D

Phil came this morning. On time and ready to go. Explained all elements of the treatment he was going to do and what chemicals he would be using. Put floor protectors down and was very conscientious. Place was spotless when he left. Gave good clear instructions about “aftercare” and left paperwork explaining the same.
Very pleased. Would definitely recommend

10 lipca 2025
Opinia niezależna
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Odpowiedź od Peter Cox

Hello, we are so happy to hear you had a great experience with us and that you would be happy to recommend us. It makes our day to hear that we were able to provide you 5-star service. We will make sure Phil receives your feedback, he will be thrilled to hear your kind words. Thank you very much.

Oceniono na 5 z 5

Ceiling ventilation fan install

Peter Cox arranged the installation of a roof ventilation fan for my mother. She said the installer was very polite and carried out the installation quickly and cleanly.
The fan cannot be heard. Within a few days of it being fitted mums house already seems to have a fresher atmosphere.

30 czerwca 2025
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Odpowiedź od Peter Cox

Hello Ann, thank you very much for taking the time to review our service. We are delighted to hear that your mother is happy with the level of service provided and will be sure to pass on the kind words to all involved. Thank you.

Oceniono na 5 z 5

You cannot fault Peter Cox

You cannot fault Peter Cox, this is the second time I have used them for my damp proofing work, and the whole experience was amazing! The communication and planning was perfect from both Jaden and Donita. The contractors AJ and Jason, were incredible, turned up on time, really friendly and talked me through the process, I was more than happy to leave them in my house while I went to work, and the whole job was completed perfectly in 2 days. I will be contacting Peter Cox to come back for some more work in due course, and would urge anyone else to use them.

30 czerwca 2025
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Odpowiedź od Peter Cox

James, thank you so much for choosing Peter Cox. We are very happy that you enjoyed your experience with us. We truly appreciate your custom and look forward to being of service again, should you require it in the future. Your comments will be shared with all involved, they will be delighted. Thank you.

Oceniono na 1 z 5

Didn't turn up.

Did not turn up to do the job this morning. No call, so called them. They called the technician, he's in bed I'll and didn't bother to ring them.

I've taken a day off work as I work from home. I don't get paid if I don't work and that's a £500 loss. Whole room is moved around and covered. Now I have to take another day in 2 weeks time. But they can't recompense my loss because they said they didn't know!

Absolute disgrace.

7 lipca 2025
Opinia niezależna
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Odpowiedź od Peter Cox

We are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.

Oceniono na 4 z 5

Job survey on time very helpful.

Job survey on time very helpful.
Quotation next day email.
The young man that installed the new DPC was very professional.
Only had one issue accounts were too abrupt at the time of the call looking for payment. I was on a track machine & did not have the time to talk. She could do with slowing down a little & understand its not all about her ticking the box on that phone call in fact if it was not for my secretary I would have cancelled. Some one else phoned & they sorted it out between them the job was done next day. 10 out of 10 to the young man.

30 czerwca 2025
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Odpowiedź od Peter Cox

Terry, thank you for reviewing our service. Feedback like yours is valuable to us. It helps us to continue to improve and provide the best possible service to our customers. Your kind comments will be shared with our operative and your comments regarding our accounts team have been duly noted. Thank you.

Oceniono na 5 z 5

Customer care while doing woodworm treatment

Woodworm treatment application today was carried out by max armstrong. Very polite and informative and kept us informed throughout the process. Answered any questions. Very helpful and easy to talk too.

4 lipca 2025
Opinia niezależna
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Odpowiedź od Peter Cox

Denise, we really appreciate you sharing your review of our service. It is great to hear you had a positive experience with us and will ensure your feedback is shared with Max, who will be delighted. Thank you very much.

Oceniono na 5 z 5

Wall tie guarantee work

I have used Peter Cox with two houses I have owned. Both times I have received amazing service. Pays to go with a well established company. Steve and John carried out some wall tie work in my house this week, both turned up on time and completed the work professionally and even tidied up before they left. Thank you.

30 czerwca 2025
Opinia niezależna
Logo Peter Cox

Odpowiedź od Peter Cox

Hello Toni, thank you for such a great review, and for being a loyal customer. It's great to hear that we have been successful in our goal of providing the best possible experience and we will be sure to pass on your feedback to Steve, John and the rest of the team. Thank you again.

Oceniono na 1 z 5

£350 for little effort, untailored report, rude to me & terrible attitude

I paid £350 for a damp survey in Manchester. The surveyor was friendly and seemed knowledgeable but spent quite a bit of the time during his visit asking me for legal advice on his daughter’s personal situation (we chatted about career changes and I used to be a solicitor). He didn’t remove any skirting boards to check, but informed me that the rising damp was due to existing plaster bridging the existing dpc, even though I explained that my late brother had already had advice to this effect and done work to stop bridging, hence the new skirting boards, some of which were already showing back areas. When I received the report, I emailed him a number of questions to understand the technical wording of the report, which he did answer during a phone call. The report said that, if when they started the work, there was no evidence of a damp course, they would stop work and quote for a diffusion dpc. I don’t understand why this could not have been ascertained during the survey. They also required me to test the floor tiles for asbestos and remove them if necessary, which I did. Long story short, I had a second survey done which was cheaper and more thorough (the surveyor took off several skirting boards and checked the wall and floor) and found the dpc level was too low and the issue was not bridging. I then phoned the Peter Cox surveyor with the intention of asking if he wanted to quote for this work, as the original quote was no longer relevant. At the start of the conversation, I tried to check a technical point to make sure I was comparing the two solutions correctly. He became rude and angry and said that he had already answered my questions. Very little effort on the surveyor, standard report not tailored to the specific situation, terrible attitude.

2 lipca 2025
Opinia niezależna
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Odpowiedź od Peter Cox

We regret to hear that you are dissatisfied with our service and felt that our surveyor was rude and unhelpful. A Senior Manager has looked into the concerns you have raised and has determined that our surveyor engaged with you on numerous occasions, providing extensive information and technical advice, which you appeared to find satisfactory. This included issuing revised specifications and reports as per your requests.
Should you wish to pursue this matter further, please contact our Head Office directly at headoffice@petercox.com.

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