Peter Cooper Group Recenzje 

I was met on time which is more than other nearby Kia garage.
the dealing with Richard Osis was extremely frank and I bought the car there and then.
when I discovered some cosmetic damage to the rear light when I returned home, I made him aware immediately. he came back after a couple of days saying that they could not see it in their videos and records therefore he would change the part under the warrantee. I was very pleased as I did not expect it.
he sent someone to pick up the car (twickenham) and left me with another car and the following day I have my car back. difficult to fault their service.

Nice laid back approach, didn’t feel pressured at all. Felt looked after by Katherine the whole way through. Top class service

I had the car in for a routine service. It is expensive compared to what the internet said was an average service cost. They also tried to upsell me things not required for this car (engine), e.g. diesel fuel additive. And the air con sanitiser I did for myself for less than half the price. The car is usually vacuumed and it wasn't. Then 7-days after the service I checked the oil level and it was half full. I called PC and they said this is normal. I'm 64 years old and in 42-years I've never had a car come back from a service with the oil other than nearly full. This is reiterated by the internet. I also have a panoramic sunroof and the VW workshop manual says it should be serviced every 2-years. The car is 4-years old and this wasn't offered. So all in all, not the greatest experience.

The sales executive Steven Grove was very professional and helpful with the purchase of the car and amicable in dealing with us with the paperwork. I would definitely recommend this company.
Martin wood

Worst experience I have ever had from a retail business. Called up multiple times about an ongoing issue with a vehicle I bought only 3 months ago and was then hung up on multiple times by the service manager and told there was no complaints procedure when I asked to make a complaint. When I then asked who the dealership was regulated by I was told they had more important things to do than speak to me and was laughed at and hung up on again. Terrible service, terrible dealership and terrible build quality in general on Jeep vehicles.

Lewis at Peter Cooper, Hedge End was a delight to deal with on the purchase of my new Kia. He didn't give the hard sell, was polite and professional. It was a pleasure doing business with him and Peter Cooper.

I purchased my car from PC hedge End in Feb 25, its a great ID.3, I love the car, but the service from the business is sooooo poor. I previously wrote about a software issue that caused my vehicle after purchase to effectively go into limp mode. It took them 3 days to sort the update out and i was chasing for comms back from them. This was eventually resolved. Unfortunately i encountered a further issue of another failed OTA update, i spoke to someone on the phone who mentioned the diagnostic charge of 125+VAT but said as i had extended warranty not to worry. Today when i went to the service appointment at 8am, i spoke to the same advisor who was so bad last time and she informed me that i wouldn't pay for it unless it was due to water ingress or me fiddling with it. At 11am i received a call to say it had been resolved but the health care check revealed i had 2 bad tyres so would i like them replacing. I said yes please and the advisor said that wouldnt take more than 30 mins. At 1300 having not heard a thing, I walked down to the garage and was told they had not started the work yet and were on lunch. but it would be done by 1430 and they apologised. On completion of the work i then viewed the bill and observed i had been charged the diagnostic fee!! i queried this and the service advisor said that it didnt cover software updates, at which point he said put it this way it took 4 hours to update and we only charged you an hour ( i mean how stupid is that) I must now query that if it fails an update again its 2/2 now, am i going to be charged it again? If so i would like to return the vehicle. I would avoid this place the after sales are terrible.

the email address you have asked me to send in to doesnt work

The salesman Sam Attwood went through everything with me and he was very helpful in every way possible. He explained everything from start to finish. I am very pleased with the service I got from the company.

I’ve just purchased a new car with Peter cooper in Shirley Southampton and dealt with Sharday and she was excellent very well informed about the car I was buying always kept me informed of delivery dates and other details Sharday is a very pleasant and friendly member of staff and it has been a pleasure to do business with her and Peter Cooper also Rob was very helpful as well with some of the finance details it’s been a very good experience in buying my very first new car

I paid to have my alloys refurbished , however could contact anybody , I have now finally had a response saying that the price is for a car purchased from Peter Cooper , this is not clear on the website ! I am now waiting for a refund ! No apology .. no indication when I will get my money back !

Dans professional experience, has been amazing and making buying a new car easy and efficient. Couldn’t recommend him higher!!

We had a very pleasant experience at the Peter cooper Southampton. Sam has been fantastic and very helpful throughout the process. We are really happy and would recommend it.

Made a phone call to this company for a general enquiry asking for some information regarding the xpeng car . I was greeted ok and then handed over to another member of staff was was arrogant and obnoxious. When i recieve my Xpeng it will not be serviced here i can guarantee.
After receiving a call today from Scott the general manager at Peter Cooper Group, i have edited my review as Scott was extremely apologetic and very helpful with my query so thanyou Scott.

Booked a test drive on 11th September 2025 at Southampton Shirley branch for their SUPPOSEDLY Omoda & Jaecoo VIP event for 5.30pm - 6.30pm. But I was kept waiting and only managed to test drive the car for 15 minutes before closing time.
I was also promised to be given 12 IMO car wash vouchers to simply attend this VIP event, which I didn't receive. I sent an email on 14th October to enquire but didn't receive any response.
Very Bad experience with broken promise and poor customer service

I had an intermittent fault (I know the worse kind) and it kept changing. The service agent (Melissa) was really careful to understand the problem and to my surprise was there when I checked in. I was kept informed all the way (again by Melissa) and the was brilliant. All the staff were great. It seems VW have worked out service isn't about call centres and having to deal with lots of different people. Well done Peter Cooper. You get all my business.

Dear Peter Cooper Management,

Formal Complaint – Unprofessional Conduct.

I am writing to express my deep disappointment and frustration following my recent experience at your Shirley High Street branch. I had pre-booked a test drive with the clear intention of completing a part exchange and purchasing the vehicle with a cash balance. Unfortunately, my experience with your salesman, Chris, was nothing short of appalling.

From the outset, Chris’s attitude was condescending and dismissive. Rather than being welcomed as a serious buyer, I felt as though I was being interrogated. Despite explaining that I had already researched the vehicle extensively and was genuinely interested, I was subjected to an excessive barrage of questions — enough to fill several pages. His tone and manner were unnecessarily patronising and made me feel more like a suspect than a customer.

When I finally asked to proceed with the test drive, Chris told me that he was “not there to help people test drive vehicles but to sell them.” Frankly, I found this statement absurd and deeply unprofessional — surely, a test drive is an essential part of any sales process.

After nearly an hour of back-and-forth, I was finally permitted to test drive the car. The experience itself was perfunctory, with little to no useful information provided about the vehicle. Upon returning, I requested to test drive another model for comparison, only to be met again with unnecessary resistance and the dismissive comment, “All electric cars are the same.” This attitude was not only ignorant but also insulting.

When I persisted, I was told it would take “another hour” to fill out yet more forms and that I should book another appointment — despite already having taken time to visit and book in advance. After further discussion, Chris reluctantly allowed me to test drive the second vehicle, though his unwillingness to engage professionally was evident.

To make matters worse, the part-exchange valuation provided by your manager was shockingly low, bearing no resemblance to market reality. Chris also misled me about the trade-in and resale values, further damaging my trust in your dealership.

Overall, this was one of the most disappointing and unprofessional experiences I have ever had at a car dealership. I left feeling disrespected, dismissed, and entirely unwilling to proceed with any purchase through Peter Cooper.

I strongly urge senior management to review the conduct of staff at this branch — particularly Chris — as such behaviour severely tarnishes your reputation. Based on this experience, I would strongly advise other potential customers to consider alternative Volkswagen or Omoda dealerships where professionalism and respect are still valued.

Yours sincerely, Andre

Had seen a deal for the new Omoda 5 Knight, great deal so popped into Shirley High Street branch of Peter Cooper. We left so disappointed it was unreal. Informed the salesman what we were looking for and just got negative negative remarks like, it’s got nothing on it, we’ll never have one to test drive and you’ll probably be waiting a long time to get one etc. my reply was, why put the offers out there then? Maybe he was having a bad day but would I go back, absolutely not if that’s the way potential customers are treated. Shame as had one of been available to even look at I think we would have ordered one.

I would give zero star if possible.
We purchased a brand new Kia Sportage in December, we chose Kia for the 7 year warranty... we've travelled less that 3,000 miles and it has broken down 3 times.
It was in the garage for 6 weeks, returned to us and broke down again just 2 days later and was in the garage for another 2 weeks.
The service was dreadful and we eventually asked for our money back or a replacement car.
Peter Cooper confirmed they would replace our car. They gave us the option of the new GT model or a replacement of our current 'Shadow' model, they showed us the GT option and we decided to stick with a replacement 'Shadow'. They confirmed all the extras we had purchased would be transferred to our replacement car and they would sort out all the paperwork. They said it would take a couple of weeks, 'weeks not months' was their actual words. We had also told them that we were struggling with the courtesy car as it was too low and they said we could have our original car (which was repaired again) back to use as a courtesy car until our replacement car arrived.
Nothing about our visit to the show room and the courtesy car discussion prepared us to their call 9 days later advising that 'Kia Care' would not support the replacement. When questioned they admitted it was their (Peter Coopers) decision and not Kia Care.
Their dishonesty astounds me.
We are now left with a car that we don't feel safe in and a garage we no longer trust.

Thank you for your response Alice but I’ve already spoken with your Brand Manager who told me that the car option discussion was just in case Kia supported the car replacement but when questioned admitted it was their decision and not Kia’s.
As I said, their dishonesty astounds me.

I’ve never experienced such poor service from a dealership. The team at VW Chichester clearly has no regard for customer satisfaction or basic communication. I had to chase them repeatedly for nearly four weeks to get a refund on a deposit — something that should have been handled quickly and professionally.

The lack of accountability and urgency was shocking. No one took ownership of the issue, and the sales manager was completely clueless and unhelpful throughout. It honestly felt like they just didn’t care.

This is my local branch, but I’ll never step foot in that showroom again. I’d much rather take my business to VW Southampton or Portsmouth, where I’d hope to deal with people who actually value their customers.

Avoid this place at all costs — completely unprofessional and a waste of time.

If I could give less than 1 star I would.
Peter Cooper Hedge End, what a surprisingly terrible company. VW Golf broke down on motorway & was towed there for repair. I was informed on arrival there would be a diagnostic fee of £125 to find out what the problem was. They had the car for a week & had to replace an injector. Nice hefty bill then. Got the car back but only after driving with a passenger, I found out there was a leak on the newly installed injector due to the smell of diesel on that side of the cabin. Sure enough, bonnet up & there it was.
Contacted PC & again was told there would be a diagnostic fee £125, but in the absolutely unbelievable case that it was their fault, I would not be charged..
They have the car for another week, investigate, amazingly find no leak although there’s a puddle of diesel sitting round the new injector, BUT don’t charge me anything - Their fault then?
What they give me is a vehicle health check report stating amongst other things, that the wing mirror indicator isn’t working. It was working when I took the car in but now it’s not.
I buy a new Indicator cluster from Amazon, fit it, & it STILL doesn’t work.
I phone PC again, oh we’ll take a look but don’t forget there’s that diagnostic fee of £125.
By this time I am totally pi$$ed off with PC & take the car to Autotechnix. They tell me the indicator isn’t working due to incorrect coding on the door module.
I make a complaint as per their website & get a reply saying they never worked on the indicator meaning any problem already existed, effectively calling me a liar. Coding can only be changed by a garage with the tools to do it. Why would I arrange to nobble my indicator?
The technician’s name was the same on both occasions, he needs to go back to school, unless he is of course doing what the company tells him to do. That is, sabotaging cars to make more money.
I am out of pocket nearly £100 & have opened a case with the Motoring Ombudsman. Unfortunately I do not see that amounting to anything anytime soon. In the meantime I will not be returning to any Peter Cooper garage & spreading the word wherever I can.
The reviews on Trustpilot are very revealing in that PC do not seem to care about their rubbish reputation & will not be taking any steps to improve.

EDITED following Peter Cooper’s lame & irrelevant reply -
My problem is that on 2 occasions of taking the car in for repair, it has been returned to me with a fault that didn’t exist beforehand & can only have been caused by their poor workmanship.
I am out of pocket because I took the car elsewhere, this is because I do not trust Peter Cooper to do a proper job or admit liability when they don’t.