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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The staff were quick at getting the orders out despite it being their first day opening in Lincoln and it being incredibly busy: the food has got a little spice, so bare that in mind when ordering.... Zobacz więcej

Oceniono na 1 z 5

Pepes Derby Branch: Worst service, rude staff, they are not professional enough to handle the band width. Ordered at 6:30pm and no food till 8:30pm. Called them and they said the food is ready waiti... Zobacz więcej

Oceniono na 4 z 5

I was served at the Bedford High Street branch by Simra. Her smile, charisma and overall excellent customer service motivated me to leave this review!

Oceniono na 1 z 5

The worst customer service as I complained about food and they expect me to send a picture of food. Rayners lane messed my order wanted hot they put lemon and herb sauce so went to counter what they d... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

2,6

Słaba

Wynik TrustScore: 2.5 na 5

281 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

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2,6

Wszystkie recenzje

(281)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 139

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Managers operate under illegal…

Managers operate under illegal conditions keeping staff inside the building for a minimum of double the amount of hours they’re initially scheduled for without any breaks or information on when they can leave.

12 października 2026
Opinia niezależna
Oceniono na 1 z 5

Really bad customer service

Really bad customer service, and they never read any comments at all poor customer service, I would advised anyone don’t waste your time to order food from here Pepe's Wolverhampton -Three Tuns Parade. Staff is very rude as well.

9 października 2026
Opinia niezależna
Oceniono na 1 z 5

Ordered at 13:28 for food to be…

Ordered at 13:28 for food to be delivered at 14:10 and still nothing has been delivered it’s 14:44 - restaurant are ignoring my calls and I have a little boy here who’s hungry

30 września 2026
Opinia niezależna
Oceniono na 1 z 5

Ordered off UberEats from my local…

Ordered off UberEats from my local branch (Hob Moor Rd, Yardley)
Never had a problem before but my chicken was squishy and when I took a further look it was pink!
This is totally unacceptable and would like someone from that branch to reach out to me.

Absolute horror.

25 września 2026
Opinia niezależna
Oceniono na 1 z 5

Dundee wont accept a phone order

Dundee wont accept a phone order. Any other shop accepts phone orders. Scamming to get you to pay the £1 extra service charge for putting in an order. Why are we getting charged for a service for nothing.

25 września 2026
Opinia niezależna
Oceniono na 1 z 5

This has honestly been the worst…

This has honestly been the worst experience i have ever received!! No professionalism what so ever!!
We ordered good selection and received 1x burger meal! We then tried to rectify it and was shut down! We were told it was not their issue!!! I cant quite believe it!! So unprofessional and unacceptable.
I would avoid this company as they have robbed us and are blaming uber however when we have spoken to uberr the have said its pepes! Why should the paying customer lose out? Absolutely disgusting!!!

11 września 2026
Opinia niezależna
Oceniono na 3 z 5

absolutely disgusting i felt like my…

absolutely disgusting i felt like my mouth was getting ripped apart trying to swallow that chciken who ever is cooking needs to get there eyes checked because jeezus
it uncooked than a alive chicken. i feel dishonered and embarrassed to even to even walk into this shop NEVER
COME HERE AGAIN. (overpriced btw coke was alright)darlington

8 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Appalling food quality and service (Tunbridge Wells)

Appalling food quality, zero customer care.....

​Ordered a birthday meal including a "Chicken XL" meal from Pepe's Piri Piri via Just Eat, costing nearly £60. What arrived was a joke missing items, and an "XL" burger that looked like scraps of dried-up chicken thrown onto a bun with barely any filling. It was completely inedible and nowhere near what was advertised.
​When I tried to resolve this, Just Eat's customer service and "Advanced Solutions" team were an absolute disgrace. They hid behind secret internal "policies" and refused to issue a refund, claiming that charging £60 for sub-standard, missing food is totally fine. They are entirely focused on pocketing maximum profit while offering zero accountability or basic decency to the customer.
​Avoid ordering from Pepe's Piri Piri, and do not expect any help from Just Eat if they mess up your order. Absolute cowboy operation from top to bottom.

19 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Very Disappointing

Very Disappointing

Really poor service from Pepe’s at 124 Woodlands Road, Glasgow. This is not the first time we have had problems with our orders. Items are regularly missing, drinks are forgotten, or we receive the wrong food.

On this occasion, the burger was not properly cooked, which is completely unacceptable. Customers should be able to expect their food to be prepared properly and their orders to be checked before being handed over.

The staff need to be much more careful and responsible when preparing and checking orders. They also need to treat customers fairly and take more care with the service they provide.

For a place that people pay good money to eat from, this level of service is simply not good enough. Very disappointing and definitely needs improvement.

19 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

horrible

i went to pepes today with my dad, all normal. we go to order and we both get 2 chicken burritos i get a lemon and herb and my dad gets a hot since he likes it spicy. we sit down to wait and once we get called for our food i watch the lady at the counter fil the 2 pepsi to the max giving us no space to put in our straw without it leaking. due to me and my dad having no idea how full it was we put on the straws and it kept leaking. my dad started cleaning it up with the measly 2 paper wipes given. we both wipe the table just to not seem rude. since they only gave us two paper wipes he went to ask for more and when i mean the lady at the counter gave him the biggest stare. i mean it. we came to eat since why else would we have ordered food and we were about to open the burritos just to see they gave us two lemon and herb burritos. he went back to the counter to talk to the lady and explained our situation about the wrong food. once we started waiting they would finish about 3-5 orders before my dad went up there and had to remind the staff about the food. after a few long minutes he came to go get his burrito just for it to be extra hot even after clearly saying he wanted it hot. I wouldnt recomend this place to my worst enemy😭

18 sierpnia 2026
Opinia niezależna

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