Pet Cremation Services Recenzje 

Please use another company if you want excellent customer service and care and a company that actually shows some compassion! We were given a leaflet when our beloved dog passed away by the Blue Cross. It came as a shock that our beloved dog had to be put to sleep and when we were given this leaflet we just thought it would be a good caring company....I should of gone with my gut feeling the first time I made contact via telephone to the company! The woman who answered the call was cold and didn't even say "sorry for you lose" or any kind words, then when it come to making the payment she told me that the card machine was not working so she'll call me back when the other one was not being used....well 45 minutes passed and no return call and I was worried that she had not taken my mobile number correctly maybe so I called back. No sorry I hadn't called just laughed and said she'd get the card machine, no confirmation sent via texted or email to let me know my order and payment had been successful nothing! I should of cancelled them there and then but we were all so much in shock and upset we didn't. I should of looked a reviews but again I was not thinking, if I would of seen the reviews I defintely would of cancelled my order. Anyway it came to the day of our beloved dog being returned to us at our instructed/chosen place which was Merton Blue Cross. I called around 10.30 as wanted to double check everything was ok and the woman said "well we don't normal let our clients know until the driver is back at our depot but they always return pets early morning so she should be there now" so I told my father who was still really heartbroken that our dog would be ready to collect, then half our later the woman from PCS called me and said there has been a mix up and our dog had gone to Blue Cross in London as there delivery driver couldn't get in the gate at Merton Blue Cross not even a SORRY or nothing didn't care! I said there is no way we could get up to London, she said she will try and get blue cross in London to deliver our beloved dog back to Morden blue cross as some point had a no care action!......she didn't even call me back which is no surprise as this company never does! I had to keep calling to chase. She she she would call me when it was sorted out but yet again I had to chase to find out what was going on as I had already been on the phone to Blue Cross myself to see if PCS has actually done anything and they told me she was on the way back to Morden! PCS hadn't even called me back to let me know! Finally our dog was indeed delivered to the RIGHT place. I called PCS when our dog was picked up and asked for someone to call me to discuss the complaint proceedure and she abruptly said that someone would call me back and i asked "what today?" she said yes but surprise surprise that call has never came and its now Friday the 25th of October hence why I am giving feedback to people thinking of using these soul less company!

After reading on the PCS Leyland site that all the communal ashes are scattered on the grounds I decided to have my baby cremated this way .To my horror I discovered that the communal ashes are sent to landfill , just a small scoop of remains are placed in the small communal area , if I would have known this no way would I have let this happen ,I live now with no closure, please let it be known what exactly happens to peoples beloved pets ashes after communal cremation at PCS Leyland 💔

Highly recommend this service they were so kind n caring and took amazing care of marley. We chose Charlie one of the vets springfield recommend he was amazing I never felt rushed and both the vet and springfield were caring and compassionate and really kind thank you both for helping me through one of the worst times of my life.

My best friend Griffin was cremated and returned to me within a couple of hours. I thank Pet Cremations for making this very sad occasion very special .

My little Helen went to sleep last week and Phoenix were professional and compassionate at an extremely sad and traumatic time. I didn't deal with Phoenix direct on the telephone as Cloud 9 Vets organised everything for me.

Gary came to my flat and he was kind and caring and reassuring at a very sad time. I would highly recommend Phoenix.

Helen had an individual cremation. Her little casket is beautiful with her name on it.

Olive

Used this company through the vets after our dog sadly passed away.
From their brochure We chose the small heart keepsake for her ashes, any additional ashes come in a scatter cushion (it states)
We received this beautifully wrapped in a box, only to open it to find the heart was not the one we had chosen and the worse part was it looked like it had been kicked round a field. The heart was scratched and scuffed!!
Already heartbroken this was so upsetting. We called the vets straight away who took her back to sort out and said would be another two weeks before we could bring her home again!! PCS told the vet she wouldn’t fit in the small heart so they made decision to put her in a different one without any discussion with us!! And place her in a disgusting damaged one… !!!
We chose to take her ashes back home in a box from the vet and purchased a beautiful urn on line (at half the price by the way )!
They did refund the cost of the cremation and heart but no amount of money will heal the further heartache caused.

I can only praise this company. Such care,patience and understanding. They did everything I asked for my beautiful Baby Felix. Losing him was the hardest, most painful experience of my life. My beautiful boy, Mummy loves you. Till we meet again my little friend. Thank you from the bottom of my heart. Xx( valley pet cremation in Paignton Devon.)

Restful pets Truly amazing service dedicated the care this gentlemen took im forever Truly grateful at this very sad time for me you made is truly amazing from beginning to end we never forget what u done for me and my Harvey brilliant company and very compassionate

This is the hardest review a have had to make.

We would like to put in to words our sincere and grateful thanks to Phoenix Cremation for their prompt, efficient and considerate manner give to us at the time of your home service cremation of our beloved dog "Louie", recently.

The whole procedure was indeed carried out in a professional and dignified manner, which we thank you immensely.

We would most diffidently recommend to my friends and family.

I can honestly say that pheonix were absolutely fantastic very respectful of what I wanted and very helpful . My beautiful boy Milo was back home with me within 2 days

I must speak as I find. Phoenix sent Lee to fetch our old boy, and he couldn’t have been more helpful, respectful, kind or gentle. We truly felt we had been able to say our final goodbye as we wished.
The company have contacted me by phone too, and the person I spoke to was helpful, polite and sympathetic.

Please be very careful using this company. We sadly lost our rabbit unexpectedly November last year. I booked for her to be collected and was very reassured when Marcus arrived promptly and compassionately to take her away for cremation. He was extremely professional at a sad time.
Unfortunately following this initial very positive experience, we have not revieved the commemorative photo and paw print we ordered.I contacted the company only to recieve one curt email in response highlighting how i must be more smpathetic to how busy they had been over Christmas. I have since contacted again and have still not recieved a response or my item.
Unfortunately during this time our elderly dog passed away, and thankfully we arranged cremation via a different company. We had a prompt service, receiving our ashes and memorial print within 10 days. Everything you would hope to expect at the most difficult time.
So please, have some caution in choosing this company. It remains to be seen if our memorial print will ever arrive.

I would just like to thank all those at PCS in Northampton for the speedy and caring way in which they dealt with the passing of my beloved schnauzer Max. The casket he came back to me in was tasteful and beautifully presented. Many thanks.

I would give this company no stars if I could! Most of their receptionists are rude, if you can get them to answer the phone at all! Their customer services leave a lot to be desired and Paul Taylor didn’t leave me reassured either after promising to call me back and not doing so. The cremation for my little girl was booked through my vets, but I had to deal with the company after they sent her ashes back in the wrong size vessel, and they even put the wrong date on the cremation certificate! They are unhelpful and I have told my vet that when anything happens to my other dogs I don’t want them to use this company as they are uncaring.

Our beloved cat Wally passed away recently and we arranged for a cremation and Woodland Scatter Tube through our local vet.

Within 2 weeks a very well packaged parcel arrived (via our Vet Surgery) with a sealed scatter tube containing his ashes, a set of inked paw prints, a small tube containing some of his fur, as well as a 'With Sympathy' note from the company. We were only expecting the ashes so the additions we thought were a nice touch. All of this was also reasonably priced.

With many thanks for your empathy and attention to detail

This five star review is about Sleepy Hollow in Cross Hands in Carmarthenshire run by Mike Watts and his wife, Pauline. When we lost our Pembrokeshire Corgi, Toby in 2019 while receiving inpatient care overnight at Carmarthen Veterinary Hospital, it was Mike who drove to pick up poor Toby for cremation and we collected his ashes in a wooden casket kept in our bedroom. It was first class service provided with dignity, kindness and professionalism! Sadly, our tricoloured Pembrokeshire Corgi, Tudor, only 7 years old, succumbed to his 2nd attack of immunosuppressant disease, having successfully been treated the first time in May this year, lasting four months! Tudor was back to his happy self, playing with his 4 year old, Gitto, a miniature Jack Russell with no food aggression whatsoever, travelling everywhere with us! Tudor’s 2nd attack with immunosuppressant disease returned with a vengeance, killing him despite immediate veterinary treatment ! He was cremated today at Sleepy Hollow with the same highest standards pet owners could wish for! Tudor’s ashes in an ornate wooden casket now lies next to his predecessor, Toby in our bedroom like a shrine in their memories.

A completely devastating phone call. After the heartbreaking conversation with our vet about now being the time
to say goodbye, I rang PCS to enquire about next steps. Just a simple, we'd like to have her cremated with you, what are the next steps in arranging. The response was an abrupt 'we don't deal with your vet.' (Our vet confirmed that they in fact do and couldn't understand that response). Following that, I was then told 'The best we can do is Thursday, we're stacked', in the most abrupt, uninterested voice. He seemed annoyed I was lost for words, and he hung up immediately after I said 'OK, thank you' (I didn't know what else to say). Your customer base is 100% grieving pet owners and yet you cannot muster a single shred of compassion. The man I spoke to earlier today (around 5:30pm) is in the wrong job. I've had more compassion in sorting out a utility bill. The crematorium was PCS St.Francis in Cornwall.

My gorgeous little pug Woody was sadly laid to rest in the vets on 30/01/2023, I wanted him cremated and his pawprints in the sand like picture frames which all could be arranged. The vet used Pet Cremation Services in Leyland. The lady on the phone was so lovely and helpful as I also wanted to purchase the silver pendants with his paw print on but the vets could not take payment for this as they are only online and not on their system yet so I was told someone would call me up. I rang up early the next day and beat the lady to it as I just wanted it all paid for so I could settle. The lady was so helpful and took payment she spoke of woody with such empathy. My baby's ashes arrived at the vet today and I am overwhelmed by the package so beautiful with an amazing card I cried when I opened it and saw the words, my boy is back home now and I can't thank Pet Cremation services enough. They say they will call me when the pendants are ready and send them to either my home address or the vet's. Thank you so much xxx

After helpful initial phone communications, we were absolutely disappointed in their service. We agreed to pick up our beloved pet dog from the Northampton crematorium for private cremation elsewhere. There was no empathy shown in our time of distress. Our pet was simply handed over like a piece of meat, like a frozen turkey. No sympathy shown whatsoever and no attempt to ensure he was handed over in a thoughtful and respectful manner. Disgusting.

I can not understand how they can provide this kind of customer interaction given they are dealing with owners (and pets) in times of distress. I dread to imagine what their service is like behind the scene without any direct customer interaction. In our experience, I would not recommend them for a dignified service.

Awful service. Upon unboxing the urn containing the ashes of my cat I found that the seal was broken, the ashes immediately began to pour out of the urn on to the floor. There is absolutely no way that whoever put the urn together did not know that the seal was broken it was obvious. Absolutely no care and attention given. Will never use again.