Pendle Bike Racks Recenzje 

292
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I don't think this business is trading anymore, zero stock on the website and zero response via email. Hugely frustrating when you pay a lot of money for what should be a life time product, and unable... Zobacz więcej

Oceniono na 5 z 5

We were unsure whether the rack would be suitable for tow ball, sent email to Pendle 30 minutes later phone call answered all our queries. Delivery arrived early next day full fitting instructions in... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Bought different version of Pendle bike rack as we have electric bikes as well now-great design-only thing I would like is some sort of protective rubber underneath rack on the corners so paint doesn’... Zobacz więcej

Oceniono na 5 z 5

Absolutely superb. Quick despatch and delivery, easy assembly, strong and solid components and an extremely well designed bike rack. Mounts on the two bar superbly, is easily adjustable and stabl... Zobacz więcej

Informacje dotyczące firmy

  1. Stojak na rowery
  2. Sklep z akcesoriami rowerowymi
  3. Sklep sportowy

Napisane przez firmę

We pride ourselves on the values in which the business has been built upon. Those values are Strong - Simple - Safe. For decades we have designed and built robust bike racks, trailers, accessories and spares, designed to go anywhere in the world. Our bike racks give you peace of mind and allow you to rest easy knowing no matter where you go Pendle is along for the ride.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

292 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

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Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(292)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

No fog lights…..

So, bought a two station rack, was attracted to the 100% metal construction, whereas all the mainstream ones are plastic and soft alloy.
Seems well made but the two new Synchgo monkey bikes that I sent drawings of along with measurements and which weigh 25 kilos each are a challenge for the rack. Pendle say it carry’s 70 kilos max.
The uprights are not long enough for the cross bars and I am bothered by the bends in the two tubes that look like they will fold and fail. I have removed the battery packs to reduce the weight below 25 kilos, and moved everything in as close to the boot as able. At present I am not confident about the tubes.
Also, when fitting modern EU type approved tow bars with vehicle specific electrics the car fog light is deleted when plugged in, Be aware Pendle don’t fit a fog light or make wiring provision. The lights are low cost Maypole units.
I did call but was told the no one else fits fog lights and it’s never been a problem……until your on the M6 in thick fog that is.

13 stycznia 2023
Opinia niezależna
Logo Pendle Bike Racks

Odpowiedź od Pendle Bike Racks

Hi Ivor - I'm sorry to read your 1-star review. We discussed your concerns on the phone a couple of days ago but I'll address your points here too for the benefit of other readers.

1. The vertical supports are cranked to create space for the bottom bracket. In over 30 years we have never experienced a failed bend. The cranked shape can be seen on the product photographs online so I'm sorry this has caught you off guard.

2. The vertical supports can be fixed to the seat tube, so they don't need to reach the top tube. Apologies if that's not what you meant by cross bars.

3. When we spoke on the phone you asked if I could provide a fog light for your rack. I explained that we wouldn't be able to retrofit a fog lamp, which I appreciate isn't the answer you were looking for.

4. When pressed further, I explained that bike racks are not required by legislation to have fog lamps and this is seen across the market.

I understand your frustration and do apologise for any confusion. We certainly don't aim to mislead customers into thinking our racks have fog lamps.

However, all feedback is important (good or bad), so many thanks for taking the time to leave a review.

Chris
TeamPBR

Oceniono na 5 z 5

I have actually already done this so…

I have actually already done this so it’s disappointing to have it again.
You were very helpful but the costs are definitely higher in real terms and it’s a little annoying having to buy five straps rather than the two I needed.
On a very positive note it is really good that after sales support is available and your staff are really helpful.

31 października 2022
Oceniono na 3 z 5

Carrier may not fit E-bikes with central motor

The Pendle bike rack is very well made - an impressive bit of kit. The low score is because we were disappointed that our E-bikes didn't fit. The motor is low and central and when bang up against the upright part of the carrier frame the wheels are not close enough to fit into the wheel slots. Pendle are dealing with pick up and refund. Carrier would be fine if the frame was narrower.

18 listopada 2022
Logo Pendle Bike Racks

Odpowiedź od Pendle Bike Racks

Hi Paul. I’m really sorry you’ve had to leave this review.

I have replied to another person in relation to this exact order number (presumably a relation), and the return is being processed as requested, so perhaps some wires are being crossed here?

We have tested the rack with e-bikes and had no such issues over the years. Having offered several remedial options we’d have to conclude that the rack has been ordered in error.

Again I’m sorry that you’ve needed to vent via a review. I’d be happy to discuss by phone if you like.

Many thanks
Chris
TeamPBR

Oceniono na 5 z 5

PBR ARE AWESOME

The info and service PBR is impeccable.
The bike rack its self is brilliant sold my Thule straight away. Couldnt be happier and its British so spares are easy to get also quality is amazing im so happy.

14 listopada 2022
Oceniono na 4 z 5

Great product

Great product. Fast delivery. Disappointed to be charged postage. The rack was advertised as free postage, so presumably the postage charge was for shipping the QR adapter that was ordered and delivered with the rack.

3 września 2022
Oceniono na 5 z 5

V happy with new bike trailer

We are very pleased with our new bike trailer. It was ready on schedule (if anything ahead of schedule) and was easy to assemble and get on the road. The sales team were also super helpful in advising me what trailer to get and the accessories I would need.

26 sierpnia 2022
Logo Pendle Bike Racks

Odpowiedź od Pendle Bike Racks

Thank you for the glowing review James, enjoy your new trailer! TeamPBR

Oceniono na 5 z 5

2 bike rack

All good. Easy to order and prompt delivery. A very well made bit of kit

18 sierpnia 2022
Logo Pendle Bike Racks

Odpowiedź od Pendle Bike Racks

Thank you for taking the time to review Darren, enjoy your new rack! TeamPBR

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