Payless Furniture Recenzje 

240
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great company with lovely well priced products and fantastic customer service. I had an issue with a damaged item and Tom oversaw it and kept in regular touch. Highly recommend.

Oceniono na 5 z 5

When the pine drawers arrived for the cost, I was not expecting too much however this company put high street shops to shame, the quality is fantastic easy instructions and very solid when built.... Zobacz więcej

Oceniono na 5 z 5

Ordered 7 items of furniture from Payless. They arrived within the 2 hour slot, on day 3 as was quoted. I broke one catch during assembly. This was replaced free of charge by Payless. The same fur... Zobacz więcej

Oceniono na 5 z 5

After a history of broken items arriving via Royal Mail, I was worried about ordering any more flatpack furniture.(not this supplier). My fears were unfounded with this company. Not only did eve... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy

Napisane przez firmę

A huge selection of Pine furniture, Oak furniture available on our online furniture store at low prices with quick delivery times.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

240 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(240)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Ultra fast delivery

Excellent product and service and very quick delivery. So quick we were just coming back from holiday (3 hours away) when we got the phone call, but all ended well as a neighbour took the flat packs in. I had asked them not to deliver before Monday but the order arrived Saturday afternoon.
Over all, a satisfactory transaction and would deal with again

28 lipca 2014
Opinia niezależna
Oceniono na 5 z 5

The best service you'll find anywhere!

After being let down by a large online retailer and waiting for 40 days, Payless Furniture assured me that they could deliver in 2 -3 days. I contacted the guys by telephone and by email, both times receiving top class service. My furniture arrived in the promised time with a great courier who accommodated me as to where I wanted my parcels. The first thing I noticed was that the boxes had been strengthened with extra packaging and the ends had all been padded with blocks of polystyrene - an impressive touch!
There was a slight issue with an incorrect part in one of the boxes, (manufacturer's fault, not the seller's) but one email later, the correct component was winging its way to me via the same courier as before.
I would recommend Payless to anyone (and I have been already) looking for low cost but good quality furniture. If you want a simple, straight up transaction, then again, Payless will be a safe bet.

20 czerwca 2014
Opinia niezależna
Oceniono na 5 z 5

Highly recommended company

This company (Payless Furniture) completed my order in a very professional manner from start to finish. I spoke to Tom on the telephone before placing my order to check on stock and order times etc and he was very helpful.
The items of flat pack furniture (Richmond bedroom) that I ordered arrived on time and very well packaged (double wrapped by Payless Furniture themselves) to prevent damage. The ends of the boxes also had extra reinforcements to protect the corners which most other company's don't bother to do. (I know this from previous experience of damages from other online company's).
The items being flat pack needed to be assembled which I found easy to do. Must admit to being good at DIY anyway but I'm sure most capable people would manage, (wardrobe is heavy in the box so you need to take care)
The furniture now looks lovely in my bedroom and I was really please with the price and service.

20 czerwca 2014
Opinia niezależna
Oceniono na 2 z 5

Don't expect much from the quality

The furniture arrived promptly and was fixed. We realised some marks on the furniture but thought perhaps this is expected with lower priced pieces. A year went on and the chest drawers started falling apart. The runners didn't last at all. I wrote a on their website and never get any replies. It says it will review and publish but never did. I wrote it a second time, this time, thought I will put my email address on the review and see if they will contact me, but I didn't hear from them.

It's fine the product didn't last more than 1.5 years, but it's about how the company resolve the dissatisfaction of a customer, which until now I have not experience from this company.

15 czerwca 2014
Opinia niezależna
Logo Payless Furniture

Odpowiedź od Payless Furniture

Dear Jasmine Dupré, We are very sorry you had a problem with our furniture and we missed your communication on our website product reviews. We do have to check through a lot of spam that gets submitted through this channel. By trying to contact us is this way means we can't respond quickly. I did send you an email on Saturday asking if you would like us to send out some replacement components.

We are very sorry you feel this way and would advise that any further communications involving service issues be conducted via email or telephone first to give us a chance to resolve the issue.

Oceniono na 5 z 5

Amazing quality was very impressed excellent service would use again, highly recommended.

When the pine drawers arrived for the cost, I was not expecting too much however this company put high street shops to shame, the quality is fantastic easy instructions and very solid when built.
The service was also second to none lovely professional company.
I will decently order again and highly recommend for self build solid wood I have seen complete furniture no wear near as good.
I never ever leave feedback but this was an exception cannot praise enough.
Many Thanks

27 kwietnia 2014
Opinia niezależna
Oceniono na 5 z 5

SERIOUSLY GOOD SERVICE

I ORDERED A DRESSING TABLE MIRROR AND STOOL ON MONDAY MORNING AND HAD THEM IN BY BEDROOM BY TUESDAY LUNCHTIME. EXCELLENT SERVICE AND QUALITY. I WILL DEFINITELY USE THEM AGAIN AND CANNOT RECOMMEND THEM HIGHLY ENOUGH.

9 kwietnia 2014
Opinia niezależna
Oceniono na 5 z 5

Good product, value for money, great customer service / delivery

I would never normally risk buying furniture online without seeing the product first but needed it in a hurry and didn't have time to tour all the stores it seemed like good value for money as the wardrobe was the same as being sold in B & Q at £100.00 odd pounds cheaper with good reviews on the website so went for it! Ordered pine wardrobe bedside chest and nest of oak tables on a Sunday and they were delivered in perfect order 2 days later. Have assembled the wardrobe which was a bit time consuming due to all the screws and fittings mixed in one bag and requiring sorting before starting but once completed the result was a decent sized solid piece of furniture which represents good value for the money paid. Chest still to be assembled but the tables appear to be good quality heavy solid oak which came ready assembled and are nice items and value for money. Delivery and customer service were first class, even had my queries answered on a Sunday over the phone which I didn't expect, would recommend for sure.

1 kwietnia 2014
Opinia niezależna
Oceniono na 4 z 5

If you you pine for quality furniture

Recently I have bought three pieces of furniture from Payless. A bookcase(ready made). A triple door wardrobe and a computer desk. All good quality European made products that were delivered on time. I put them together relatively easily though you do need to look at the sketches twice! All in all a satisfied customer

23 marca 2014
Opinia niezależna
Oceniono na 5 z 5

excellent

Really fast service ,great quality furniture and very affordable compared to high street prices. Would use again

22 marca 2014
Opinia niezależna
Oceniono na 5 z 5

Good customer service

Bought a chest of drawers and was a bit worried about delivery timescales as I was moving house, but I phoned to ask about dispatch and the guy was really good at letting me know about the expected date - then phoned me back to let me know when it was on it's way. Also, didn't charge extortionate rates for delivery to Shetland, which many other companies do. (you would think I lived on the moon with what some people try to charge)
The drawers were good quality and great for the price. Only issue was that the assembly instructions they came with were dreadful! This is not a reflection on Payless Furniture though and I would happily buy from them again.

21 marca 2014
Opinia niezależna
Oceniono na 4 z 5

Missing piece was promptly dispatched and the bedside tables are of good quality.

I ordered two bedside tables. Both turned up on time and undamaged. Unfortunately one set of runners for the drawers were missing, however another set were promptly dispatched to me once I had notified the team of the error. The bedside tables themselves were easy enough to put together. All pieces fitted perfectly, the quality is good and they look excellent when built.

2 marca 2014
Opinia niezależna
Oceniono na 5 z 5

Beautiful furniture at half the price

I was looking for some new bedroom furniture. I knew the style I wanted but everywhere I looked was out of our price range. I came across this company through a search engine. I was surprised how low the prices were. I ordered 4 items of furniture. I was kept informed of delivery updates. They were relatively easy to assemble. The quality is very good especially for the price. The furniture looks lovely in our new bedroom!

1 marca 2014
Opinia niezależna
Oceniono na 5 z 5

All round good experience. Excellent

I found the site online.
Prices looked good so I thought that I would give them a try.
The ordering process is simple. Delivery dates are good.
Regular contact with the vendor giving updates.
Delivered on time and the driver was very friendly and helpful.
100 percent recommend to anyone.

1 marca 2014
Opinia niezależna
Oceniono na 5 z 5

Absolute stunner

We were delighted with the wardrobe. It blended in with our other pine furniture wonderfully. It was easy to put together (my husband did the hard work, I looked on!)
We would gladly buy fou againrom y

29 stycznia 2014
Opinia niezależna
Oceniono na 5 z 5

Wood you believe it.

Delivered on time - complete instructions - easy to build - value for money - the complete package - I would recommend that you give Payless Furniture a call

13 stycznia 2014
Opinia niezależna
Oceniono na 4 z 5

You get what you pay for - a budget level yet reasonable product.

I bought 2 bedside chests in the January sales so they were a good price. They were cdelivered as flat packs comprising medium density fibre and pine wood parts plus various metal and wood fixings. When made up they were quite sturdy and looked OK for purpose, in this case for my teenage daughter's bedroom. A higher specification would be preferable if used elsewhere such as in a main bedroom or lounge. For the money they were good value. There was quite a long wait for delivery but perhaps that is because I bought them in mid December. Be careful to check the goods on arrival as the flat packs can be very heavy and may have been damaged in transit as mine were but luckily it was minor and did not show once assembled or affect structural integrity. So in summary I was please with the units given their intended use but they were at the budget end of the quality scale but given the price to be expected.

11 stycznia 2014
Opinia niezależna
Oceniono na 4 z 5

Satisfied

There was a mistake with the delivery address but this was resolved promptly and professionally. Thank you

11 stycznia 2014
Opinia niezależna
Logo Payless Furniture

Odpowiedź od Payless Furniture

Hi Peter,

Sorry I did not see your email you sent yesterday. I seems it went into our junk mail folder by mistake.

I am very sorry that I sent your order out to the billing address. A note had been made regarding sending the other outstanding bedside to another address when we contacted you and explained we only had two out of the three bedsides ordered in stock at the time. This outstanding item is in the process of being dispatched to you direct from our supplier to arrive as quickly as possible. This should be with you soon addressed to Network House as you advised.

As for the other items I really am not sure why I got mixed up. We are extremely busy and did have a lot of notes on the work sheet with 3 different addresses. It was from here I seem to have chosen the wrong address for the delivery. I am really truly sorry for not checking more carefully. It is very rare for this kind of mistake to happen but unfortunately on this occasion it has.
Our tracking email that gets send out to customers the day prior to delivery asks for the postcode of the address for delivery to enable it to be checked and display the delivery information. You may not have had this or was unable to login.
Problems with emails and tracking systems do happen, if you had contacted us by telephone I could have made arrangments for the items to be re-delivered to the correct address even after you had accepted delivery.

Once again I do apologize and can understand your frustration in what has happened.

Regards
Tom.

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