Bought a T shirt on the sale and it was a little too large so, they didn’t have smaller size so I needed to return it and I ordered a similar one. They do not refund you the shipping cost of £3.95 wh... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've had a great experience with Parlez. So much so, that I place another order with them within 2 weeks of each other. The products themselves are of amazing quality. I will definitely be ordering fr... Zobacz więcej
Reakcja na opinię
I’ve purchased a few T-shirts recently and have been thoroughly impressed with the quality. They’re exceptionally comfortable and well-constructed. In terms of sizing, I’d recommend ordering your... Zobacz więcej
I don't think there's a company with better customer service out there. I was expecting my package yesterday but it wasn't delivered, I emailed Parlez at around 11pm asking if they could help expectin... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Parlez Clothing is a UK brand based in Bristol. Inspired by Streetwear, Menswear & Workwear AW16 Brings you a clean selection of outerwear, Sweats, Tees
Dane kontaktowe
Croydon Street, BS5 0EB, Bristol, Zjednoczone Królestwo
- www.parlez.co.uk
3,9
Dobra
119 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 87% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Awful customer service
Returned a faulty item which Royal Mail tracking confirms as received but no acknowledgement from Parlez and no response to my emails. Furthermore, they have sent me a faulty item and have not offered to refund for delivery meaning I am now out of pocket just for receiving a faulty item. Absolute shambles. If I don’t get receive a full refund of all charges by the end of the week, I’ll claim it back via my bank.
Update. Very emotional response from Parlez. Perhaps they should have had a Snickers before replying. Funny how my “one” email gets acknowledged and refund gets processed only after I raise this publicly on Trust Pilot. Why would my initial refund request be raised here rather than with Parlez direct? You’re not fooling anyone. Embarrassing…
30 stycznia 2024
Opinia niezależna
Odpowiedź od Parlez Clothing
--UPDATE 31/01/2024 --
Thank you for your response. It is not emotional it is factually correct. We take our customer service seriously as we hope the rest of our reviews demonstrate. We are not trying to "fool" anyone we are just highlighting the timeline of events and based on that provide the best possible service we can.... we do not think that is embarrassing.
--UPDATE 31/01/2024 --
Thank you for supplying your information.
We have looking into your order and can see we have received only one email from you and that is today after you have posted this comment.
With regards to your return the warehouse received the item on the 29/01/2024 @10:34am. Your return was then Quality Controlled and processed and you were issued a full refund on the 31/01/2024 @9:42am... less than 48hrs after having received the goods. You have been sent emails throughout this process highlighting the delivery process, your tracking details and your refund status,
To address your comments in you review:
- "no response to my emails" - we received 1 email from yourself which replied to 17 mins after receiving it.
- "sent me a faulty item" - We have Quality Controlled the item and it has been deemed to be not faulty
- "have not offered to refund for delivery" - You have not requested any such refund but of course we are happy to refund you in full as you feel the item is faulty as a gesture of goodwill
- "Absolute shambles" - We are VERY disappointed that you feel like this as we do not feel that we could have acted any quicker in any aspect of this return.
We are a small independent brand and we strive to deliver the best quality product & customer service. We take it very seriously when a customer says we have not met these standards. Whilst we actively request & genuinely welcome all feedback, when we feel the criticism is not inline with the reality of events we do feel that this needs highlighting.
If you have any further questions or we can be of any further help do not hesitate to contact us.
31/01/2024
Thank you for your review. We are sorry to hear about your experience.
We have checked our customer service portal and we have no outstanding emails at all so we are not sure what has happened with your emails. This review is not linked to a specific order so we can not find your details without you contacting us again.
We are of course keen to get this sorted out for you as quickly as possible so if you would like to try again at orders@parlez.co.uk or alternatively we have requested further information from you via this platform so please reply to that. As soon as we have more details form you so we can find your order we will look to get this resolved for you as a matter of urgency.
Great Brand!
Been a Parlez customer for quite a few years now,Really nice good quality clothes and got free next day delivery, top marks as always!
27 grudnia 2023
Odpowiedź od Parlez Clothing
Thanks for the great review!
Odpowiedź od Parlez Clothing
Thank you for the feedback, much appreciated.
Odpowiedź od Parlez Clothing
Thanks for the review! Great to hear you are loving the garms.
Odpowiedź od Parlez Clothing
Thank you for the feedback, much appreciated.
Good Products, Good Service
Good products. Good service. Arrived on time, handled returns well for 1 of the items.
26 października 2023
Odpowiedź od Parlez Clothing
Thanks for the 5 star review. Much Appreciated
Lovely hoody and quick delivery!
26 września 2023
Odpowiedź od Parlez Clothing
Thanks for the review! Great to hear you are loving the hoody.
Odpowiedź od Parlez Clothing
Great to hear and thanks for the great review
Product quality was great although…
Product quality was great although sadly didn’t fit…. Unfortunately let down by Royal Mail delivery which meant item took far longer to be delivered than it should of!
25 września 2023
Odpowiedź od Parlez Clothing
Thank you for the review and the rating. We are sorry to hear that you had some problems with your delivery. Please feel free to reach out to us in the future if you experience any delays and we will do everything we can to get your order to you as quickly as possible.
So impressed
I don't think there's a company with better customer service out there. I was expecting my package yesterday but it wasn't delivered, I emailed Parlez at around 11pm asking if they could help expecting that the answer would be no, or arrive after my package was delivered. They emailed back at 8am the next day.....9 hour response window....What is this witchcraft? Beyond impressed and will shop with them again.
15 września 2023
Opinia niezależna
Odpowiedź od Parlez Clothing
Great to hear you are happy with the service. We try our best to give everybody the best possible service and love to hear people's feedback. Thanks for the review and the kind words.
Great products and shipping service.
27 sierpnia 2023
Odpowiedź od Parlez Clothing
Great to hear you are happy with your order and the service you received. Thanks for the review.
Great company
Great selection of clothes and spot on styles for each season. Quick delivery of items. My got to brand absolutely love it.
24 sierpnia 2023
Odpowiedź od Parlez Clothing
Loving it! Thank you
Great product and customer service
24 lipca 2023
Odpowiedź od Parlez Clothing
Glad to hear that you are loving your purchase !
Exceeded Expectations
Fast delivery, amazing quality & a great personal touch.
I have seen Parlez pop up on my socials for a long time, but I am always hesitant to order online from a company I don't know. I have to say that the quality of the t-shirts are some of the best I have had, and I will certainly be ordering from them again.
25 lipca 2023
Odpowiedź od Parlez Clothing
Thank you so much for taking the leap and giving us a chance! We're thrilled to hear that you had a positive experience with our fast delivery, quality, and appreciated the personal touch.🚀👕✨
Fantastic customer service
Fantastic customer service. Great enterprise company with amazing lines and high quality product. Encore, encore!!
21 lipca 2023
Opinia niezależna
Odpowiedź od Parlez Clothing
🙌👕🎉
Great T Shirt that looks even better on
Love the look, feel and impact of my new T Shirt
25 czerwca 2023
Odpowiedź od Parlez Clothing
We're hyped to hear that you love your new T-shirt! Thank you for choosing Parlez. Knowing that you're happy with the look, feel, and impact of your purchase 🙌👕✨
Great company
Great company- recently bought a white fleece and absolutely love it. Been a customer for over 5 years and will keep coming back!
28 czerwca 2023
Opinia niezależna
Odpowiedź od Parlez Clothing
Thank you so much for being a loyal customer for over 5 years! We're incredibly grateful for your continued support and thrilled to hear that you love the white fleece you recently purchased.
Quick delivery
Quick delivery, good quality items. Speed of returns/exchange process excellent.
25 maja 2023
Odpowiedź od Parlez Clothing
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our quick delivery, good quality items, and efficient returns/exchange process.
Ensuring a smooth and hassle-free shopping experience for our customers is always a top priority. We're delighted that you found our returns and exchange process to be efficient, as we understand the importance of resolving any issues promptly and to your satisfaction.
If there's anything else you'd like to share or if you have any further questions or requests, please don't hesitate to reach out. We're here to assist you and make your shopping experience as enjoyable as possible.
Good luck if you have an issue with an order
I have been a loyal Parlez customer over the past few years, buying countless items of clothing from them. However I have been completely deterred from ever purchasing from them again. I received my purchase and after wearing it 3-4 times, the inner elastic cord had snapped. I wrote them an email on 19th March explaining how I didn’t believe this should happen and if a replacement could be sent, which I have yet to have a response to. I then contacted the Instagram account where I had a couple of messages back and forth explaining how their customer emails have been going to their junk. After answering a couple of their questions, my last message has been ‘Seen’ and totally ignored. The least I’d have expected was some kind of decent communication about my problem. But it’s like I am purposely being ignored.
19 marca 2023
Opinia niezależna
Odpowiedź od Parlez Clothing
Hi Robert
Thank you for taking the time to leave a review.
Firstly, we would like to offer a sincere apology and take a moment to reassure that this is a genuine communication breakdown and not any attempt to ignore you.
In this instance we would typically contact you by email to discuss how you would like this resolved but it seems that the communication between us is problematic.
Due to these communications problems we would like to let you know that we have refunded you for the order immediately due to the problems you have encountered.
Once again, we would like to apologise whole heartedly for the problem with your order and the following frustrations you have encountered and like to reassure you that this is not how we go about things.
Excellent quality clothing that looks…
Excellent quality clothing that looks great; quick delivery and great support. Parlez is now half my wardrobe.
14 kwietnia 2023
Opinia niezależna
Odpowiedź od Parlez Clothing
Wow! Thank you for your amazing review! We're buzzing to hear that you love Parlez clothing and that it has become a significant part of your wardrobe.
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