As well as loving Paramo jackets for our hiking trips for the last 20 years, we recently had reason to contact the company about one of their products. The customer service was exceptional. Our issu... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Went into the Keswick store to browse waterproofs for an upcoming trip. The staff were excellent. Very knowledgeable and helpful. I buy a lot of things online for convenience but this visit was a rem... Zobacz więcej
I love Paramo clothing they do such high quality outdoor products. I have several items of clothing from them including the Velez waterproof coat and more recently the Bentu fleece. I absolutely love... Zobacz więcej
The service, the products and the follow up communication. On top of sincere help in choosing hiking attire, with personal knowledge of the product and environment, Luke gave advice on hiking incl... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Extend your comfort zone - choose innovative design and renewable technology. Páramo delivers optimal comfort for outdoor people. We combine intelligent and functional garment design with high performance directional fabric systems which actively manage and move liquid water.
Dane kontaktowe
Unit F, Durgates Industrial Estate, TN5 6DF, Wadhurst, Stany Zjednoczone
- 01892786444
- ParamoContactUs@paramo.co.uk
- www.paramo-clothing.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great shop with knowledgeable and…
Great shop with knowledgeable and friendly staff

Odpowiedź od Páramo clothing
Andy was very helpful
Andy was very helpful, knowledgeable and friendly.

Odpowiedź od Páramo clothing
Chrissy
Chrissy, the store manager, is extremely helpful and very friendly.
We both bought a Velez jacket and look forward to trying them out!
Thanks

Odpowiedź od Páramo clothing
Very good customer service and top…
Very good customer service and top class products

Odpowiedź od Páramo clothing
Epic!
Andy, The member of staff I dealt with was fantastic. I went in with a vague idea and understanding of Paramo jackets and after a conversation and explanation of how various jacket models would suit different body types I left with a garment that would suit my needs better than the initial model I was thinking about.
I can only say that it was one of the best, non pressured purchases I’ve made. Looking forward to the wet weather to show it it’s going to have to try harder. Cheers

Odpowiedź od Páramo clothing
Had a jacket which was letting water…
Had a jacket which was letting water through at the shoulders and elbows.
Sent into Paramo for evaluation.
They got back to me promptly saying that it had been overproofed there, and were already washing / reproofing the jacket properly.
I believe they gave it 2/3 cycles to get it back to its best.
Haven’t taken it out in the rain as of yet due to decent weather.
Sean, who I was in contact with, was very clear and replied within a great time frame.
Overall, it was great service and I would confidently purchase from them again.

Odpowiedź od Páramo clothing
Great clothing, staff and service
Purchased a great coat today in Keswick. Service and advice was excellent. Thankyou Ewan for all your expert knowledge you shared with us

Odpowiedź od Páramo clothing
Excellent In-store Service
Excellent in-store customer service at Keswick Paramo branch. Highly knowledgeable staff that ensured I purchased the right type of jacket for my intended activity and that the size was correct. Having bought several Paramo garments I can confirm that it’s fantastic quality kit that does a great job and lasts a long time.

Odpowiedź od Páramo clothing
Andy was helpful and pointed me in the…
Andy was helpful and pointed me in the right direction in the purchase of my coat at the keswick store.

Odpowiedź od Páramo clothing
Excellent service under the warranty
My ALTA III jacket has been brilliant, but after washing and reproofing it suddenly failed when walking for about three hours in steady rain. I contacted Paramo, who quickly replied, suggesting I sent back the jacket under the warranty for inspection. Within a few days, the workshop suggested they thoroughly cleaned the jacket as I had over-proofed it, which caused it to fail. The fabric is now beading well. Throughout, I was kept informed, and given good advice for future care. Very glad to have the warranty, and such good after sales service.

Odpowiedź od Páramo clothing
Delighted!
Great experience in the Keswick shop. We had a big old chat about various items and got great advice on how to choose the right option. I got a lot of advice about the features on the coat I was buying, how to use them, how to keep them clean, how to store, etc. The kind of retail experience that is rare these days. Delighted!

Odpowiedź od Páramo clothing
Amazing service from Ewan at the…
Amazing service from Ewan at the Keswick store despite me being in Cardiff at the time!
Having called Páramo UK as I wanted to use my blue light discount card I was directed to the Keswick Brand Store who could orchestrate this.
Having dialled the number I was Greeted by Ewan. He was friendly, knowledgeable and went out of his way to help me. This was very much appreciated. He managed my expectations with regard to dispatch, invoicing and timescales. In summary, everything said would happen, happened my parcel arrived earlier than expected, invoice emailed and hard copy with my parcel.
The product is without doubt one of the best on the market, quirky and different but always functional and excellent quality every time.
All in all an excellent experience and one very happy customer.
Thank you.

Odpowiedź od Páramo clothing
Ringwood store
Auds at Ringwood was brilliant. She asked a few questions around my outdoor wear use and helped me select the items most suitable. Great store setup and service. Will be back again

Odpowiedź od Páramo clothing
Really great service in Keswick
Really great service in centrally located store in Keswick. Plenty of time to discuss the features of the jacket I was interested in.

Odpowiedź od Páramo clothing
Excellent advice and help in the…
Excellent advice and help in the Keswick store

Odpowiedź od Páramo clothing
Paramo FORT WILLIAM store scotland…
Paramo FORT WILLIAM store scotland 🏴. I visited the store for some needed waterproof gear, well i was made so so welcome & the staff didn't push me in to buying anything, but when i asked if they could help, my god LUKE & NOELIA know their stuff about paramo clothing thats for sure, i watched a video or 2 on YouTube about the velez adventure smock from companys who have tested it. And to my suprise luke & noelia told me so much more about it that wasn't on the videos ie hidden pockets etc the amazing hood etc. These guys are definitely no working just to get paid. I could see they have done so much homework on the paramo clothing it actually astounded me. A very very big credit to paramo. Happy days will be back guaranteed 11/10.
J mcintyre

Odpowiedź od Páramo clothing
Friendly, knowledgeable, welcoming and high quality products
My husband and I made a long list of new kit required to take on our upcoming 'expedition' to walk the coast of mainland Great Britain ... 7300 miles to be precise. We've used Páramo products for many years, so their reputation is already high up there in our good books.
We made the hour and a half journey to the Ringwood Páramo store and from the moment we set foot inside the shop, we felt welcomed and fully supported to take as long as we needed. Each member of staff, Andrew (the Manager), Graham, Audrey and their Customer Experience Manager, Kate, were patient, knowledgeable, friendly and gave us so much of their time. Even after so many years of using their gear, we learnt so much more about the function, aftercare and perfect pairing systems of the clothing.
Can't wait to start our epic two-year adventure now, knowing we'll be roasty-toasty, cosy and dry in our Páramo gear.
All this AND the company has THE best ethical and sustainable values which always ticks an important box for me. Thanks Páramo ... we feel like we've come away from the Ringwood store with not just a rucksack full of high quality kit but a heart full of new friends too!
Can't wait to come back one day!

Odpowiedź od Páramo clothing
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







