Panoramic Ltd Recenzje 

138
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great experience from meeting sales team (Martin) and design our front door / porch with a low threshold for disability access. A few items needed to be added after installation and the team were on i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We had two bespoke windows installed. One couldn’t be fitted because of an error in the order. Panoramic windows installation team admitted the error, apologies sincerely, arranged for another window... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We chose Panoramic to fit our windows as we had had recommendations from family and friends who had used them. We went to the showroom to have a look at the windows, we fell in love with the flush s... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Had new front door fitted over 6 months ago and still issues remain with little or no communication from them to address my complaint. Had 4 engineers visit to 'fix' the problem only to be told they... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Instalator okien z podwójnym szkłem
  2. również w kategorii:
  3. Montaż okien
  4. Sklep z drzwiami

Napisane przez firmę

Panoramic is a specialist window installation company with an unmatched range of products, including steel, aluminium, timber, timber alternative, sliding sash, secondary glazing and uPVC. In addition, we have a range of quality composite, timber, aluminium and steel doors to complement any house. If you are looking for industry-leading products to improve your home: Ultra-Slim Sliding Patio Doors, Luxury Bi-Folding Doors, High-Performance Windows that beat the latest building control standards, look no further! Our consultants have many years of experience within the industry. We proudly boast that several of our team have served Panoramic customers for decades. Our fitting teams are highly trained and adhere to the latest industry standards. They are regularly inspected by external industry experts for competence, skill and compliance. After 45 years trading, you are in safe hands.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

138 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(138)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent Panoramic

Staff were all very friendly and efficient from the moment we walked into the showroom right through to the fitting. We can thoroughly recommend Panoramic Windows - and they are a local company.

4 maja 2016
Opinia niezależna
Oceniono na 5 z 5

a great experience

From start the finish - replacement of all windows, three doors, one French Doors and a conservatory - was a stress free, well-executed operation with products of superb quality. The fitters worked around us flexibly and extremely tidily. We would strongly recommend Panoramic

27 kwietnia 2016
Opinia niezależna
Oceniono na 5 z 5

An little gem of a company that listen to you and then get it right

I was always going to be a hard customer to please because I had been in the window industry myself. I had a very exact specification that most companies could not achieve. Panoramic listened to my requirements and came back with a full set of drawings, a detailed specification, and a fixed price. All without any pressure. The windows and doors were supplied on time and to a high quality . There was a follow up call to make sure everything was O.K
All in All a very satisfactory experience.

21 kwietnia 2016
Opinia niezależna
Oceniono na 1 z 5

3 Front doors

Great Products. After sales service is shocking. Door became misaligned after a month , rust on Stainless steel handles (?) appeared after 3 months and no calls to let me know what is happening. Go elsewhere for the Solidor doors !!

21 kwietnia 2016
Opinia niezależna
Oceniono na 4 z 5

Initial consultation not great, thereafter, excellent

The initial sales consultation didn't offer us the best solution to be honest. We needed sound proofing and the gentlemen, although respectful, didn't offer the solution I had researched myself. I went into the show room, spoke to a second salesman who really knew his stuff and from there in in it was excellent.
Fantastic fitters who were on time, efficient and cleaned up afterwards.

21 kwietnia 2016
Opinia niezależna
Oceniono na 5 z 5

Several windows/doors over several years

I used Panoramic for the first time a couple of years ago to replace three lounge windows and a large patio french window. Before placing the order I had a couple of other quotes; Panoramic were competitive and staff were friendly and competent.
That initial installation went smoothly so I have come back to Panoramic for (I think) three more windows on separate occasions since then, and been happy with them all.

13 kwietnia 2016
Opinia niezależna
Oceniono na 5 z 5

First Class Job.

Amazed at the negative reviews on this website as we have had all our windows at the front of our house replaced and since then, french doors at the back of our property and we cannot fault the company.

10 listopada 2015
Opinia niezależna
Oceniono na 2 z 5

Good product, but very poor customer service.

I was not happy with the customer service. Things started well at the point of sale, but once I put my deposit down it received very little information from Panoramic. I was never really told when the installation would happen and whenever I phoned, no one seemed to know much about my job. It took months to finally finish things.
A good product and I am happy with the final result, but there are lots of other competitive similar products on the market. I would not recommend Panoramic.

8 listopada 2015
Opinia niezależna
Oceniono na 3 z 5

Indifferent sales team, but great fitters

We were spending through an extension and we're looking for 4 panel sliding patio doors.

When we first spoke to the sales rep, i explained that we needed the doors within 4 weeks.
The rep said that although target for completion was 8 weeks for all orders, if we went with a stock colour (I.e. White) then we could have it within four weeks.

We explains that we had received a number of quotes from a lot of other companies who were cheaper for identical spec Windows, but could only offer 4-6 weeks lead time.

The rep assured is it would be OK.

We arranged for him to collect a cheque and again he confirmed four weeks... And that a surveyor would visit within the next week...

Surveyor came nearly a week and a half later...

Then after that the office team said it would be four weeks from when the surveyor had visited....

I complained and repeated the fact that we had ONLY gone with Panoramic because the rep guaranteed four weeks...

Much grumbling by office staff resulted in "well, we'll do our best..."

Ultimately, far from impressed with anyone involved in the sales team. The Windows themselves have enormous profiles, the furniture feels flimsy and we had to settle for white. For comparison - Panoramic were about 20-25% dearer than open market comparison.

The only redeeming factor was that the two men that came to fit the doors were utterly polite and left the site spotless.

Considering how much we spent, my wife and I feel extremely let down...

There was no after sales contact to check out satisfaction (apart from this survey), frankly I don't think Panoramic could really careless...

I would look elsewhere...

6 października 2015
Opinia niezależna
Logo Panoramic Ltd

Odpowiedź od Panoramic Ltd

Dear Mr Foster
I am very sorry to hear that your experience with Panoramic was not up to standard. It is always our intention to give an excellent service and to make sure our customers are given correct information at all stages of the process. I will discuss the circumstances with our team and contact you again within 24 hours.

Oceniono na 2 z 5

Would never Recommend them to my friends!

Sadly Panoramic were not what we expected, thought we would have no problems with an established local company...we had the whole house done except for the front door...they were here two days and after the first day i came home to find windows that did not shut properly. To cut a long story short they fitted a back door which was truly awful and you could get two pieces of folded up paper through the gap as the door did not close tightly enough and the door was dis-coloured...a sort of an off white...in the end i insisted on a new door being fitted, panoramic duly did this but we still had a problem with it...then the bathroom window for some reason would not close, after a phone call they did fix this after waiting almost a week for someone to come out. Of the two fitters that did the work, one was okay and the other was a complete cowboy...he was the one who fitted the back door and i had to make it clear to panoramic that i did not want him back to fit the replacement. All in all i would NOT recommend Panoramic to anyone....Just goes to show that even if you make the safe choice of an established company it is no guarantee that you are going to get a quality installation.

2 października 2015
Opinia niezależna
Oceniono na 4 z 5

Storm 2 Windows

The Storm 2 windows are high quality and an excellent alternative to wood giving a wood grain appearance and straight joints. Panoramic were very helpful and achieved an early delivery to meet our building schedule. We bought them as direct delivery for installation by our builder but this has of course invalidated the window guarantee - this may well be the case with most suppliers. The excessive delivery charge for the windows was kindly reduced and they were delivered promptly. I would recommend Panoramic for quality and helpfulness.

1 października 2015
Opinia niezależna
Oceniono na 2 z 5

Windows & Doors

Following the appointment of Panoramic to complete the installation of our front door, back door and windows, in May 2015, we were both very disappointed with regards to the poor and sub standard workmanship as we found several errors with the fittings and the damage to internal decorations to the hallway living room paper. The external render finish was totally unsatisfactory; work was charged by the company and not completed.
Communication with the company at time was totally one sided and took several weeks for them to follow up my complaint.
Eventually the repairs were completed some 2 weeks after Panoramic advised me of the start date. Even now the finish is not totally satisfactory.
We wrote to Panoramic who not only admitted to over charging us for work not carried out, but would not agree to providing any discount for inconvenience they had caused, which we both feel angry and frustrated with. We have both received a great deal of distress and upset regarding this experience.

1 października 2015
Opinia niezależna
Oceniono na 3 z 5

Post Installation Defects

The actual installation of 2 windows and a door in our kitchen went well being both neat and quick. However, we have had to have 4 visits from the fitter to correct dropped hinges etc on all 2 windows and the door. The fitter was very helpful and said that hopefully these defects will not reoccur as it was a problem of the construction (not done by Panoramic) that caused the problems.

1 października 2015
Opinia niezależna

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