Oxford Aunts Care Ltd Recenzje 

49
•
Wynik TrustScore: 4.5 na 5

4,7

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Oceniono na 5 z 5

Oxford Aunts team were fantastic from start to finish There was a very professional and caring tone to all interactions And the end of life care provided was exceptionally good and kind. The whole... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We contacted Oxford Aunts as they had been recommended. We started off with a live in carer for our 98 year old mum who had been unwell. A super carer, so kind, kept mum's house really clean and tidy... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I am a short term client of Oxford Aunts due to an injury. I have been tremendously impressed with the efficiency of the whole organisation involving my care. The admin, the assessment process an... Zobacz więcej

Oceniono na 5 z 5

Every live-in carer that OA has provided to look after our Dad, who has alzheimers, have been amazing - warm, caring and hugely dedicated to what they do as a live-in carer. We are hugely grateful to... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Domowa opieka medyczna

Napisane przez firmę

We are proud to have been providing high-quality care services in Oxfordshire and beyond for over 50 years, supporting families through what can sometimes be a very difficult and worrying time. Our home care service is focused on keeping people healthy and happily in their own home, whilst enhancing their quality of life. You will benefit from an experienced and dedicated carer matched to meet your needs, most of whom have worked for us for many years. We provide everything from companionship care, to support with mobility and frailty through to specialist care of complex conditions.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

49 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(49)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8

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Oceniono na 4 z 5

Excellent support

Excellent support, totally professional, caring and compassionate when the client had got home from a 2 month hospital stay and was very vulnerable and weak. Good support from the office staff also.

5 grudnia 2024
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Odpowiedź od Oxford Aunts Care Ltd

Dear Janis,

Thank you for taking the time to share your review. We’re delighted to hear that you had a positive experience with Oxford Aunts and that our team provided excellent support.

Best regards,
Amy Jones - Care Manager

Oceniono na 5 z 5

Excellent carers

Kind, caring staff. My mother was reluctant to have a carer. Oxford Aunts provide a very capable and lovely carer and briefed her well. The experience has been excellent.

6 listopada 2024
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Odpowiedź od Oxford Aunts Care Ltd

Dear Victoria,

Thank you for taking the time to leave a five-star review. We are pleased that you have had an excellent experience with Oxford Aunts and that the carer has been matched well to your mother.

Your kind words and feedback are appreciated.

All the best,
Karsh Davey - Care Manager

Oceniono na 5 z 5

They were so helpful and professional

They were so helpful and professional. They provided wonderful carers, kind, compassionate and practical. Couldn’t have had better.

16 września 2024
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Odpowiedź od Oxford Aunts Care Ltd

Dear Susan,

Thank you for taking the time to leave a review and for your kind words. We are pleased to hear that you had a positive experience with Oxford Aunts, and that our carers were kind and compassionate. I will be sure to share your feedback with the team.

Best wishes,
Amy Jones - Care Manager

Oceniono na 5 z 5

Oxford Aunts Live-In care Expreience

The live-in care that Oxford Aunts has provided for my friend for over 4 years has been exceptional. Not only have his carers catered for his domestic and medical needs very well but have provided a good deal of companionship for him

3 września 2024
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Odpowiedź od Oxford Aunts Care Ltd

Dear David,

Thank you for taking the time to leave a review. We are pleased that you are happy with the service we have provided to your friend over the last 4 years. Your kind words are appreciated.

All the best,
Amy Jones - Care Manager

Oceniono na 5 z 5

I had a very good experience with the…

I had a very good experience with the training, can't wait to start working for the company

21 maja 2024
Opinia niezależna
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Odpowiedź od Oxford Aunts Care Ltd

Dear Ngunondjamo,

We are pleased you are having a positive experience with Oxford Aunts and appreciate your kind words and feedback.

All the best,
Oxford Aunts

Oceniono na 5 z 5

The carers were all exceptional

The carers were all exceptional. In addition we had complete faith that OA would come up with suitable replacements to cover holidays or carers who left

2 stycznia 2024
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Odpowiedź od Oxford Aunts Care Ltd

Thank you for taking the time to leave a five-star review, it is appreciated. We are ever pleased to see that you are happy with the service received and found the carers exceptional. I will be sure to share your positive feedback with the team.

All the best,
Oxford Aunts

Oceniono na 5 z 5

What a comfort

What a comfort!
Professional, caring, reliable and competent…

Allowed us a proper over due break knowing all was well at home.

29 września 2023
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Odpowiedź od Oxford Aunts Care Ltd

Dear Debra,

Thank you for taking the time to leave a five-star review and for your kind words. We are pleased that you are happy with the respite care services that our team provided, allowing you to have a relaxing break. I will be sure to share your feedback with our team of carers.

All the best,
Karsh Davey - Care Manager

Oceniono na 5 z 5

An excellent, caring service

Oxford Aunts provided an excellent service from the beginning. Their initial assessment of my father’s needs was thorough and sensitivity carried out. We could not have asked more from the carer who came, initially for respite but she will be returning shortly on a permanent basis. She is kind, professional and flexible and my father likes her very much. Communication with her and the whole team is very good.
Care is always an expensive business and Oxford Aunts is no exception but they give excellent service in every way and I would highly recommend them.

14 sierpnia 2023
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Odpowiedź od Oxford Aunts Care Ltd

Dear Barbara,

Thank you for your lovely review and kind words about Oxford Aunts and the team. We are delighted to hear that you and your father are happy with the service you have received and will be continuing care with us. I will be sure to pass on your positive feedback to the carer.

All the best,

Amy Jones - Care Manager

Oceniono na 5 z 5

I first used Oxford Aunts over 20 years…

I first used Oxford Aunts over 20 years ago. I was so pleased with their standards and the quality of their carers, that, when recently I needed a care service once again, I didn’t consider contacting anyone else. Once again, we received the best of care by a trained and experienced carer. Once again, the professional attention to detail in the preparation of care plans by Oxford Aunts was totally immaculate and impressive. And once again, their reliability in every area was total. You will always be grateful that you chose to use them. We are.

3 listopada 2022
Opinia niezależna
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Odpowiedź od Oxford Aunts Care Ltd

Thank you for your kind words and for taking the time leave us a review. It's so wonderful to hear we've been able to provide you with a consistent service throughout the years.
Kind regards,
Oxford Aunts Care

Oceniono na 5 z 5

Trust-worthy, kind and competent support

Excellent, committed, kind carers [Karen & Dot]. Outstanding support from Amanda Shields. Karsh also helpfully responsive to messages and requests. Overall, so far very good and much appreciated. Thanks!

17 listopada 2022
Opinia niezależna
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Odpowiedź od Oxford Aunts Care Ltd

Thanks so much for your review Chris, it's great to hear you are happy with the support our carers are providing but also with the wider team!
Kind regards,
Oxford Aunts Care

Oceniono na 5 z 5

We have always been very pleased with…

We have always been very pleased with the carers provided by Oxford Aunts and in particular the one who has been here to look after my husband over the past year. It has been possible for me to go away for a few days knowing that my husband is being very well cared for. If I have stayed at home while the carer has been here I have allowed her to take full responsibility for the care and making of meals. A real break for me as a full-time unpaid carer. I would thoroughly recommend Oxford Aunts to anyone needing professional and caring support.

10 sierpnia 2022
Opinia niezależna
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Odpowiedź od Oxford Aunts Care Ltd

Thank you so much for the 5-star review, Anne. It's so nice to hear that our carers enable you to get some time away. We take such pride in the positive impact our carers make to our clients and their families.
Kind regards,
Oxford Aunts Care

Oceniono na 5 z 5

Long-established, trusted service

Oxford Aunts provides a thorough and compassionate approach to live-in care. My mother's particular needs were carefully assessed to determine carers suited to her situation. Every carer was experienced and capable, and the team at OA helpful and proactive. I am happy to recommend Oxford Aunts to anyone in need of reliable live-in care provision.

15 lipca 2022
Opinia niezależna
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Odpowiedź od Oxford Aunts Care Ltd

Thank you for your kind words Sarah, they are really appreciated by the whole team.
Kind regards,
Oxford Aunts Care

Oceniono na 5 z 5

Thank you Oxford Aunts!

Oxford Aunts were superb in their calm, clear and patient communication with me when I was needing to get my father back home quickly from respite care. They always called me back, answered my concerns quickly, (often out of hours) and gave me realistic expectations of time scales.
The Carer now looking after my father is fantastic! He is extremely experienced, compassionate, courteous and adaptable, and works with all the family to ensure Dad is happy and well.

22 czerwca 2022
Opinia niezależna
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Odpowiedź od Oxford Aunts Care Ltd

Thank you Julie for your kind words, we greatly appreciate the feedback and are so pleased to hear the positive impact our carer is having on your father's and family's lives.
Kind regards,
Oxford Aunts Care

Oceniono na 5 z 5

Oxford Aunts are an excellent care provider. Highly recommend

Oxford Aunts are an excellent care provider. My aunt required live-in care and from my first contact everything was and continues to be handled professionally. My aunt’s live-in carer, Olga, is a gem. She is one of the most caring individuals who goes above and beyond to help my aunt feel settled and cared for. To have peace of mind that your loved one is being cared for whilst you are not there is invaluable. If Olga is an example of the carers employed by Oxford Aunts then you need not look any further. I cannot recommend them highly enough.

21 czerwca 2022
Opinia niezależna
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Odpowiedź od Oxford Aunts Care Ltd

Thank you so much for your review Caroline, we are incredibly grateful for the feedback and are so happy to hear you have the peace of mind that your aunt is being cared for by our carer Olga.
Kind regards,
Oxford Aunts Care

Oceniono na 5 z 5

choosing live in care

We needed help and advice on choosing a live in carer for our 95 year old mother and respect her wishes to remain in her own home. Oxford Aunts were extremely helpful and reassuring. As a result my mother now has a really lovely carer from Oxford Aunts who is full of life and warmth. Her caring skills are brilliant and our mother is in the best possible hands. Thank you.

29 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Huge difference to my mother's quality of life

My 96 year-old mother has had a live-in Oxford Aunts carer for 2 months now, and while she has had to get used to the idea of having someone around all the time, the difference it's made to her quality of life is huge. The carer took on board the things that matter to my mother and makes sure she deals with them, while taking charge of medical appointments, hearing aid difficulties and generally looking after my mother with tact and consideration.

I visit my mother 2-3 times a week but am away sometimes for a couple of weeks at a time, and knowing she is safe and cared for is an enormous relief. Up till now she had different carers popping in 3 times a day but in between there was plenty of times for things to happen eg falls, and it became clear that either my mother would need to go into a home (which she resists strongly) or have someone there all the time to ensure her safety and well being. The fact that the carer can drive is a bonus - she's been able to take my mother out for visits to places she loves, like the local garden centre, which hasn't happened for years!

16 marca 2022
Opinia niezależna
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Odpowiedź od Oxford Aunts Care Ltd

Thank you so much for your review, we are enormously grateful for the feedback and are so pleased to know that our carer has had such a positive impact on your mothers life and of course to set your mind at rest regarding her safety and well being. Now the weather is getting better, we look forward to hearing about more visits to your mothers favourite places.
Shila
Head of Care Communities

Oceniono na 4 z 5

Recommended, but with an understanding that you need to keep a close eye.

I thought that having a live in carer would make life much easier for me and for my parent, but I have found that you still need to be in touch with the carer just about every day to check that things are done, but also to reassure and advise them.
My parent has a live in carer from Oxford Aunts for around 11 months now. On the whole the carers have been good, and we have been happy. However there have been times when carers have been 'changed out' with no reason given or a 2 week carer holiday has become a 4 week holiday. The level of support from the central team and your allocated care manager is really very varied and we have been very disappointed and felt very let down or messed around at times. Unfortunately this also affected my parent's care. On this occasion another highly skilled member of staff stepped in and sorted out the poor management. It was only then that I realised how let down we had been before and what good service looked like. However we never received and written acknowledgement of the poor performance or any kind of apology which I think we deserved.
The level of skill and experience of the carers is very varied and the profiles you receive to choose them are fairly generic. I think this could be made clearer. Certainly the level of cooking and food preparation skills has been poor, with nearly all of the carers that we have had preferring to heat up ready made food. This has been disappointing. Some nutritional and cooking training might help.
At the end of the day it's a business and certainly better than the previous company that we had used, but without weekly visits and daily telephone calls and prompts, things would definitely be missed.

12 marca 2022
Opinia niezależna
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Odpowiedź od Oxford Aunts Care Ltd

Dear JH,
Thank you for taking the time to provide feedback which gives us the opportunity to learn and improve the service we provide. As you will appreciate given your experience, live-in care is a very bespoke arrangement and the level of family involvement will differ depending on personal preferences. It works really well when there is input from a variety of people who care about our clients as this helps to ensure best interests are always met.
We work with some very special carers who commit to long periods of time to support vulnerable people, however, there are times when they have personal commitments or plans that need to change. During a pandemic, this has been more of a challenge for various reasons. With unexpected periods of change, communication should be clear and timely and we are very sorry if this was not what you encountered.
It is positive that we were able to resolve your issues with management intervention although I'm sorry you did not get a written apology.
The skills and experience of our carers is varied and our role as a managed service is to match carers and clients. We try to ensure that the profiles bring the carers 'to life' and give a real sense of who they are as individuals as well as showcasing their skills and experience. However, there is always room for improvement and we are currently reviewing the profiles to ensure they are not generic. As I am sure you would understand, we are restricted by data confidentiality although our Care Managers are always happy to discuss a carer in more detail to support the selection process.
It is disappointing to hear that the carers' cooking skills have been poor as many of our carers are praised for their culinary skills. If we are made aware of these issues at the time, we would be happy to support carers to improve their cooking skills and meet expectations. As you can appreciate, the role of the live-in carer is very varied from personal care, housekeeping, cooking, managing medication, supporting mobility, social activities and managing complex health conditions like dementia, Parkinson's and end of life. Our carers will have more skills in some areas and less in others although we will always do our best to help them improve in areas where it is needed.
It is good to know that our service is better than others you have used and we will strive to improve it further. Thank you again for all your comments.
Charlotte Thompson
Registered Manager

Oceniono na 5 z 5

Oxford Aunts Live--in Care review

Oxford Aunts has provided a live-in carer for my mother on several occasions over the last 2 years when I have gone away on holiday, for periods of up to 2 weeks at a time. We have had a different carer each time and they have all been exceptional. Perhaps most importantly, my mother, who is 95 with very limited mobility and dementia, has quickly taken a liking to each of the Aunts in turn and they have got on very well together, with humour and companionship. The Aunts were extremely professional, patient and kind and were happy to keep in touch with me while I was away by WhatsApp, which I found very reassuring. I found them all to be trustworthy, conscientious and reliable and wouldn't hesitate to recommend Oxford Aunts to others.

17 stycznia 2022
Opinia niezależna
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Odpowiedź od Oxford Aunts Care Ltd

Thank you so much Deborah for your review, we're very grateful. It is great to know what a positive experience you and your mother have had with our fabulous carers. As you know it is not an easy role, however is it is possible, with the right people, to do the job really well, and our carers really care, which makes it that much easier.
We hope to be able to help again in the future.
Shila
Head of Care Communities

Oceniono na 5 z 5

OA have provided a series of excellent…

OA have provided a series of excellent carers for my elderly mother.

15 października 2021
Opinia niezależna
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Odpowiedź od Oxford Aunts Care Ltd

Thank you so much AxC for the review, we'e so pleased you found our service excellent.
Shila
Head of Care Communities

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