So glad to see these reviews, particularly having spent 45 mins the other day with an inquiry to Home Away's online Help Chat (a clear misnomer) Time wasted partially due to the operator clearly too... Zobacz więcej
Owners Direct
Dziękujemy za odwiedzenie portalu Trustpilot. Niestety, publikowanie recenzji na tej stronie nie jest już możliwe, ponieważ strona internetowa firmy została zamknięta. Zapraszamy do skontaktowania się z nami, jeśli masz jakiekolwiek pytania.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Farewell Owners Direct/HomeAway...........I am off to Simply Owners - fantastic site, one off payment - no 5-12% commission on top of advertising cost,no debit/credit card fees for owner ,no service... Zobacz więcej
VERY disappointed as a renter. Tried to book 3 different properties all showing available at time of inquiry. Each time we were told that the owner did not update there calendar in a timely manner and... Zobacz więcej
Reakcja na opinię
I have been advertising my villa with Owners Direct since 2005 and love the improvements that they have made to the system. I don't have to deal with endless enquiries as guests can book instantly. Th... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Owners Direct advertises over 31,000 holiday villa and apartment rentals worldwide - book direct with the owner. Villas, apartments, chalets, cottages, guesthouses and bed and breakfasts in Spain, Balearics, Portugal, France, Italy, Florida, Canary Islands, Cyprus, Turkey and many other popular destinations.
Dane kontaktowe
Zjednoczone Królestwo
- https://help.ownersdirect.co.uk/contact
- www.ownersdirect.co.uk
Inni użytkownicy przeglądali również
Clear and reliable
Always found the information and booking process clear and very straightforward. Have used the site many times over the years for places at home and abroad, and never been disappointed.
13 marca 2018
Opinia niezależna
Great communication
Great communication; quick responses and direct answers given to the questions asked. Really helpful agent and owner. No qualms about recommending at all.
13 marca 2018
Opinia niezależna
We have used Owners Direct now for a…
We have used Owners Direct now for a number of years, delighted with the quality of service and properties on offer. No hesitation in giving 5 stars.
13 marca 2018
Opinia niezależna
Holiday Booking
Very easy to access site and view properties. Booking was easy and quick response received. Would recommend the company.
13 marca 2018
Opinia niezależna
Not Worth Trying To Book On This Site
Booked a lodge to then have the owner decline my booking even though the calendar showed availability. First I was told to book thro' another site as the fees were so high on this site. When I tried to book on the site suggested I was refused again. Awful service - this booking site should monitor their advertisers.
*Edit - there was availability but the owner obviously didn't want a 3 day booking or to pay the high fees charged by this site.
13 marca 2018
Opinia niezależna
Odpowiedź od Owners Direct
Dear Fifitrix,
We are sorry to hear that your experience was a negative one. Although we do encourage owners to regularly update their calendar it is the property owner’s responsibility to keep the calendar up to date. As we are an advertising site, only the property owner can amend the calendar and we are not able to update it on their behalf. We do not recommend booking outside of the system as your payments will not be fully protected, nor will you be covered by our Book with Confidence Guarantee.
Easy to use web site and booking was…
Easy to use web site and booking was also very easy.
13 marca 2018
Opinia niezależna
Easy to book and reasonably priced
13 marca 2018
Opinia niezależna
Miller x 4
I've used this website for years and so far I have never had a problem. This year we're returning to a villa we've stayed at before and hopefully will stay again next year!
All very satisfactory
13 marca 2018
Opinia niezależna
Owners Direct gets my vote.
I found Owners Direct an easy website with lots of choices for accommodation.
It explained the accommodation well and it was really easy to book once we had chosen.
Lots of photos helped us make our choice.
13 marca 2018
Opinia niezależna
The process was easy
The process was easy. Had a very quick response from the owners. Can’t wait for the holday
13 marca 2018
Opinia niezależna
Excellent service - will use again
Great website and selection of properties. The booking process was easy and I was kept informed throughout via email and the excellent iPhone app. I'll definitely be using Owner's Direct again
13 marca 2018
Opinia niezależna
Really easy to use and good…
Really easy to use and good accommodation. I would recommend it.
13 marca 2018
Opinia niezależna
The shares on the US stock market for…
The shares on the US stock market for Expedia (parent company for Owners Direct) have plummeted in the last 2 quarters which is a reflection of the extremely poor business model employed by Owners Direct. This was endorsed by many hundreds of complaints posted below by property owners, managers and travellers who are distraught with Owners Direct.
In the last few weeks there has been an avalanche of '5' star reviews posted on Trustpilot which are in stark contrast to the many hundreds of '1' star reviews and complaints about Owners Direct posted in the preceding two years. This pattern seems abnormal and warrants an investigation. I amongst others, registered a concern with the Trustpilot Compliance office but to date, to no avail.
I hope Trustpilot will investigate this abnormal pattern as it is surely in their own interest to do so. Many will agree that Trustpilot will be rendered 'useless' and 'pointless' if their users have concerns about some of the reviews being posted.
At their own considerable expense, Expedia ventured into the European villa market and to date, have clearly failed. Would you feel comfortable allowing this company to hold on to your holiday accommodation fund for any sustained period of time?????
13 marca 2018
Opinia niezależna
Superb service
The range of properties is excellent and the booking process straightforward. Prices are clear with no hidden extras. Communication through the site with the owner excellent. Clear information for arrival and departure and directions. Excellent booking experience
13 marca 2018
Opinia niezależna
Booked my holiday and was told that I…
Booked my holiday and was told that I would receive a message back from the owners within 24 hours, and every thing was just as they said it would be
12 marca 2018
Opinia niezależna
The reservation calender is out of date.
12 marca 2018
Opinia niezależna
Odpowiedź od Owners Direct
Dear Hannu,
Thank you for your comment. We do recommend that property owners regularly update their calendar and we also display on their property page when it was updated the last time. However, since we are an advertising platform it is the property owner’s responsibility to keep their calendar up to date and we are unable to amend the calendar on their behalf.
I have always used Owners Direct to…
I have always used Owners Direct to find holiday accommodation and have never been disappointed with my choices. Owners Direct obviously do their researches very well. I have used Owners Direct for many years probably in excess of 15 years, keep up the good work. Website is very easy to navigate with clear information.
12 marca 2018
Opinia niezależna
The description was accurate
The description was accurate, the booking process simple would happily use again.
12 marca 2018
Opinia niezależna
Easy booking
Easy booking. Smooth process and efficient. Ending up with a great holiday
12 marca 2018
Opinia niezależna
Doświadczenie Trustpilot
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