Speedy delivery of item ordered. Came well packaged. There was a fault with the item I ordered which had nothing to do with being the companies fault. The customer service from first contact was first... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great help received when my card wouldn’t work when ordering and then very good service after I received my big order and needed to return one of the items. Not the first time I have bought from... Zobacz więcej
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I came across this company by chance so wasn’t sure whether or not this would be a good experience - but I couldn’t be more pleased with their service. I will definitely be using them again & will re... Zobacz więcej
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What an amazing company, before finding Outdoormania we used 6 different companies all claiming to have stock, They took our money and then failed to deliver any goods!! took us a long time to... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Under new ownership, at the new Outdoormania we are aiming to provide high quality products at competitive prices, wrapped in a caring and connecting customer experience. Outdoor clothing, ski-wear, glamping and camping.
Dane kontaktowe
Dunford Road, HD9 2AR, Holmfirth, Zjednoczone Królestwo
- 01484817456
- jc@winwood.co.uk
- www.outdoormania.co.uk
4,7
Doskonała
366 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service
Excellent service - got notified at every stage and the delivery was very quick.
12 maja 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Beverley, sincere thanks for the review, we are pleased that everything worked, have a great weekend. OM
No confirmation email
No confirmation email
No suggested delivery date.
Product well packaged
11 maja 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Christine, Thank you for the review, our systems show that you placed the order on the 3rd, it was dispatched the same day on free standard delivery (usually 48hrs exc weekends), a confirmation email was definitely sent, please could you check your junk mail, they sometimes get captured in there. We will amend our site to better explain the delivery times. Thank you for the feedback, our aim is to provide the highest levels of service and to create a great customer experience, so we are always willing to learn. Kind Regards OM
Great outdoor shop
Great outdoor shop, good range, excellent value. The staff are friendly and my toddler and terrier were made welcome. Parking is good if tricky to get out of. Really good real sales well worth looking out for
7 maja 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Steve, we are really pleased that you all felt welcome, sincere thanks for the review. OM
The product was just what I wanted and…
The product was just what I wanted and seems perfect although I have not put it up yet. Good value and delivery was straight away
7 maja 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Annie, thank you for taking the time to write a review, we really appreciate it. OM
This is an amazing awrning
This is an amazing awrning, well designed and very easy to put up. We have a high top vw t4 and were put off at first as this is designed for high campers and our awning rail was in the normal position.
I am glad I called outdoor mania and they said that people with high tops like us throw the guy ropes over the top of the camper. We did just that and had an amazingly tight fit.
I can highly recommend this awning!
7 maja 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi David, sincere thanks for the review, we are pleased that we could be of assistance to you. Have a great summer OM
Good service and support on pre-ordered awning
I pre-ordered an awning that was only likely to become available very shortly before our trip so on the advice of Outdoor Mania. They were helpful with regard to the product and advise on getting delivery in time. I contacted them nearer the deliver due date to check as suggested. Over a period of a couple of weeks we were in contact ...always the same lady who remembered me and who chased to order to get it as a priority and organised direct delivery (really important as their supplier only had limited availability of early stock) They could not have have been more helpful and committed to follow up for me and I would not have got the item in time without them
Thank you for efficient friendly service
5 maja 2018
Opinia niezależna
Odpowiedź od Outdoormania
HI Dianne, sincere thanks for your review, we do try hard to ensure we can deliver the best possible service to our customers, we don't always achieve this but we are confident that we have always done the best we can or learnt from any mistakes. Kind regards OM
Item wasn't even in stock!
Item wasn't even in stock!
After ordering I was advised a lead time of a few weeks, which was not acceptable to me so I asked for the order to be cancelled. Shame it allowed me to order in the first place without some kind of notification that this was an 'on-order' item. Bit of a waste of time for all concerned really!
***Update 01/05/2018*** - since Outdoormania have apportioned blame to the consumer (me), I would like to also add that I was contacted by the Customer Service Team to check that I was aware this item was on a pre-order, something I'm sure they would not have felt the need to do if this had been obvious at the time of ordering. Nor was any mention of the delay made in order confirmation.
I am not in the habit of wasting everyone's time, especially not my own, by ordering things that aren't available but I do take exception when I am blamed for such a mistake.
I will probably give Outdoormania a miss when I am looking for further camping equipment.
***Further update 2/5/2018*** - the order confirmation did NOT include information about the 'pre-order' status of this item. I am happy to email this if it is required. I appreciate mistakes happen, but can assure you that the error was not mine.
1 maja 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Alison, thank you for the review and feedback. we are very disappointed that you feel this way. The product you ordered is very clearly marked in red "available for preorder and delivery in early June" this is displayed in 2 very prominent places. On placing your order we immediately sent a notification informing you of acceptance of your order and again confirming the 'Pre Order' status. Customer reviews are very important to us and all on line businesses, we take all reviews very seriously and where we can we will make improvements, in this case I am at a loss to what more we could have done. giving customers the opportunity to pre-order popular items is a service that is enjoyed by many customers and one that we will continue to provide. Kind Regards OM
Alison, we are not blaming you for anything. All We can do is apologise again for disappointing you. OM
Super fast delivery
30 kwietnia 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Dave, Thank you for taking the time to write a review. We aim to please. OM
Odpowiedź od Outdoormania
Hi Mrs Smith, Thank you for the review, we are always happy if our customers are. OM
Very good well done
23 kwietnia 2018
Opinia niezależna
Odpowiedź od Outdoormania
Thank you Mr Cowell, its always good to get a 'well done', thank you for taking the time to write the review. Kind Regards OM
When I made my purchase I was told it…
When I made my purchase I was told it would be a week. Then I was told it would be even longer
Ordered from Amazon.
23.04.2018 In regard to my feedback I was told delivery was one week. Then it was changed to the middle of May. If there is any doubt I have all the emails. Thank you
20 kwietnia 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Alan, it does state on our site 'The Sunncamp Swift 260 Deluxe is dispatched directly from the manufacturer and is available for preorder and delivery late May' we were trying to get you one earlier than stated, we cannot deliver an item that is not available from the manufacturer. If you have purchased one from Amazon it must be last years version. We are truly sorry that we disappointed you however, I am not sure what else we could have done. Kind Regards OM
Hi Alan, thank you for the extra information, I understand that we were made aware that the manufacturer had received new stock then to be told they hadn't. we sincerely apologise for letting you down. Kind Regards OM
All good thanks
Bought ski jacket for next year it is perfect both price wise and quality thanks great service
Julian
Orpington
18 kwietnia 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi, Thank you for the review. OM
Good customer service
Good customer service, helpfull, friendly and polite.
17 kwietnia 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi John, Sincere thanks for taking the time to write a review. OM
Very good service
Very good service, staff extremely helpful, pulled all stops out to get the awning and connection kit to me in time for my outing. Thank you Sara.
17 kwietnia 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Sylvia, thank you for the review, we were more than happy to help. OM
Bargain, good service
Massive reduction in price, few days delivery, item arrived as ordered, all good
16 kwietnia 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi David, thank you for the review, they really help. we are pleased that you are happy with your purchase and the service. OM
Really pleased next day delivery just…
Really pleased next day delivery just waiting for ground sheet
16 kwietnia 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Elaine, thank you for the review, we really appreciate it, hopefully you will now have the groundsheet. OM
Very efficient
Very efficient, polite and prompt service. Will be unable to assess quality of good's as I will not be able to use the goods for a few weeks but very confident.
Many thanks
13 kwietnia 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Brian, Sincere thanks for the review, we are confident that you will be happy with the quality of your product. Kind Regards OM
Good price and efficient delivery
10 kwietnia 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Valerie, Thank you for taking the time to write a review, they really help. Kind Regards OM
Fabulous service
Fabulous service, and help, would gladly recomend to anyone, thanks so much
9 kwietnia 2018
Opinia niezależna
Odpowiedź od Outdoormania
Hi Alan, Sincere thanks for the review, it means a lot. Kind Regards OM
Odpowiedź od Outdoormania
Hi, Thank you for taking the time to complete a review, we really appreciate it.OM
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