Outdoor Revolution Recenzje 

I have one of their air tents and I had a problem with the connection on the pump I contacted them and dealt with Chris he sent me a replacement with out charge and I have since purchased the rechargeable pump which is brilliant has I have an injured shoulder what brilliant company to deal with definitely recommend their products and services.

I bought one of these guys awning’s about fifteen years ago years ago. It was great but I hadn’t used it for a while and had lost the instructions.
I wrote to them and almost by return they replied.
Utterly amazing customer service. These guys really look after you.
Simon

The cathrine bott is useless ,can’t actually speak to anyone, unless I offer my email address. Don’t see you need my email to talk to me. I want a tuber that 5 nearest distributors don’t stock. Meanwhile my awning is collapsing

I contacted Customer services due to a faulty pressure gauge for the hand pump supplied with my new awning and even though we are using our awning a hundred and fifty miles away from our home Chris had the part sent to our caravan site immediately. Excellent service.

Amazing products but equally amazing aftercare form the customer service team

Problem with part supplied with a drive away awning. Replacement promised within 24 hours.
Very fast, pleasant and knowledgeable people in customer services.
Why can’t all customer services be like this!

Issue with Cayman Curl air...less than 1yr old. Stitching failed on air boom. Contacted company about bladder and the stitching and how we can resurrect and get tent back up and going. Chris from 'customer services' so unhelpful, offered no meaningful solutions or advise. Constantly deflects questions, and especially trying to apportion blame to us and especially cites specific pegging requirements. If it's that specific where's the dvds, online videos, qr codes or pictorial quick guides with or for it. We had none when we purchased it brand new

Had an issue with the air tube on an older Outdoor Revolution Movelite 2Xl drive away awning.
Spoke to a lady initially who put me on to the spares department. A very knowledgeable gentleman (sorry didn't catch his name) answered and I was immediately put at ease as he really knew his stuff. He explained about the type of replacement tube I needed and how to fit once I received it. The awning is not a new model so it was great that a tube could be found that would fit. Only two days later the tube has just been delivered. It's very stormy at the moment so I won't be replacing the tube today, but I have every faith that it will be a good fit and if not their customer service was so good, I will have no concerns with respect to to getting it exchanged.

Great After Care

I rang Outdoor Revolution reference a drive away awning and was helped by Chris who went above and beyond to explain everything to me.

This company appears to be owned by Blue Diamond Products. I bought an OR drive away awning because I'd been told they were good quality. No, they're not. On the 3rd time of using it, one of the angled connectors in the poles snapped when the wind blew strongly during the night. Still under warranty. Rang up. Sorry, poles not covered. Can you send me replacement. Sorry, we don't do spares because they're so cheap to buy elsewhere. £5 he said. Not true. If I do find somewhere that sells replacement poles, it will be over £40. Lesson learned. I won't be buying anymore of their products that's for sure! In answer to the companies response - there is NOT a spare angled connector which is the part that has snapped - as I explained. And I'm unable to find a replacement. And it is not canvas - it's nylon and the poles and connectors are not fit for purpose.

I bought the above as I thought it would be a convenient comfortable addition to my camper - I was wrong. I had it for a few months before I decided to unpack it prior to a trip. After opening the valves fully I gave up waiting for it to inflate for an hour at which point it was less than half inflated! I then topped itup with a small electric low pressure pump. To be fair, the only plus point is that the valves are easy to adjust for comfort - and here is the other problem, despite all the hype, it is the least comfortable sleeping mattress I have tried in over 50 years of camping! It was either too hard or your hips hit the floor. Then it came to pack it away and here was the final insult, it took a great deal of wrestling to expel the air from it, again, to be fair, it went back into the bag quite easily which is where it will remain until I sell it! In answer to the reply, I did all of steps mentioned as I am an experienced camper and a former outdoor activities instructor - so I’m not stupid. I know how to adjust an air mat as I’ve had and used many over the 50+ years that I have been camping. Another point I forgot to mention was the total lack of instructions with the product and the failed instruction link on their website!

Had an issue with my double action awning air pump, with no messing around I received a brand new replacement, can't thank you enough, brilliant

Just had our 1st trip out in the Movelite T3E driveaway awning and this is one impressive bit of kit! Easy to erect, highly functional and everything looks to be of top-quality construction.
Furthermore, their customer service and support is exemplary! Had a query about a certain part of the tent and they were quick, concise and extremely helpful - a breath of fresh air when everything seems to be automated and AI these days.
I'm a happy camper!

I have nothing but great things to say about 'outdoor revolutions'. I bought an air awning and annexe from them roughly 2 years ago! After an issue with the wrong annexe being supplied, this was soon rectified!
Since then Ive had a very small part on the awning break on me! I contacted the customer service team to ask how to purchase the part I needed and within a few days I had a reply from them, confirming what part I needed, and they ended up sending me out the parts free of charge! They certainly didn't need to do that, so to me they have gone the extra mile in aftercare! To top it off, Ive had contact details of where to go for advise on getting the repair done, and then also extra tips of how to assemble my awning so as to protect it going forward! All info that I have taken on board, and very much appreciate! They only name I have is 'Chris', so thankyou Chris - keep up the great work! I do tell people about my camping purchases and would defo recommend you guys every time!
I felt I was dealt with quickly, given in-depth info and treated as a valued customer! Again thankyou to Chris and the team at outdoor revolution!!

Really poor customer service we have a movelite oxygen air frame 3 xl and need a replacement tube and the company do not respond to any form of communication.
Has anyone else had the same response ?
Carl B

Pile of shite. Great tent until it goes wrong. Dont expect any spares ( waiting two years) customer service (tubeless) I had a two year old model which is obsolete. Only cost £1000. Umm no help from the team an d feel let down. Recommend another manufacturer any day or be sad and awning less like us. I would not recommend. Correspondence is rubbish. Reason for now comment is the lack of service

Wrong company. However when I called them they were very helpful gave me the phone number and email address of the correct one. It was outdoorcworld direct . Who were equally as good . They pucked the awning up today by courier . Hassle free.

Sorry outdoor revolution for inconvienace.

We bought an awning for our van for going away this weekend . When opening out one of the poles are cracked and all the guys were tangled . Managed to untangle the ropes. My husband bought it ex display but in nnew condition . I have contacted eBay and the store . As yet I have not had a response. I know it is Easter weekend. Is there a phone number to contact them? The assist thread was not very good . It sent me to email.
I would like a replacement or a refund or to buy one which isn't ex display . I expected it to be in tact . I feel it has been dismantled and shipped without care. Can someone please look at my situation please. It was a lot of money not to be right. I am going my main holiday on 5th July for a week. Luckily this weekend was a 1 night trial

Fantastic customer service & responsive to emails, all round great products.
Will buy again highly recommended

Fantastic customer service from Chris. I have a broken air pump nozzle and he is trying to fix the problem for me.

Great products and a lovely range from Blue Diamond and Outdoor Revolution. Have used their stuff for years. Highly recommended.

My request was sorted in minutes and not hours or days ,

Highly recommended service 100%

Thanks Outdoor Revolution