I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We ordered a hooded towel with bag. Unfortunately there was a problem with a seam. The customer service team were brilliant. They responded quickly and immediately sent a new replacement. The towel it... Zobacz więcej
Was looking around for a robe like this to put on after a sea swim but also post Ultra runs and this robe delivers. Lovely and cosy, the right length and was perfect post my Gower Penisula run at... Zobacz więcej
Bought a 5mm wetsuit and the stitching around the seems have come undone leaving holes after only 3 uses. The wetsuit fit and was treated with care, thus reflecting the poor quality of the product. Lo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.
Dane kontaktowe
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, Zjednoczone Królestwo
- 0845 576 7686
- info@ospreyactionsports.com
- www.ospreyactionsports.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good reasonable priced children’s…
Good reasonable priced children’s winter weight wetsuits - buy every year going up a size for water sports activities- sailing windsurfing etc.
Easy order and return
Easy purchase procedure and simple efficient returns policy. Great product.
First ever longboard
First ever longboard, and I'm over the moon! So quiet and quick! Great stuff. Thank you!
Great item and prompt delivery
Great item (bought knee, elbow and wrist pads for my daughter). She says they're comfortable and they seem very solid. Prompt delivery.
Important to recognise first class…
Important to recognise first class customer service, vital for an online retailer. Hats off to Osprey, feel really well looked after. OK so the zip broke on my Zero wetsuit but after a couple of emails, had a replacement within 48 hrs, no quibble, no return required. Will buy from this company again
Easy to order and super fast delivery
Easy to order and super fast delivery, quality skates and boy absolutely loves them.
Excellent quality, fast delivery
Ordered a child’s wetsuit. The item was true to size, good quality, as expected from Osprey. Free fast delivery. Very satisfied with my purchase. Thank you
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
Cant supply spares if you lose fins etc
If you lose a fin or break a leash, they cant replace them and they tell you to go on ebay and try and find somewhere else 👍

Odpowiedź od Osprey Action Sports
Appalling customer service …
I ordered a changing robe which I had to return as it was too small. Initially the service was good, robe arrived on time and was good quality. The issues arose when I had to chase up the return. When I phoned to get an update, after waiting in the phone for 30mins to get speaking to someone, I was told the systems were down and I should call back in an hour. I called back to be told that I would have to wait another week for the refund to be processed. If I hadn't received in a week I should call back. I left it for a week, no refund so I called back. Systems were down again and I needed to call back in an hour! I called back and waited for almost 40mins before I had to hang up as no one answered. Called again about an hour later, 20mins this time before I managed to get speaking to someone who said the systems were still down and could I call back in an hour! After explaining that I wasn't happy to phone back considering I had been queuing for an hour already I was told by the agent that they would email me back with an update....no email was received. Tried to call again.....another 20mins in a queue with no response and then the automated message changed to the office is closed! So I am still no further on, no refund, no email and no idea when I will get a resolution. Shocking customer service!!!

Odpowiedź od Osprey Action Sports
fantastic wetsuit
fantastic wetsuit, quick postage. Returns process was a bit of a faff and shame returns are not free (I ordered 2 to check size) .
Great company and love the wetsuit
Order and delivery were prompt.
Order and delivery were prompt.
Item was ok..lower half fit fine, top half a bit loose, but followed the fitting guidelines
Great customer service
I purchased a scooter which had some damage and the brakes weren’t working as well as I would have expected. I complained straight away and was given the option of a replacement or full refund. I found their customer service to be fantastic with no quibble regarding my dispute, just great customer service.
Zero to none customer service that will…
Zero to none customer service that will advise you!?! Sizes on the site don't match my size, I'm 5'8" 14½stone, normal clothing Large? On there site off the scale as a XXXL? 🤔 not available with no advice?
Bought a large doesn't fit? Been charged a£4 admin fee to send back plus have to pay for own return postage?!?
Don't bother with this company go to a supplier that will give you advice and guidance instead of ripping you off with return costs!

Odpowiedź od Osprey Action Sports
Great customer service …
I have purchased 4 items from Osprey now, all have been spot on.
On my last order the courier managed to lose it and told me to contact Osprey who dealt with it swiftly and had a replacement on its way, express delivery the same day. Cannot fault their customer service, I would order with confidence.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







