Organicdeliverycompany Recenzje 

133
Wynik TrustScore: 4 na 5

4,0

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Oceniono na 5 z 5

All the vegetables and fruits were packed well for delivery and arrived without anything bruised or broken. This is an important thing for us since we live in a remote area. Most of all we enj... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Firstly food fresh . Apart from one rotten orange. Lettuce in bag went off quickly. Oranges ordered were for marmalade..I didn't realise..my fault. DOD delivered to my door in pouring rain when I re... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Delivery by DHL was a day late. Fortunately I had a few days off work so I was in the following day. The produce was still in a surprisingly good condition, with only the lettuce a little brown, which... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Our veg and fruit package arrived on time despite the short window of time we requested. I find that by having our vegetables and fruit delivered I am planning our meals around the produce received, w... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z żywnością ekologiczną

Napisane przez firmę

Delivering the highest quality organic produce from the farm to your door since 1999. Better for the planet, better for wildlife, better for you 🍊


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

133 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 90% z negatywnych recenzji

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4,0

Wszystkie recenzje

(133)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 54

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Oceniono na 5 z 5

All the vegetables and fruits were…

All the vegetables and fruits were packed well for delivery and arrived without anything bruised or broken. This is an important thing for us since we live in a remote area. Most of all we enjoyed the fresh vegetables and the fruits of mouth watering full flavours.

It was one off order, and I’m considering a regular ordering.

Thank you for providing excellent organic produces and the fruits.

28 maja 2026
Opinia niezależna
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Odpowiedź od Organicdeliverycompany

Hi Sanghee,

Thank you berry much for your review! 😊

We're so pleased to hear that you were happy with your order.

We look forward to hopefully delivering to you again soon.

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 4 z 5

Delivery by DHL was a day late

Delivery by DHL was a day late. Fortunately I had a few days off work so I was in the following day. The produce was still in a surprisingly good condition, with only the lettuce a little brown, which I thought prudent to bin ( compost ). I may use again but use of courier may make me think twice.

29 kwietnia 2026
Opinia niezależna
Logo Organicdeliverycompany

Odpowiedź od Organicdeliverycompany

Hi Roger,

Thank you for taking the time to leave us your review. We really appreciate your feedback.

We're so sorry that your order was delayed with DHL. We will be sure to raise this with them for you.

If you haven't already, please send us an email to customercare@organicdeliverycompany.co.uk so we can refund the lettuce for you.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 5 z 5

Organic Granny Smith Apples

Really delicious organic Granny Smith apples that are crisp to the bite and very large too. Prompt delivery. Extremely satisfied. Will buy again.

19 kwietnia 2026
Opinia niezależna
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Odpowiedź od Organicdeliverycompany

Hi Debbie,

Thank you berry much for your review! ☺️

We're pleased to hear you enjoyed your granny smiths 🍏

We look forward to delivering to you again soon.

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 5 z 5

Choice is good and delivery very…

Choice is good and delivery very quick. I found ordering not very straight forward and ended up with 4 times the amount of shallots than I needed.
The quality is very good. The only fly in the ointment were the sealed bag of Romano peppers - one had gone and the other very soft.

9 kwietnia 2026
Opinia niezależna
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Odpowiedź od Organicdeliverycompany

Hi Victor,

Thank you for your review ☺️

We're sorry to hear that you struggled with using our website, we will be sure to share your feedback with the team.

If you haven't emailed us already, please do to customercare@organicdeliverycompany.co.uk so we can of course refund you for the Romano peppers.

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 4 z 5

Quick and easy order

Quick and easy order, but the box had clearly been knocked around a bit and the Alfalfa was warm, which is not good, it's ok though. I might order root veg again, but I would not order any chilled foods or fragile veg/salad. I think it has to travel too far.

9 kwietnia 2026
Opinia niezależna
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Odpowiedź od Organicdeliverycompany

Hi Zed,

Thank you for your review, we appreciate your feedback ☺️

We're sorry to hear that your box didn't fair very well in transit to you, we will make sure to raise this with our courier for you.

As the weather warms up we will use ice packs in our boxes but as it is still colder at the moment we don't to avoid packaging waste.

Hopefully this helps.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 5 z 5

Excellent quality organic produce

Excellent quality organic produce. Thank you so much!

Delivery was also great.

24 marca 2026
Opinia niezależna
Logo Organicdeliverycompany

Odpowiedź od Organicdeliverycompany

Good afternoon 😊

Thank you for taking the time to leave us a review! We really appreciate your feedback and we're so pleased to hear you were happy with your order.

We look forward to delivering to you again soon!

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 5 z 5

The mangoes delivered looked perfect .

The mangoes looked perfect, haven't tried them as waiting for them to ripen.
One item wasn't available and I was quickly refunded. I will definitely order again. Very reasonable price wise.

21 marca 2026
Opinia niezależna
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Odpowiedź od Organicdeliverycompany

Hi Giuliana,

Thank you berry much for your review ☺️

We hope you enjoy the mangoes and we look forward to delivering to you again soon! 🥭

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 5 z 5

First time ordering and I m very happy…

First time ordering and I m very happy with the products. I noticed a big difference in the quality and taste. Definitely worth ordering again.

9 marca 2026
Opinia niezależna
Logo Organicdeliverycompany

Odpowiedź od Organicdeliverycompany

Hi Annette,

Thank you berry much for your review 😊

We're so pleased that you were happy with your first order. We look forward to delivering to you again soon!

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 5 z 5

Top notch service.

My first impressions of this company are excellent. From order to delivery, everything in between was quick and professional. I will order again when I need to.
Thanks, guys, for your fantastic service.

6 marca 2026
Opinia niezależna
Logo Organicdeliverycompany

Odpowiedź od Organicdeliverycompany

Hi Matt,

Thank you for taking the time to leave us a review, we really appreciate your feedback 😊

We're so pleased that you were happy with your first order. We look forward to delivering to you again soon!

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 1 z 5

Arrived on time

Arrived on time, although box was damaged. Large Veg box,even taking into consideration the time of year,had a poor selection of green veg. What did come,was tired and bruised, and limp.
The fruit box,again had many bruised fruit,but the selection was good,and very tasty.

3 marca 2026
Opinia niezależna
Logo Organicdeliverycompany

Odpowiedź od Organicdeliverycompany

Hi Lynda,

We're very sorry to hear this.

Can you please send us an email to customercare@organicdeliverycompany.co.uk so we can of course refund those for you.

We will raise this with the courier for you as it sounds like your box wasn't handled very well during transit unfortunately.

We're very sorry for the inconvenience caused.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 5 z 5

First time order with the company

First time order with the company. Love the Organic Aloe Vera 4kg I ordered and at a good price! Great recycled packaging and delivery too! Will definitely order again! 🥰

3 marca 2026
Opinia niezależna
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Odpowiedź od Organicdeliverycompany

Hi Zarina,

Thank you berry much for your review 😊

We're so pleased to hear you were happy with your first order and we hope to deliver to you again soon!

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 2 z 5

Terrible packing,

I usually order from Riverford but thought I would give this company a try. Prices are good, delivered on time but packaging was very poor. My fruit and salad items were packed loose in the same box as the potatoes, swede etc. Most of my items were bruised, smashed or damaged, the sprouts were slimy and since my complaint most of the other veg that I thought ok has deteriorated at an alarming speed. All I managed to save was a cabbage, one apple, potatoes, leeks and beetroot so I paid £32.00 for products that went straight in the compost bin, I did get a refund of £12.27 but that did not cover the cost of what I threw away.

27 lutego 2026
Opinia niezależna
Logo Organicdeliverycompany

Odpowiedź od Organicdeliverycompany

Hi Diane,

We're very sorry to hear this.

We have refunded you today for the rest of your fruit and veg box and will raise this with the team.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 2 z 5

Ordered veg, cancelled day of delivery

I ordered some special veg for a birthday meal for some friends. They cancelled mid day the delivery was due, even though the order was confirmed for a week. I didn't have time to order somewhere else for the big day, very disappointed

27 lutego 2026
Opinia niezależna
Logo Organicdeliverycompany

Odpowiedź od Organicdeliverycompany

Hi Sara,

We're very sorry for the inconvenience caused with this order.

As we explained in our email to you, we pack all orders fresh the day before delivery. The item you ordered was available at the time you placed your order but unfortunately wasn't when it came to packing which can happen sometimes, although we completely understand how frustrating this can be.

Due to our hosting system, when we process any refunds the notification can take up to 24 hours to reach you and this is why you didn't receive your email until the day of delivery. We have raised this feedback with our host site as we agree this could be much more efficient and would improve our customers experience.

We're very sorry again for the inconvenience and frustration caused.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 1 z 5

Your response is totally inaccurate.

To clarify your response: it was inaccurate, which unfortunately does not surprise me.

Why would I pay to test your produce for high nitrate levels or pesticide contamination, then pay again to have those results analysed, only to send them back to you? That responsibility lies entirely with your company. You should be carrying out continuous quality and safety checks—not relying on customers to do your job for you. You mention being a member of the Soil Association, but that alone does not guarantee the standards you seem to assume it does.

High nitrate levels are not a mystery. They are commonly caused by over‑fertilisation and excessive pesticide use—issues that fall squarely within your control. Your reply suggests little understanding of how such contamination occurs.

You also claim to have emailed me, yet I received nothing at all. Not a single message. You failed to dispatch my order, but had no issue taking payment and holding onto it. If your company is so desperate to keep £31, then by all means—keep it. The fact remains that I paid for my order six days ago, and no refund has appeared in my account.

Since January alone, I have placed at least four orders with you: 11 January, 17 January, 6 February, and 21 February. To be told I am “not a loyal customer” is frankly insulting. Many of my Trustpilot reviews have been positive, and when they are not, they are honest—because people deserve the truth. If companies deliver substandard food, poor service, or behave unprofessionally, customers have every right to warn others.

As for involving my legal team, that option remains open. I have more than enough evidence to pursue this further if necessary. Fortunately for me, I have far more important things to focus on than educating you and your management about crop contamination—both in the UK and globally.

26 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Top quality produce, I chose all UK grown!

Top quality vegetables, well boxed up, delivery was excellent! I chose Organic Delivery Company because they specify which products are grown in the UK, and I believe it's essential to support British farming, as it's under such a high level of attack right now. If we don't support British farmers, they will disappear.

23 lutego 2026
Opinia niezależna
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Odpowiedź od Organicdeliverycompany

Hi Catherine,

Thank you berry much for your review 😊

We're so pleased to hear you were happy with your order and we absolutely agree, it is super important to support British farmers so thank you for choosing us and British produce.

We look forward to delivering to you again soon! 🍊

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 2 z 5

i discover a week too late my order was not in stock.!

it took a WEEK to let me know that my order was not in stock. i was waiting on that order to be fullfilled. i was not informed until it was to be packed for delivery.!

4 lutego 2026
Opinia niezależna
Logo Organicdeliverycompany

Odpowiedź od Organicdeliverycompany

Hello,

We're very sorry for the inconvenience caused with this order.

Unfortunately as we process and pack all our orders the day before delivery to ensure freshness, our stock levels will change between the time you place your order to when we pack it.

At the time of you placing your order the item was available but I can see you placed a large order for an item that we don't hold much stock for. Our main focus is our fruit and veg so the fabric conditioner you ordered is usually something our customers will occasionally add to their groceries of fruit and veg and usually only one bottle of. We do this to avoid waste and this is the same for all our non fruit and veg offers.

We're very sorry again for the frustration caused with this.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 3 z 5

Firstly food fresh

Firstly food fresh . Apart from one rotten orange. Lettuce in bag went off quickly. Oranges ordered were for marmalade..I didn't realise..my fault. DOD delivered to my door in pouring rain when I redirected to neighbour which they acknowledged!boxes soaking wet. So overall bit disappointed. Jane

6 lutego 2026
Opinia niezależna
Logo Organicdeliverycompany

Odpowiedź od Organicdeliverycompany

Hi Jane,

We're very sorry to hear that. We have of course refunded you today for the orange and lettuce and will raise this with our packing team.

We will also raise your delivery issue with DPD so hopefully this won't happen again.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 3 z 5

Very poor

The quality and freshness of the fruit and vegetables was poor. The kale was dry and calloused. Broccoli needed using right away the same with the sprouts, these were also old. My bananas were badly bruised and one apple and a satsuma split and going rotten.
You might fool the trendies in London but not a country girl who used to grow her own. When I lost my land I went over to Riverford and you have a long way to go to match their quality and service.

5 lutego 2026
Opinia niezależna
Logo Organicdeliverycompany

Odpowiedź od Organicdeliverycompany

Hello,

We're very sorry to hear this.

Unfortunately we don't have any information from your review for us to be able to find your order on our system.

Can you please send us an email to customercare@organicdeliverycompany.co.uk with your full name, address and order number so that we can look into this for you.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Oceniono na 3 z 5

Slightly disappointed in how the…

Slightly disappointed in how the produce was packed, during transportation a packet of Kalamata olives were damaged and the broccoli and kale were then covered in olive oil.

3 lutego 2026
Opinia niezależna
Logo Organicdeliverycompany

Odpowiedź od Organicdeliverycompany

Hi Graeme,

We're very sorry to hear that.

We have of course refunded those for you today and will raise this with our packing team and DPD as it sounds your box wasn't handled very well during transit unfortunately.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

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