Ignored When Trying to Resolve a Simple Exchange
I rarely leave negative reviews, but this experience genuinely left me feeling disappointed.
I ordered a onesie as a birthday gift for my wife. She was really excited to try it, but unfortunately the small size I ordered didn’t fit quite right, and we needed to exchange it for a medium. No problem, I thought—these things happen.
That’s when things started to go wrong.
When I reached out to arrange an exchange, I was asked for my order number. I’ll admit, I had mistakenly deleted the original email, so I instead provided everything else I could—my name, address, phone number, and details of the item. More than enough, I would have thought, to locate the order.
I had already read on the website that returns needed to be made within 14 days, so time was ticking. Days went by with no reply. I followed up once… still nothing. I sent a third email… again, silence.
Three emails, no response, and the return window slowly closing.
It wasn’t the sizing issue that frustrated me—that’s understandable. It was the complete lack of communication. Being ignored when you’re simply trying to resolve a straightforward issue is incredibly disheartening, especially when it involves a gift that was meant to be special.
It’s a real shame, because the products themselves look great and I would have happily ordered again. But based on this experience, I won’t be.
