Oodles Recenzje 

195
Wynik TrustScore: 3 na 5

2,8

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Oceniono na 3 z 5

For the first time we ordered on-line from Oodles in Loughton Essex .Food was OK perhaps a little spicy, depending on taste buds.However included in our order was a cheesecake. This was missing. We ca... Zobacz więcej

Oceniono na 5 z 5

Absolutely First Class experience in oodles Reading. A big shout out to the Amazing staff Imran and Fajal your food is to die for Guys Bloody Brilliant Fresh 🔥 🥵 and what a taste. Thank you for maki... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

As a large group of people (18) it is usually quite difficult to find somewhere to eat out together but I contacted the manager Kye of the Leeds Road branch beforehand and he was so helpful from start... Zobacz więcej

Oceniono na 2 z 5

Just had this upon recommendation from a colleague, just thrown most of it in the bin and given him a slap. Cheap, nasty Chinese food of a quality lower than you'd expect to get from a mediocre C... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Fast food
  2. Restauracja azjatycka (kuchnia fusion)

Napisane przez firmę

Welcome to Oodles Wok – your go-to destination for fresh, made-to-order Indo-Chinese cuisine! Since 2010, we've remained a family-owned business dedicated to providing an exceptional dining experience. From our humble beginnings in 2010, we've grown into a leading fast-casual brand, delighting thousands of customers across the UK daily. At Oodles Wok, we’ve reimagined dining with our unique box concept, combining traditional cooking techniques with modern twists. Our diverse menu delivers bold, authentic flavours that promise to take your taste buds on an unforgettable journey. Come and experience Oodles Wok – where every meal is a celebration of fusion and flavour. 🍜 Wok it out with Oodles Wok!🥡


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

195 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,8

Wszystkie recenzje

(195)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
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Oceniono na 2 z 5

Went to buy 2 wraps from the store in…

Went to buy 2 wraps from the store in Walthamstow and was not pleased.

Looks lovely on the pictures but the food was mid!

The people preparing it were not wearing gloves and changing from touching something to the next and not once washed their hands.
Even the lady doing the order was wearing a hair net but her whole hair was out of it so it defected the purpose.

Food wasnt bad but i would never buy again

22 marca 2025
Opinia niezależna
Logo Oodles

Odpowiedź od Oodles

Hi Andrada,
Thank you for your honest feedback — we’re sorry to hear about your experience. Cleanliness and food safety are top priorities for us, so we’re disappointed to hear this was not reflected during your visit. We’ll be passing your comments to the team at Walthamstow for immediate review. If you’re open to it, we’d really like to understand more — feel free to reach us at reviews@oodleswok.com.

— Team Oodles Wok

Oceniono na 5 z 5

Very good food and yummy very good…

Very good food and yummy very good customer service

15 marca 2025
Opinia niezależna
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Odpowiedź od Oodles

Hi Ashmit,
Thank you for the 5 stars! We're so happy to hear you enjoyed the food and our customer service. Your support means a lot and we hope to see you again soon.

— Team Oodles Wok

Oceniono na 1 z 5

Never used before stupidly took notice…

Never used before stupidly took notice of good reviews bad idea
Nearly £30 quid for soggy food stuffed into boxes basically make some noodles get some Iceland tiny spring rolls and some form of coated little chicken little pieces and some coated fry’s and you will have a 100% better meal than this and all for under a £fiver…..my order was for adult and child for 30 quid buying same from Iceland would feed a good 4 people for under a fiver don’t waste your money or believe the reviews

20 lutego 2025
Opinia niezależna
Logo Oodles

Odpowiedź od Oodles

Hi Julie,
We’re sorry you didn’t enjoy your first experience with us. Your feedback about quality and value is important, and we’d love to learn more so we can address it properly. Please contact us at reviews@oodleswok.com so we can try to turn this around.

— Team Oodles Wok

Oceniono na 1 z 5

This place is HORRIFIC

This place is HORRIFIC! Please NEVER order from here and don't be fooled by the pictures online as this establishment when researched is now under new management who have ruined the the great reputation it once had. Ordered and paid over £35 for food that I wouldn't serve to my dog. Boiled meat in red water sauce, It all went in the bin. When I rang to complain they told me 1. to place the water sauce in a pan and thicken it and 2. they would refund £19.00 to my account and had taken my bank details. They HAVE NOT REFUNDED ME, this was over x4 weeks ago. They obviously thought I would forget! Please do not waste your money!! I have never left a bad review in my life and I'm 40yrs of age. Terrible!!!!!

16 stycznia 2025
Opinia niezależna
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Odpowiedź od Oodles

Hi Claire,
We're deeply concerned by your experience and especially by the unresolved refund issue. That’s not how we expect our customers to be treated. Please email us at reviews@oodleswok.com with your order and refund details so we can urgently escalate this and ensure it’s resolved.

— Team Oodles Wok

Oceniono na 1 z 5

Uber Eats & Oodles have just taken over…

Uber Eats & Oodles have just taken over £27 from me and have not received any food.

These fast food outlets take hours to deliver and when the food is cancelled they take your money and you don’t get refund by Uber Eats.

I cannot stand companies that do this to unsuspecting customers it’s disgraceful.

28 stycznia 2025
Opinia niezależna
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Odpowiedź od Oodles

Hi Brendan,
We’re really sorry this happened. Delivery partner issues can be frustrating, and we understand how disappointing this must’ve been. Please reach out to us at reviews@oodleswok.com so we can investigate your case further and work with the relevant platform to get this sorted.

— Team Oodles Wok

Oceniono na 1 z 5

Didn’t receive half of my order

Didn’t receive half of my order. Won’t be ordering again. All food came cold.

31 grudnia 2024
Opinia niezależna
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Odpowiedź od Oodles

Hi Leah,
We sincerely apologise for the incomplete and cold delivery. That’s not the experience we want for any customer. Please email us at reviews@oodleswok.com with your order details so we can investigate and make this right.

— Team Oodles Wok

Oceniono na 1 z 5

Below average

One of the most disappointing meals I had in a while. First of all, the create your own box allows you to chose 2 bases and 2 meats - separately. So you would assume they would be separated somehow to mix and match, right? Wrong. Rice, noodles and two types of chicken all mushed together in one box. Looked disgusting and tasted not much better. Soggy and mushy for one. Also, I ordered black bean chicken as it was one of few items not marked with a chilli next to it. I don't do spices due to stomach issues. The entire contents were overly spicy, I could not eat it at all. And even the small amount I tried gave me heartburn. Probably over spice it to hide poor food quality. Also forgot my drink. Unsure whether it really was the driver or the restaurant. Safe to say I will not be back.

28 grudnia 2024
Opinia niezależna
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Odpowiedź od Oodles

Hi Kate,
Thank you for your honest feedback — we’re sorry to hear that the presentation and spicing didn’t match your expectations, especially considering your dietary needs. We’d like to look into this further and see how we can improve your experience. Please contact us at reviews@oodleswok.com.

— Team Oodles Wok

Oceniono na 1 z 5

The most recent Oodle behaviour

The most recent Oodle behaviour

I did call on 7th Dec and I spoke with advisor that I am going to pay some partial payments now and the advisor said that due to the worse weather they are working form home so they not able to do it now but i can pay on Monday . I did call on Monday and I paid as usual they hold the money on the same time and I asked plz from her plz inform me regarding partical payment and rebate. She said to me they must inform me till tomorrow morning as they are transferring to the further team I did wait all day that shea said and next day i did call back on next day then she said to me she will do pass the partial now as the last time not done and we inform you Tomorrow.

Not had a call then again I did call her again the next day for partial and rebeat. She showed me the balance but said your rebeat is not process till now so we do once we got the confirmation. Today is the 19 of Dec and I do not have any kind of information and no email as they did promise me .

If do call and ask them then they say its a process.
My complaint is that when we do the partial they hold payment on same time when they give the rebeat whenever they do the process. And that there advisor also confirmed that yes it's goes like that.
They always want to call them and no more . I did request for my stament and I received after 3 to 5 calls .

Or if u try to ask they just simply say oh sorry, apologies and no more. They not consider that every day effect in the rebeat but they do like that all the time.

Am So tired, disappointed and in a good stress not only financially , mentally because of them.

All the time explain and explain but they go as they want and save our team.

I strongly not recommend this to any person whi think to get the loan from them.

Thanks

19 grudnia 2024
Opinia niezależna
Logo Oodles

Odpowiedź od Oodles

Hi Mazhar,
We're genuinely sorry for the stress and confusion you've experienced. While this appears to relate to a financial service rather than a restaurant order, we still want to ensure you're supported properly. Please contact us at reviews@oodleswok.com, and we’ll guide you accordingly.

— Team Oodles Wok

Oceniono na 5 z 5

I’ve ordered from oodles before and I…

I’ve ordered from oodles before and I find it very quality for the price I will be ordering again .

5 grudnia 2024
Opinia niezależna
Logo Oodles

Odpowiedź od Oodles

Hi Tamuka,
Thank you for the lovely feedback! We're glad to hear you’re enjoying the quality of our food and find it great value. Looking forward to your next order — we’ve got more deliciousness waiting for you!

— Team Oodles Wok

Oceniono na 1 z 5

Never order from this restaurant

Never order from this restaurant as a take away through Deliveroo or Uber eats or any other third party company. The staff are rude and consistently miss the items. They then blame the driver.

29 września 2024
Opinia niezależna
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Odpowiedź od Oodles

Hi Sandeep,
We’re really sorry to hear about your negative experience. Missing items and poor communication are not acceptable and don’t reflect our service standards. Please contact us at reviews@oodleswok.com with your order details so we can follow up and resolve this.

— Team Oodles Wok

Oceniono na 1 z 5

Ordered on Just eat at 6:15pm the food…

Ordered on Just eat at 6:15pm the food was due to arrive at 7:05-7:25pm. No updates from the restaurant or on the just eat app. I checked and it said the food was ordered then I checked after 5 minutes it said the food was delivered. I called the restaurant 1.5 hours after order was placed to ask where my food was. The employee said there was a shortage of drivers, he put me through to the manager who said the bag ripped and they had to remake the order and it should be with me at 8pm. Waited till 8:15pm and took me a few minutes to get through to the restaurant, the employee said he couldn’t hear me and cut the call, another few minutes on the waiting line and I get through to the manager. He said that there were issues. I asked about a refund and he said that it was up to Just eat to offer one. I explained had he told me 2.5 hours ago when I placed the order there would be a delay I would’ve not ordered or sorted out other food. Poor communication from just eat, the restaurant and now just eat telling me they won’t refund me, they didn’t even sound remorseful. Eventually got my food at 8:45pm on the just eat app it states the food was delivered at 7:40pm. I will not be ordering from them again. Ridiculous making a pregnant woman wait 2 hours for food.

1 października 2024
Opinia niezależna
Logo Oodles

Odpowiedź od Oodles

Hi,
We’re truly sorry for the long wait and the lack of clear communication. That’s not the experience we strive for, and we appreciate you sharing this feedback. Please reach out to reviews@oodleswok.com with your order details so we can investigate and do better moving forward.

— Team Oodles Wok

Oceniono na 5 z 5

I am so impressed with Oodles’s in…

I am so impressed with Oodles’s in milkstone Road Rochdale the service is excellent. I placed the order and was told to collect in 20 minutes when I got there it was ready. It’s great to buy food from there. The team at work and myself have it once a week. The food is well prepared and fresh. Keep it up guy great job Anthony

23 września 2024
Opinia niezależna
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Odpowiedź od Oodles

Hi Anthony,
Thank you so much for your amazing review! We're thrilled to hear the team at Milkstone Road Rochdale is delivering excellent service and freshly prepared food you enjoy weekly. We’ll definitely share your kind words with the team — they'll love hearing this. Appreciate the continued support!

— Team Oodles Wok

Oceniono na 5 z 5

Yummy!

Ordered via the Oodles app for delivery. The app was simple to use, there's a super range of options to choose from, the food was delivered at the requested time and tasted fantastic! Will defo order again

16 września 2024
Opinia niezależna
Logo Oodles

Odpowiedź od Oodles

Hi Lynn,
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your experience ordering through the Oodles app and that everything from the delivery to the taste of the food met your expectations. We can't wait to serve you again soon! 😊

Oceniono na 5 z 5

The staff was lovely and the food was…

The staff was lovely and the food was delicious 10/10 experience

4 września 2024
Opinia niezależna
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Odpowiedź od Oodles

Thank you so much for your wonderful review! We're thrilled to hear you had a 10/10 experience and enjoyed both the food and our staff's service. We can't wait to welcome you back for another delicious meal! 😊

Oceniono na 1 z 5

Paid £16 for a meal

Paid £16 for a meal, just eat stated it was delivered but when I rung them up they said they couldn't deliver and to claim my money back through just eat. Just eat refused to refund me so I paid £16 for no food. Oodles didn't see a problem with this

17 sierpnia 2024
Opinia niezależna
Logo Oodles

Odpowiedź od Oodles

Hi,

We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

Thank you so much for your feedback. We look forward to hearing from you.

Kind regards,
The Oodles Team

Oceniono na 1 z 5

Waiting staff and chef needs to be trained about Asian food

On entry to the restaurant the hostess offered us a table at the back, but we wanted to sit by the front window and they were hospitable to give us a table of 6 for 4 of us. Ordered starters and main course plus drinks.

Starters were presented at its best. Very attractive and excellent presentation. The dynamite shrimps were OK and not the best done as the salad was so watery that I had to drain into a side plate. The shrimps were not crispy and the watery sauce made it a bit runny in taste and texture. Excellent presentation.

Starters - Chicken strips were excellent in taste and excellent in presentation. 5 Star.

Soup - Seafood Tom Yam was presented in a generous portion bowl. Presentation was excellent. Soup tasted like water without any punch in any flavors. We were lost for taste. It was sipping onto coloured hot water. Asked the waiter for assistance and after addressing how bad the soup was and we were not happy. She just nodded her head and walked away. There was absolutely waste of time to employe a waiting staff to take orders and someone else dropping off food..more of a factory style.

The Main course Noodles and fried rice was presented well and good generous portion size. Taste was also very good.

Drinks ordered was Sprite and the staff got us a Sprite zero sugar, which when asked to change was reluctant and said we only have this drink. My child had to agree for a coke...which he was not very happy to drink.

The ambiance was excellent and the seating was good. But the management needs to see if they can retrain their kitchen staff what food is from what country and how it's made. Even give a taster session for them, so they can best describe that the soup tastes like water and they can give adequate feedback to their chef, instead of us guests who have to pay for something that is rubbish.
Overall experience was very poor.

10 sierpnia 2024
Opinia niezależna
Logo Oodles

Odpowiedź od Oodles

Hi,

We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

Thank you so much for your feedback. We look forward to hearing from you.

Kind regards,
The Oodles Team

Oceniono na 5 z 5

I went to oddles and noodles yesterday

I went to oddles and noodles yesterday, had a delicious meal.
We were served by a lovely young waitress called Tahiti, she was exceptional, she looked after our every need, we were really happy with her service. Nothing was too much trouble and she looked after us with a smile.
Can’t wait to go back

8 sierpnia 2024
Opinia niezależna
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Odpowiedź od Oodles

Thank you so much for your 5 star review.

We look forward to seeing you again soon!

Oceniono na 5 z 5

Tried this place out for £4 on the 'Too…

Tried this place out for £4 on the 'Too Good To Go' App. Have been back lots of times since ,(with my cheap ass,lol). Meat is always tender and the mini spring rolls are great. Lady always smiles when handing me my food, which I appreciate.

31 lipca 2024
Opinia niezależna
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Odpowiedź od Oodles

Hi Steven,

Thank you for taking the time to leave us a review. We really appreciate it.

Oceniono na 1 z 5

Unacceptable

First and last time eating from here I ordered a build my own box 4 different dishes rammed into a small box so when I opened it there was a soggy mess it tasted as bad as it looked what a waste of time and money

19 czerwca 2024
Opinia niezależna
Logo Oodles

Odpowiedź od Oodles

Hi,

We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

Thank you so much for your feedback. We look forward to hearing from you.

Kind regards,
The Oodles Team

Oceniono na 1 z 5

This is worse Restaurant to order any…

This is worse Restaurant to order any Chinese food. The portion is so small for 17£. The rice taste bland.

Food was delivered with no cutlery, no tissue. It’s very despicable

The Uber eat testify to it that this is the wrong place to order food. Never trying it again.

1 star cos it won’t allow negative feedback. -5 star in my book

18 czerwca 2024
Opinia niezależna
Logo Oodles

Odpowiedź od Oodles

Hi,

We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

Thank you so much for your feedback. We look forward to hearing from you.

Kind regards,
The Oodles Team

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