Omlet Recenzje 1412

The warranty seems pretty worthless.
We bought a full coop set up including a run and auto door last year. Well over £1500. The Smart Auto door has repeatedly failed and not died altogether at less than a year old. It jammed closed and wouldn’t open at all. So the poor hens were stuck in. Then it jammed open. Then it gave up the ghost altogether.
I’ve contacted Omlet and stated that we have repeatedly reset. Was immediately told that I couldn’t send it back but they would offer support. Then no reply.
Called , to receive a recorded message saying they are prioritising e mails.
Social media don’t take comments.
How can you support customers if you won’t speak to them?
I’m now £200 down with no auto door and it is causing maximum inconvenience and risk to my flock.

The products looks good but it has the worse customer service I have ever seen.
They sent me an email to call them, and when you call you are told to send an email!

I purchased 2 Friesian hens from Christine Fuller in Kent. She had advertised them on the Omlet website.
Contacting her was easy and quick. Christine was happy to hold on to the hens until I had arranged transportation.
She also provided a box, food and water for the long journey to Scotland at no extra charge. The hens arrived in good condition. We’re very happy with them.
Thanks for your cooperation, Christine!

Prodotti innovativi eccezionali! Pensano a tutto!! Ho comprato un pollaio Eglu e non potrei essere più contenta! A breve prenderò gli accessori … spedizione veloce . Lavo tutto con idropulitrice. Lo consiglio! Basta legno che puzza e marcisce! Grazie Omlet!!! Ce l’ho da 6 mesi e ne comprerò un’altro appena posso!

I bought an autodoor system for accessibility and peace of mind as a disabled keeper, but it has been a nightmare. The Autodoor is fundamentally unreliable; even my replacement unit gives false "Safe/Open" notifications when it's actually stuck, and there is no low-battery warning, which has repeatedly left my chickens trapped.

The door regularly reports being "blocked" when the tracks are completely clear, and it then enters an infinite loop of opening and closing. I’ve had to manually override it or recalibrate it constantly, which defeats the entire purpose of an automated system.

Customer service took weeks to respond initially. While they eventually replaced the unit under warranty, the exact same software and hardware faults are happening again. If you value your flock’s safety and need a "Smart" system you can actually trust for accessibility, I strongly suggest looking elsewhere. This product is simply not fit for purpose.

nice website, easy to navigate, lots of nice product photos and dimension details. quick delivery and painless returns.

Fantastic automatic door for chicken coop. Easy to install, great quality & easy to use. It makes life so much easier & keeps our chickens safe.

Bought a walk in run & it rusted. They replaced it as they said it shouldn’t do that. This one has rusted too. A lot of money for something not fit for purpose. The holes in the panels should be smaller too due to Avian flu. Birds can get in so I had to cover it all with mesh.

The best experience Ive had purchasing on line. Everyone was super helpful lots knowledge on Catio, especially Sue. It was a difficult time and she made yje whole experience less stressful. Thank you to everyone involved in my purchase for my furbabies

Bought an eglu go. Quick delivery, solid coop and run. Minor issue promptly and effeciently resolved by great customer service team. Thanks

Apart from finding their products generally overpriced, I've had a specific issue with the (£199) hen coop automatic door, which is supposed to respond to dawn/dusk light levels... and after two years just doesn't work anymore. The Omlet troubleshooter doesn't appear to address any model but the most recent, and simply suggests paying for a new control panel. After two years!! And like so many corporations, the chances of speaking to human beings to resolve your issue is next to zero.

Feb 20th... response from Omlet suggesting a resolution came on Feb 9th.
11 days later and no further contact has been received. Signalling that you will respond for the sake of being seen to respond, but doing nothing, has resulted in my taking off a star.

Omlet auto door for Eglu go up

I’m extremely disappointed with the Omlet automatic chicken coop door, especially given the £149 price tag. From early on it repeatedly displayed a “door blocked” error when there was absolutely no obstruction. As a result, I was unable to secure my hens safely at night, which completely defeats the purpose of buying an automatic door in the first place.

When I contacted customer relations, the “solution” offered was frankly unacceptable. I was advised to move the internal sensor, which involved drilling additional holes in the coop, and to create a makeshift spacer out of cardboard to place inside the door. For a premium product, this kind of DIY workaround is not reasonable, nor should it be expected of customers.

Having spent a significant amount of money on Omlet products recently, I expected a properly engineered, reliable solution — not trial-and-error fixes using cardboard. The product does not perform as advertised, and the after-sales support has been very poor. At this price point, reliability and safety should be a given.

I would not recommend this product based on my experience.

I really want to love this company because the concept is great, but unfortunately the execution is very poor. They are knowingly selling cheap, inferior products that simply don't work. I recently purchased the automatic door, which looks like it's made from low-quality parts and assembled poorly. It hasn't worked since day one, with constant faults, wasted time, and repeated excuses instead of real solutions. Very disappointing experience.

Déçu par le manque de réactivité du support. Porte automatique qui se déconnecte sans raison, pas de réponse rapide du support. Dommage compte tenu du prix du matériel.

Lots I love about Omlet; I have their bolster beds for the dogs and their coop and run for the chickens. Always been very happy but do feel let down slightly by a recent experience. Unfortunately one of our dogs chewed the bolster part of their dog bed so I contacted Omlet regarding a replacement. They offered me one at a cost of nearly £100 - I could have brought a new complete bed for around £80 more!! Also it is not a spare they always have available apparently; it was only as they had one spare in the warehouse. I do think, knowing many dogs have at times an ability to chew or ruin things that all ‘parts’ would
be available at buy, but not at such a high price as I was offered! I have managed to ‘bodge’ together a repair but a new replacement brand of dog bed will be in order I think.

Just no.
It's plastic tat and it will soon break, if my experience with the autodoor is anything to go by. Continuously breaking. And the customer service is hilarious - the things they expect you to do to keep the plastic junk working! Um, some of us have a life!
Avoid their runs, too, because the mesh is far too big. You need 1/2" mesh everywhere to prevent rats.

Do not buy from them, the water feeder freezes over night at -1. The nipple that you are supposed to use freeze on the inside and stops them from working. Not fit for purpose, email them incase mine was defective got a simple unbelievable reply. Put fresh warm water in it everyday. I would have to take it in the house and let it melt first, which would mean they have no water while this is going on. So any one reading this do not buy this rubbish iteam

Not for the first time, an issue with delivery from Omlet. First it was the auto door some months back which was on backorder. Delivery was delayed beyond the original estimate and had to chase it and it eventually arrived. The item itself is fine though the instructions are not the best for a lay person. The batteries also drain fast, lasting for only some weeks so something needs to be done about making them last longer. Other than that it has worked fine until now.

Now I am facing another delivery issue, this time with the feeder. Placed an order on 7 November 2025 expecting delivery within a few weeks and the delivery date has been pushed back several times without any reason. There has been No update provided, but checking via the order email link, the dispatch date now provided is February 2026 which is the same as someone ordering today which makes no sense. It seems they put the back orders in a junk pile.

Unfortunately I can see many similar complaints from other customers on trustpilot. It seems to be their policy to take money in advance despite knowing they cannot fulfil the order. Not ethical business practice in my view, nor is charging an additional delivery fee in the circumstances. Standard response and no real regret from Omlet nor compensation for the delay.

Also the reviews on their website seem to be controlled to only put good reviews! I tried to put my review on their website and it is not showing.

I order a new water dispenser for my chickens, the delivery date has changed so many times am starting to believe it isn't coming. The prices are very high and delivery is charged on top what is a joke with the length of delivery. I won't be ordering again there is many more retailers that offer just as high quality with free post and good customer service as they haven't got back with why it hasn't arrived 2 months later.

When placing an order why oh why give these thoroughly optimistic, unrealistic delivery times.
At the point of placing order why doesn’t site say out of stock expected delivery date ********.not give a delivery date then change it umpteen times with the proviso “ no guarantee”. I have been waiting 5 weeks for something ordered half way through November that was to be delivered in 10 days. Delivery date changed 3 times Latest estimate January 2026 ( not holding my breath) For goodness sake you should know when your supplier is delivering. Why such poor stock control. If you sell electric doors surely you should have a back up of parts.