Ojcommerce Recenzje 

761
•
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I have tried to contact them 5 times over 5 days The customer chat is nowhere to be found. I emailed them 4 times with no reply. Now I’m calling them during office hours and no pick up at all! WT... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Purchased two Leick Home ironcraft wood and iron tables (sofa and hall tables). They are exceptional. Very high quality. OJcommerce was the best price (I spent a lot of time researching many online si... Zobacz więcej

Oceniono na 5 z 5

I purchased a set of 2 East West Furniture NFC-OAK-C Norfolk Kitchen Dining Chairs - Linen Fabric Upholstered Wood Chairs from OJCommerce on Amazon and found them to be of a surprisingly high quality... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This cat pagoda is solid and a very high quality. We liked the first one so much we bought a second one. It looks more elegant than most wonky cat trees you will find out there. Delivery was pretty... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy
  2. również w kategorii:
  3. Sprzedaż internetowa

Napisane przez firmę

OJCommerce is a leading online retailer offering a wide range of furniture, home goods, and lifestyle products at competitive prices. We’re committed to fast shipping, reliable service, and customer satisfaction from purchase to delivery.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

761 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 77% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(761)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very pleased with my OJCommerce purchase…

Purchased two Leick Home ironcraft wood and iron tables (sofa and hall tables). They are exceptional. Very high quality. OJcommerce was the best price (I spent a lot of time researching many online sites, including the biggest). The free shipping saved a lot as well. Everything about the purchase was really good. Glad I found OJCommerce and recommend them based on my first experience.

5 listopada 2020
Opinia niezależna
Oceniono na 5 z 5

Positive experience

Ordered a bookcase set directly from this company instead of using their store front on Amazon. Shipping was fast, the product arrived with no damage and as ordered. No complaints.

3 listopada 2020
Opinia niezależna
Oceniono na 1 z 5

I ordered what looked to be a desk and…

I ordered what looked to be a desk and hutch in the pictures. I did not read the description carefully and it only came with a hutch. It was extremely poor quality. I called that day to request a return. I was told that I would have to pay shipping fees-fair enough but more than 3/4 of the cost of the item. Additionally, they take off at least 20% for "restocking" fees. Just be warned...only buy something from here if you absolutely know you will not want to return it. Here's $130 down the drain.

2 listopada 2020
Opinia niezależna
Oceniono na 1 z 5

OJ CUSTOMER SERVICE IS TERRIBLE!!!

I purchased a roll away bed from OJ. The return policy was very misleading and when I rec'd the bed there were parts missing and the packaging was poor at best. The mattress arrived with NO protective covering and during COVID this is not acceptable. I called OJ and told them I wanted to return the bed. They told me their policy was it would have to be returned at MY EXPENSE and there would be a 20% "restocking fee". I again told them the bed did not meet my expectations and missing parts and they still would do nothing to make this right. I will NEVER purchase anything from OJ again!

31 października 2020
Opinia niezależna
Oceniono na 1 z 5

TERRIBLE CUSTOMER SERVICE - INACCURATE WEBSITE RETURN POLICY

I purchased a Christmas tree on Walmart.com and apparently these people were the sellers. The return policy on the website stated I could return it to the store so I went to the store to return it and they couldn't accept the return. So they told me to contact walmart.com. I did and I also contacted the seller and explained the situation. I asked them to give me a pre-paid label and they said sorry but they can't and that I needed to pay to ship this huge Christmas tree back! What?! So Walmart's website says that I can return it to the store under the return policy and then I bring it to the store and they can't accept it and now the company is making me pay for shipping to return it?! I even asked to speak with a manager and he was "in a meeting". So ridiculous. TERRIBLE customer service and very misleading. Lesson learned, I will never purchase something on Walmart.com that isn't shipped and sold by Walmart.

30 października 2020
Opinia niezależna
Oceniono na 1 z 5

Purchased item from OJcommerce

I purchased the Karla Dubois Wooster Dresser in Almond from ojcommerce in 9/26/2020. When my daughter received the dresser it was missing two legs. I called them they sent the two legs but one of the legs would not screw in tight to the bracket. I called ojcommerce again sent them pictures which explained the problem also a video showing the problem. My daughter received two brackets on 10/23/2020 which did not fix the problem the leg is still loose. I called today 10/26/2020. First the told me that the dresser was out of stock and they could not send me a replacement dresser or any parts. I told her I don’t want a new dresser
I just want a leg that fits!! She than said she couldn’t send anymore parts because the item was out of stock. I told her I wanted to speak to a supervisor so she put me on hold than came back and told me that the supervisor was unavailable and that they will refund me my money because the item is now defective and they are not making it anymore. Which was funny because 5 minutes earlier she told me it was out of stock. So now I have a dresser with 3 legs which is no good to me. I purchased the bed, Changing table and I want the matching dresser. Not only if the product defective so is Ojcommerce. I have tried many of times to email Karla Dubois to get this matter fixed but nobody has responded. I also called their number and because of Covid all customer service support is online. I have been dealing with this for a month. This was a gift to my daughter & son-in-law for my new grandchild and how embarrassing this whole ordeal has been plus this dresser cost me $350.00 and to know this company and Karla Dubois will not stand by their product. I would not recommend this product to anyone.

27 października 2020
Opinia niezależna
Oceniono na 5 z 5

Loved the mirror!

Loved it! I purchased a Framed Floor Mirror by Naomi Home. It arrived in a timely manner, was packed very well, is a quality item (solid, nice frame, good color), and looks fabulous in my dining room. I absolutely would purchase again!

17 października 2020
Opinia niezależna
Oceniono na 5 z 5

A company that cares!

Finally found a company that really goes out of their way to get your order to you in a timely fashion. I placed an order for reusable hot packs for my bad back. I was notified that they had shipped them just hours of me placing the order. This order arrived in perfect condition 4 days sooner than expected. I would definitely buy from them again. Impressive service!

29 września 2020
Opinia niezależna
Oceniono na 1 z 5

Ordered a student desk for my…

Ordered a student desk for my granddaughter who is currently doing remote learning. After a few days without contact other than a confirmation I started checking the order status online. It kept staying at "processing" so I tried to call, was kept on hold for almost an hour. When I finally spoke to someone she said the desk had been delayed and might be back in stock in 3 weeks. I received no notice of that although she said there should have been an email. There was not. I cancelled the order as the projected date was not guaranteed. I received no word of apology from the customer service rep. I would never buy from this company again. Bev Smith

25 września 2020
Opinia niezależna
Oceniono na 5 z 5

My new love is Ojcommerce

I have found my new go to furniture / everything business. My name is Karen, a real customer and a shipping industry did not handle my beautiful glass table, you have to see it, it is fabulous and original (I am very particular). I emailed Ojcommerce, had pictures ready and the very next day they contacted me and said they are sending another. No fuss, No muss (smile). Beautiful merchandise, amazing shipping time and outstanding Customer Service, and today was an awful day at my own job so you know I a honest.

12 września 2020
Opinia niezależna
Oceniono na 5 z 5

HAPPY SATISIFIED CUSTOMER

ordered full size bed platform. Loved How quickly I received my order, product was exactly as described. Bed was very easy to assemble I didn't even need instruction enclosed. It took me about 10 minute to set up. I am glad I purchased it. The platform offered better and stronger support than a box spring. Very study. I will highly recommend to others and the free shipping is a plus.

7 września 2020
Opinia niezależna
Oceniono na 2 z 5

Terrible return experience, poorly designed product page

Very hard company to work with when it comes to returns. I took a picture of the label done by FedEx including the tracking number in it and they said I didn't give them the tracking number. They never pick up the phone either despite them being open from 9 to 6.

20% restocking fee on top of paying the shipping costs also seems far too steep just because we ordered something wrong on their confusing and poorly designed website. Newsflash OJCommerce, hire an actual webdesigner and include some asterisks so people don't get ripped out of a deal.

4 września 2020
Opinia niezależna
Oceniono na 1 z 5

Ojcommerce is a bad company

Ojcommerce is a bad company , they just take money from you after cancelling your order and ships the item . They don’t honor customer . Very bad company . Don’t buy anything from them . They just East’s your money

28 sierpnia 2020
Opinia niezależna

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