Almost next day delivery, well done! Too soon for a definitive comment, but after a week already feel more alert and less 'can't be bothered' so the potential is there...
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I order last week till today I have not received it Try to contact no going through Received email is been delivered Try to look where Showing some one house window
I found everything I needed at great prices, with fast delivery and excellent packaging. The herb quality and grinding are impressive, and the detailed information provided for each herb — including p... Zobacz więcej
Fast service arrived very promptly. It’s a high quality organic lemon grass tea. It has a rich taste. Chopped finely, it will last longer, and goes further than ordinary lemongrass tea. Really helps... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Oils and Herbs uk is family owned business for organic and herbal health product. Founded by the team of herbalist. We are specialist in Essential oils, carrier oils, honey, food supplements, herbs and other food products.
Dane kontaktowe
312 Accrington Road, BB1 2AN, Blackburn, Zjednoczone Królestwo
- 01254 369101
- wholesales@oilsandherbs.co.uk
- www.oilsandherbs.co.uk
4,5
Doskonała
407 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 77% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered 3-5 months ago
I ordered 3-5 months ago, from Brazil.
The first package was lost in transit, as they told me, after I checked whats's happening with my delivery.
They didn't ask me if I want them to resend it, they did it without asking, even though it was already a long time since I placed the order. I would have clearly said NO!
Now, the 2nd package arrived and I had to do the import - the first time the custom notified me!
I didn't do it, so, after a few weeks, I asked for the refund.
Now, their CS lied to me by saying it wasn't lost (the first package), forgetting what they initially said a few monthd ago (sustained by the fact that the Custom never notified me about that package, by the way!)
In the end, IF YOU WANT TO SELL GLOBALLY, DO YOUR JOB AND INFORM THE CLIENT BEFORE ANY PAYMENT IS DONE, DON'T EXPECT THE CLIENT TO DO YOUR JOB!
THE WORST PART IS THAT THE CUSTOMER SUPPORT EXPLAINED TO ME THAT THEY ACT IN "GOOD FAITH" WHEN THEY ONLY RETAINED THE SHIPMENT ... GUYS, YOU CAUSED ME A LOSS, SO CUT THE BS!!!
21 stycznia 2026
Opinia niezależna
Odpowiedź od Oils and Herbs UK
Hello,
We would like to respond clearly to your concerns.
For all international orders, import clearance, customs procedures and any associated duties or taxes are managed by the customer in the destination country. This is standard for cross-border shipments and is stated at checkout. Unfortunately, we do not have control over how customs authorities operate or when they issue notifications.
Regarding your order:
• The first parcel was reported as lost in transit by the courier at that time.
• In good faith, and to ensure you received your order without further delay, we arranged a replacement shipment.
• When the second parcel reached Brazil, it required import clearance. As no customs payment or clearance was completed, the parcel was held by customs.
Despite this being outside of our control and part of the standard international import process, we have already refunded the product cost to you. As a company, we have absorbed the loss of the product itself as well as two international shipping charges.
At no point was there any intention to mislead you. Tracking updates sometimes change once parcels enter international customs networks, which may explain the confusion around the “lost” status.
We understand international shipping can be frustrating, but we fulfilled the order, sent a replacement at our expense, and issued a refund for the product despite the customs process not being completed.
Kind regards,
Oils and Herbs UK
Lacking certification
Research their products. I just came across another which they described as organic, yet the packaging has no organic certification.
No response from the company.
Trust not earned. Best avoided.
29 grudnia 2025
Opinia niezależna
Horny Goat Weed Extract Powder didn't work
I was advised by their customer service to buy the "Hornygoat Weed Extract Powder" as I was seeking a libido booster. I have been taking it for a month now. No result
30 listopada 2025
Opinia niezależna
Odpowiedź od Oils and Herbs UK
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you didn’t experience the results you were hoping for.
Herbal extracts such as Horny Goat Weed can affect individuals differently, and results may vary depending on factors like dosage, consistency of use, overall health, diet, and lifestyle. While many customers find it beneficial, we understand that it may not work the same way for everyone.
We’d really like to look into this further and help you if possible. Please feel free to reach out to our customer support team directly so we can review how it was used and discuss alternative options that may be more suitable for your needs.
Your feedback is important to us, and we appreciate you giving our product a try.
Odpowiedź od Oils and Herbs UK
We’re very sorry for the frustration this delay has caused. Your order was dispatched last week but unfortunately Royal Mail marked it as lost in transit. As soon as we became aware, we reshipped your order yesterday and the tracking now shows it is out for delivery today.
We truly appreciate your patience and understanding, and we’ll continue to work hard to ensure a smoother experience in the future.
Odpowiedź od Oils and Herbs UK
Thank you for trust and support.
Health oil for my joints.
I do apologise, it was my fault that I didn't put the district that I live in. Royal mail has emailed me; that the order will arrive tomorrow. At oils and herbs the delivery was prompt , Stuart Murdoch.
25 sierpnia 2025
Odpowiedź od Oils and Herbs UK
Hi Stuart,
Thank you for your review. After discussing with you, we found that the address provided on the order was incomplete, which is why Royal Mail couldn’t deliver. We’ve now updated it with the correct details and resent your parcel. It should be with you very soon.
We appreciate your patience and understanding.
Dodgy company BE AWARE !!!
This company appears to be dodgy and unreliable.
I've requested information on their products (like the certificates they claim to have from Eurofin and if they're able to provide any more info on what I'm actually about to put in my body....all I got is ...Hello yes. Yet I've never asked a question so disrespec to a customer's question or query is another additional thing to the poor service of this dodgy company.
UPDATE: I'VE RECEIVED the Eurofin review, is dated from March 2025, but there isn't any other quality assurances.Hence I've changed my review from 1 star to 3, I will deduct the 2 stars for the unprofessional way my question was first approached and lack of more clarity and assurance on their products.
30 sierpnia 2025
Opinia niezależna
Odpowiedź od Oils and Herbs UK
Thank you for taking the time to update your review. We sincerely apologise if our initial response came across as unprofessional. I was away on holiday at the time, which caused a short delay in replying to your request on WhatsApp.
We appreciate your patience and are glad we were able to share the Eurofins COA for Shilajit with you. Please be assured that all our products are tested and we take quality and safety very seriously. If you would like any further information or documents, we’re more than happy to provide them.
We value your feedback as it helps us improve our communication and service.
Been using Shatavari Powder from this…
Been using Shatavari Powder from this company for ages, very good powder and great price. Recommended for sleep and anxiety.
10 sierpnia 2025
Opinia niezależna
Organic liquorice root sticks
I ordered organic liquorice root sticks 100g. I was expecting the sticks to be of a reasonable length (from other companies they have been 10 or 11 cms long).
The ones I received from Oils and herbs were short stumps about 3 cms long. They looked like the “off cuts”. Very disappointed.
30 czerwca 2025
Opinia niezależna
Great company with quality products &…
Great company with quality products & also very fast delivery.
24 czerwca 2025
Shilajit
Nice product.
No updates on dispatch or tracking. No delivery confirmation. Happy with products
27 maja 2025
It's works Perfectly
My Brother gave me a little of the honey, I couldn't believe it. It's work, no side effects and the effect is something i had not experienced at age 45yrs. I will definitely buy more, and keep telling telling friends and family about it
27 maja 2025
Just received it though i have not…
Just received it though i have not really used it to know how effective it is but will confirm as soon as i have used it
27 maja 2025
I have now received my correct order…
I have now received my correct order and am very pleased with the prompt response
2 maja 2025
Opinia niezależna
Fast delivery
Fast delivery, and the individual product packaging is strong. I was also pleased how a bulk delivery box had been reused for postage - great way to reduce waste. Reduce, reuse, recycle! Thanks, everyone.
24 kwietnia 2025
Great rectification by customer service
The courier messed up my delivery which wasn't a great start but was not of the company's fault. After chasing up with the courier that I will choose not to name they said they had returned the parcel. After emailing the company they rectified the couriers mistake by sending another parcel with another courier which arrived with no problems. The response to the issue was fast and the quality of the products are also very good. I will continue to use this company.
27 marca 2025
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