ODEON Recenzje 1519

I usually visit a different cinema because I can get discounted tickets through work but on this occasion showing times weren't ideal so we decided to book with Odeon. I bought the two discounted voucher codes to use only to find that Odeon add a booking fee after you've added the voucher codes (so no way to decline to continue the transaction) for every seat you choose. This meant that with the booking fee added, there was actually no saving to be made from buying through my work - which is the point - it's part of the benefits package. Choosing the 'better' seats in the cinema resulted in an additional £3 per seat booking fee! I will not be going to Odeon again but stick to the two cinemas who do honour the discount vouchers. Also, as others have said, the website is deliberately opaque about pricing and clunky at best. Be warned!

Ladies toilets are disgusting, reported to staff running tape
Over flowing bins
Paid extra
For Lux chairs don’t seem any different to the seats behind.

Odeon has a truly awful website.
As soon as I click on their weblink it refuses to connect & this message from CLOUDFLARE comes up

“Sorry, you have been blocked
You are unable to access odeon.co.uk”

Why have I been blocked?
This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

So clicking on their website to buy tickets is now an online attack? Hilarious 😆
Guess I will be using the Cineworld from now on.

Greed, greed and more greed. Now they're charging extra for what were previously standard cinema screens and today I see they've added a Standard+ chargeable tier for normal seats. Disgraceful.

Utterly embarrassing website, I just tried booking seats for the Fantastic Four movie that came out recently to go watch with a friend of mine but the payment got frozen on the website for some reason and the payment was taking ages and ages to go through and never did. So I tried to restart my order again but because the seats I tried booking previously are kept in reservation since the payment hadn't gone through for the last order, meaning I couldn't rebook with the same seats we wanted even after waiting an hour to see if they become free again. So not only did my order not go through and I can no longer get the seats I want, I can't even get back the £34 I just spent until probably a week later since I can't cancel pending transactions when we were planning to go watch the movie tomorrow!

Took my two grandsons to the Odeon Kingston. Tried to book tickets on the website - why is there no pricing information earlier in the process? Decided to abandon the website when I saw that tickets (for a 12:40 showing on a Thursday) were nearly £12 each AND there was a £3 booking fee! We walked to the cinema and booked using the automated system in the foyer - same price tickets (3 x £11.85) but at least no booking fee. Cinema was empty (surprise, suprise), staff didn't show any enthusiasm or helpfulness and (of course) snacks were priced outrageously. No wonder movie-going is in decline; who can afford those prices?

Got a strike on my limitless because no one scanned my ticket even though I went to the movie
Customer service said they can't do anything and just not to get 3 so I don't get the 7 day ban

Very friendly staff
Clean cinema theatres
Good value for money

Absolute shocking customer service, ruin your day and dont even offer any compensation, utterly utterly shocking.

The worst website in uk for cinema booking

Seat was FAR too comfortable which entrapped me leaving me no choice but to go to ER to get my legs removed as I could not get up. This would have been ok If I wasn't watching Black Adam which felt like I was in a Blacked scene where Cholula hot sauce was used as lube. Extremely painful watch. It would have been easier to find Bigfoot's balls in his untamed pant forest than watch this movie. This theatre has only survived because the CIA take notes when watching their films for torture methods.

Bought Odeon e card, waited hour to activate, now been 8 hours still not activated, missed film

Odeon Luxe Leicester Square. I was upset that had to pay additional £8 on top of my Lloyds cinema vouchers. Girl at till did not sell it to me at all and called her manager over. The man that came was called Ian and he was the Experience Manager. Let me just say this guy is amazing. He turned the whole situation round to a positive and had my negative frustrations blown out of the window. This guy should be the Manager. He clearly cares and knows his job and the impact that it can have on customers. I have total respect for him and I hope his bosses acknowledge how good he is. He really enhanced my experience and anyone who can turn my mood around when I'm frustrated, is exceptional at what they do. Thank you Geordie Ian.

Just sat down in Screen 3 after waiting outside the screen for what felt like an eternity. Expecting to find a lovely clean seat.... I mean they were in there for ages ....
They were not clean
They were filthy
My wife found glasses in the corner of her seat.
I mean she wears glasses but they are not her style.

The Odeon website is just terrible. I get problems all the time when trying to order tickets. Sometimes it wont take payment, other times it will just crash for no reason and then lose your seats. Today I have gone to order 4 seats and done everything included adding codes and gift card as payment. It failed with a nice message saying something went wrong click to refresh. That does noting and now if I want the same seats I have to wait 30 mins for my selection to time out as there is no way to get it back, even thought I am logged in. I don't know who they asked to create the website but I can only assume it was a GCSE project. Not fit for purpose.

Hakim was so friendly and helpful at the Odeon in broadway plaza. A valuable member to the odeon team

We love going to the cinema. But the Odeon's website is horrific! It doesnt tell you seat prices until a later stage, and a huge banner at the bottom appears showing you the total cost so you have to do everything through a tiny window at the top. You cant add a code after you have selected seats - you have to put them down to zero and add it then add them back in again. Plus theres having to identify traffic lights, then buses - there's better ways to verify I am human, Odeon! Then the code we were using didnt work - should have, no way to find out why not, in the end we just gave up.

I couldn’t recommend Alex more highly. In every interaction, Alex was courteous, efficient, and incredibly helpful—nothing was too much trouble. Their attention to detail and commitment to getting things right made the whole process smooth from start to finish. It’s rare to come across someone so reliable and easy to work with. Thanks again, Alex—I really appreciate everything you did.

AVOID my limitless … Emailed Odeon to cancel my limitless on the 4th of July keep receiving ‘An update on your ODEON ticket.

Thank you for your patience. Our business levels are higher than expected and we haven't been able to get back to you.

Rest assured, we have your details and will respond to you as soon as possible’ now the 26th July no response I have finished my 3 month contract so blocked the next payment from bank to odeon . Customer service zero no one can get through on a phone and live chat just logs you out . The idea of my limitless to watch great films great trying to speak to a member of the online team at ODEON appalling . My advice only buy a cinema ticket as and when or support independent cinemas .

Shame I have to put 1 star as it deserves a 0
Unable to cancel a booking. Phone lines down for 2 consecutive days. When able to get live customer support, started queue position 92 and got disconnected when reaching position 1 and this on 3 occasions…
Playing with people patience and time and not worth the effort