ODEON Recenzje 1519

Charlie at the Odeon Metrocentre was amazing and has fantastic customer service skills. Very accommodating when I had tried 2 times prior to purchase the Wicked popcorn set for my daughter. Visited 23/11/2025 for the 6pm showing.

Went to Odeon Dundee to see new wicked movie, screen 2 heating was not working so i spoke to Sarah a manager, i explained i have heart failure and other disabilities and she could not have been more kind and professional.
They brought me a coffee and blanket to my seat which was much appreciated.
I will definently come back here.

As others have noted, canceling the subscription is exceedingly difficult. I have been unable to do so personally, and I am currently unable to attend due to an injury and awaiting surgery. The process to cancel is excessively complicated, and even after identifying the procedure, there is a mandatory 30-day waiting period. This approach reflects poor business practice. When companies behave in this manner, I tend to avoid them. While it is instantaneous to join and make a payment, the cancellation process inexplicably requires 30 days. I will not be returning to such unscrupulous practices.

The food is great and products were amazing (oysters, escargot, etc...) My only comment is related to lack of information about the fact they dont serve wine and for French meal this is a bit strange. I dont question the regulation but the lack of information and I think it is a key info. Their alcohol-free wines are crap (neither wine nor juices). I booked the place for my marriage anniversary and could not have a glass of champagne. Just disappointing. Anyway food experience is great though.

Mouthy girl called Shannon working at bournemouth odean strut around like a queen and is menacing ,rude

Just came out of Liverpool Odeon Screen 6 from seeing Predator: Badlands - a dim out of focus image.

It was like watching a DVD copy from the pub!

Cancelling our Odeon subscription has proved to be impossible.

There’s no way to cancel via app, even though that’s how you sign up for the subscription. Then when you call the number on the website it says to email Odeon, and when you send an email you get an automated response that says they’ll get back to you in 10 days. Then, they don’t bother responding in 10 days, and instead send yet another automated response saying it’s taking longer than 10 days!

Not only that, but they’ve gone ahead and charged me for yet another month of a subscription I’m not using, when I’ve followed their obstructive cancellation process 😡.

In the UK, businesses have an obligation to make it easy for users to cancel subscriptions “Businesses should make it as easy to cancel a contract as it was to sign up for it” and Odeon is not complying with that law.

Please cancel my subscription and refund me ASAP.

was double charged for a ticket and wsupport made me wait in a queue whilst beign sent to the back of it 3 times for over 2 hours plus the projector wasnt focussed properly anyway.

Used a blue light card to get a discount on limitless plus after renewing I got stuck with standard dispite saying plus I get charged.I complained odeon replied saying coz it was through a third person they are unable to refund? I explained I didn’t want a refund I explained it was a discount code used on there own site and it’s there site telling me my account is still a plus member but still getting charged as a standard member and can’t upgrade because my account sez I’m a limitless pulse member no further reply from odeon

5/5 - it’s private it’s cinematic and also incredibly spacious. Black leather reclined seats - what else could you want!

Maybe one extra thing I would recommend is more security throughout the movie. It’s impossible to stop kids sometimes talking through the movie :)

UPDATE to original review below:
Having referred my concerns to management as a complaint I have since received several emails in response to what became a debate.
Basically each time they responded it was with an excuse eg ranging from voucher providers T & C’s having been amended (my bank confirmed not), to my identifying via two random test bookings (2 different films) that pricing and seat categories differed between them despite being in same screen (for one film this included adding a completely revised and even additional category of seats within the seating plan): their excuse: right to use dynamic pricing!!!!! Funny how each time I challenged their excuses, a new one just kept popping up. Unprofessional service with little integrity demonstrated for customers intelligence.

Previous review below:

I’m sharing this review for awareness related to a recent booking experience.
I’ve used the IMAX screen at their Cardiff cinema for many years and have always been happy with it.
When booking online or via the app I have always used my vouchers which I receive from my bank having had no issues previously until now.
I noticed that the seating plans are now (and this must be a recent change as wasn’t the case for my last and recent booking) coloured per area.
When querying why my voucher didn’t work basically it was implied that they would work fine for the bottom three rows but not the fourth which I wanted. After complaining that this goes against the voucher T & C’s and asking my bank who are now exploring my query as they have not been told about any changes by Odeon, Odeon's response was basically them just indicating they’re trying to offer a better guide for when choosing your seats. My response was why would the third row be deemed less better than the fourth, especially when all seats (apart from the premier ones) are of the same standard and quality? I don’t think it’s appropriate to suggest a range of differences between various rows when some seats in even the claimed better rows don’t have an improved viewing point.
So basically, just be aware that for some un notified reason, Odeon have chosen to make changes that go against some vouchers entitlement.

I choose 1 star as no option to choose lower. This is the cinema I generally go to when going to a cinema in waterford. It's the worst experience I've had in a long time in a cinema. It was so cold I wanted to leave a half hour into the movie but my girlfriend wanted to see the movie so we stayed in there. My girlfriend has a low immune system and she will be lucky if she is not sick due to it been so cold. What made it worse is the cinema staff were aware they had no heating for a number of the cinemas in there but declined to make there customers aware of it, and then after asking to speak with the manager marianne instead of offering a full refund, we were offered a couple of free passes. Apparently it's an ongoing issue the hearing in there and Odeon are not listening to there manager who has made many complaints to try get it fixed. The manager was lovely but should of offer as full refund, and again as a customer I should of been informed as a paying customer of the issue and at least that way I could of choose a movie in a cinema with the hearing working.

Visited the Odeon at Lea Valley on the 1st of November to see the 10am screening of Gabbies Doll House.The gentleman there was so attentive,handing out stickers and crosswords to the children,he was really helpful when we had a few queries,nothing was too much for him,was so lovely.
I was also very pleasantly surprised by the disabled toilet,with working radar key entry and cord fully to the floor,such a rare find nowadays,even in healthcare settings.
I really think this venue and their staff need a big shout out,can’t wait to go again.

Horrible experience. Paid for a large popcorn and drink voucher but arrived and was told Northampton Luxe has no salted popcorn. When I asked if we can change for anything else, the manager (Sangela) said no, I even offered to pay extra money in to upgrade to something else but she had no intention of helping and said no to that offer as well. Horrible experience, go somewhere that will actually make an effort to help their customers. It's like you're being punished because their machine broke

If Odeon continue to avoid speaking with their customers they will soon be out of business! If I could give a minus star review I would. My daughter booked a ticket and has been unable to cancel it via the app and it seems the only other way is to start a live chat with a robot that keeps telling you that they will connect you with a human in 12-17 minutes, then after 20 minutes this goes down to 8-12 minutes! Most people will of course loose the will to hang on and therefore give up and end up with no refund and no other way of speaking to Odeon.
My constructive advice is: don't book with Odeon, go elsewhere!

I’ve been a regular Odeon customer for years, but the recent decision to require a digital ID app for age verification is a step backwards. Forcing customers to download and register with a third-party app just to prove their age is intrusive, unnecessary, and frankly alienating.

A government-issued driving licence is already a secure and widely accepted form of ID—why isn’t that good enough? Not everyone wants to hand over their data to yet another app, especially when traditional ID works perfectly well.

This policy feels out of touch with customer needs and adds friction to what should be a simple, enjoyable experience. Until Odeon reconsiders, I’ll be taking my business elsewhere.

Expensive !

Website states different pricing for children, £2:75, adults paying the same.
Also states saver Mondays at £4:50 a ticket.

All these different prices and offers but when you get there - no, not for that movie, not for that location, not for that day.
Actual price £9:50 adult and £8:50 child. On a Monday.

Also it’s was freezing in the actual cinema.

Firstly, this was a night off from the kids. Rare. I was really looking forward to a cinema experience. The movie was incredible (one battle...) but pretty much every aspect of dealing with Odeon was just awful.

purchased through their nightmare to navigate website (why isn't there just a search box right at the start, to find your local cinema, and then only see stuff relevant to that cinema!?) Took an age and many failed attempts to figure out how to use a gift voucher someone bought me. Literally had to google it. I pre-ordered food and drink because i remember it being a right faff last time. Came to £48 for 2 adults, popcorn and 2 drinks. YIKES.

We get to the cinema, get to the collection point, I show them my QR, but its not right, have to faff around on my phone some more until it gives me a collection code, and then I just wait for them to serve it to me. All 'faceless' except for receiving the food and drink. (what's the obsession with faceless service?). Whilst I'm waiting, I'm looking at the plentiful point of sale stuff. Decide to get a bottle of water. So when my popcorn and drinks arrive, I ask for a bottle of water from the fridge directly behind him. He said to get a bottle of water I'd have to go and queue at a different part of the foyer, to pay for the water, get a collection number receipt, and then come back here and wait... but, the water is right there, there is a till between us, why can't I just pay for some water?, and, why is there point of sale stuff everywhere if I'm not allowed to buy any of it!? Its a completely ridiculous system. Basically, if you've got kids with you, forget it. If you know exactly what you want, and won't deviate from the plan during your whole experience in the foyer, then you'll be fine --even if you do feel like a 40 year old sheep being herded by teenagers-- but heaven forbit you make a 'oooh, actually, yes I fancy a minstrel!' decision - because back to the start you go, my friend! Two queues and some more herding await you, whilst you carry what you've bought already and your movie is about to start.

Take me back to the days where I can walk in, speak to someone to buy a ticket, speak to the same person to ask for food and drink, pay the same person, and receive it all, from the same person - and then skip merrily into the screen and enjoy a movie. Yeeesh.

Also, turn down the volume of the trailers - criiiikey.

Charging a booking fee shows no respect to your customers. It's a sneaky way to claw a little extra money. Shame on you for using this tactic

My daughter, granddaughter and myself had booked to see the Gabbie Dollhouse - The Movie movie. We had pre-ordered tickets with merchandise. I did not attend. My daughter and granddaughter were told they had no more merchandise and was only given the Meow Meow ears! Although the staff had assured my daughter a refund would be submitted (yet to receive) this is not something a 4 year old would understand. Today I emailed the CEO of Odean and await a prompt response with some form of compensation e.g. the merchandise!