Great selection, orders arrive on time, and there are seldom missing items, but Ocado fall at, literally, the last fence. As friendly and obliging as the delivery people generally are, whoever is p... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Recently a lot of items have been delivered mouldy and off before their BBD. Can’t normally be bothered to write about these things but it’s becoming quite regular. Contacted customer service, sent ph... Zobacz więcej
Every driver and delivery person has been exceptionally friendly and helpful. Today, our order was delayed through no fault of the company. An accident on the motorway had meant they were stuck in t... Zobacz więcej
Reakcja na opinię
We used to love shopping from Ocado. However recently the fresh food and meats come with extremely short use by date, every time. Strawberries - use by next day, fresh chicken 2kg - you have day and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Tired of supermarket stress? We're the world's dedicated online supermarket, committed to unbeatable choice, unrivalled service, and reassuringly good value. Enjoy easy grocery deliveries. Contact us: 0345 656 1234, WhatsApp 07458 154 453, ocado@ocado.com. Follow us on all social media channels.
Dane kontaktowe
Ocado Retail Ltd, Apollo Court, 2 Bishop Square, AL10 9NE, Hatfield, Hertfordshire, Zjednoczone Królestwo
- 0345 656 1234
- ocado@ocado.com
- www.ocado.com
2,3
Słaba
18 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
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Ocardo delivery
We ordered groceries and suddenly after the delivery time driver called his shift is over he will not deliver and we need to ask ocardo to reschedule. What nonesense process it should be rescheduled internally - called helpline, whatsap, live chat nothing answer what a waste of money. Never using ocardo again
26 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi Ali,
We are so incredibly sorry to hear about this experience. We completely understand your frustration—to have your delivery window pass, only to be told your order wouldn't arrive because the driver's shift had ended, is entirely unacceptable. This should have been handled internally, and we are truly sorry for the trouble you faced trying to reach us on our helpline, WhatsApp, and live chat.
If you could please get in contact with our customer hub with your account details, we can look into this further and do everything we can to get this sorted for you as a matter of urgency.
Crap crap crap couldn't even deliver…
Crap crap crap couldn't even deliver our groceries to the correct house.
Driver couldn't find his ass with both hands.
26 czerwca 2026
Opinia niezależna
Absolutely worst experience on our…
Absolutely worst experience on our lives. My husband ordered a £400 grocery delivery from Ocado.
The driver took our groceries to the wrong house. My husband went out and told the driver to get our groceries and give them to us. He then dropped them all on the ground. Then when we finally got the groceries half of them were missing.
I have written to the CEO to see where that doesn't get me.
DO NOT use Ocado seriously they are USELESS.
Janie
Derbyshire
26 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi Janie,
Thank you for getting in touch, and we are so incredibly sorry to hear about this experience. We can completely understand why you are so upset and angry, to have a £400 order delivered to the wrong address, dropped on the ground, and then turn up with half the items missing is entirely unacceptable and nowhere near the standard of service we expect.
We know you have already reached out to our CEO, but we want to make sure this is looked into immediately. If you could please get in contact with our customer hub with your account details. We will then be able to assist further.
Trevor was a great delivery driver in…
Trevor was a great delivery driver in the meltham area . Very kind and helpful even though delivery was quite late, due to hotter weather, which wasn't probably his fault. Always hardly any substitutes and a wide range of products. Very good delivery driver customer service 👍
26 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi Josh, Thank you so much for taking the time to share this wonderful feedback about Trevor! It is fantastic to hear that he was so kind and helpful, especially during a late delivery in the hotter weather. We will be sure to pass your lovely compliments on to Trevor and his local depot so he can be recognised for his excellent customer service.
It is also great to know that you are pleased with our wide range of products and the low number of substitutions in your orders. Thank you again for sharing your experience, and we hope you continue to enjoy your deliveries!
When they are good they are very good…
When they are good they are very good i.e. wide range of quality products, easy access to delivery dates with extra dates added on busy days,early/late slots are handy for Shift workers etc.
When they are bad they can be awful! Missing items,wrong items,broken or damaged items even extra items at times.
Customer Service can be equally excellent,friendly and helpful or often if complaining offhand dismissive even resorting to an infantile 'Computer says 'What' approach when the A.I. shows it's level of emotional depth!
I like them when they keep their side of the deal but find them challenging when they can't be bothered.
26 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi Peter, Thank you for taking the time to share such honest and balanced feedback. It is great to hear that you appreciate the flexibility of our delivery slots and the quality of our range when everything goes smoothly, but it is equally disappointing to hear about the times we have let you down.
Consistency is key, and you should be able to rely on us to get your order right every single time. Having missing, incorrect, or damaged items is frustrating enough, but a rigid or dismissive response from customer service only makes a bad situation worse. We want our support to feel genuinely helpful and human, not mechanical or transactional.
We completely understand that it is challenging when things don't go to plan, and we are working hard to ensure both our delivery accuracy and our communication style are consistently up to the standard you expect. Thank you again for helping us see where we need to improve and if there is anything else that we can help with then please do contact the customer hub.
Ocado
Always receive what I order and always polite always delivers in the time slot wouldn't hesitate to recommend.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi Stephen, thanks for your review! We're so glad to hear that you always receive your orders on time and in great condition from our wonderful drivers. It's lovely to hear that you wouldn't hesitate to recommend us. We look forward to seeing you continue to shop with us in the future!
I have never bought from Ocado and I now never will!
I have never bought from Ocado, but a special offer leaflet cam through the letterbox, so I thought that I would give them a try. I duly filled in my details and pressed 'register" and the system flashed up 'registering'. After that? Nothing! The screen didn't change or progress in any way. If they cannot get the basics right then there is no way that I am going to trust them with an order!
25 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hello, thank you for taking the time to leave a review. We're sorry to hear that you've had some trouble registering for an account with us. We understand that it can be frustrating.
We aren't aware of any issues with our registration process at the moment. It may be beneficial to try this again using a different device, or using the app instead of the website or vice versa. If this doesn't resolve the issue, please reach out to us at the Customer Hub.
I have had shopped with Ocado for 10…
I have had shopped with Ocado for 10 years or so but I decided to leave because the drivers are so rude, getting charged every weeks for bags missing, items damaged due to drivers not following the notes that ask them to bring everything in crates. Tired of broken eggs, squashed items, late and super early delivery without apology or notifications. Exhausting to talk to customer service who are so unhelpful. What a waste of time and my energy. Not happy with service at all. It is a shame because they have better products range than anyone else. But I think my emotional health takes priority.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi Chikal, thank you for taking the time to leave a review about your recent experiences. We are sorry to hear that you are choosing to leave us after 10 years as a customer.
It's disappointing to learn that you have encountered the drivers being rude and not finding the customer service team helpful. We pride ourselves on delivering great customer service every time, so we will make sure that all of this feedback is passed along to the relevant teams so we can look into ways of making improvements in the future.
As for receiving damaged goods, this is not something we expect to be happening, so it's concerning to hear that this is happening on a regular basis.
We would like to look into your query further, so we have requested some more details from you. We hope to hear from you soon!
Not impressed at all
Not impressed at all, spent £330 on huge shop and a good amount of the items had very short sell by date on them, selection of meats and pizzas all within 2-4 days, one item next day I have no room in my freezer for these items. A loaf of sourdough bread that cost over £4 had 2 days on it sell by date, the broccoli was brown and avocado rotten inside. When I complained I was told the broccoli and avocado would be refunded the others I was told had met their life guarantee not bothering to mention one item that had to be eaten by the next day so just be aware if you plan to do a week/fortnight shop apparently it’s acceptable to be sent a load of items that need to be eaten within a few days. No apology, pathetic. I won’t bother ordering from them again, I will clearly have to go to the supermarket and choose my own items with a decent sell by date on them. I should have realised if it was anything to do with m and s it would be no good they are renowned for their horrible customer service
25 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi there, thank you for taking the time to leave a review of your recent experience. We're so sorry to hear that you have received items with short dates and items of poor quality. We always strive to deliver great quality, so it's disappointing to hear that we have missed the mark.
We do provide a Fresh + Promise on all of our fresh produce. As you shop, you’ll see a LIFE icon on all fresh products. This icon tells you how many days (at least) each product will be at its best after your delivery day.
For instance, LIFE 3d+ means your product will remain fresh for at least three more days after it’s been delivered.
It’s best to book your delivery slot before adding items to your trolley, as this will show you the most accurate product information for your delivery.
We'd like to look into this further, so we have reached out for some more information. We hope to hear from you soon.
Terrible service
Terrible service, did an order and made sure the correct amount of money way in my account, they tried to take £3 more than they should have and because it declined, cancelled my order completely, I now have to drag my one year old put on 30 degree heat to do my shopping instead tommorow now.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi there, Will. Thank you for taking the time to leave a review about your experience. We're sorry to hear that your order was cancelled as a result of the pre-authorisation not going through.
We advise of our pre-authorisation process during the checkout process, on order confirmations and in our Terms and Conditions. We are sorry that the payment was declined by your payment provider. If you'd like to discuss this in more detail, please reach out to the customer hub.
Hopeless
I rate the choice and ease of ordering 5 stars, i don't, however, rate the packing and customer service anything above a 1 star.
Constant damages, i complain, they say sorry we'll sort it but nothing EVER changes.
Customer services told me today that even though food is delivered damaged, squashed, and Completely mushed together, i could still eat it!
Ive just sent a formal complaint to Dan Elton, cheif customer officer!!
23 czerwca 2026
Opinia niezależna
Signed up from Australia to deliver…
Signed up from Australia to deliver some food to my 84 year old dad who lives alone. But despite being a new customer - none of their great 'new customer offers' seem to apply. "Customer Hub" - was useless and unhelpful. Great introduction to Ocado...not...
23 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi Richard, thank you for taking the time to leave a review. We're sorry to hear that you have been unable to use the new customer offers on the order you were trying to place for your Dad. It's saddening to hear that you felt as though the Customer Hub was unable to help with your query - We'd like to look into this for you further, so we have reached out for more information. We hope to hear from you soon.
I set up account but never used but…
I set up account but never used but acado kept sending me emails offering £30 discount on orders over £70.so indulged only to be told that discount doesn't apply as I already have an account, which was never ordered on. Typical big company, full of lies and click bait. Will never use again, especially with their prices. Total ripoff.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi there, thank you for your review. We're sorry to hear that you didn't receive the first-time discount on your order - we appreciate that the first-time discount is definitely something to look forward to! We'd like to look into this for you, so we have reached out privately to discuss this further.
Damaged products every order!!!
I have been an Ocado customer for over 10 years. Recently things have gone badly downhill. Orders arriving with multiple damaged items, squashed fruit, bread, the list goes on.
Chicken packed with non meat items, leaking juices all over other things. Minced beef packaging also damaged and blood all over goods.
Refunds were given but despite asking for meat to be packed separately this did not happen.
Due to many requests for refunds photos were then requested each time adding to my time.
Today I cancelled my Smartpass and will not be using again.
M&S you need to look into this as your products were what I was purchasing.
22 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hello,
Thank you for sharing your feedback, and please accept our sincerest apologies for the repeated issues you have experienced with your recent orders.
To hear that a loyal customer of over 10 years has decided to cancel their Smart Pass is deeply disappointing to us. We are incredibly sorry for the condition in which your groceries have been arriving. Receiving squashed fruit and bread is frustrating enough, but the packing of raw chicken and minced beef with non-meat items is completely unacceptable. We maintain strict food safety and hygiene guidelines regarding cross-contamination, and it is clear that our packing teams have failed to follow these protocols on multiple occasions.
We'd like to look into this further for you so we've reached out for more information.
Ocaddo drivers are extremly loud
Ocaddo drivers are extremly loud, they deliver at late hours 22:00-23:00 when people and children are sleeping and we are being wake up buy this drivers several times, with laud talking and laughing and leaving the engine on for 10-15 minutes whe they are chating, talking on the phone and what else are they doing Extremly Loud and disturbing.
Please take actions!!!
21 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hello there, and thank you for taking the time to leave your review. We are sorry for the disruption and noise our drivers have been causing late at night. While we cannot change the delivery times for these slots, as they are specifically requested by the ordering customer, we expect our drivers to be incredibly respectful of the local neighborhood, especially during late-night deliveries between 22:00 and 23:00. We will make sure to log the feedback to the warehouse team.
Tampers with Food
Ocado seem to have an issue in the Itchen Valley.
Just got my latest order from Ocado and the 6 pack of tomatoes have been opened and one of the tomatoes have been cut (as in a straight cut) half way through one of the tomatoes!
Last week the delivery person kept speaking gibberish.
From being the best delivery service to the worst in the area.
21 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hello there, and thank you for taking the time to leave your review. We are truly sorry to hear about the experience you have had with us. We understand that this is not the service you expect when ordering from us. If you wish to discuss this further, please reach out to our Customer Hub team.
Another successful delivery by OCADO
Another successful delivery by OCADO! Had placed a large order with Waitrose which was to be delivered at 1 pm. Received a call at 9:15 saying they 'couldn't get a van out to me and can I collect'. Father's Day weekend, guests already with us. I told them to cancel my order and will not shop online with Waitrose again. Too unreliable.
Thanks OCADO for saving our weekend.
21 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hello there, and thank you for taking the time to leave your review. We are happy we could deliver your shopping in time for your Father's Day celebrations and take the stress out of your weekend with your guests. We look forward to seeing you shop with us again soon!
Beware Ocado offers
I took what looked like a good offer on Ocado's website offering 20% off food on first order. The day my order was due, the postman delivered a leaflet from Ocado offering between 30% and 15% off my first five shops. When I queried this with Ocado Customer Services, they confirmed that I couldn't use any of the five codes on the leaflet, as I had already used the web code. So I have lost out considerably by taking a online offer.
When my order arrived, a bottle of washing liquid had split, depositing sticky goo over my shopping.
I won't be rushing to order with Ocado again!
14 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hello there, and thank you for taking the time to leave your review. We’re sorry to hear about the frustration regarding our discount offers. Our system only allows one promotional code to be applied per order, which is why the 30% leaflet couldn't be added to your initial purchase, as the 25% voucher was already applied. We completely understand why the timing of that leaflet felt disappointing, though. If you wish to discuss this further, please reach out to our Customer Hub team.
Ocado the best!
This is the best delivery service I've ever tried! I always find discounts on my favorite products, the drivers always call before arriving, there have never been any missing items or any problems. And I would say one of the cheaper delivery prices if you choose evenings. The drivers are nice! Thank you for great job!
20 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi, thank you for taking the time to leave this review! We're thrilled to hear that our service is the best delivery service you have tried! We love that you're taking advantage of our offers and evening delivery slots and that our drivers are all nice and call you before arriving. Thank you for shopping with us, we really appreciate it, and we can't wait to deliver your next shop!
Excellent first order experience
Excellent first order experience! I thought about ordering online with Ocado many times, just never got around to it. I received a flyer in the post yesterday with a few discount codes. Out of interest i checked to see the earliest delivery date. To my delight a spot was available the next day (Saturday) first thing 8 til 9. So I placed a small order to test. I received a good discount with my voucher code. Today I got a text telling me my order is on its way then another to say the driver had arrived and unpacking outside. To top it all a really friendly chatty delivery driver. All in all a great first order experience, I will order again next week!!
20 czerwca 2026
Opinia niezależna
Odpowiedź od Ocado
Hi Elvira, thank you for leaving a review and thank you for placing your first order! We're so happy to hear that you were happy with the ordering process from start to finish and that you were able to take advantage of the first-time shop discount. We hope to see you continue to shop with us in future!
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