I have recently changed from an android to an iPhone 17 pro max Fabulous phone but it takes a while to understand how to navigate around at first I am absolutely astounded at the qua... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Mason sorted everything I needed should have gone straight into store when I was defrauded initially
Reakcja na opinię
Nadia was friendly and helpful. She sorted a refund and Bolt on for me. We discussed a new tariff and she explained that the one I was already on would work better for me.
Reakcja na opinię
Went to O2 in Meadowhall this evening after a suspected fraudulent activity in my phone. I was very stressed and upset. On entering the shop the lady listened while I explained and she took me straig... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Dane kontaktowe
59 High Street, S9 1EN, Sheffield, Meadowhall, Zjednoczone Królestwo
- 0114 553 0598
4,7
Doskonała
33 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Face to face
Face to face, perfect.
Tried to resolve the same issue over the phone, they said it was sorted but it wasn’t.
24 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Meadowhall
Thank you for your feedback Elizabeth and pleased to hear that your issue was resolved successfully during your store visit and that you had a positive face-to-face experience. Thank you for your patience, and we're glad we could help get everything sorted for you.
Jamie-leigh helped resolved my 2 month…
Jamie-leigh helped resolved my 2 month ongoing issue in 30 mins 10/10
22 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Meadowhall
Hi Jacob,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xLBeYq
Facebook: https://bit.ly/4vzdRjw
Nadia was polite informative very good…
Nadia was polite informative very good at her job I’m very satiisfide
22 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Meadowhall
Hi John,
Thank you for taking the time to leave a review.
We're delighted to hear that Nadia provided such a positive experience. It's wonderful to know that she was polite, informative, and demonstrated a high level of professionalism throughout your interaction.
Providing clear, helpful, and friendly support is what we strive for, so we're pleased to hear that Nadia's service left you feeling satisfied. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wbXolo
📘 Facebook: https://bit.ly/4bCYaQf
Friendly advisor
Quick friendly customer service from Mason in Meadowhall called in to double check roaming was included, had Virgin media and didn’t realise that USA was included because of this, clearly explained from advisor
18 czerwca 2026
Opinia niezależna
Billing enquiry
Mason was really helpful when I was querying a bill charge on my account. So much easier than phoning up
18 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Meadowhall
Hello Lee,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oE9SiW
Facebook: https://bit.ly/4oyuJEa
Nadia is a star!
Nadia was extremely helpful and accommodating, she resolved my issue and dealt with O2 for me.
I was sent an insurance replacement and the esim wasnt provisioned, they wanted me to call up (HOW with no sim) and i kept going round in circles.
O2, useless... Nadia, exceptional.
15 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Meadowhall
Hello Kevin,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3ScsA59
Facebook: https://bit.ly/4vh3GzW
Mason served me
Mason served me. Much better than any phone customer service or online help I’ve had
11 czerwca 2026
Opinia niezależna
I was extremely happy with the service…
I was extremely happy with the service I received today from a lovely lady called Nadia she was so good at explaining things to me and got me all sorted within 5 mins she was really friendly and helpful ***** 5 stars from me
8 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Meadowhall
Hi Mrs Mills and thank you for the lovely review. We're pleased to hear Nadia was able to get everything sorted for you so quickly and that she took the time to explain things clearly. Providing friendly and helpful service is what we strive for, so it's great to know she made such a positive impression. We'll be sure to pass on your kind words. Thanks again for your feedback!
Excelexclent service sorted our problem…
Excellent service sorted our problem out quickly and got upgrade
8 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aySNAW
Facebook: https://bit.ly/3PR5fVU
Jamie Leigh in store was amazing
Jamie Leigh in store was amazing. She helped my issues and made it fun and easy. Thanks it made it easier than expected
6 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fvDxIK
Facebook: https://bit.ly/43oe6kX
Great friendly service agent helped me…
Great friendly service agent helped me resolve my issues explained everything clearly to me in a way I actually understood I felt he really listened to me
27 maja 2026
Opinia niezależna
Odpowiedź od O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X https://bit.ly/4e2RBXP
Facebook: https://bit.ly/4vgBM6C
Excellent customer service, quick and easy
After multiple calls to customer services relating to my sim not working correctly to receive text messages I visited the store and sat down with Mason who was very friendly, helpful and managed to resolve my issue and replace my SIM card and regain full service to my phone. He went above and beyond in supporting me and was a quick and easy process, it was nice to speak to someone in person who was able to help.
1 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RFwpj0
Facebook: https://bit.ly/3SeiTmv
Jamie Leigh was very friendly and…
Jamie Leigh was very friendly and helpful and resolved my problem promptly and professionally. She should be valued as part of your team.
1 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Meadowhall
Thank you so much for your kind words 😊
We’re really pleased to hear that Jamie was friendly, helpful and able to resolve your issue so quickly — we’ll be sure to pass your feedback on to her. She’ll really appreciate it 💙
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.