Came into the shop in a distressed state - and came into the store and saw Abbie. She had great empathy skills, great customer service and has a bright future ahead.
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęU70, Paradise Complex, 17 S John St, L1 8BU Liverpool, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
O2 instore agent very helpful
Reakcja na opinię
I visited O2 Liverpool 1 with a problem about a refund due to me. The customer service ALEJO provided was excellent. He spent time trying different ways to ensure that I would receive my refund that h... Zobacz więcej
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Abbie has Excellent service, never felt I was being talked down to. Abbie was very respectful and personable, i would encourage anyone who needs help with their phone to visit o2. I have came to Abbie... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Dane kontaktowe
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, Zjednoczone Królestwo
- 0151 707 9996
4,8
Doskonała
58 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic service
Fantastic service. Jack and Abbie are very helpful and asset to Virgin and 02.
11 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thank you for the review and lovely comments Gwendoline. We're delighted to hear that you received fantastic service from Jack and Abbie. It's wonderful to know that they were so helpful and made a positive impact on your experience. We'll be sure to pass on your kind feedback to both of them – they'll be thrilled to hear it.
You know where to find us if you need anything else 💙
Very helpful
10 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Hi Robert, we're really glad you've had a good experience and are enjoying our services 🙂
If you do need anything in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gqWDjz
Facebook: https://bit.ly/4gwP3Ea
Thanks to Abbie and Ellie for the great…
Thanks to Abbie and Ellie for the great service really appreciated, wouldn't have been able to do it without your help.
9 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Hiya Rob,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44Rq5rU
📘 Facebook: https://bit.ly/4wzo8Mu
Matt at the Liverpool One store did everything he could.
Matt at the Liverpool One store did everything he possibly could to fix our problem but he was unable to due to the incompetence of O2's customer service centre.
8 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Hi Danny,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4viWpyR
📘 Facebook: https://bit.ly/3SSuNTC
Abbie was very helpful and friendly
Abbie was very helpful and friendly, she solved my problem immediately. Thanks Abbie :)
7 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Hi Sophie,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wxHbqx
📘 Facebook: https://bit.ly/3TbReDg
Came into the shop in a distressed…
Came into the shop in a distressed state - and came into the store and saw Abbie. She had great empathy skills, great customer service and has a bright future ahead.
6 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Hi Martyn,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4grsIYz
📘 Facebook: https://bit.ly/4yfyKSw
The Friendly Staff Are Always Helpful
The Friendly Staff Are Always Helpful. And Always Resolve Any Query I May Have
6 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Hi Tony,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QJACSM
📘 Facebook: https://bit.ly/4vrDG4a
Alejo has been very helpful today
Alejo has been very helpful today, sorted all of our problems out, it should be 10 stars not 5
5 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wvH8LX
Facebook: https://bit.ly/4yeDKHc
Very good Alejo 👍
4 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RiBoWY
Facebook: https://bit.ly/3T3KuY2
Really helpful and supportive best o2…
Really helpful and supportive best o2 shop I've been to
3 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4az3e7Y
Facebook: https://bit.ly/4fl7BWH
matt
matt made sure i had left satisfied and with my phone working perfectly!
3 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y806dd
Facebook: https://bit.ly/4p7dvya
Very quick very clear was in and out in…
Very quick very clear was in and out in 10 mins
3 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vRrZVo
Facebook: https://bit.ly/4eZRSet
Odpowiedź od O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4buPqvp
Facebook: https://bit.ly/44Jf6AK
Matt helped me with some phone issues I…
Matt helped me with some phone issues I am very happy with him, excellent service with an excellent attitude
3 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p9OaUf
Facebook: https://bit.ly/4gXPG9K
Alejo was of great help
Alejo was of great help. From start to finish, very friendly and professional. I am very glad that my issue has been resolved.
2 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received.
Jack made my experience so easy and…
Jack made my experience so easy and straight forward today, he was SO patient, helpful, and took the time to answer all of my queries. Thank you so much Jack! Credit to the team!! :)
1 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received.
Matt was super helpful and sorted my…
Matt was super helpful and sorted my issue within seconds. The best customer service in the store in Liverpool one. I have never had an issue sorted so quickly and he was exceptionally helpful, understanding and friendly.
1 lipca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received from Matt in store.
Matt helped me with an ongoing issue…
Matt helped me with an ongoing issue and was very very helpful
30 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4weF9vs
Facebook: https://bit.ly/44cZ9CG
Matt was very helpful thank you so much…
Matt was very helpful thank you so much Matt
30 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oXKGnM
Facebook: https://bit.ly/4oT1BaR
Abbie was very professional and…
Abbie was very professional and extremely helpful. Many thanks.
29 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Liverpool One
Thank you for taking the time to leave us a review, Kel. We're so glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4wf54mD
Facebook: Send us a private message or mention us at: https://bit.ly/4wmpZEB
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.