I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The guy who served me was great and really helpful. The large lady who ignored me and chatted with the security guard was very ignorant.
Reakcja na opinię
After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... Zobacz więcej
Reakcja na opinię
Heena was very helpful,attentive and service was really good.she set up my new phone and transferred all my data over after some difficulties.quite happy.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Dane kontaktowe
24 New Street, B2 4RQ, Birmingham, England, Zjednoczone Królestwo
- 0121 643 3390
4,9
Doskonała
261 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Jasmine was just fabulous
Jasmine was just fabulous! Helped my Mum with a SIM replacement, explained how to do it, explained the benefits she's receiving and we left with great suggestions from her. A delight:)
Thank you, Jasmine :)
18 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hi Dania,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with Jasmine. It's fantastic to know that she was able to help your mum with her SIM replacement, clearly explain the process, and take the time to go through the benefits available to her.
Providing friendly, knowledgeable, and tailored support is what we strive for, so it's especially rewarding to hear that Jasmine's assistance left such a positive impression on both of you. We're also pleased that she was able to offer helpful suggestions and make the whole experience such an enjoyable one.
We'll be sure to pass your kind feedback on to Jasmine, who will be delighted to hear that her support was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44zV5wB
📘 Facebook: https://bit.ly/4wewgCA
Great experience very helpful staff
17 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a great experience and found our staff to be very helpful. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience reflected this.
We'll be sure to share your kind feedback with the team, who will appreciate your comments and recognition.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RL3wSL
📘 Facebook: https://bit.ly/3Ri0yFh
Every thing l asked for was covered so…
Every thing l asked for was covered so thank you.
17 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hi Marlon,
Thank you for taking the time to leave a review.
We're delighted to hear that everything you asked for was covered and that you received the support you needed. Providing thorough, helpful service is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your feedback with the team, who will appreciate your kind words.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vA2jLX
📘 Facebook: https://bit.ly/3T6FUbK
Jasmine was wonderful
Jasmine was wonderful. I've never seen someone so willing to help. The store is lucky to have her.
17 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello Jacqueline,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eyWtnD
Facebook: https://bit.ly/3Sw8CCm
Great customer service really fast and…
Great customer service really fast and friendly
17 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello Tiffany,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ozlpA4
Facebook: https://bit.ly/4euBJxg
Helped me setting up my phone jasmine…
Helped me setting up my phone jasmine gave great service thank you
17 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello Karolina,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fQzYgn
Facebook: https://bit.ly/4oyvHjT
Jasmin was amazing she made me feel…
Jasmin was amazing she made me feel really welcomed in store and she was so friendly
17 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello Saiorse,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aBt234
Facebook: https://bit.ly/4vYDom4
Odpowiedź od O2 - Birmingham New Street
Hello John,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vYD7Q0
Facebook: https://bit.ly/3ShxHkq
Konrad helped me get all my data off my…
Konrad helped me get all my data off my phone
16 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello Jan,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fPVAt7
Facebook: https://bit.ly/4euiq7o
Odpowiedź od O2 - Birmingham New Street
Hello Bashar,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3S2X3md
Facebook: https://bit.ly/4exH4Eh
Heena gave me greate service
Heena gave me greate service, she was patient and took alot of time to solve my issue. She advised me in the best way possible.
16 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello Nukelyn,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uZ7cy5
Facebook: https://bit.ly/4eqF6Fn
Excellent advice from the staff very…
Excellent advice from the staff very pleased as they solved my data problem quickly and easily
16 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello Bernadette,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QHeAQp
Facebook: https://bit.ly/4vWVG7e
Jasmine was very attentive and…
Jasmine was very attentive and professional, she made the process I had to deal with extremely smooth. She is a credit to your organisation.
16 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello Althea,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ozSbkH
Facebook: https://bit.ly/4oxzPRe
Very helpful,kind and polite h-heena
16 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello Suha,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43J1qoX
Facebook: https://bit.ly/43DWlOQ
Heena helped me set my o2 app and I am…
Heena helped me set my o2 app and I am now able to view my bill!
16 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello Dejeen,
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43GZHAx
Facebook: https://bit.ly/4xQ1GjZ
Jasmine was ever so helpful
Jasmine was ever so helpful, she’s trying to retain my business and I hope it works. Great customer service and ever so helpful.
16 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello William,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xwG9fT
Facebook: https://bit.ly/4eeduEH
Heena was very helpful with me and…
Heena was very helpful with me and patient thank you
15 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hi Muhammed,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uBYOnO
Facebook: https://bit.ly/4v6RzoU
Odpowiedź od O2 - Birmingham New Street
Hello Moir,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uEtjcP
Facebook: https://bit.ly/4uEtswT
Heena was incredible and handled my…
Heena was incredible and handled my issue very well. She was patient and helpful.
15 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Hello Natasha,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uBNTKQ
Facebook: https://bit.ly/43CsBSh
Jasmine has gone beyond and above for…
Jasmine has gone beyond and above for me and I even bought honor pad x8b which I wasn’t planning. Give her a raise please
14 czerwca 2026
Opinia niezależna
Odpowiedź od O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uDZsRJ
Facebook: https://bit.ly/4ozwcKG
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.