Numonday Recenzje 1762

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4,2

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Zobacz, co mówią recenzenci

We didn't know what to expect but always hope for top quality. We received the painting which was very well protected in bubble wrap type wrapping and very well boxed. Royal Mail courier excellen... Zobacz więcej

I made a purchase from the numonday platform on 26/1/26, paying via shop aside from receiving a order confirmation Ive had no goods and no response to the emails Ive sent to either numonday or the... Zobacz więcej

This company produces excellent Replicas of iconic Judge Dredd 2012 film equipment! My Helmet arrived we packed and fuss free, the build is astounding and look like it’s as strong as a Judges real... Zobacz więcej

I've been using Numonday for YEARS and it is one of the BEST marketplaces around - I found others like Ebay were charging sales tax, and as I"m in the USA, that wasn't accurate - whereas Numonday was... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

The online platform for UK self-representing artists, designers, makers, and sellers of vintage wares.

Dane kontaktowe

Glasgow, Zjednoczone Królestwo
www.numonday.com

4,2

Dobra

2 tys. recenzji

5 gwiazdek

4 gwiazdki

3 gwiazdki

2 gwiazdki

1 gwiazdka

Odpowiada na 55% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

25 lis 2023

Quick and efficient service

Quick and efficient service, great quality goods, and the person I bought the items loved them, highly recommended at excellent price
Thank you very much
Jon maclean

16 listopada 2023

Opinia niezależna

Odpowiedź od Numonday

29 lis 2023

Hello,

Thank you for taking the time to leave feedback.

We are delighted you had a great experience with one of our selling partners, and hope you'll shop again on our platform in the near future.

Best regards,

Numonday Support

25 lis 2023

Thanks Maya for the beautiful baby…

Thanks Maya for the beautiful baby blanket, it’s a perfect size, and is beautifully made. We love it 🥰

25 listopada 2023

Opinia niezależna

Odpowiedź od Numonday

29 lis 2023

25 lis 2023

What an excellent seller

What an excellent seller I love my earring thank you 100% quality & service highly recommend this seller would buy from again thank you

25 listopada 2023

Opinia niezależna

Odpowiedź od Numonday

29 lis 2023

25 lis 2023

Gorgeous wax melts

The melts ate absolutely gorgeous and the smell is so authentic and lingers long after the candle has burned out.
The seller also gives free shipping codes, winner all round for me.

17 listopada 2023

Opinia niezależna

Odpowiedź od Numonday

29 lis 2023

Zaktualizowano 25 lis 2023

Numonday seller review

**Numonday have been in touch and have hopefully resolved the issues*** These have been ongoing since the start of September! And emails were sent at that time about customer orders disappearing! So that's when my account issues started, not the last email a couple of days ago.

But thank you for fixing them now.

I've been a Numonday seller for around a year.

It started off great, but now there are so many glitches with the platform its really difficult and frustrating.

I have orders disappearing from shop manager after a day or two. I make items to order so this isn't enough time. This is a fairly new issue.

I've had issues refunding through the payment platform, as now you have to email Numonday so they can issue the refund, after you've refunded Numonday. A very long winded and unnecessary process.

Now to top it off, I'm trying to organise a Black Friday sale and the shipping settings have disappeared from my shop manager. So my customers will be charged shipping per item, instead of combined postage.

You can only contact Numonday via email and they aren't quick to respond.

Even when they do respond, the problem isn't solved, they just send an email saying they will look into the issue and nothing is resolved.

I paid for a lifetime membership so as they're not making any further money from me, I assume the glitches on my account aren't top priority unfortunately.

Lovely item, well packaged and fast delivery. Thankyou. Will use again.

21 września 2023

Odpowiedź od Numonday

22 paź 2023

Hello,

Thank you for taking the time to leave a review and for supporting one of our many selling partners.

We are delighted you are happy with the service.

Best regards,

Numonday

Zaktualizowano 23 wrz 2023

Avoid any company that you cant contact…

Avoid any company that you cant contact by phone.

Edit:
They admit they dont offer phone support, which is the reason for my 1 star and now they are trying to get my review removed...

Phone support is important to me and others.
I am not your customer because of this.

Day three: They still persist on getting my review taken down, stating I am not a customer.
No, because you don't have a phone number.

21 września 2023

Odpowiedź od Numonday

22 wrz 2023

Hello,

Thank you for your feedback. We appreciate your interest in our services and are here to assist you.

Please note that at this time, we do not provide phone support. However, we have a dedicated support team ready to assist you via email at hello@numonday.com or through any of our social media channels. Our team is committed to providing you with timely and effective support through these channels, and we are confident that we can address any questions or concerns you may have.

We understand the importance of accessible customer support, and we want to assure you that our email and social media support options allow us to provide you with the best possible assistance. If you have any inquiries or require assistance, please don't hesitate to contact us through the aforementioned channels. We are here to help and look forward to serving you.

Best regards,

Numonday

Zaktualizowano 5 paź 2023

Not good for sellers

They spend all their time marketing to get you to join but when something goes wrong, as it has with me, customer service and support is none existent.

I have tried contacting them by email and via Facebook messenger but they don't reply. This has been over weeks now and no response.

I spoke with a friend about how bad an experience I was having with them, and she told me she knows a few people who have had the same issues with support being none existent once they've got your money.

With me they changed the way they operate without telling me, which meant they removed my downloadable files without warning but left the shop running (so they could continue to charge me). This caused a complaint when a customer bought the product not realising (as neither did I) that Numonday had changed it's policy for downloadables and therefore deleted my products.

I've had no help regarding this apart from the link they've put below, which doesn't explain why they didn't warn me they were deleting my files, or help me regarding the complaint. They've ignored all my emails and Facebook messages.

To change policy and remove the files I spent a lot of time uploading, without contacting me and then not to reply to me, is terrible service and highlights what they are all about - getting people to sign up then leaving them without any support team.

16 września 2023

Opinia niezależna

Odpowiedź od Numonday

21 wrz 2023

Greetings,

We appreciate your response.

At Numonday, we indeed permit sellers to offer downloadable products; however, it's important to note that sellers are responsible for emailing these products to customers after purchase.

This specific process is detailed in our FAQs and Help Centre for your reference.

Should you require any additional assistance with your account, please don't hesitate to contact us at hello@numonday.com. Our dedicated support team will respond to your query within one working day.

Warm regards,

Numonday

9 wrz 2023

Accessing quality products from local…

Accessing quality products from local artists and craft makers

25 sierpnia 2023

Odpowiedź od Numonday

21 wrz 2023

Hello,

We extend our sincere gratitude to you for taking the time to share your feedback and for your valuable review of Numonday on Trustpilot. Your support means a great deal to us, and we are thrilled to learn about your positive experience with one of our selling partners.

Here at Numonday, our passion lies in creating a platform that connects customers like yourself with talented independent sellers. Your support is instrumental in empowering small businesses, enabling them to flourish in a competitive market.

We are genuinely delighted to hear that you have found value in the products and services offered by our selling partners. Your satisfaction is our top priority, and we are unwavering in our commitment to enhancing our platform to elevate your shopping experience.

If you have any specific feedback or suggestions on how we can further improve our services, please do not hesitate to reach out to us. Your insights are invaluable, and we will carefully consider them as we continue our mission to provide an even better platform for both our customers and sellers.

Once again, we want to express our heartfelt thanks for your support and for choosing Numonday. Your contribution plays a pivotal role in the success of our selling partners. Should you have any further inquiries or require assistance, please feel free to contact us.

Best regards,

Numonday

7 wrz 2023

Fantastic

The handmade earrings I bought were fantastic & looked even better than in the photo! Arrived quickly and lovely seller kept me informed. I will be buying from here again 🙂👍🏻

26 sierpnia 2023

Odpowiedź od Numonday

21 wrz 2023

3 wrz 2023

Great items that were described…

Great items that were described accurately. Dispatch was speech and I’m happy.

22 sierpnia 2023

Odpowiedź od Numonday

21 wrz 2023

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