I was asked by my accountants to ask you for a P60 for last year and when i phoned I asked the girl for a P60 for giving to my accountant and was met by a rather sharp reply that the P60's were being... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good morning Nucleus Financial. Being an ex CEO I have pleasure in complementing your Company . There was a problem in my meeting a date for the completion of my pension withdrawal . Two of your... Zobacz więcej
Reakcja na opinię
My IFA on the 7th of April instructed Nucleus Financial Services (formerly James Hay) to transfer money from my portfolio to my current account. After much chasing It arrived on the 29th April. If you... Zobacz więcej
Reakcja na opinię
Called to get tech support this morning and spoke with Simone. She was super helpful and enabled me access to the platform with ease. Call was answered within seconds too. Great customer service. Than... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money. We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds. Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding. We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
Helping to make retirement more rewarding
Napisane przez firmę
- We have an overarching commitment to support advisers. By harnessing James Hay’s pensions expertise and Nucleus’ digital capability, we’re building the best retirement-focused adviser platform for larger adviser firms in the UK.
Dane kontaktowe
Suite 202 Warner House, SP1 3TB, Salisbury, Zjednoczone Królestwo
- 0131 226 9800
- communications@nucleusfinancial.com
- www.nucleusfinancial.com
3,8
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My experience with Nucleus.
Everything has been carried out as per my instructions with the expertise I had come to expect from a renowned professional company. I would recommend you to anyone who needs their finances looked after.
9 lutego 2026
Odpowiedź od Nucleus Financial
Hello Tony,
Thank you for sharing this great review! If there's anything further we can do to support you, please get in touch.
Kind regards,
Lewis
I'm disappointed in becoming a Nucleus customer by default
I have been a James Hay customer for many years and I'm disappointed that I have now become a Nucleus customer by default. It may be that the website is suffering from teething troubles in absorbing the James Hay customers and so I'm reserving judgement. However at present the financial information available to me on the Nucleus website is neither 'current' nor sufficiently available for my individual investments.
Just had a reply to advise that the values are only updated on a monthly basis (previously when I visited the James Hay site the values were up to date).
2 marca 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Dear Frank,
Thank you for taking the time to share your feedback, and for being a long‑standing James Hay customer. We understand that moving to a new platform wasn’t something you chose, and we’re sorry to hear that your experience with the Nucleus platform hasn’t yet met your expectations.
If you require specific information, we’d really like to support you and get this resolved. Please feel free to contact our team on 03455 212 414 with your account details, and we’ll be happy to help.
Many thanks
Angela
supportive
Honestly, I've not had much contact. But the recent interactions were supportive and genuine without being pushy. And I thank you for that.
5 lutego 2026
Odpowiedź od Nucleus Financial
Hello Roberta,
Thank you for leaving your review. It's great to hear the contact you've had with us has been positive. If you need anything further please don't hesitate to get in touch.
Many thanks
Linsey
Amazing customer service
Amazing customer service put me completely at ease as unable to register /log in .
Agent was very helpful and ready to assist me navigate the platform
26 lutego 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello,
Thank you for your kind words. It's fantastic to know the person you spoke with was able to help you. We'll be sure to share your feedback with the team.
Many thanks
Linsey
Logg in
Sarah was brilliant today sorted my logg in straight away thank you
20 lutego 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Alana,
Thank you for taking the time to share your experience. It's great to hear Sarah was able to help you resolve your log in problems. If you need anything further please don't hesitate to get in touch.
Many thanks
Linsey
Awful Service
I have been waiting for over a week now for my pension funds. Every day I’ve been told:
Don’t worry, we will keep an eye out for you
Yes, you have had a payslip. That means you will get it tomorrow.
The payslip comes from a third-party it doesn’t mean you’re getting paid yet
Oh, the money is our side
It’s no good you phoning every day nothing’s going to change
Yes, we are having problems with a new website
No, I’m sorry I can’t talk to that team. I have to put in arequest. The more requests I put in the longer it will take for you.
This is why I’m writing such a poor review. Do not use this company.
20 lutego 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Dear Mr Bowley
Thank you for taking the time to share your feedback, and we’re sorry for the frustration and the uncertainty you’ve experienced while waiting for your Pension income. This isn’t the level of service we aim to provide, and we understand how important timely payments and clear communication are.
We appreciate your patience during this period and we are committed to rebuilding your trust and providing the level of support we always strive to deliver.
Many thanks
Angela
Richard was very patient helping me
Richard was very patient helping me to log into my account.
He had to explained several times as I was having difficulty logging in.
16 lutego 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Georgina,
Thank you for sharing your experience. I'm glad Richard was able to help you. If there's anything further we can do to support you please don't hesitate to get in touch.
Many thanks
Linsey
Five-star service from the Nucleus helpline
Five-star service when I rang Nucleus for technical help. Jennifer was friendly, knowledgeable, patient and (for a non-tech person like me) easy to follow
5 lutego 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Hi Sarah-Jane,
Thanks so much for leaving us this 5-star review. We're glad Jennifer was able to deal with your query.
Kind regards
Lewis
Nucleus ok was an ok platform to use shame…
Nucleus was an ok platform to use shame the independent Financial advisor wasn't as proactive
19 grudnia 2025
Odpowiedź od Nucleus Financial
Hi Deborah,
Thanks for sharing your feedback and leaving us this review.
If there are things you’re unhappy with, it’s definitely worth raising them with your financial adviser so they can support you properly as Nucleus are responsible only for safeguarding and administering your assets.
If there’s anything about the platform itself you’d like help with, we’re always here to assist.
Thanks
Lewis
Pleasant, professional help.......
Professional help from Sarah accessing my account and setting up username, registration and password. My account had locked and back up and running now with new details.
4 lutego 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Dear Keith
Thanks so much or taking the time to leave us a review, we really appreciate this and glad Sarah was able to help!
Kind regards
Emma
Odpowiedź od Nucleus Financial
Dear Ian
Thanks so much for taking the time to leave us a review, we really appreciate it!
Kind regards
Emma
Proper customer service
Very efficient, knowledgeable and helpful.
Sarah also understanding our man difficulties !
Well done
30 stycznia 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Dear Geoffrey
Thanks for leaving us a five-star review.
We're so pleased to hear this about Sarah, and glad they were able to assist you during your call. We'll be sure to pass on your feedback to them.
Kind regards
Emma
Very helpful and took time to explain…
Very helpful and took time to explain exactly what I needed to do .
29 stycznia 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Dear Brian
Thanks so much for taking the time to leave us a review.
We're happy to hear the team were able to support you on your call, we'll pass your kind feedback onto them directly.
Kind regards
Emma
Professional and friendly staff.
Having been dealing with Nucleus for several years now be it directly or through my financial advisor of who has recently been removed,I have found Nucleus colleagues such as Nikki and Hannah both friendly and professional.
All correspondence regarding my investments etc are produced in a way that is so easy to follow and understand, here's to the future for both myself and Nucleus.
Thank you,
Mr Lewis J. Brown.
22 grudnia 2025
Odpowiedź od Nucleus Financial
Hello Lewis,
Thanks for taking the time to leave us a five-star review! We're so pleased to hear of your positive experience and will be sure to pass on your kind words.
Kind regards
Lewis
Good customer service
The lady I spoke to was called hannah she was very helpful and patient with me and explained what I had to do to . Hannah that was excellent customer service .thank you
23 stycznia 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Dear David
Thanks so much for leaving us a review. We're glad Hannah was able to support you during your call!
Kind regards
Darran
Unexpected call response
Previous experience has always been excellent when contacting this company.
However this afternoon when the call was answered this afternoon 22nd January the background noise and laughter made it very difficult to hear the person on the other end.
Very disappointing that my call did not end in a satisfactory response.
22 stycznia 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Hi David,
Thanks for raising this, and I’m sorry for the inconvenience — I understand how frustrating this can be.
To allow us to look into this for you, could you please email our Tell Us How We Did mailbox at Tellushowwedid@nucleusfinancial.com, including your client reference number and the number you made the call from.
Kind regards
Darran
I contacted Shelby at Nucleus Financial…
I contacted Shelby at Nucleus Financial in January 2026. Shelby was very helpful and sorted my queries quickly, efficiently and politely.
Shelby is an asset to the company
16 stycznia 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Dear Laurie
Thanks so much for leaving us a review. We're glad Shelby was able to support you during your call!
Kind regards
Darran
Shelby was really helpful and polite
Shelby was really helpful and polite. Excellent customer service from Shelby. Thank you so much.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Dear Mark
Thanks for leaving us a review! We appreciate you taking the time to do so.
Kind regards
Darran
Got the task completed and Sarah was…
Got the task completed and Sarah was attentive and a pleasure to deal with
21 stycznia 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Dear Mr Boyce
Thanks so much for leaving us a review. We're glad Sarah was able to support you during your call!
Kind regards
Darran
My problem was sorted out quickly by a…
My problem was sorted out quickly by a lady who was easy to understand over the phone, she took time to explain clearly and waited until I had fully completed changing my pass word. Excellent help. Thank you.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Nucleus Financial
Dear Peter
We're so pleased to hear this. Thanks for taking to time to leave us a five-star review on it!
Kind regards
Darran
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.