I was asked by my accountants to ask you for a P60 for last year and when i phoned I asked the girl for a P60 for giving to my accountant and was met by a rather sharp reply that the P60's were being... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good morning Nucleus Financial. Being an ex CEO I have pleasure in complementing your Company . There was a problem in my meeting a date for the completion of my pension withdrawal . Two of your... Zobacz więcej
Reakcja na opinię
My IFA on the 7th of April instructed Nucleus Financial Services (formerly James Hay) to transfer money from my portfolio to my current account. After much chasing It arrived on the 29th April. If you... Zobacz więcej
Reakcja na opinię
Called to get tech support this morning and spoke with Simone. She was super helpful and enabled me access to the platform with ease. Call was answered within seconds too. Great customer service. Than... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money. We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds. Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding. We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
Helping to make retirement more rewarding
Napisane przez firmę
- We have an overarching commitment to support advisers. By harnessing James Hay’s pensions expertise and Nucleus’ digital capability, we’re building the best retirement-focused adviser platform for larger adviser firms in the UK.
Dane kontaktowe
Suite 202 Warner House, SP1 3TB, Salisbury, Zjednoczone Królestwo
- 0131 226 9800
- communications@nucleusfinancial.com
- www.nucleusfinancial.com
3,8
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 87% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Letter received about reviewing my…
Letter received about reviewing my accounts. Called Nucleus Go and with help from Christopher matter was quickly resolved and access to accounts sorted😁
17 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello,
Thank you for taking the time to leave this review. It's good to hear Christopher was able to quickly help you.
Many thanks
Linsey
A Swift Resolution
I telephoned Nucleus because I did not appear to have received the letter to enable me to register access to my account online. I spoke to Hannah who talked me through the registration process and everything was resolved to my satisfaction. Hannah's telephone manner was exemplary. She spoke clearly and was very patient and reassuring.
17 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Jonathan,
Thank you for sharing your feedback. We’re delighted to hear that Hannah was able to resolve your query and guide you through the process so effectively. We’ll make sure your kind comments are passed on to Hannah and the team.
Many thanks
Linsey
Always available and helpful
Always available and helpful - Christopher was friendly and efficient
16 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Susan,
Thank you for your review. It's great to know your experience with us was positive and that Christopher was able to help.
Many thanks
Linsey
Helpful and efficient advisor
Helpful advisor Christopher dealt with my query efficiently.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Clive,
Thank you for taking the time to share your review. It's good to know Christopher was able to help you. If you need anything further please don't hesitate to get in touch.
Many thanks
Linsey
Christopher was helpful in getting me…
Christopher was helpful in getting me started with Nucleus, I hope this company continues to be helpful.
15 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Amanda,
Thank you for sharing your experience. I'm pleased to hear Christopher was able to help you get started. If you need further help please don't hesitate to get in touch.
Many thanks
Linsey
Excellent Customer Service
My call to Nucleus was answered swiftly and my query resolved quickly by Hannah in just a few minutes.
16 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello,
Thank you for taking the time to share your kind review. It's great to hear Hannah could help you quickly.
Many thanks
Linsey
Excellent service from Simone
16 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Moira,
Thank you for your kind words. I'm glad Simone was able to help you and you had a positive experience.
Many thanks
Linsey
Pension Query
I required to discuss a matter with regard to my pension, and I spoke to Sarah who was very pleasant and professional. I felt very reassured at the end of the conversation especially as she explained everything to me in detail.
Thank you Sarah for a great service
12 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Felicia,
Thank you for leaving your review. It's great to hear Sarah was so helpful and provided you with everything you needed. We'll be sure to pass on your kind words to her and the team.
Many thanks
Linsey
Very experienced pension advisor took…
Very experienced pension advisor took my call and dealt with my matter in a timely manner
21 listopada 2025
Odpowiedź od Nucleus Financial
Hello,
Thank you for sharing your experience. I'm glad we could help you and resolve your query.
Many thanks
Linsey
The help I received from Richard was…
The help I received from Richard was first class.
His patience and understanding made it a much more pleasant experience than I expected
Many thanks
10 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Pete,
Thank you for leaving your review. It's great to hear Richard was able to help you with empathy, making you experience positive. If you need further help please don't hesitate to reach out.
Many thanks
Linsey
Access issue resolved
Struggled to register my account but was kindly assisted by Hannah. Very pleasant and knowledgeable, she soon had me logged in and even guided me through all the menu options as guidance for future use. Thankyou
9 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Chris,
Thank you for sharing your experience. I'm glad to hear Hannah could help you log in and took the time to show how to navigate. We'll be sure to share your kind words with her.
Many thanks
Linsey
Speedy resolution of query
9 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hi Claire,
Thank you for taking the time to leave your review. I'm glad we could help you quickly, if you need further support please don't hesitate to get back in contact.
Many thanks
Linsey
Excellent!!!
My dealings with Nucleus have always been excellent, and working with Simone in getting my request sorted today was yet another impressive example of the efficiency, effectiveness, professionalism and helpfulness of the Nucelus Customer Service Team in general (and Simone in particular this time around!). Thank You!!!!!
1 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Malcolm,
Thank you so much for sharing your feedback. We’re delighted to hear that your experience with Nucleus has consistently been good. And that Simone was able to help you effectively. We'll be sure to share your kind words with her.
Many thanks
Linsey
Professional Service
easy to contact and great manner, advice and resolution from Shelby.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hi Martin,
Thank you for leaving your review. It's great to hear Shelby was able to get a solution for you.
Many thanks
Linsey
Thank you Hannah
I recently experienced an issue with an external company . Leading to a great deal of stress and anxiety.
I contacted Nucleus and Hannah answered.
What a wonderful experience, Hannah dealt with me in the most professional/calming manner .
Hannah’s communication was excellent, very patient and helpful explaining the process in a simple way.
A credit to the company. Thank you Hannah.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Robert,
Thank you for your review. I'm happy to hear Hannah was able to help you, especially as you'd experienced frustrations. We'll be sure to pass on you r kind words to her.
Many thanks
Linsey
Easy to get through to Customer…
Easy to get through to Customer Service. Christopher answered my query, sorted it out straight away and was very helpful.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Jayne,
Thank you for your kind words. It's great to hear Christopher was able to help you. If you need anything further please don't hesitate to get in contact.
Many thanks
Linsey
Invested my pension wisely and guided…
Invested my pension wisely and guided it through pandemic and got through the other side!
12 listopada 2025
Odpowiedź od Nucleus Financial
Hello,
Thank you for sharing your experience with us. We’re pleased to hear you’re satisfied with the performance of your pension.
Please note that Nucleus is unable to provide financial advice. To ensure your investment decisions are aligned with your needs and goals, we always recommend seeking guidance from a qualified financial adviser.
Many thanks
Linsey
good phone support
Had a problem logging in and it was resolved quickly
3 grudnia 2025
Opinia niezależna
Odpowiedź od Nucleus Financial
Hello Graham,
Thank you for sharing your review. I'm glad you're experience was positive and we could resolve your log in issue quickly. If you need further help please don't hesitate to get in touch.
Many thanks
Linsey
Odpowiedź od Nucleus Financial
Hello TJ,
Thank you for sharing your experience. I'm glad you found the person you dealt with helpful. If you need anything further please don't hesitate to reach out.
Many thanks
Linsey
Odpowiedź od Nucleus Financial
Hello Neil,
Thank you for you review. It's great to know you found us easy to deal with. We'll be sure to share your kind words with the team.
Many thanks
Linsey
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.