NU Car Rentals Recenzje 

Quickly after I booked my trip, my flight was moved up so I needed to reschedule my reservation to reflect the new change. I emailed them back when that was a thing you could do and they said I could not request if the trip was more than two weeks out (my trip was still a good 3 or so months out I would think the earlier you request the better). So I waited until two weeks out and I tried calling since I could no longer send a new email. They hung up on me after 10 minutes on hold so I responded to the old email instead. FOUR DAYS LATER, they said there are no earlier slots available (I WONDER WHY) and mistyped my information and request like they did not even know what my reservation was. Can't get a refund and can't even cancel on expedia. This company is a joke.

Je déconseille fortement de louer un véhicule auprès de l’agence de Marrakech aéroport.
J’ai été victime d’une arnaque manifeste orchestrée par un employé, avec la probable connaissance de son responsable.

À chaque tentative de paiement par carte bancaire pour le blocage de la caution, l’employé interrompait volontairement la connexion internet entre son téléphone (utilisé comme partage de connexion) et le terminal de paiement situé devant moi. Il me faisait ensuite croire qu’il s’agissait d’un problème avec ma carte bancaire.

L’objectif était clairement de contraindre les clients à souscrire une assurance complémentaire, soit :

* 23 € par jour pour une caution de 500 €,
* ou 27 € par jour pour une caution à 0 €.

La manœuvre reposait sur une subtilité technique : l’arrêt volontaire de la connexion internet entre le TPE et le téléphone servant de point d’accès.
Lorsque j’ai insisté pour réessayer le paiement, le responsable de l’employé est intervenu pour demander d’arrêter les tentatives, sous prétexte que cela risquait de « bloquer le terminal ». Tout semblait préparé à l’avance, et l’employé avait une réponse toute faite à chaque question.

Je ne me suis rendu compte de l’arnaque que le lendemain, lorsque ma carte bancaire a parfaitement fonctionné dans une autre agence de location. En repensant au comportement de l’employé, ses gestes, ses explications, et même la peur visible dans ses yeux lorsque je lui ai clairement dit qu’il s’agissait d’une arnaque et que je comptais contacter les autorités, tout est devenu évident.

Une plainte sera déposée auprès des autorités compétentes pour escroquerie, et je n’abandonnerai pas cette affaire. De telles pratiques portent gravement atteinte à l’image du Maroc, aussi bien auprès des MRE que des touristes étrangers, et ne doivent en aucun cas rester impunies.

Don’t rent a car from this place. They charge me 678 in fees…. I’m disputing the charges but they are thieves and liars… stay away!!!🤥

SCAM ALERT – DO NOT USE PLANETRENTAL OR NU CAR RENTALS IN MOROCCO

ABSOLUTE NIGHTMARE – COMPLETE AND UTTER SCAM

I booked a car through PlanetRental with NU Car Rentals in Morocco. When I arrived – IN THE MIDDLE OF THE NIGHT WITH A SMALL CHILD – the deposit price had SIGNIFICANTLY INCREASED from what was originally agreed.

On top of that, the deposit WOULD NOT even go through. I was then told I had to pay an EXTRA €155 – ON TOP OF THE FULL HIRE COST I HAD ALREADY PAID.

THIS IS A TEXTBOOK BAIT-AND-SWITCH SCAM.

They left us with NO WHERE TO GO, in the middle of the night, with a child, knowing full well we had no choice but to pay or be stranded. They are NOT interested in service – only EXTRACTING MONEY.

IF YOU CANNOT HONOUR YOUR OWN PRICES, DO NOT LIST YOURSELF AS A PROVIDER. PERIOD.

DO NOT BOOK WITH PLANETRENTAL OR NU CAR RENTALS IN MOROCCO UNLESS YOU WANT TO BE RIPPED OFF, STRANDED, AND HUMILIATED.

I’m sharing this to warn others – PLEASE STAY AWAY AND SAVE YOUR FAMILY FROM THIS ORDEAL.

AVOID. AVOID. AVOID.

Why is it required to give them even one star when it was the worst experience ever. Once you travel all the way across the United States and get to pick up the rental car. They stick you in a room with a monitor. No real human. Then they tell you they want a thousand dollar cash deposit after the rental is already paid for on a Credit Card. If that isn’t already horrific then they hold your money for five to ten days while they make capital gains off your money that they literally robbed from you. Never again. Worst scam ever.

Never rent from this company we booked it through our Travel portal through Capital one credit card. It ended up costing us twice as much as quoted. We got a flat tire and we're told that we were on our own at our own expense.

A $100 reservation turned into an $800 bill with an unreal amount of non disclosed nonsense. Never again

My husband made a car reservation with Nu Car Rentals through Expedia and did not realize it was non- refundable and could not be cancelled. We realized almost immediately that he had made a mistake and we do not need this reservation. After several email to customer service we were granted a refund less a 10% service fee. We appreciated that they made an exception and grated the refund.

Location de 6 jours à Marrakech
A défaut de mettre 0 j'ai du mettre 1 étoile. A fuir absolument. Un ramassis de voleurs. Refuse la carte de crédit au motif que le nom de ma société apparait (en plus de mon nom) sur la carte. Par contre est prêt à l'accepter si je prends l'assurance à 23€ par jour (3* le prix de la location). Je suis parti et via mon broker (Discovercars) j'ai repris une location ailleurs.

N U stands for NEVER "UGH"GAIN. Terrible experience. Would never recommend this company to anyone.

I read all the bad reviews, but took the chance anyway. I'm VERY happy I did! They were fast, friendly and I got exactly what wanted at less than half the cost of the other rental agencies. The shuttle from the airport to the rental desk was quick. I didn't spend more than 5 minutes waiting. I will definately be using them again.

My experience was extremely disappointing and felt highly deceptive.

When I arrived at Bucharest Airport (at 4:00am) to collect a vehicle I had already booked and prepaid for, I was told that unless I purchased their overpriced insurance, I would not receive the car — despite already having valid independent coverage.

Given the circumstances and lack of any realistic alternative at that time, I was effectively pressured into paying an unnecessary additional charge.

This felt like a deliberate tactic: attract customers with low advertised prices via 3rd party platfrom and then force extra payments at pickup.

To make matters worse, the vehicle provided did not properly match the category presented during booking.

After the rental, I contacted the company directly to raise this issue and request an explanation. As of now, I have not received any response whatsoever.

The combination of misleading practices and complete lack of accountability says everything about this company’s standards.

I strongly advise travelers to avoid this company. What appears to be a good deal may end up costing far more than expected.

My reservation price was 253.74 and I ended up paying 483.15. Strong arm sales for uneeded insurance that I was told was not covered by my AMEX Reserve and or my Auto Insurance. This location is very far from the terminal, so not really able to cancel and change.There are other charges for Cust Facility/ Trip. Overall a total rip off compared to legacy car rental companies. I would avoid this place and will never consider it again.

If I could give it a 0, I would. This place (Ft. Lauderdale) is the stuff of vacation nightmares. The rental came with the airline reservation. NEVER AGAIN will I use any online ticket service EVER because of this NU rental car experience. The "manager" actually spoke to waiting customers from a semi open bathroom door WHILE HE WAS USING IT. The whole experience was surreal and bizarre. It would have made more sense if the cars were boosted. They charged me $500 for a $96 online confirmation code. Then he told me it was my fault for making the reservation and not reading the subsequent emails that exist somewhere, just not in my email. A property manager in the slums of Mumbai has better people skills than this guy. Run far away from any NU Car Rental and get an Uber.

I found what I thought was a great deal on a rental car. It was literally less than 1/4 the cost of most others. Our plan was to pick up the rental in Denver, drive to Mount Rushmore in South Dakota, then return to Denver 5 days later. When I got to the nu car rental counter, the agent (terrible interpersonal skills, zero stars out of five) told me they couldn’t rent the car to me because they only allow their vehicle to travel into neighboring states only. I won’t be using nu car rentals again.

The arrangement was to fill up the gas tank when we returned it. We filled it up. We have a receipt. And topped it off. The attendant/employee said were were 2 gallons short. We also have not only the receipt but also took a picture of the fuel marker dashboard showing it is full.

Wish there was negative stars to be able to attribute. Jose, combative with me also. Bad customer service. They ended up charging us 2 gallons of gas still.

Thank Goodness we paid for the insurance, because who knows what might have happened. No thanks...

Nu Car Rental is the biggest rip off, Hidden fees will double what you think you are paying, in Phoenix they are also off site so you have to shuttle to pick up car and wait in line for a long time, STAY AWAY FROM NU CAR RENTAL

Voiture propre à l arrivé la personne est arrivé super vite nous récupérer et pareille pour rendre la voiture c cool
Merci à Abdel pour son efficacité

If I could rate this a no star I would. The worse experience ever. We arrived in Tampa Bay, Fl May 5th, 2026, and first our mistake didn't realize they weren't in the airport they were off ground. Waited for a shuttle to shuttle us to the dumpiest place with not a car we ordered. Had to upgrade which cost another 300 bucks. Then the insurance deal wasn't as stated online, the tolls they charged us extra for and stated online 2 drivers and could only have one or pay more. Very rude the receptionist had attitude talked like she had crap in her mouth. Then when we returned the car, we were told to have it back by noon which we did, plus we called to tell them we were coming so they could have someone ready to shuttle us to the airport, we get there so unorganized and no one to take us. She then stated she would ask her boss if she could take us and never came outside to let us know she wasn't able to do so. We went inside and told her she could have told us at this time we're getting nervous we will miss our flight, so we call Lyft to come and get us, another charge for us. Lyft driver very pleasant we just made our flight if we would have waited another minute we would have missed the fight. Please do not rent from Priceline they use 3rd party places and it's all bad. I have learned to NEVER rent a car from both places.

Worst experience ever.
Do not book here.
It is set up so that no matter the clients' degree of preparedness, insurance, top credit card and pre-paid status, the client will be charged hundreds of dollars more for in stealth fees.
In addition, a deposit of $2000 is required unless the client pays a non-refundable fee.

They do not care if the client leaves without their reserved car. They just smile through the repeated gouging attempts.

Worst experience ever. If you have deep pockets and a yearning to be ripped off, then go here.