Anna at Inverness branch. Fantastic to deal with I arrived on a busy Thursday afternoon with multiple people waiting I was in and out with in the hour. Fast efficient friendly
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Lokalizacja
Zmień lokalizację12 Harbour Road, Longman Industrial Estate, IV1 1SY Inverness, Scotland, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Called in to Northgate Inverness and was dealt with promptly and efficiently Staff member Ana was very approachable and friendly Highly recommend
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Since you have a branch in the highlands now I have found this so useful…using third parties and having uncertainty as to where my van was going before was not ideal but the Inverness branch are brill... Zobacz więcej
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Peter R. and Billy delivered a repalcement hire car for my partner today. They arrived on time, reviewed the car with me in a very professional manner and gave contact details in case of any problem G... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Napisane przez firmę
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Dane kontaktowe
12 Harbour Road, Longman Industrial Estate, IV1 1SY, Inverness, Scotland, Zjednoczone Królestwo
- 01463 211 100
3,9
Dobra
33 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Anna at Inverness branch
Anna at Inverness branch. Fantastic to deal with I arrived on a busy Thursday afternoon with multiple people waiting I was in and out with in the hour. Fast efficient friendly
8 października 2026
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hello Bret, thank you for your review!
We're delighted to hear that Anna provided such a fantastic experience at our Inverness branch. It's great to know that, despite a busy afternoon, you were in and out within the hour thanks to her fast, efficient, and friendly service. 🚚
We'll be sure to pass your kind words on to Anna. Thank you for taking the time to share your feedback! ⭐
Take care,
Emma
Northgate Inverness and…
Called in to Northgate Inverness and was dealt with promptly and efficiently
Staff member Ana was very approachable and friendly
Highly recommend
21 września 2026
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Thank you for your review, John!
We're delighted to hear that Ana provided such a friendly and approachable service during your visit to our Inverness branch. It's great to know that you were dealt with promptly and efficiently. 👏
We'll be sure to pass your kind words on to Ana. Thank you for your recommendation and for taking the time to share your feedback. 🌟
Take care,
Emma
Had to transfer stock and tools from my…
Had to transfer stock and tools from my lease van to my company-owned one, but the former was kaput in the Inverness Northgate Service Yard. Amanda there was most helpful to facilitate access in order for us to do so. Thanks!
14 września 2026
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi Peter, thank you for taking the time to leave us a review!
We're sorry to hear about the issues with your lease van, but we're delighted that Amanda was able to help make the situation easier for you. It's great to know she facilitated access to the vehicle so you could transfer your stock and tools without any additional hassle. We'll be sure to pass on your kind words to Amanda and the Inverness team.
Thank you for your feedback, and we hope to be of assistance again in the future. 😊
Take care,
Imogen
Van drop off
Dropped my van off at the branch this morning @7.51 😂😂
Met by a happy cheery lady..
Very quick and efficient with my van and was in and out in 2hrs.
Great service and would highly recommend this company
👍👍
9 września 2026
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi Graeme, thank you for your review!
We're delighted to hear that you received such quick and efficient service during your visit. 🚚👏
It's wonderful to know that you were greeted by a friendly and cheerful member of the team and that everything was completed so promptly. 😊
Thank you for your recommendation and for taking the time to share your feedback. We really appreciate it and look forward to welcoming you again soon!
Take care,
Emma
Overstretched depot.
Asked for a 10am service as I live 2hrs away (common in Highlands), was sent a reminder for 8am. Arrived at 8am, nowhere to park staff filled car park and grass verge, didnt get sorted til 8.30. Reception staff wanted finish cigarette and to catch up with each other before the queue. Asked when to return and was told could be the following day as they weren't starting straight away. I called in the following day at 4:50 to see how it was going and was told works were complete. I got a train back down on Wed morning. Trains and walking home from station cost me £45 and 6 working hours as I live on a croft above Rogart. On arrival to collect the avenue into the yard was blocked with 3 cans waiting for service, and car park full of cars. Karen was helpful and the lady who was in charge of collections on arrival but it seems the premises are not fit for the volume of work.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi John, thank you for taking the time to leave a review.
We're sorry to hear that your experience did not meet expectations and we appreciate your detailed feedback. We understand the frustration caused by receiving an appointment reminder for a different time than requested, the parking difficulties on arrival, and the delays you experienced during both drop-off and collection.
We also apologise for the inconvenience of having to make additional travel arrangements and the associated time and cost involved while your vehicle was with us. We recognise the particular challenges of travelling in more remote areas and appreciate the impact this had on your working day.
That said, we're pleased to hear that Karen and the colleague responsible for collections were helpful during your visits, and we'll ensure your positive comments are passed on to them.
We would like the opportunity to investigate your concerns further and review the details of your case. Please contact us directly at customer.services@northgate.co.uk with your vehicle registration, booking reference, or claim details so that we can carry out a full review and discuss the matter with you directly.
Take care,
Emma
Bad and worse
Wow just wow. How a provider of “fully maintained vehicles” can be so unhelpful when it comes to maintenance.
Firstly I went into branch with my van not going over 30mph as it had developed a fault putting it into a safety mode which is fair enough these things can’t be helped but when I went into Inverness with the vehicle I was told no sorry we can’t look at this because we have no mechanics? I thought they meant free at the moment to look at it but they genuinely mean no mechanics in the building as they can’t hire any so they will have to put it somewhere else in about 6 weeks time. I can either take the van away (impossible since it’s stuck at 30mph) or I can take a replacement electric small panel van??? I drive a Luton with a tail lift so what use is that to me? Told that’s my options take it or leave it I am not guaranteed a like for like.
Contacted my account manager who is based around 400 miles away who was so unhelpful I couldn’t believe it.
So here I am now with an unusable van paying rent for it and having to rent another one locally at 5 x the price. Absolutely not what I signed up for and will be taking further action to claim back my losses on this.
Don’t remember it being anything like this before
If anyone from northgate reads this please advise where to send my complaint as my account manager only tells me to send to her.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hello, thank you for taking the time to leave a review.
We're very sorry to read about your experience and can understand your frustration. We appreciate how disruptive it is when a vehicle develops a fault, particularly when it impacts your ability to work, and we're sorry that the support you received did not meet your expectations.
We apologise for the difficulties you encountered when seeking assistance from our Inverness branch and for the disappointment caused by the replacement vehicle options that were available at the time. We also regret that you felt unsupported when raising your concerns and appreciate how frustrating this situation must have been.
Your feedback has been noted, and we'd like the opportunity to investigate the issues you've raised in more detail. Please contact our Customer Services team at customerservices@northgatevehiclehire.co.uk, quoting your vehicle registration and company details, and we'll ensure your complaint is reviewed thoroughly.
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and hope to have the opportunity to address your concerns.
Take care,
Emma
Not the best
I recently visited Northgate Vehicle Hire in Inverness and unfortunately had a very disappointing customer service experience.
The older grey-haired lady who was covering due to staff shortages was rude and abrupt throughout my visit. Her manner came across as dismissive and unprofessional, which made what should have been a straightforward interaction unnecessarily unpleasant.
What I found particularly inappropriate was that she attempted to diagnose the fault with my vehicle despite, as far as I am aware, not being a qualified mechanic. Making assumptions about a vehicle’s mechanical issues without the appropriate qualifications is unhelpful and frustrating, especially when customers are looking for professional service.
I also witnessed her speaking rudely to other members of staff, particularly the drivers. Seeing employees treated in that way created an uncomfortable atmosphere and reflected poorly on the branch.
I understand that staff shortages can put people under pressure, but that is not an excuse for poor customer service or disrespectful behaviour towards customers and colleagues. I hope management addresses these concerns and ensures everyone is treated with professionalism and respect
29 lipca 2026
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hello, we completely understand your disappointment and the frustrations you've experienced with the service provided on this occasion.
We would really appreciate the opportunity to look into this matter further and work towards a more positive resolution for you. It is never our intention to leave a customer feeling this way, and we take feedback like yours very seriously.
If possible, please contact us at customer.services@northgate.co.uk or on 03330 431095 (Option 4, then Option 2). We would welcome the chance to discuss your experience in more detail.
We hope to hear from you soon.
Take care,
Emma
Excellent service from the team
Excellent service from the team
Drove in as Ad blue warning light came on
Fixed promptly while I waited
The complimentary coffee was excellent too
Well done
30 stycznia 2026
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi John, thank you for your excellent review!
We’re so pleased to hear the team were able to help you promptly and get everything sorted while you waited. We’re also glad you enjoyed the complimentary coffee ☕️!
Your kind words mean a lot to us, and we look forward to welcoming you back again in the future.
Take care,
Imogen
Excellent Service Very Enjoyable…
Excellent Service Very Enjoyable Experience Would Definitely Recommend These People.Peter And Billy Go That Extra Mile When Delivering Your Vehicle Very Professional And Polite Was Very Pleased With This Company Will Definitely Be Using Again Peter And Billy Are Diamonds .
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi Pamela, thank you so much for your fantastic feedback.
We’re thrilled to hear that Peter and Billy went the extra mile to make your experience so enjoyable and professional. They truly are diamonds, and we’ll be sure to let them know how much you appreciate their hard work and kindness.
We can’t wait to assist you again in the future!
Take care,
Imogen
Northgate were a pleasure to deal with
Northgate were a pleasure to deal with. The vehicle was delivered and collected promptly, all staff were friendly and professional. I would highly recommend this company.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi there, thank you so much for your wonderful feedback!
We’re delighted to hear that you had a smooth experience with our friendly and professional team, and that the vehicle delivery and collection went promptly.
Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Take care,
Imogen
Northgate provided a fantastic service
Northgate provided a fantastic service. Excellent communication. Prompt. Professional and very friendly. Lovely company to deal with. Peter Robinson was just top notch.
Could not recommend higher.
30 lipca 2025
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi Minni, thank you so much for your fantastic review!
We’re thrilled to hear that Peter Robinson and the rest of the team provided you with excellent communication and service. It means a lot to us that you found us professional, prompt, and friendly.
Your high recommendation truly makes our day! If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Take care,
Imogen
Peter R and Billy
Peter R. and Billy delivered a repalcement hire car for my partner today. They arrived on time, reviewed the car with me in a very professional manner and gave contact details in case of any problem Great service and two plesant and professional gentlemen.
23 lipca 2025
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi James, thank you so much for your kind words! 😊
We're thrilled to hear that our team provided you with timely, professional, and friendly service during the delivery of your replacement hire car. It's wonderful to know that you felt well-informed and supported throughout the process.
Your feedback means a lot to us, and we'll be sure to pass along your appreciation to Peter and Billy—they'll be delighted to hear it!
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help and look forward to assisting you again in the future.
Take care,
Imogen
Accident replacement vehicle
Delivered a replacement car whilst my own in accident repair. Service exemplary —-efficient and friendly— delivering to my home exactly on time with the ideal vehicle in spotless condition.
Communication clear and effective with a human touch.
Thanks Peter and Billy!
24 czerwca 2025
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi Peter and Billy, thank you so much for your kind words!
We’re thrilled to hear that Peter and Billy provided you with an exemplary and friendly service, delivering the perfect replacement car right on time and in spotless condition. It means a lot to us that our communication came across clear and with that personal touch we always strive for.
If you ever need us again, we’ll be here to help!
Take care,
Imogen
Fantastic service
Fantastic service, friendly, helpful staff, and excellent condition vehicles. All round great hire experience, especially from Peter and Faye.
18 czerwca 2025
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Thank you so much for the fantastic review, Stephen! We're delighted to hear you had a great hire experience and that our vehicles and service met your expectations.
A special thanks for mentioning Peter and Faye — we’ll be sure to pass along your kind words to them. They’ll be thrilled to know they made a positive impact.
We really appreciate you choosing Northgate and hope to see you again soon!
Take care,
Emma
Excellent service from Peter and Faye…
Excellent service from Peter and Faye dropping off my vehicle - couldn't find nicer people!
20 czerwca 2025
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi Sarah, thank you so much for your 5-star review! We’re thrilled to hear that Peter and Faye provided you with excellent service — we couldn’t agree more, they’re wonderful team members. I’ll be sure to pass your compliments on to them!
Thanks again for choosing Northgate. We look forward to seeing you again soon!
Take care,
Emma
Great service from Peter and Paul on…
Great service from Peter and Paul on delivery and collection of hire vehicle whilst my car was in the garage being repaired! Lovely guys, highly recommend!
17 czerwca 2025
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hey Rachael, thanks so much for your fantastic feedback!
We’re thrilled to hear that Peter and Paul provided great service with the delivery and collection of your hire vehicle. We’ll be sure to pass on your kind words to them — they’ll really appreciate it!
Thanks for recommending us and for choosing Northgate.
Take care,
Emma
Friendly and Professional Service from Peter and Paul
Peter and Paul came to drop off a van from the fleet hire company Inverness, and they were honestly the nicest guys. Super friendly, helpful, and made the whole process really smooth. They took the time to show me everything I needed to know about the new van.which I really appreciated. On top of that, they cleared out my old van and packed it neatly in my new van saving me the hassle especially helpful since I’m working alone in the office and couldn’t leave. Really grateful for how easy they made it. Top service.
12 czerwca 2025
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Thank you for your lovely feedback, Samantha! We strive to provide a seamless experience for our valued customers, and I’m delighted to hear that Peter and Paul did exactly that.
It’s always encouraging to hear about experiences like yours where dedicated individuals go the extra mile to assist customers. If you ever need further assistance or have more feedback to share, please don’t hesitate to reach out. We’re here to provide excellent service and support for all your vehicle needs.
Thank you for choosing Northgate.
Take care,
Emma
Excellent service
Called in on the off chance as the van started to make a lot of road noise
Booked in and diagnosed with a wheel bearing replacement required
Did this while I waited
Excellent service with fast efficient service
Highly recommend
30 maja 2025
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi John,
Thank you so much for taking the time to share your experience! We’re glad we could quickly diagnose and fix the issue while you waited. Providing fast, efficient, and reliable service is our top priority, and it’s wonderful to hear you felt well taken care of. We truly appreciate your recommendation and look forward to helping you again in the future!
Thanks again!
Had to have a car swapped over
Had to have a car swapped over, fast and efficient. Showed round new car everything explained clearly. Big thanks to Fay in the workshop for sorting out a bigger car for me and my family and to Paul and Peter for delivering quickly straight to my address.
21 maja 2025
Opinia niezależna
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi Rachel, thank you so much for your wonderful review!
We're thrilled to hear that the car swap went smoothly and that Fay, Paul, and Peter were able to assist you and your family effectively. It's fantastic to know that everything was explained clearly and that the delivery was prompt.
Your feedback means a lot to us, and we'll be sure to pass on your thanks to Fay, Paul, and Peter. If you ever need assistance in the future, please don't hesitate to reach out.
Take care,
Imogen
Odpowiedź od Northgate Vehicle Hire - Inverness
Hi Pietor, thank you for your feedback!
We’re glad to hear you had a quick and efficient experience with our garage. We always aim to provide fast service without compromising on quality, and it’s great to know we hit the mark for you!
If you need anything in the future, don’t hesitate to reach out.
Take care,
Imogen
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