Ninosgrandbeachresort Recenzje 

Vi havde desværre en meget utilfredsstillende oplevelse på hotellet og føler ikke, at hverken hotellet eller rejseselskabet håndterede vores problemer tilfredsstillende.

Allerede på vores første dag gik airconditionen på værelset i stykker. Vi fik besked på, at der ikke umiddelbart var noget at gøre, og at vi yderligere skulle vente omkring fem timer, før problemet kunne blive forsøgt løst. Der kom en elektriker op på værelset, men han kunne ikke kommunikere på engelsk, og problemet blev derfor ikke løst. Vi følte os på intet tidspunkt ordentligt mødt eller hjulpet.

Først omkring kl. 23 fik vi tilbudt et midlertidigt værelse. Dette værelse kunne vi dog kun have indtil dagen efter, hvorefter vi igen skulle pakke vores ting og flytte til endnu et værelse. Det var meget frustrerende at skulle flytte rundt flere gange under vores ferie, især når vi selv oplevede, at vi skulle presse på for overhovedet at få problemet håndteret.

Rengøringen levede heller ikke op til vores forventninger. Selvom værelset blev gjort rent, kunne vi stort set ikke se nogen forskel, og rengøringen virkede generelt meget mangelfuld.

Maden var desværre også en stor skuffelse. Udvalget var meget begrænset, og maden virkede ofte enten over- eller understegt. Kyllingen var eksempelvis enten meget tør eller ikke tilberedt ordentligt, og pomfritterne var ofte meget olierede og ikke færdigstegte. Derudover oplevede vi, at der blev serveret stort set den samme mad igen og igen, hvilket gjorde det svært at finde noget appetitligt at spise.

Alt i alt havde vi desværre en ferie, hvor vi flere gange følte os nødt til selv at kæmpe for at få helt basale ting løst. Vi havde forventet en langt bedre service og standard og kan derfor ikke anbefale hotellet.

Our stay was amazing! The staff was very nice and professional. We got the wrong room when we arrived but the staff was quick to fix the problem and arranged for us to get the type of room that we had booked and helped us with our bags. Our main concern was that the hotel was not near any city, but to our surprise the hotel has arranged for a bus to go several times during the days into Preveza and it was very cheap too.

The only positive thing about this property was the remote and isolated location. Unfortunately, everything else about our stay was deeply concerning.

The staff were incredibly rude and unprofessional throughout our stay. After I made a complaint regarding undercooked and raw chicken that had been served to me, management threatened us with police involvement and even suggested I could be arrested simply for raising the complaint. I have screenshots of the conversations, which I will attach to this review.

If you make a complaint at this hotel, they appear to try to intimidate or evict guests rather than resolve the issue professionally. Booking.com and the hotel asked what resolution I would like regarding the problems we experienced, and I suggested a room upgrade as a gesture of goodwill. I was then accused of “blackmailing” the hotel and told this was supposedly a criminal offence in Greece, which was completely unacceptable and highly aggressive.

Another major issue was privacy and security. I specifically used the “Do Not Disturb” sign and asked cleaners not to enter my room. Despite this, housekeeping still entered. I personally caught one cleaner rummaging through my belongings. When confronted, she pretended not to understand English. I immediately reported this to reception but was called a liar. The hotel has CCTV cameras in the corridors facing guest rooms, yet when I asked management to review the footage proving my sign was on the door, they refused.

Things escalated further when a maintenance worker walked into my mother’s room unexpectedly, causing her significant distress and triggering an angina attack, requiring her medication spray. The hotel showed no sympathy whatsoever.

Ultimately, we were evicted simply for making legitimate complaints regarding food safety, staff behaviour, and privacy concerns. I would strongly advise others to avoid staying here. I will be attaching screenshots of the communication between myself, Booking.com, and the hotel management so people can judge for themselves the aggressive and abusive way guests are treated.