I contacted Newitts to see if they could help with some issues my son's football team were having with their goals, a missing piece of one of the posts. They went above and beyond to try to help, se... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Quick delivery , fair pricing and top quality kit for any sport been a customer for almost a decade now and they’ve never let me down
I had a need to contact support to add products to an order I had already paid for and received free postage. I received a very fast response from Customer Services who dealt with the matter professi... Zobacz więcej
Bought trainers for Christmas present, paid next day which was about £8 I think. Great product, arrived on time... too small. So ordered larger size and returned original, return postage about £6. My... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Newitts are a UK based online retailer of sports equipment, sportswear. Founded in 1902. Online since 1998.
Dane kontaktowe
Zjednoczone Królestwo
- 01904 468551
- support@newitts.com
- www.newitts.com
4,7
Doskonała
2 tys. recenzji
Odpowiada na 66% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic customer service
Fantastic customer service. Good pricing with efficient delivery. When damage was later identified an exchange was made swiftly and conveniently. Can't fault Newitts. I always wonder why nobody else is using them.
21 sierpnia 2025
Opinia niezależna
Hygiene sports bottles
Not only was the product I ordered as good as.advertised, despite a lid being slightly broken , I emailed the problem, and within 3 days replacement lids(x2) arrived . Great service!
28 sierpnia 2025
Opinia niezależna
Swift resolution
There was a query on delivery which was resolved promptly parcel arrived next day. Communication was swift and caring.
20 sierpnia 2025
Opinia niezależna
Great service
Great service, ordering from Newitts was really easy, my order was turned around quickly, speedy delivery. Quick response and action with customer service query. Would recommend and shop with Newitts again. Thank you!
11 sierpnia 2025
Opinia niezależna
I can’t recommend this company enough
I can’t recommend this company enough. The customer service team are excellent and responded to a delivery problem immediately. The product and service given are excellent.
19 sierpnia 2025
Opinia niezależna
A smooth transaction…
A smooth transaction even when something went wrong (from my end) the team were super efficient and sorted the issue with no hesitation
11 sierpnia 2025
Opinia niezależna
Lost package was sorted out right away…
Lost package was sorted out right away and new one sent out. Brilliant!
7 sierpnia 2025
Opinia niezależna
Easy ordering
Easy ordering, excellent assistance with order, good communication.
11 sierpnia 2025
Opinia niezależna
Quick acting - took ownership
Ordered and paid for my new play parachute online with no issue. Courier failed to deliver on allotted day. Newitts sprang into action and arranged a priority next day delivery. Great work!
31 lipca 2025
Opinia niezależna
Lost parcel
Fantastic customer service lost parcel found
Will definitely use the company again
12 sierpnia 2025
Opinia niezależna
Great website
Newitts is a great website with many different sports categories! Ordered a nike set and it came quickly and it was perfect. Thanks.
4 sierpnia 2025
Opinia niezależna
Received parcel damaged (wet) and items…
Received parcel damaged (wet) and items missing.
Refusing to refund order and emails are sarcastic and patronising.
Avoid ordering from them as only interested it taking your money.
The response states that nothing was missing from the parcel even though the parcel was damaged, wet and taped with a different tape on the bottom of the box which would suggest the parcel had been damaged in transit. I will be taking this matter further as I’m not in position to pay for items I have not received!!!!!!
I’m NOW being asked to return items that I didn’t receive in the first place and stating the parcel was not damaged even though I send photos of the damaged box and was advised to return all the items!!!!
Company is fraudulently withholding my money!!!!!!!!!!
23 lipca 2025
Opinia niezależna
Odpowiedź od Newitts
Hi Balqees,
Thank you for taking the time to review us.
You mentioned the parcel was damp, and the items had a damp smell. However, we have reviewed the photographic evidence provided by DPD at the time of delivery, as well as images of the box when it was returned to us. Based on this, we can confirm that the box was neither damaged nor wet.
Initially, you stated that one bag was missing from the parcel. However, when the box was returned to us, it was missing two items:
• 1 x IT097883 Nike Academy Gymsack (Black)
• 1 x IT107455 Nike Brasilia Rucksack (Black/White)
Additionally, the Nike Park First Layer Top (Black) [Ref IT091688] was also not returned, although the clear plastic bag it was packaged in was left in the box.
Your claim then changed to state that both bags were missing upon delivery, and that the top had been returned to us.
We have refunded the four items that were returned. To process refunds for the missing items, we kindly request you to return them to us. Once we receive those items, we can issue a refund as agreed.
Kind Regards
The Newitts Team
Customer Service Excellence
First time buyer with Newitts and found these guys to be absolutely first-class.
Courier issues finding my address are usually brushed off as trivial with other vendors....not with Newitts.
Customer service, and shout out to Julie who was superb and could teach Customer Service, chased the courier down and got them organised to deliver as promised. Buy here with confidence I couldn't recommend them higher.
31 lipca 2025
Opinia niezależna
Easy to use and superb communications
25 lipca 2025
Opinia niezależna
Great communication
Horrific initial attempt with deliveries with FedEx. Despite speaking to FedEx they returned to supplier.
Newitts
Immediately contacted me as to whether wanted redelivery. Advised would like different delivery company. This was done and delivery no issue. Very good customer service, can not fault them
18 lipca 2025
Opinia niezależna
Very prompt and kind response
10 lipca 2025
Opinia niezależna
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