Neptune - Winchester Recenzje 

194
Wynik TrustScore: 4.5 na 5

4,7

Alresford Road, SO21 1HL Winchester, Hampshire, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was able to visit a store, see and sit in the armchair I’d seen online. Delivery was very quick after I’d ordered. My purchase is exactly what I wanted. Delivery at £70 was a lot I thought but did... Zobacz więcej

Oceniono na 5 z 5

I attended Andrea’s Wreath Making workshop yesterday and had such an amazing time! Andrea is super lovely and was so helpful, offering amazing tips on how to create the perfect, long lasting Christmas... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We ordered a bed through Neptune, Winchester - it was quite a long lead time for delivery, but we were contacted on time and delivery arranged promptly. The bed turned up at the appointed time and... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep meblowy
  2. Dodatki do mebli
  3. Sklep z meblami ogrodowymi
  4. Projektant wnętrz
  5. Sklep z przyborami kuchennymi
  6. Sklep z meblami do salonu

O Neptune - Winchester

Napisane przez firmę

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Dane kontaktowe

  • Alresford Road, SO21 1HL, Winchester, Hampshire, Zjednoczone Królestwo

  • 01962 850 556

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

194 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(194)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2132

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

We were contacted very promptly to…

We were contacted very promptly to arrange delivery after going into our local store to purchase an armchair. Sean and Lea who delivered the chair took away all the packaging and screwed the legs into the chair. They called in advance to make sure there was someone home so that was really helpful to not have to wait for hours for a delivery

6 listopada 2025
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Odpowiedź od Neptune - Winchester

Thank you for your review, so glad all went well for you with your Neptune order, we look forward to seeing you again at Neptune Winchester.

Oceniono na 5 z 5

Great finishing touch to my bedroom

Love the table lamps. I have them as bedside lamps and they give a lovely glow when on. Shade is very pretty. I would have liked light bulb with lamp

6 listopada 2025
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Odpowiedź od Neptune - Winchester

Thank you for your review so glad you are happy with the lamps, we look forward to seeing you again soon at Neptune Winchester.

Oceniono na 5 z 5

Excellent delivery team

Excellent delivery team who took care to assemble it at the exact site we had chosen

4 września 2025
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Odpowiedź od Neptune - Winchester

Thank you for your review, so glad all went well with the delivery.

Oceniono na 5 z 5

Terrific service

I have been buying products from Neptune for years, the quality cannot be faulted and my most recent purchase made in person at the Winchester branch. The staff were friendly, I felt unhurried and without pressure.
They helped me find exactly what I wanted and could not have done more. Highly recommended

21 sierpnia 2025
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Odpowiedź od Neptune - Winchester

Thank you for your kind review we look forward to seeing you again soon at Neptune Winchester.

Oceniono na 4 z 5

Padded bar stools

I bought two padded bar stools. Excellent quality, but a long time from order (early May) to receipt of goods (mid Aug). I was made aware of this, however it is still along time to wait and I had paid in full.

Delivery updates were good once products had been made. However, they came delivered with no protective wrapping of any type and the delivery driver's sweaty hand prints (very hot day) were noticeable on the light fabric.
Overall good service

21 sierpnia 2025
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Odpowiedź od Neptune - Winchester

Thank you for your review, apologies for the long wait, I will pass details to the delivery term regarding hot day issue, please do call the store if you need any further help.

Oceniono na 5 z 5

Lovely to buy some beautiful things

Lovely to buy some beautiful things, with help of lovely staff, unfortunately one of the items was broken when I got it home, the glass was cracked and a chunk of glass fell out when unwrapped. Rang the store and it will be changed, just slightly disappointed I have to go into the store and they could not send a new one if I sent a photograph of receipt and damaged item, as it is an hours trip.

4 sierpnia 2025
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Odpowiedź od Neptune - Winchester

Thank you for your kind review, sorry to hear you had to make another trip to the store.

Oceniono na 5 z 5

Courteous and efficient

André and Peter delivered a table and bench. Very courteous and considerate. Quick assembly and helpful recommendations on looking after the furniture.

10 lipca 2025
Opinia niezależna
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Odpowiedź od Neptune - Winchester

Thank you for your review and that the delivery went well.

Oceniono na 5 z 5

Lovely browsing around showroom

Lovely browsing around showroom , offered assistance, very happy with my purchases, all wrapped lovely so made the journey home safely . Can't wait to return.

4 czerwca 2025
Opinia niezależna
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Odpowiedź od Neptune - Winchester

Thank you for your kind review, we look forward to seeing you again soon at Neptune Winchester.

Oceniono na 5 z 5

Excellent

Excellent. Steve and Joey could not have been more efficient.

29 maja 2025
Opinia niezależna
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Odpowiedź od Neptune - Winchester

Hi there! Thank you for your 5* feedback regarding your recent delivery. We do love to read feedback about our colleagues and teams and will pass this on. With warmest regards, Scott

Oceniono na 4 z 5

Purchased

Purchased, & are delight with the large foot stool, covered in our chosen fabric.
The only downside was, we had to wait 3 months before delivery.

27 maja 2025
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Odpowiedź od Neptune - Winchester

So pleased you are delighted with the foot stool apologies for the wait.

Oceniono na 5 z 5

Winchester store always makes my…

Winchester store always makes my experience a good visit the staff are always helpful and friendly the store is always well stocked and ordering is straightforward happy customer

22 maja 2025
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Odpowiedź od Neptune - Winchester

Thank you so much for your kind review we look forward to seeing you again soon at Neptune Winchester.

Oceniono na 5 z 5

Couldn’t ask for more.

Service from beginning to end was flawless.

15 maja 2025
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Odpowiedź od Neptune - Winchester

Thank you for your kind review, we look forward to seeing again soon at Neptune Winchester.

Oceniono na 2 z 5

Placed an order in-store over 2 weeks…

Placed an order in-store over 2 weeks ago and still not had any communication

10 kwietnia 2025
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Odpowiedź od Neptune - Winchester

Please accept my sincere apologies that we have been unable to reach you by phone. We have left a couple of voice messages, but it is possible we may have an incorrect contact number on file.

Your order is available for collection from our Winchester store.

Oceniono na 5 z 5

Helpful advice on cushions and dresser…

Helpful advice on cushions and dresser light replacement.

Efficient and on time delivery, very well packaged.

3 marca 2025
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Odpowiedź od Neptune - Winchester

Thank you for your kind review we look forward to seeing you again soon at Neptune Winchester.

Oceniono na 5 z 5

Great team work to deliver a Rolls Royce service!

The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real pleasure.

The delivery and fitting team were absolutely outstanding. Helpful, polite and willing to go that bit further than just putting the piece (roughly) where it needed to be.

We could not be more delighted and are hoping for a commission on sales from people who have admired our dresser and want one of their own.

30 stycznia 2025
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Odpowiedź od Neptune - Winchester

Thank you for your kind review, we look forward to seeing you again soon at Neptune Winchester.

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