Neptune - Knutsford Recenzje 

278
Wynik TrustScore: 5 na 5

4,8

Chelford Rd, WA16 8TA Knutsford, Cheshire, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We have purchased various beautiful items from Neptune in Knutsford including the Matilda chairs & the large Overton Wall Art 11 for our new contemporary apartment They are just perfect and we are... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fabulous, friendly staff at the Knutsford store ,made choosing our new suite a complete dream. They assisted with colour choices and provided fabric samples which were very useful. We are VERY pleased... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Yes I am really pleased with purchase from Neptune knutsford staff really lovely and very helpful especially lady who served me sorry I can’t remember her name but she made me a lovely coffee

Reakcja na opinię

Oceniono na 5 z 5

Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the hi... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep meblowy
  2. Dodatki do mebli
  3. Sklep z meblami ogrodowymi
  4. Projektant wnętrz
  5. Sklep z przyborami kuchennymi
  6. Sklep z meblami do salonu

O Neptune - Knutsford

Napisane przez firmę

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Dane kontaktowe

  • Chelford Rd, WA16 8TA, Knutsford, Cheshire, Zjednoczone Królestwo

  • 01565 354002

4,8

Doskonała

Wynik TrustScore: 5 na 5

278 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(278)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2205

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

On my recent visit to Neptune I…

On my recent visit to Neptune I received excellent service from a lady called Marise’. I found Marise very friendly and helpful , nothing was too much trouble and she made many trips to the stockroom to check availability or offer me other choices. It was a breath of fresh air to receive such a warm welcome and I left feeling very happy . Neptune as a place to visit is a joyful experience as it’s a place of inspiration for anyone looking to create a beautiful home.

13 sierpnia 2025
Opinia niezależna
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Good morning Michelle,
what an absolutely lovely review, I am so glad you enjoyed your visit to Neptune, it was an absolute pleasure to help you and I look forward to seeing you instore again.
Thank you again for that wonderful review I will be smiling all day :)

Oceniono na 5 z 5

Helpful friendly staff in the showroom…

Helpful friendly staff in the showroom on ordering. Knowledgeable and informative.

28 lipca 2025
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Hello Shirley,
its always lovely to hear back from our wonderful customers :) So happy we could help you and that you are happy with your purchases.

Many thanks for taking the time to review us and our store.

Marise

Oceniono na 5 z 5

Lighting

Great customer service and excellent products really delighted with my ceiling lights.

4 lipca 2025
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Odpowiedź od Neptune - Knutsford

What a lovely message to open on a Monday morning, :) Thank you Bridget, for taking the time to review both the product and the service, I am so happy that you are delighted with both. Have a lovely week, thank you again.

Marise

Oceniono na 5 z 5

Most pleasant and helpful staff in an…

Most pleasant and helpful staff in an attractive and welcoming environment.
Lamp delivered on time and I was notified promptly of this.

14 lipca 2025
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Odpowiedź od Neptune - Knutsford

Hi John, we're happy to hear that you found our staff pleasant and helpful and that you were notified about your lamp delivery. Thank you for your positive feedback! Best wishes Jo

Oceniono na 5 z 5

Outstanding service

We’re really grateful to Marise for her unflappable and knowledgeable help today. We felt as though we were in expert hands as we choose paint colours and fabrics. Outstanding service!

10 lipca 2025
Opinia niezależna
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Hi Julie, we're so happy to hear that you felt supported during your selection process. It's great to know the assistance provided was so helpful and knowledgeable! I'll be sure to pass on your kind comments to Marise. Best wishes Jo

Oceniono na 5 z 5

I can never fault the delivery or…

I can never fault the delivery or service from Neptune. Just had my utility delivered and Mihai & Ninel were fantastic. Nothing was to much for them, even when my lane wasn’t easy to get up they never grumbled once, they were so professional which is hard to come by nowadays. I can’t thank them enough!
Also Neptune never let me down.

7 lipca 2025
Opinia niezależna
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Hi Aly, we appreciate you sharing your positive delivery experience, I'll be sure to share it with the relevant team. It's great to hear that our team's professionalism stood out and that they were so helpful. We value your feedback and hope to see you again soon! Best wishes Jo

Oceniono na 5 z 5

Excellent customer service

the team at the Knutsford store were brilliant, knowledgable but without being too salesy. We ended up purchasing the harrington sofa and two easy chairs plus the stanway granite table and harrington dining chairs. Beautifully made items. Staff followed up after delivery - excellent customer service

2 czerwca 2025
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Odpowiedź od Neptune - Knutsford

Good morning Jane,
what an absolutely lovely review. Thank you for taking the time to write it :) It really does make a huge difference to us as we like to do our best, so happy your experience was good from start to finish and hopefully look forward to seeing you again soon.

Many thanks again, Marise

Oceniono na 5 z 5

Wonderful

Wonderful, helpful staff- I bought flowers and 3 vases. A lady called Marie’s arranged the flowers in the vases , I could not describe how good they look , she definitely has a talent.
Another lady helped put them in the car carefully making sure we didn’t ruin them on the way back home . This is a wonderful store and I would like to buy everything in there. I fully recommend a visit.
The only improvement I could suggest is a little tea shop with simple sandwiches and cake just to keep you going ‘till you get home . Jane

29 czerwca 2025
Opinia niezależna
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Hi Jane, We're happy to hear that you enjoyed your experience and appreciate the team's helpfulness and the beautiful floral arrangement. Thank you for the suggestion of adding a tea shop; we will consider it. We appreciate your visit and recommendation! Best wishes Jo

Oceniono na 5 z 5

Excellent customer service

Marise was very helpful explaining the different products and finishes. She went out of her way to ring through to another store to make an enquiry and give me precise information. Thank you.

10 czerwca 2025
Opinia niezależna
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Hi Sarah, Thank you for taking the time to write such a lovely review, I am so glad we could help. Hopefully see you again soon :) Thank you!

Oceniono na 5 z 5

Great experience at Neptune Knutsford

Recently visited Neptune store in Knutsford. Beautifully laid out shop. Spoke to Marise who was so helpful and patient. We wanted to update our lounge and she listened to our ideas but also suggested things we hadn’t thought of. It is so nice to be able to see things first so try to order from or buy at the store so that we can continue to have this experience rather than to buy everything online without seeing first.

3 maja 2025
Opinia niezależna
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Hi William,

thank you for this lovely review, I am so happy we got there and it was so lovely to meet you both :) Please send us a picture once the room is complete I would love to see it, especially with that lovely print!

Thank you again and see you soon,

Marise

Oceniono na 5 z 5

We visited Neptune at Knutsford…

We visited Neptune at Knutsford (Otterley) branch. The staff there for a number of reasons were friendly and helpful (especially Marise). Although we had issues with our order, Marise continued to phone us and follow up.

4 czerwca 2025
Opinia niezależna
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Hi Chris and Ian,
thank you so much for taking the time to write such a lovely review. It was so lovely to meet you both and we can have a catch up when you come back into the store :) Thank you again and see you soon,
Marise

Oceniono na 5 z 5

First class in-house interior design service

I have worked with Marise in the Knutsford store to update our sitting room. It has been such a positive experience from start to finish. I used the in-house design service, taking in photos and dimensions of my room and fabric swatches. I spent several relaxing hours, over a couple of visits, exploring options with Marise who has real flair and helped us to blend what I have already with some beautiful new pieces. I am so delighted.

7 czerwca 2025
Opinia niezależna
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Thank you for such a lovely review Maura, it has been an absolute pleasure working with you. I do believe I have enjoyed it as much as you and I can't wait to see the room all finished with the beautiful new pieces.
Big thank you from me and the Neptune team :)

Oceniono na 5 z 5

first Class Experience

From start to finish our shopping experience was delightful. The Knutsford store displays the quality products in such a way to sway people to purchase.
With the attentive help from Marise, choosing the comfortable furniture was a breeze.
Mihai And Ninel delivered the goods promptly and efficiently. They couldn’t have been more helpful.

26 maja 2025
Opinia niezależna
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Hi Monica, we're happy to hear that your shopping experience was delightful from beginning to end. It's great to know that you found the store displays appealing and that our team provided attentive and efficient service. Thank you for your feedback! Best wishes Jo

Oceniono na 5 z 5

Amazing customer service

Thank you so much to Lynsey who helped me to decide to purchase the large square Overton wall art. Lynsey also gave me invaluable design advice that I would never had even considered, she was so helpful and friendly. The wall art was delivered this morning, I absolutely love it and can’t wait to get it on the wall! Excellent customer service by staff in store and also the delivery drivers.

2 czerwca 2025
Opinia niezależna
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Thank you for such a lovely review and also mentioning Lyndsey, who as you have already discovered has a wealth of design experience and is so lovely to deal with.
Thanks you again and look forward to seeing you instore again :)

Oceniono na 5 z 5

Class apart

Always excellent service in store, when they deliver and great products

26 maja 2025
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Odpowiedź od Neptune - Knutsford

Hi, we appreciate your kind words regarding our service and products. Thank you. Best wishes Jo

Oceniono na 5 z 5

Very helpful staff on both occasions…

Very helpful staff on both occasions we’ve visited Knutsford store. Product ordered for us and received within two days.

28 maja 2025
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

We're happy to hear that our team at Knutsford was so helpful! Thank you for letting us know about your positive experience and quick order delivery. Best wishes Jo

Oceniono na 5 z 5

Josh and Alfi were great

Josh and Alfi were great. Pleasant, efficient, took their shoes off immediately, fussed the dog. Couldn’t rate them highly enough.

27 maja 2025
Opinia niezależna
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Hi Sian, we're happy to hear that you had such a positive experience. Thank you for your kind words; we appreciate your feedback! Best wishes Jo

Oceniono na 5 z 5

Excellent service and quality as…

Excellent service and quality as always. There was very minor fault with the item but a call to Knutsford Neptune and it was sorted in a very friendly and efficient way.

5 maja 2025
Logo Neptune - Knutsford

Odpowiedź od Neptune - Knutsford

Hi Louise, We're thrilled to hear about your positive experience and appreciate your kind words about our service and quality. We're glad we were able to resolve the minor issue quickly and efficiently. Best wishes Jo

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