Both Sarah and Beth were fantastic from start to finish, were very knowledgeable about their products and you can tell they thoroughly enjoy working there and made us feel at ease. Would highly recomm... Zobacz więcej
Lokalizacja
Zmień lokalizację21 High St, Harston, CB22 7PX Cambridge, Cambridgeshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... Zobacz więcej
Reakcja na opinię
The delivery people were so helpful and friendly. Alfi and Josh really went out of there way to make sure that I was happy and the furniture was in place. All the packing was taken away too, so I didn... Zobacz więcej
The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z meblami ogrodowymi
- Projektant wnętrz
- Sklep z przyborami kuchennymi
- Sklep z meblami do salonu
O Neptune - Cambridge
Napisane przez firmę
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Dane kontaktowe
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, Zjednoczone Królestwo
- 01223 643 535
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Pauline did a full home transformation…
Pauline did a full home transformation for us from design through to delivery and styling. It has been a marvellous journey, Pauline has been fantastic to work with through out and the end result will keep us happy in our home for years!

Odpowiedź od Neptune - Cambridge
Cambridge Neptune
Cambridge Neptune, again you delivered exceptional customer service and had the most beautiful displays, which obviously I had to have something from one of them! Can’t wait to return x

Odpowiedź od Neptune - Cambridge
Love affair
We started off buying one Eva sofa and it then snowballed to a love affair with all things Neptune - fabulous service and high quality products from furniture to accessories

Odpowiedź od Neptune - Cambridge
Made welcome by the staff team
Made welcome by the staff team
Answered all of our questions and staff here never hesitate with their helpfulness

Odpowiedź od Neptune - Cambridge
Neptune design service
The products are of a superb quality, but Pauline,their wonderful interior designer is what made our experience with Neptune so amazing.
She knew exactly the feel we wanted to create in our home and her eye for detail and scale is exceptional. I cannot recommend the design service enough, she has made our home look so beautiful we couldn’t be happier.

Odpowiedź od Neptune - Cambridge
Our home is more like a Neptune Showroom
Our home is more like a Neptune showroom and we are always pleased with each new item we purchase.

Odpowiedź od Neptune - Cambridge
Recommend using a different store
We had a kitchen from Neptune. The kitchen quality itself if beautiful. However the experience was painful - multiple errors in the order left to delays, staff slow to respond and didn’t explain things properly etc. We discovered Neptune is a franchise so lots of finger pointing. Beautiful kitchen but I would recommend going via another store as the experience with Cambridge was frustrating and prolonged.

Odpowiedź od Neptune - Cambridge
Neptune Cambridge store is lovely with…
Neptune Cambridge store is lovely with super professional helpful staff. Able to see the desk we liked and order straight away in store. Very happy. Delivery team were wonderful assembly was excellent. Thank you.

Odpowiedź od Neptune - Cambridge
I had a fantastic consultation
I had a fantastic consultation in the Cambridge branch. The girls were so helpful and it felt very relaxed and no one was rushing me to get through to the next customer. The interior was exquisite and gave me and my husband lots of ideas to revamp the house. I shall be returning to purchase the gorgeous yellow cabinet in the front.

Odpowiedź od Neptune - Cambridge
Delusions of grandeur
What a joke. Staff standing around on phones or chatting to each other as opposed to greeting customers or asking if you need help. Asking for their WiFi code was as if I was asking for a free product and the general vibe is that they decide if you’re worth their time as you enter the store. Poor items at best, vastly overpriced and attitude is disgusting. Having just moved to the area from London and having a large property to refurnish I know I won’t be spending a penny at this establishment. Most of the furniture in there is similar to Oak Furniture land just five times more expensive. Give it a miss.

Odpowiedź od Neptune - Cambridge
Josh and Alfie did a superb job…
Josh and Alfie did a superb job delivering and assembling all the furniture for our new house today. They arrived on time, were very polite, clean, tidy and efficient. We cannot recommend them highly enough. Thanks for a great service guys.

Odpowiedź od Neptune - Cambridge
Good customer service
Good customer service was able to help from the start of the purchase to the pickup.
Item was very well packed and looks great on the wall.

Odpowiedź od Neptune - Cambridge
Served by a lovely member of staff
Served by a lovely member of staff. Exited the store with the customary classy Neptune bag.

Odpowiedź od Neptune - Cambridge
Great customer service
Great customer service in store and very quick delivery of the picture that we ordered.

Odpowiedź od Neptune - Cambridge
The staff at the Cambridge store were…
The staff at the Cambridge store were so welcoming and friendly. The store itself is like the dream home. Always look forward to visiting Neptune stores! Our rug arrived within two days and it is stunning. Thank you!

Odpowiedź od Neptune - Cambridge
Great Service and a quality product.
Store very helpful with ordering a TV cabinet.
We had to wait quite a while for delivery but there were no problems and the cabinet was delivered in the timescale given by Neptune.
Delivery men were very pleasant and polite - removed packaging, placed cabinet where we wanted it and gave us additional information in case we had any problems.
As always great service.

Odpowiedź od Neptune - Cambridge
It is always a joy to visit Neptune
It is always a joy to visit Neptune, lovely store and lovely staff

Odpowiedź od Neptune - Cambridge
Staff at Cambridge store are so helpful…
Staff at Cambridge store are so helpful and friendly
Always ready to take time and talk things through
Enjoy visiting the store

Odpowiedź od Neptune - Cambridge
You longer can buy fabric by the meter
You longer can buy fabric by the meter. I was going to buy a chair and then get my sofa recovered in the same fabric! Will now choose another fabric from somewhere else! I don’t want my home to look like I’ve purchased my interior from Neptune I like to mix it up. I was going to enquire about a kitchen ….. I no longer feel that I want to!

Odpowiedź od Neptune - Cambridge
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







