Neptune - Cambridge Recenzje 

266
Wynik TrustScore: 4.5 na 5

4,7

21 High St, Harston, CB22 7PX Cambridge, Cambridgeshire, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Both Sarah and Beth were fantastic from start to finish, were very knowledgeable about their products and you can tell they thoroughly enjoy working there and made us feel at ease. Would highly recomm... Zobacz więcej

Oceniono na 5 z 5

From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The delivery people were so helpful and friendly. Alfi and Josh really went out of there way to make sure that I was happy and the furniture was in place. All the packing was taken away too, so I didn... Zobacz więcej

Oceniono na 5 z 5

The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep meblowy
  2. Dodatki do mebli
  3. Sklep z meblami ogrodowymi
  4. Projektant wnętrz
  5. Sklep z przyborami kuchennymi
  6. Sklep z meblami do salonu

O Neptune - Cambridge

Napisane przez firmę

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Dane kontaktowe

  • 21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, Zjednoczone Królestwo

  • 01223 643 535

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

266 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(266)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2136

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Pauline did a full home transformation…

Pauline did a full home transformation for us from design through to delivery and styling. It has been a marvellous journey, Pauline has been fantastic to work with through out and the end result will keep us happy in our home for years!

10 czerwca 2025
Opinia niezależna
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Josh,
Thank you for leaving such a wonderful review for Pauline.
She has thoroughly enjoyed working with you and transforming your home.
We wish you many happy years in your home!
Best wishes
Nikki - Store Leader

Oceniono na 5 z 5

Cambridge Neptune

Cambridge Neptune, again you delivered exceptional customer service and had the most beautiful displays, which obviously I had to have something from one of them! Can’t wait to return x

19 czerwca 2025
Opinia niezależna
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Good Morning,
Thank you so much for leaving such a lovely review. It is always such a pleasure to see you!
See you in the showroom soon.
Best Wishes
Nikki - Store Leader

Oceniono na 5 z 5

Love affair

We started off buying one Eva sofa and it then snowballed to a love affair with all things Neptune - fabulous service and high quality products from furniture to accessories

7 maja 2025
Opinia niezależna
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Mel,
Thank you so much for leaving such a lovely review. We are so pleased you love Neptune as much as we do.
We look forward to welcoming you back into the showroom soon.
Best Wishes,
Nikki - Store Leader

Oceniono na 5 z 5

Made welcome by the staff team

Made welcome by the staff team
Answered all of our questions and staff here never hesitate with their helpfulness

16 kwietnia 2025
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Good Morning Liz,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you again soon.
Best wishes
Nikki - Store Leader

Oceniono na 5 z 5

Neptune design service

The products are of a superb quality, but Pauline,their wonderful interior designer is what made our experience with Neptune so amazing.
She knew exactly the feel we wanted to create in our home and her eye for detail and scale is exceptional. I cannot recommend the design service enough, she has made our home look so beautiful we couldn’t be happier.

3 kwietnia 2025
Opinia niezależna
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Thank you so much for taking the time for leaving such a lovely review. Pauline has very much enjoyed collaborating with you on your home and hopes you enjoy it for many years.
We look forward to welcoming you instore again soon.
Best wishes
Nikki - Store Leader

Oceniono na 1 z 5

Our home is more like a Neptune Showroom

Our home is more like a Neptune showroom and we are always pleased with each new item we purchase.

28 marca 2025
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Good Morning Joy!
Thank you for the lovely words. I hope you have mistakenly given us a 1* rating.
Kind Regards,
Jamie

Oceniono na 1 z 5

Recommend using a different store

We had a kitchen from Neptune. The kitchen quality itself if beautiful. However the experience was painful - multiple errors in the order left to delays, staff slow to respond and didn’t explain things properly etc. We discovered Neptune is a franchise so lots of finger pointing. Beautiful kitchen but I would recommend going via another store as the experience with Cambridge was frustrating and prolonged.

15 grudnia 2024
Opinia niezależna
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Dear Gemma,
Thank you for your feedback. I’m pleased to hear that you love the quality of your Neptune kitchen, but I'm sorry that your experience with us didn’t meet expectations. We understand that delays and miscommunications can be frustrating, and we regret any inconvenience this caused.
That said, we made sure you had a functional kitchen throughout the process and compensation was provided. We always strive to improve our service, and we appreciate your comments as they help us do better.
Best,
Nikki - Store Leader

Oceniono na 5 z 5

Neptune Cambridge store is lovely with…

Neptune Cambridge store is lovely with super professional helpful staff. Able to see the desk we liked and order straight away in store. Very happy. Delivery team were wonderful assembly was excellent. Thank you.

12 marca 2025
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Good Morning Pam,
Thank you so much for taking the time to leave such a lovely review.
We look forward to welcoming you in store again soon.
Best wishes,
Nikki - Store Leader

Oceniono na 5 z 5

I had a fantastic consultation

I had a fantastic consultation in the Cambridge branch. The girls were so helpful and it felt very relaxed and no one was rushing me to get through to the next customer. The interior was exquisite and gave me and my husband lots of ideas to revamp the house. I shall be returning to purchase the gorgeous yellow cabinet in the front.

26 lutego 2025
Opinia niezależna
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Poppy, Thank you so much for taking the time to leave such a lovely review. So happy to hear that you enjoyed your visit and you left with lots of inspiration.
we look forward to welcoming you again soon.
Best,
Nikki - Store Leader

Oceniono na 1 z 5

Delusions of grandeur

What a joke. Staff standing around on phones or chatting to each other as opposed to greeting customers or asking if you need help. Asking for their WiFi code was as if I was asking for a free product and the general vibe is that they decide if you’re worth their time as you enter the store. Poor items at best, vastly overpriced and attitude is disgusting. Having just moved to the area from London and having a large property to refurnish I know I won’t be spending a penny at this establishment. Most of the furniture in there is similar to Oak Furniture land just five times more expensive. Give it a miss.

16 lutego 2025
Opinia niezależna
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Nicholas! Thank you for feedback and I'm sorry you were disappointed with your visit to our Store. I will pass your feedback over to our Regional Leaders. I've requested some more information from you. Please do let me know, or reach me via email at scott.young@neptune.com. With warmest regards, Scott

Oceniono na 5 z 5

Josh and Alfie did a superb job…

Josh and Alfie did a superb job delivering and assembling all the furniture for our new house today. They arrived on time, were very polite, clean, tidy and efficient. We cannot recommend them highly enough. Thanks for a great service guys.

19 lutego 2025
Opinia niezależna
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Tim, Thank you so much for leaving such a lovely review. So glad that delivery all went smoothly. It has been a pleasure to work with you.
Best wishes,
Nikki - Store Leader

Oceniono na 5 z 5

Good customer service

Good customer service was able to help from the start of the purchase to the pickup.
Item was very well packed and looks great on the wall.

28 stycznia 2025
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Nicholas, Thank you so much for taking the time to leave a lovely review. We hope you enjoy your beautiful new artwork.
Best, Nikki - Store Leader

Oceniono na 5 z 5

Served by a lovely member of staff

Served by a lovely member of staff. Exited the store with the customary classy Neptune bag.

24 stycznia 2025
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Juliet, Thank you so much for taking the time to leave a lovely review. Glad you love our bags :)
Best, Nikki - Store Leader

Oceniono na 5 z 5

Great customer service

Great customer service in store and very quick delivery of the picture that we ordered.

23 listopada 2024
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Colin,
Thank you so much for leaving a lovely review. We hope you like your new picture and hope to see you again soon.
Best,
Nikki - Store Leader

Oceniono na 5 z 5

The staff at the Cambridge store were…

The staff at the Cambridge store were so welcoming and friendly. The store itself is like the dream home. Always look forward to visiting Neptune stores! Our rug arrived within two days and it is stunning. Thank you!

18 listopada 2024
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Louise,
Thank you so much for taking the time to leave such a lovely review. It is so wonderful to hear how much you love visiting Neptune stores.
We look forward to welcoming you again soon.
Best,
Nikki - Store leader

Oceniono na 5 z 5

Great Service and a quality product.

Store very helpful with ordering a TV cabinet.
We had to wait quite a while for delivery but there were no problems and the cabinet was delivered in the timescale given by Neptune.
Delivery men were very pleasant and polite - removed packaging, placed cabinet where we wanted it and gave us additional information in case we had any problems.
As always great service.

6 listopada 2024
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Sue,
Thank you so much for taking the time to leave a review. Your feedback is invaluable.
We hope to see you again in store again soon.
Best,
Nikki - Store Leader

Oceniono na 5 z 5

It is always a joy to visit Neptune

It is always a joy to visit Neptune, lovely store and lovely staff

11 listopada 2024
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Good Morning Sue,
Thank you so much for taking the time to leave such a lovely review.
We love you visiting and look forward to seeing you again soon.
Best,
Nikki - Store Leader

Oceniono na 5 z 5

Staff at Cambridge store are so helpful…

Staff at Cambridge store are so helpful and friendly
Always ready to take time and talk things through
Enjoy visiting the store

25 października 2024
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Jane, Thank you so much for leaving such a lovely review. It is always such a pleasure to have you visit!
Look forward to seeing you again soon.
Best,
Nikki - Store Leader

Oceniono na 1 z 5

You longer can buy fabric by the meter

You longer can buy fabric by the meter. I was going to buy a chair and then get my sofa recovered in the same fabric! Will now choose another fabric from somewhere else! I don’t want my home to look like I’ve purchased my interior from Neptune I like to mix it up. I was going to enquire about a kitchen ….. I no longer feel that I want to!

22 października 2024
Logo Neptune - Cambridge

Odpowiedź od Neptune - Cambridge

Hi Deborah! Thank you for your feedback. I’m sorry to read your disappointment that we aren’t currently offering our fabric by the meter service. This was a decision outside the control of our Cambridge store who your 1* review is currently linked to. We’d love to welcome you back again soon either in store or online so please do stay in touch. With warmest regards, Scott

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