fabulous products, lovely staff, especially Rochelle at the bristol store, who was so helpful and kind. great customer service when I had to replace an item - all in all 10/10!!!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help. A level of craftsmanship rarely seen these days!... Zobacz więcej
Reakcja na opinię
From the moment we visited the beautiful store in Bristol to choose our new dining chairs, to the moment they arrived as scheduled, we were kept updated. The delivery guys were on time, friendly and e... Zobacz więcej
Reakcja na opinię
I attended a wreath making course in the Bristol store on Saturday and loved every minute plus it was a great excuse to visit the store. I’m eagerly awaiting news of the next event. Nothing is ever... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z meblami ogrodowymi
- Projektant wnętrz
- Sklep z przyborami kuchennymi
- Sklep z meblami do salonu
O Neptune - Bristol
Napisane przez firmę
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Dane kontaktowe
98 Whiteladies Road, BS8 2QY, Bristol, Somerset, Zjednoczone Królestwo
- 01172 464 200
4,7
Doskonała
145 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing service 💕💕💕
The staff were so helpful and made the shopping experience fantastic. The shop is lovely too.
27 września 2023
Odpowiedź od Neptune - Bristol
Hi Clare,
Thank you so much for letting me know your thoughts, I'm really pleased you had a wonderful experience! We can't wait to see you in store again soon.
Good furniture (as expected!)
Good furniture (delivered as specified), and on-time delivery, with good protective materials too
5 września 2023
Odpowiedź od Neptune - Bristol
Hi Michael, thank you very much for leaving this review. I'm pleased to hear you had a great experience with us! We look forward to welcoming you to Neptune again soon. - Ellie
Neptune Bristol Bath
Order placed with Bristol, payment made to Bath.
Same company but they don't talk to one another!
Order lost so had to go through process again, client had moved into their house before door knobs came for there hall unit
5 września 2023
Odpowiedź od Neptune - Bristol
Hi Keith, as per out telephone conversation, every effort was made to rectify the issue quickly with your team, once we had identified that an incorrect payment had been made to another store. I apologise that we fell short on this occasion. Best Wishes - Ellie.
Hi I have just attended a cookery…
Hi I have just attended a cookery Demonstration with Becky.
It was very tasty with unusual easy to follow recipes.
Many thanks
28 czerwca 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hi Michael, we are so pleased you enjoyed the cookery event. Thank you so much for letting us know your thoughts, and happy cooking. Best Wishes - Ellie and the Bristol Team.
The usual excellent Neptune service…
Delivered and installed the day promised, in a clean and efficient manner. Having used Neptune twice before, it was nothing more than I expected!
26 czerwca 2023
Odpowiedź od Neptune - Bristol
We are so pleased you had a wonderful experience with us and really appreciate you taking the time to leave comments. We look forward to seeing you in store again soon. Best Wishes - Ellie and the Bristol Team.
Moodboard class with designer Harriet
I attended the moodboard class on Saturday hosted by their designer Harriet. Harriet is full of knowledge and being around people that have a love for interior we were able to bounce off ideas. I love the Neptune vibe, being in their store is an inspiration in itself. Hoping they provide future home classes - manifesting this 🤞🏼
10 czerwca 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hello! We're so pleased to hear that you had such a great time within our Bristol Store and with our home designer, Harriet. Thank you for taking the time to leave your feedback, we really do appreciate it. I'll be sure to pass this on to Harriet! Kind Regards, Hannah.
Thank you for a great workshop at the…
Thank you for a great workshop at the Bristol Neptune store on Saturday. I really enjoyed it and got lots out of it!
Thank you
Claire
10 czerwca 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hello! Thank you for taking the time to leave your feedback. I'm so pleased to hear you enjoyed your time within our Bristol Store. We hope to see you again soon. Kind Regards, Hannah.
We live in an old Welsh farmhouse with…
We live in an old Welsh farmhouse with wobbly walls and uneven floors. Everything was designed beautifully, scribed perfectly to the walls, and when our renovation project took extra time and delays they were patient with both us and the project. Could not recommend this company, Rachel and Neil enough.
Our kitchen fitter, Toby, was absolutely incredible and gave an unbelievably professional finish.
6 kwietnia 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hello Ellie, thank you for taking the time to leave your review, its great to hear you've had such a lovely and positive experience working with us. I'll be sure to pass this on to Rachel and Neil, as I'm sure they'll really appreciate the feedback. We look forward to seeing you again soon. Kind Regards, Hannah.
Excellent and professional staff…
Excellent and professional staff produced a kitchen design for us. We chose not to proceed however because of the hassle of getting our own plumber, electrician and Labour to strip out existing kitchen.
11 marca 2023
Odpowiedź od Neptune - Bristol
Hi Gerard, thank you for taking the time to leave your review and for the feedback. We understand your reasons and we will pass this onto our Support Office. Best Wishes - Ellie.
Great service in the shop and received…
Great service in the shop and received my goods really quickly from your warehouse.
14 kwietnia 2023
Odpowiedź od Neptune - Bristol
Hi Stacy, thank you so much for taking the time to leave a review, it really means a lot to us! I am pleased you received great service and that you have your new items to enjoy. Best Wishes - Ellie.
Very good result
Harriet was very helpful from start to finish with our lounge diner project. The finished result is excellent and everyone who visits the house remarks on how fantastic it looks.
1 lutego 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hi Christine, thank you for taking the time to leave this review. I will let Harriet know, I'm sure she will be thrilled! We are really pleased your home looks beautiful and you are happy. Best Wishes - Ellie.
I love Neptune so much but now very disappointed
I love Neptune so much, one of my favourite stores. But I am very disappointed with the customer service and delivery information with my recent order. I order dining room chairs back in October, they were supposed to be delivered in January. I got in contact with the shop then and they said the delivery date hasd been pushed back to April. I then contacted today, and they now say its being pushed back to May. Both times these delays have happened, I got no notification from the store, I had to chase to get this information. Not only am I disappointed with the delays and the lack of communication, its a shame because I picked a fabric that wasn't my favourite so that I can have it delivered earlier than some of the other fabric choices but now that was pointless. Given that this is a luxury brand, I do expect more from them.
1 kwietnia 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hi Rebecca, thank you for your feedback and I apologise that it has taken a while to respond, I have been out of the business on annual leave. We have seen significant delays with some fabrics and I am truly sorry that this has affected you. I have spoken to the team and we will endeavour to keep you informed with any further delays. If you would like to change the fabric, please let us know as soon as possible and we will look at doing this for you. Best Wishes - Ellie.
Excellent Customer service
Over then years we have purchased quite a few products from Neptune. Whilst expensive the goods tend to be of good design and very good quality. We did purchase 8 kitchen/dining chairs to match our new kitchen table. We loved both but unfortunately the chairs lost colour after a short period of time due to sun damage. It only took one phone call for them to agree that this was not satisfactory and they replaced all the chairs in a different fabric that we chose. We were disappointed that there wasn't a greater choice of fabrics as we couldn't find an exact colour match in the material we wanted.
The service from their customer service team was excellent which is something we rate highly and nowadays is not often received. We have also found their delivery teams to be prompt, efficient and courteous each of the times we have had a delivery.
2 marca 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hi Patrick, thank you very much for leaving an honest review of your experience. I'm pleased that we were able to replace the chairs for you, and I have noted the feedback about the fabric. We hope you enjoy your new chairs and look forward to seeing you back in store again soon. Best Wishes - Ellie.
I returned 6 metres of fabric Orla…
I returned 6 metres of fabric Orla Apricot to the Bristol store as faulty and asked for a receipt to prove I had left the goods back at the store. The manager said she would send me an email as proof. This email has not arrived. Now I;m concerned because I have left £360 worth of goods and have no receipt
17 marca 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hello Anthea, my apologies that you did not receive the first email that was sent on the day you came in. We have now resent this to you to confirm we have the fabric, do let us know that you have received this. I will be in touch later on with an update on your fabric. Best Wishes - Ellie
Very friendly helpful staff who went…
Very friendly helpful staff who went above and beyond to help !
27 lutego 2023
Odpowiedź od Neptune - Bristol
Hello, thank you for your review and kind words. It's really appreciated! Have a great day - Ellie and the Bristol Team.
Brilliant Design Service
The professional, personal approach of the designer was instrumental in delivering a complete restyle of the sitting room which is absolutely beautiful.
Thank you Harriet.
18 stycznia 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hello Beverley, thank you for taking the time to leave this review and let us know how you feel. I will ensure these comments are passed onto Harriet, I'm sure she will be delighted. We look forward to seeing you in store again soon. Best Wishes - Ellie and the Bristol Team.
first visit to Neptune Bristol…
Had my first visit to Neptune Bristol last week for the cookery demonstration. From the moment we got there, we were so well looked after by all of the Bristol team and Becky Wilkinson's cooking demonstration was excellent. Far exceeded my expectations and a browse round the beautiful store afterwards left me wanting to move in! Many thanks Bristol Neptune, see you soon
3 lutego 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hi Tracy, thank you for this kind and considered review. It really means a lot us to that you spent the time to let us know how you feel. We're really pleased you enjoyed yourself, and we will hopefully see you in store again soon. Best Wishes, Ellie & the Bristol Team.
Neptune Bristol - customer service at it’s best.
The team at Neptune Bristol are a credit to the store. Each engagement was met with helpful, genuine warmth, good knowledge of products and perfectly pitched interaction. Our visit exceeded our expectations. An excellent example to others. We very much look forward to our next visit.
3 lutego 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hi Nick,
Thank you for taking the time to leave this lovely review.
We're delighted to hear that you had an enjoyable experience and we look forward to seeing you in store again soon.
Best wishes,
Ceri and the Bristol Team
Great visit today to Neptune Bristol…
Great visit today to Neptune Bristol for the Cooking Event. We were very well looked after by all of the Bristol staff and Becky Wilkinson's cooking demonstration was excellent. We enjoyed the tastings very much. Many thanks Bristol Neptune.
3 lutego 2023
Opinia niezależna
Odpowiedź od Neptune - Bristol
Hello, we are so pleased to read this and glad you enjoyed the day. We really enjoyed the event, Becky is such a wonderful chef. We look forward to seeing you again soon. Best Wishes - Ellie
Odpowiedź od Neptune - Bristol
Hi Bridgitte, thank you so much for leaving us your thoughts, it is really appreciated. We look forward to see you again soon! Best Wishes - Ellie
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.