Neat ProductsRecenzje 

28
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered 3 storage boxes from the company and although they were very well protected around with thick layers of bubble wrap unfortunately 2 arrived damaged.I sent an email and have to say the company... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

I ordered two 7 drawer plastic units. I received two 4 drawer unit with a difference of over £20.00. The units are fine but now I have the drama of trying to get my overpayment back. Poor shopping ex... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered gravel grids for my drive and Matt who I dealt with was so professional, knowledgeable and helpful. I have ordered before from them . And would definitely recommend. Great service thanks guy... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very happy customer. 60m2 of gravel grids. Same great quality as more expensive brand I used previously, but very competitively priced by Neat Plastics. Great service & telephone updates. Delivered as... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Firma konstrukcyjna
  2. Dostawca budynków ogrodowych
  3. Sklep ogrodniczy
  4. Sklep z meblami ogrodowymi
  5. Sklep z meblami zewnętrznymi

Napisane przez firmę

Neat Products is a UK-based supplier of practical storage and packaging solutions, focused on providing reliable and affordable products for both everyday household needs and small business operations. We specialise in a wide range of packaging and storage essentials, including cardboard boxes, bubble wrap, packing tape, shrink wrap, and durable plastic storage containers. Our products are carefully selected to offer convenience, quality, and value—whether you are moving home, organising your space, or managing shipping for your business


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

28 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(28)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 25

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Outstanding customer service

Ordered 3 storage boxes from the company and although they were very well protected around with thick layers of bubble wrap unfortunately 2 arrived damaged.I sent an email and have to say the company is absolutely amazing . Jake was extremely helpful, replying quickly with questions(whether I want replacement or refund)and instructions. I was ready to get rid of the 2 broken boxes myself but Jake arranged the collection ( I could easily change the day suitable for me). Have to add the boxes seem to be a good quality/sturdy. I recommend this company 100% and will still use in future if need anything. Thank you Jake for outstanding customer service 😊

28 czerwca 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

I ordered gravel grids for my drive and…

I ordered gravel grids for my drive and Matt who I dealt with was so professional, knowledgeable and helpful. I have ordered before from them . And would definitely recommend. Great service thanks guys

26 czerwca 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 2 z 5

I ordered two 7 drawer plastic units

I ordered two 7 drawer plastic units. I received two 4 drawer unit with a difference of over £20.00. The units are fine but now I have the drama of trying to get my overpayment back. Poor shopping experience. Unhappy customer.
UPDATE.....The other half of my units arrived later in the day. No one explained these units arrived in two parts and need to be put together. Advising your customers of this would stop any misunderstandings and complaints.

15 czerwca 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for updating your review.

We're pleased to hear that the remaining parts of your order arrived later the same day and that you received the complete 7-drawer units.

The product description states that the 7-drawer storage unit requires assembly, as it is supplied in separate sections that are combined to create the full 7-drawer tower. Due to packaging and shipping requirements, these sections may occasionally arrive separately.

In addition, each order includes an assembly leaflet with instructions on how to connect the sections and assemble the complete unit.

Thank you for your patience, and we hope you enjoy your storage units.

Oceniono na 5 z 5

Once again great communication…

Once again great communication excellent professionalism.

8 czerwca 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 1 z 5

Avoid. Terrible customer service

Ordered item from b&q website, requested a return and refund as item was not what I required. They said as per their policies that I would have to pay £8 per parcel, meaning £16 to return them. This is not stated when purchasing. When querying this I did not get a response. Messaged again the next day informing them that I am currently £100 down and have 2 large parcels in my house in the way and wanted this resolved asap. Still no response. Rubbish customer service. AVOID

7 maja 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for your feedback.

We would like to clarify that we did respond to your return request and explained that there would be a return collection charge of £8 per parcel, totalling £16 for both parcels.

For a home collection service, the actual cost to the business is higher than £8 per parcel. However, we absorbed part of the cost in an effort to help reduce the return expense for you.

When purchasing products through the B&Q website, there is also a returns policy link which advises that returned items may incur a charge of up to £50.00 if the products weigh over 30kg. As your items exceed this weight, a return charge is applicable. These return charges and policies are also set in line with the B&Q Marketplace terms and conditions.

We are sorry to hear that you are unhappy with the product. You advised that the reason for return was that the items were too thick; however, the full product specifications and dimensions are clearly stated on the website prior to purchase.

Please see the returns policy below, which is displayed on the B&Q website:

“Returns policy
If you’d like to arrange a return, use the ‘Contact seller’ button in the My Orders section of My Account, or in the email relating to your order.

Please note that returns for products that have been made to order or mixed to your individual requirements won’t be accepted. If the product weighs over 30kg, the seller may charge up to £50 to process your return.

Some items bought from a B&Q verified seller are eligible for return to a B&Q store, but there are exceptions that cannot be returned in store. For more information, go to the ‘Products bought from B&Q verified sellers’ section in our returns policy.”

We are sorry this purchase did not work out for you this time. However, we do appreciate your feedback and will take this on board to improve transparency with our customers and provide better response times moving forward.

Oceniono na 5 z 5

Neat products great company.

Lax at Neat products was great to deal with. Delivered our plastic gravel grids promptly and for a price that was way cheaper than any others out there. The grids are good quality. Will be using them again.

11 maja 2026
Opinia niezależna
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Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Excellent customer service

Excellent customer service - delivery arrived within a day as promised. They have a great range of products and will definitely recommend to friends and family.

7 maja 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Had a very last minute order and they…

Had a very last minute order and they delivered the same day. Very good price and excellent service. Will definitely be using these again.

6 maja 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Very pleasant to do business with

Very pleasant to do business with. Extremely professional and polite staff. The process was smooth and delivery was very quick. I would certainly recommend these guys.

7 maja 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Outstanding service

I recently had the pleasure of using , and I can confidently say the experience was outstanding from start to finish. The quality of their products are exceptional clearly designed with care, precision, and attention to detail.
What truly made the experience stand out, however, was the service. Lax was absolutely brilliant throughout professional, knowledgeable, and genuinely committed to ensuring everything was handled perfectly. It’s rare to come across someone who combines such efficiency with a friendly and approachable manner.

Thanks to Lax and the team the high-quality products and their excellent customer service, I will definitely be using Neat Products again in the future. I wouldn’t hesitate to recommend them to anyone looking for reliability, professionalism, and top-tier grids.

1 maja 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

All ways fast services

All ways fast services, prices are competitive.
Great customer service.

28 kwietnia 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Excellent service good price highly…

Excellent service good price highly recommended

2 marca 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Really good and very helpful

22 kwietnia 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Super fast delivery 🚚 highly…

Super fast delivery 🚚 highly recommended 👍

21 kwietnia 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Neat Products

Been dealing with Neat products for a while now a very trustworthy and helpful company that I will continue to use

17 kwietnia 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Outstanding service

I purchased gravel grids from Neat Products, and unfortunately some items arrived damaged due to the box being compromised during transit. After contacting their customer service team, I was very impressed with their response they handled the issue promptly and arranged for a replacement to be sent out without any hassle.
Although I wasn’t home at the time of the replacement delivery, the driver contacted me directly, and I was able to ask them to leave the items safely in my porch.
Overall, I found Neat Products to be an excellent company with a highly professional and responsive team. The level of service I received was outstanding, and I would confidently recommend them to others.

3 marca 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Prompt and efficient

Prompt and efficient

17 marca 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Excellent service and price.

Excellent service and price.

8 kwietnia 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

Great

Ordering from Neat Plastics was so easy and convenient. I ordered 30 80litre clear boxes and 10 4 drawer storage towers, the delivery was quick and they were well packed to avoid any damage in transit. Happy with the service received from Lax and will definitely be ordering more products soon.

8 kwietnia 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

Oceniono na 5 z 5

10 out of 10

I recently purchased storage units from Neat Products, and I couldn’t be happier with the entire experience. From the very beginning, everything was smooth, straightforward, and hassle-free. The team was incredibly professional, helpful, and attentive, making the whole process easy and stress-free.
The quality of the storage units is excellent, and it’s clear they take pride in both their products and their customer service. It’s not often you come across a company that delivers on both so well.

I highly recommend Neat Products to anyone looking for reliable storage solutions and top-notch service!

3 kwietnia 2026
Opinia niezależna
Logo Neat Products

Odpowiedź od Neat Products

Thank you for taking the time to share your detailed and positive review.

We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.

Thank you once again for choosing Neat Products.

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