Road Safety Authority Ireland Recenzje 101

In the middle of renewing my licence the website crashed. Displays message "This website is currently undergoing scheduled maintenance". Who carries out scheduled maintenance on their website at lunchtime on Tuesday? FFS

They keep hanging up on you when they couldn't be bothered to fix your Query...

This has happened me numours times after been on hold for 45 minutes...

NDLS are a complete shambles

Management need to be sacked Immediately

The website is a joke, paid my fee for my test and I get an email to book my test and its trying to charge me again for my test. What's worse is you can never get through to there contact number and there's no way to email them. You go into centre in town and you been pushed back to the website. No wonder the ratings are so bad...

Nightmare from start to finish. I have just been refused a licence for the 2nd time in 2.5 months because my car licence was not ticked on medical and eyesight report, despite the fact that my car licence has another 6 years on it. I was renewing my bus licence. I am down €250 and wasted 2.5 months. Call centres are in India. I have made 8 very long calls to date. No one cares.

Terrible customer service actually no customer service- no point phoning or emailing no one takes any action. My daughter received an email detailing her learner licence would be processed noticing her name was incorrect she emailed and phoned NDLS outlining they had spelt her name wrong - nothing was done to correct her name and the card was sent with incorrect name. She immediately sent the card back on 3rd May as she was told to do- despite a number of calls and emails since then her card is still not printed or even in the post yet. The Customer service line is a joke no one takes any responsibility to ensure action is taken to rectify their mistake which unfortunately means my daughter has no learner licence to enable her to get insurance and lessons. Save your time do not bother to contact the NDLS it will make no difference except waste your time and money and leave you frustrated!

Sent away completed application to exchange UK licence 3 months ago. I am unable to drive the vehicle until the licence arrives and I get insurance. Being without the van has impeded my ability to find work, socialise, go food shopping, and all the other essential trips that need to be made. Called the customer service line to inquire about the status, was on hold for 45 minutes, then when I finally got through to a care agent, he hung up on me. Disgrace!

Want to do your theory test on NDLS? Via Proproctor? Don't...because they won't show up,even after you booked an appointment online and had your last 45 euro spent for a no show to an exam they did not show up to,and when you complain about it,they will hold you accountable for the loss of fee saying you should have contacted "technical support" to which by the way I already did and nowhere did they mentioned this if in case a "technological error" (on their part) happened...I contacted them via email because there was no phone number showing up for contact support anywhere,and on the same day of the theory test to which I waited for 1 hour and they still didn't show up,it's a scam,pure scam.

waiting on a customer care agent to answer my phone call even though a recorded voice says, "there are currently no other callers ahead of you" . Then the call is just stopped. This call has already cost me €30 and will probably cost me up to €60. I need to replace a lost drivers license and finding it impossible to get through to anyone!! Disgraceful!!

Shocking! Waiting on my new licence 9 months now still no sign of it. Was told would take 3 weeks! No commutation with them at all emails ingored till 5 weeks ago they said they were going to process it.....still no licence

If I could give a lower rating I would. The people in the centre are very rude and have zero customer training. In the Clonmel centre, they treat young people very poorly and it is widely known. Somehow our licence was issued with an incorrect spelling despite a number of forms being submitted with the correct spelling. We are now waiting 5 weeks for the mistake to be rectified and have to postpone a number of lessons as a result. This would all be a little bit easier if the person at the counter was not so rude.

Helping to renew licences for relatives who are left waiting ages on the phone, have no email, or public service cards. The NDLS is an absolute shambles especially as a license is a requirement in law. Why are they making it impossible to get a license online or by appointment?

I was having a very bad experience with NDLS DROGHEDA South Gate .it was a very rude lazy lady who worked in the first window in the right .I just want to ask for information about my driving licence And She wouldn’t even want to answer or help and no customers at all were there .It’s not the first time but that lady should be fired straight away as She is really in the wrong place ,To precise She is not Irish She is from east Europe.Hopefully Ndls will not recruit in the futur this kind of unprofessional employees.

Worst service I have ever seen. Every week I call them, waiting at least half an hour on the line. They answer with messages like diplomats !?!?!?, no clear answers are given. As if I ask from them to predict the weather for a year ahead - not to check in their system the status of my application. As if no one there wants to get any responsibility of what he/she doing... You can complain as much as you can - no body care. Its a same that such organization had such awful customer service and approach.

Absolute disgrace is not even close to describing this service !!!! To add to it, when you do eventually get somebody on the phone (email contact is ignored) they state the problem will be sorted....no such thing. Enter another half an hour on hold !

No learner permits for months, no updates, stuck on processing, we were told that they had system malfunctions. We were told to wait for confirmations, as everything was good from our side. But for how long? 4 more weeks? 8 more weeks? They avoided those questions. They did many mistakes, apologized, we understand, its COVID, we tried to be as polite as possible too. Support was staff was kind at most, we were too, but the time is out.
Should we stay polite and wait?
Or we start a legal investigation?
Wait and see.

Worst at customer service.
Paid 50€ To renew and went into the office to get my licence as thought would be easier. Girl wrote my email wrong by spelling ashling with Aisling which is not my name so I never got emails that I had to upload a utility bill.

my application was rejected which I didn’t get told until I rang in. And I was then told I was to blame for not giving my own email correct to them apparently.
Paid €50 online to reapply to see that I can’t use my new picture just taken a month ago but I have to use my 18 year old picture as they’re incapable of processing the other one just done a month ago.

Absolutely ridiculous show of service I want my new picture taken in November 2021 not my 18 year old one!

Please contact me to sort it out!

I am currently living abroad, my work takes me abroad often. My driving licence is out of date since 2020 and I tried to exchange my irish licence for a french one. However, this was refused as my Irish license is not in date and therefore, according to them, not valid. I need to sort this out with my own country first, I was told. I travelled home especially to do just this. I was honest and told the person in the ndls office that my irish address is not where Im currently living as Im currently working in France. In answer to this I was told in a very curt and agressive manner that, in that case, they could not renew my license. I explained my predicament and tried to press for some advice on how to resolve this situation but the reply was very curt and hostile and I was shunted out the door. I was told and I quote, " As you're living abroad you have lost your rights in Ireland ". Apparently I have also lost the right to be treated with respect. I was very shocked and saddened at the rudeness and lack of helpfulness. Coming home and finding myself being treated as such is very unpleasant.
I still do not lnow what I should do to get my license renewed and I do need to drive.
The information given was quite likely correct and I am not complaining about their refusal to renew my license. I am complaining however about the attitude of the person towards me and the complete lack of willlingness to help, reassure. I was made to feel as if I was purposely attempting to break the law and rob something from Ireland to which I had no right. It was a very unpleasant experience.

Terrible service!! on hold for 30 mins, trying to speak to someone, they can't amend driver licence applications over the phone,They will take your money and can cancel your application but your not entitled to a refund.!!!
The back log of renewals from the pandemic, is a full 12 months. No options or solutions given !!!!!
Disgraceful service and not one bit helpful

My 17 year old daughter passed her theory test on October 5th , she was not given any information other than she has to book an appointment online with The NDLS to get her learner permit, on going into the NDLS she was told they don't accept cash payment s & she needed to book another appointment because she had only cash to pay them, she booked another appointment this time in The NDLS in Mallow as the office in Cork City was booked solid for over 4 weeks, she went to Mallow for her appointment only to be told that their card payment machine was not working, ( they could have sent a txt to say) & again she was told book another appointment very rudely, she went back into the NDLS in Cork City on 5th of November, only to be told she needed an eye test report & apparently this information is meant to be all over their website ( I haven't seen it once even though I'm the one who's booking the appointments for her) she got another appointment for 9.50am today November 5th but over being anxious & stressed at this stage she forgot her pps card, she had her medical card with her pps number on it , but they very nastily said " Well its not our fault you don't have the right documents " i was waiting outside the office for her & I was told the very same thing in a very aggressive & nasty tone as I was pleading with the lady in question to have some compassion , but no I was told its her own fault for not having the right documents.
Fair enough she may not have had the right documents, but is that anyway to speak to someone? My daughter suffers from anxiety & this is flooring her everytime to the point she never wants to go there again,
This service needs to be named & shamed for their attitude towards the people who need to get their driving licence , they seem to forget that people in this day & age will stand up for their rights & they will not take been spoken to like they are a piece of trash,

Would give their telephone contact service and licence service negative marks. Tried to exchange a foreign licence in December last year. No word from them for 4 months. Called twice and waited 40-55min each time only to be told that "someone was looking into the issue". After two letters to their Operations Manager (wonder what he actually does) finally got my licence returned. My wife waited until September (9 months) and wrote to their Operations Manager with no reply. She rang them today and although on calling she was told that there were no calls ahead of her and that the wait time was 1 minute. However it was only 25min before someone answered the call. Were they all on a coffee break and finally decided to answer? When she identified herself the NDLS customer agent put her on hold to "check with his manager". He came back to her and said that he had "escalated her query" My wife, despite being nice and polite throughout the conversation just asked if her licence had been lost, because they hadn't written to her for 10 months, didn't reply to her letter from the month before, and now didn't appear to know where her licence was, the NDLS customer agent Tomas became angry and aggressive and alarmingly raised his voice to try to bully her. My wife descalated the situation by being calm and told him that there was no need to get angry and aggressive and that she just wanted her licence, which is a legal government document, back. On asking about why they had not answered her letter, he noted that the letter had been received but had no answer to why they did not reply to it. The NDLS appears to be a completely incompetent entity that should be shut down - it is run badly, inefficiently and have made a mess of a simple procedure. No doubt they have lost my wife's licence. Just waiting to see what pathetic excuse they give.