Online pricing confusing. Quick delivery Great selection of dog food on line not in shops anymore. But can't get use to system online get 8 boxes save order another 6 ave prices go sky high. I dont... Zobacz więcej
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Notified me when the Turkey came back in stock which was helpful. Delivered very quickly top layer slightly thawed though so may need extra insulation. More single protein choices would be helpful…suc... Zobacz więcej
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I have used Naturaw for both of my dogs and I'm really impressed with the quality of food and the excellent customer care and service. This is by far the best food I have given to my dogs, both of wh... Zobacz więcej
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Absolutely love this company. Branding on point. Customer service any questions answered with an hour or so via email. Quick delivery. I don't mind paying more for high well fair grass fed animals. It... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription
Why Naturaw?
Napisane przez firmę
- Exceptional raw dog food, with a conscience
- We’re incredibly passionate about ethically sourcing the best quality human grade ingredients for our raw food. We make it in our state of the art kitchen in Yorkshire using our own self-generated solar power, and pack it in plastic free, fully compostable, sustainable & beautiful packaging. Did we mention we are the first raw food manufacturer in the whole world to be a certified B-Corp?
- The highest rated dog food in the UK
- Our exquisite Forage complete range is rated 97% on leading independent review and nutrition advice site All About Dog Food. Out of 1600+ foods there are none higher.
- High welfare ingredients
- We use a high proportion of Free Range & Organic meat, nothing is battery farmed and we only use pre-stunned animals. We take animal welfare seriously (our human founders are actually vegetarian!) and believe if we are going to feed our carnivorous companions an appropriate diet we should do so with as much care and respect as possible to the meat within it.
- Plastic-free packaging
- No more piles of plastic tubs. We only use ground breaking home compostable and sustainable packaging. Our trays are made from wood fibres in Europe (not sugarcane shipped around the world) and the non-stick coating on them is a propietry blend of completely compostable bio film. Our cardboard sleeves are printed in vegetable based inks and are carbon offset.
- Purpose led
- The food itself sets us apart but there’s more to it than just that. We are founded and staffed by people who actually care about dogs, it’s not just a business to us (we started making our own food solely for our own dogs) and we also make all our own food in our solar powered Yorkshire kitchen, we don’t just stick a label on someone else's.
Dane kontaktowe
517-521 Avenue E East, Thorp Arch Estate, LS23 7EG, Wetherby, Zjednoczone Królestwo
- woof@naturaw.co.uk
- www.naturaw.co.uk
4,6
Doskonała
1 tys. recenzji
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Disgusting response from company after the food arrived not fit for purpose
We have been customers of naturaw for many years however after the experience regarding our last order we will definitely not be purchasing from them again. Our order arrived completely defrosted and not even cold, when we contacted them they first blamed us for not ordering a full box, on this occasion we could not afford a full box,as apparently the full boxes stay frozen for longer this response was absolutely disgusting they are suppliers of raw food in no way at all should it matter how many boxes you order it is their responsibility to ensure the food arrives in the condition it is supposed to. We sent numerous pictures clearly showing the trays full of blood and they said the food was fine, yes you can refreeze raw food but only if it has been maintained at fridge temperature and this clearly hadn't and there was absolutely no way that I was going to take the chance of feeding my dog this. The company still wont take any responsibility or refund our money so I will be taking this matter further
UPDATE: as seen in naturaws response to this review they have now taken responsibility for the state the order arrived in and explained that the original response given to this complaint was a misunderstanding as they thought the pictures we sent to them had been taken the following day after the order had been left out of the freezer overnight. They have very kindly offered to send us a full box of food and treats for both my dogs for free to make up for the inconvenience caused
3 czerwca 2026
Opinia niezależna
Odpowiedź od Naturaw
Thank you for your feedback. We are genuinely sorry that your order arrived in a condition that caused concern and that our initial handling of the situation left you feeling disappointed.
As a valued customer of over three years, with no prior issue of any kind, we were keen to resolve this matter directly with you and following our discussions we reached an agreement.
We appreciate the opportunity to have addressed your concerns and are pleased that we were able to reach a resolution together and continue a relationship providing your dog with a quality diet. The outcome, and our efforts to put things right are not reflected in your current review, we would be grateful if you would consider updating your review to include your satisfaction of the resolution.
Thank you for your custom over the years and for giving us the opportunity to resolve this matter.
Great food
Great service, great food my dogs been on it for last few years, he's 11 now and supper healthy, lovely coat, clear eyes. Everyone comments on how healthy he looks for his age. Highly recommend this food. I feed various flavours of the forage range.
19 maja 2026
Odpowiedź od Naturaw
Thank you so much for your wonderful review and for trusting us with your dog's nutrition for the last few years.
We're delighted to hear that, at 11 years old, he's thriving - there's no better compliment than hearing that people regularly comment on how healthy he looks for his age!
It's also great to know he's enjoying the variety of flavours in our Forage range. Thank you for your recommendation and for being part of our community! 🐾
This company is fab
This company is fab. I have never had any problem with them, their products or their deliveries. They did recently change their web interface which is now a bit clunky (harder to use than before) but I put up with it because the product is so great.
13 kwietnia 2026
Odpowiedź od Naturaw
Thank you for your kind review and continued support. We're delighted to hear you've had such a positive experience with our products and deliveries.
Please don't hesitate to contact our team (woof@naturaw.co.uk) should you require any assistance.
Thanks again for choosing Naturaw!
High quality food
My 5 yr old spaniel has been on Naturaw Taster boxes for nearly 2 years and loves them. He’s happy and healthy and looks forward to his meals. The meals are 100% meat, and I supplement with raw broccoli, carrots etc here and there, but I’m happy with meat being the bulk of his diet. He has no health, skin or ear problems and his teeth are great, which I attribute to his high quality diet. We’ve tried other raw food brands before, and he has gone off them quickly, so this seems to hit the spot for him. I also like the company’s ethos, with high quality sustainable meat and biodegradable packaging.
11 maja 2026
Odpowiedź od Naturaw
We are so pleased to hear your Spaniel is thriving on our Lucky Dip (Taster) Boxes and enjoys meal times!
It's wonderful that our food keeps him healthy, and we appreciate your kind words about our ethos and packaging!
Both of my dogs have enjoyed Naturaw…
Both of my dogs have enjoyed Naturaw original food for the last 6 years. I love the quality and ethical sourcing of the meats, the variety of proteins, the compostable packaging and quick , reliable delivery. Overall great value for money.
21 maja 2026
Odpowiedź od Naturaw
We're so happy to hear your dogs have enjoyed our food for six years!
We truly appreciate your kind words about our quality, ethical sourcing, packaging, and delivery. Thank you for your wonderful feedback!
Delivered by DPD so the raw meat is not refrigerated!
This company was suggested to us, but as we are in the catering business,
I was a little reluctant that it’s delivered by DPD ( not refrigerated) concerns me a lot, and reading on their website that if there is a problem with delivery you’d need to contact DPD. If the order doesn’t arrive and you’re waiting on food what happens??? You’re then without your supply.
Their customer service is via a chat online.
I’m very dubious to transfer to this company!
19 maja 2026
Opinia niezależna
Odpowiedź od Naturaw
Hi there,
As a company dedicated to producing high-quality food and delivering excellent customer service, we’re naturally disappointed to receive a 2-star review from someone who has not yet placed an order or experienced our products firsthand.
We’d really encourage you to speak directly with our Customer Care team rather than relying on online chat discussions, as they’ll be able to answer any questions and hopefully put your mind at ease. You can contact them anytime at woof@naturaw.co.uk.
We’re proud to have over 1,000 5-star reviews from our customers, along with a highly rated score on All About Dog Food, which reflects the quality of both our products and service.
If there were ever any delivery concerns, our Customer Care team would be on hand to help resolve them quickly. Alternatively, if home delivery isn’t suitable for you, our products are stocked in over 200 stores nationwide, and you can find your nearest retailer using our store locator map here - https://www.naturaw.co.uk/pages/find-a-stockist
As you have not yet placed an order or experienced our products directly, we would respectfully request that you consider removing your review until you have had the opportunity to try Naturaw for yourself. As we are sure you can relate, this kind of review can be damaging to a small company such as ourselves.
Amazing dog food as always
Amazing dog food as always.
My dog loves your food. Easy ordering, easy delivery!
24 października 2025
Odpowiedź od Naturaw
Thank you for your 5* review!
We're thrilled to hear your dog loves the food and that you've found both the ordering process and delivery easy and hassle-free.
great service good delivery food…
great service good delivery food packaged brilliantly and dogs enjoyed it!!
11 maja 2026
Odpowiedź od Naturaw
We're delighted to hear you're happy with the service, delivery, and packaging—and even happier that your dogs enjoyed the food. Thanks for your support!
Odpowiedź od Naturaw
Thank you for your great review! We're so pleased to hear you're happy with our service and that your dogs love the food!
I cannot get to cancel when we do not…
I cannot get to cancel when we do not need the food at a specific time !!!
11 maja 2026
Odpowiedź od Naturaw
We’re sorry to hear about your frustration with your subscription. Customers are able to manage and cancel subscriptions directly through their customer account, we also send an email at the time of subscription setup confirming the subscription details and how it can be managed.
As soon as we received your request, your subscription was cancelled for you.
If there’s anything further we can help with, please feel free to contact our support team directly on woof@naturaw.co.uk
Great food for fussy eater
My 7 year old Labradoodle has been on Naturaw for around 3 years and eats it well (he is a very fussy eater). He has never had an upset stomach, breath never smells and likes all the recipes.
The website is easy to use and the subscription easy to change if the delivery dates don't work etc.
A big bonus for their sustainability efforts with packaging.
A little disappointed though that in 3 years I have never even received a complimentary pack of treats as an appreciation of loyalty.
(Update: For clarity I have had a subscription for around 3 years. It has been cancelled and renewed a couple of times due to your old system where it was difficult to change number of boxes etc without setting it up again).
9 maja 2026
Opinia niezależna
Odpowiedź od Naturaw
We're happy your Labradoodle enjoys our recipes and that our website and subscription service work well for you.
We appreciate your feedback regarding loyalty rewards - having taken a look at your subscription, your next order is your 8th renewal order since this started on 3rd November 2025, a free packet of treats is due to be included 🐾 - https://www.naturaw.co.uk/pages/subscriptions
Thank you for your valuable input and for recognizing our sustainability efforts!
Very poor subscription service
Product itself is good but their subscription model is woeful. We've had to chase for every order and on the most recent chase they told us that the subscription date is actually the payment date and not the delivery date. Never heard of that before and clearly they don't understand the importance of having confidence you will have food for your dog, will be switching to to ProDog who are Platinum Trusted by feefo.
8 maja 2026
Opinia niezależna
Odpowiedź od Naturaw
Thank you for your feedback. We’re really pleased to hear you’re happy with the product itself, though we’re sorry the subscription experience has not met your expectations.
We completely understand how important reliability is when it comes to feeding your dog, and we appreciate your frustration.
Our subscription renewal date refers to when payment is taken and the order is generated, with dispatch and delivery then following in line with our delivery schedule.
I can see from recent communication with our team that they’ve been able to provide further clarification regarding your orders and delivery timings whenever needed.
We also appreciate your comments regarding the clarity of the information on our website, and we’ll take this feedback on board.
Our dogs are thriving on this food
Our dogs are thriving on this food. Excellent product and prompt delivery. Helpful team. Eco friendly . Recycling of all packaging possible.
28 kwietnia 2026
Odpowiedź od Naturaw
Thank you for your support and your lovely review — we’re so happy your dog is enjoying the food and that you value our recyclable packaging too!
We have tried a few different raw good…
We have tried a few different raw good companies for our dogs. They never really took to them but once we started with Naturaw the difference, our dogs never leave anything in their bowls, the food is not full of chunks of bone or not
sloppy either. A wide variety is available too. Delivery is prompt and always on time. I would never use another company for raw food ever again. I'm sticking with Naturaw as happy dogs make a happy owner.
27 kwietnia 2026
Odpowiedź od Naturaw
Thank you so much for your fantastic review! We’re delighted to hear that your dogs are loving Naturaw!
We’re also really pleased that our reliable delivery service and recyclable packaging have helped make your experience even better.
Thank you for putting your trust in Naturaw — happy dogs really do make happy owners, and we’re so happy to be part of your raw feeding journey!
My Cavapoo loves it
My Cavapoo is just 12 months old. Since having him from a puppy I have struggled to find a food he likes. Even ordering off line food advertised on the tv. He will eat it at one meal and then avoid it. Others have suggested leave it and he will eat when hes hungry. He never does. A friend gives her dog raw and suggested we try it. I did my research and it was AI that suggested the best for our Cavapoo was Naturaw. So I decided to give it a go. We are on day 4. Hes off all the kibble and wet food and now just on raw. He absolutely loves it. He cries when I am putting it in his bowl, eats it in seconds and chases the empty bowl around the floor. What a difference. I have only given him the beef and chicken but he's now looking forward to meal times. His stools are tiny. Cant believe I never tried it before.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Naturaw
Thank you so much for sharing your experience! It’s amazing to hear what a difference Naturaw has made for your Cavapoo already.
It’s fantastic to hear he’s transitioned so well onto raw and that you’re already noticing the benefits. We can’t wait for him to try even more flavours.
Thank you again for trusting us with his meals — we’re so pleased to have you both as part of the Naturaw family!
Top quality food and company in all…
Top quality food and company in all respects. Sustainable, ethical, highest quality food.
10 listopada 2025
Odpowiedź od Naturaw
We’re so pleased that our commitment to sustainable, ethical, and high-quality food resonates with you. It means a lot to have you and your dog with us.
Still very happy, 5 years in!
We have been feeding this food to our French Bulldog since she was a puppy, after our reading suggested it would help protect her in relation to some of the health issues that frenchies can suffer from. Now 5 years later and she’s healthy and happy and still enjoying the food. The quality and variety is fantastic, and being able to order delivery ahead of the scheduled deliveries when we’re running low has been super easy. The packaging is fantastic - no plastic, and everything arrives with no issues. Very happy, and no plans to switch!
22 kwietnia 2026
Odpowiedź od Naturaw
Thank you so much for your continued support and this wonderful 5★ review! It truly means a lot to have you and your dog with us for so long—we’re so pleased they’re still loving every meal!
Great service
Great service - great product. The meat looks good and my dog loves it!
21 kwietnia 2026
Odpowiedź od Naturaw
We're so happy to hear that your dog loves our recipes and that you appreciate our service. Thanks for your positive feedback!
Good food our dog loves it.
Good food our dog loves it.
easy to deal with and orders sent very quickly
have a monthly order
16 kwietnia 2026
Odpowiedź od Naturaw
Thank you for the great review! We’re really glad everything arrives smoothly and that your dog is enjoying their Naturaw meals!
Always on time and perfectly packed and…
Always on time and perfectly packed and alfie loces it.
8 kwietnia 2026
Odpowiedź od Naturaw
Thank you for the 5★ review! We take great pride in the quality of our products, so it’s wonderful to hear Alfie is loving Naturaw!
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