Delivery was delayed by a few days, but many thanks to Andy who delivered 15 large & heavy fence posts for his advice and his help to put them in my garage. I would have struggled otherwise. Much appr... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a great experience with National Timber for my order this week. I had purchased on Monday, and got a delivery date for Wednesday a couple hours later. Unfortunatley the van broke down on the Wed... Zobacz więcej
Reakcja na opinię
Don't second guess buying from these guys, even if you have to pay shipping. Their pricing is the best, even with delivery charges. Delivery to Cardiff not a problem, ordered in the afternoon and give... Zobacz więcej
Great company to deal with from start to finish . All queries answered and ordering made easy , delivery as per quoted eta , driver really polite and helpful with excellent prices compared to so many... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
National Timber specialise in a wide range of C16 and C24 Timber as well as fencing and garden products to help your garden come to life. We also sell a wide range of garden buildings that can be purchased online via our online store.
Dane kontaktowe
National Timber, 1 Birmingham Road, B71 4JH, West Bromwich, Zjednoczone Królestwo
- 0121 557 8838
- info@national-timber.com
- www.national-timber.com
4,7
Doskonała
246 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I recently used National Timber
I recently used National Timber, I found Sam helpful and polite, they delivered a top quality product on time at a fantastic price, I will be using them again in future and would have no problem recommending them to anyone else.
Thanks till next time.
Martin.
18 czerwca 2022
Opinia niezależna
Great customer service
Great customer service, great products and the best prices. Will always use these guys for my materials moving forward.
12 czerwca 2022
Opinia niezależna
Genuine company
Had some Timber and Decking delivered to me today. The guys where great from start to finish. Fantastic communication and products. Great prices
8 czerwca 2022
Opinia niezależna
I had a delivery today the gent who…
I had a delivery today the gent who dropped the wood off was called Andy, he rang me before he came gave me a rough time and was polite, helpful a credit to the company. Thank you
8 czerwca 2022
Opinia niezależna
A great service
I needed supplies after another company messed up my order. The service I received was on point, they really went out their way to make sure I had everything I needed and they even delivered within a day of me ordering. I would definitely recommend them. My national timber experience was spot on.
3 czerwca 2022
Opinia niezależna
Fab service
Fab service, delivery was on time. Staff extremely helpful. Shed looks great
3 czerwca 2022
Opinia niezależna
Great service
The guys were great in getting our order delivered to us within 2 days of placing an order. Would definitely recommend
3 czerwca 2022
Opinia niezależna
Had another order from National Timber
Had another order from National Timber. The quality of their concrete and timber is top level as always.
3 czerwca 2022
Opinia niezależna
Very poor customer service do not use…
Very poor customer service do not use this company. Do not order concrete posts. Very poor in quality. Be warned do not order.
I spoke to Sam very rude. He needs a lesson in customer service
1 czerwca 2022
Opinia niezależna
Odpowiedź od National Timber
Good Morning Ian, I'm sorry to hear your review on our company as we pride ourselves on the customer service that we provide as well as the products we provide. After hearing our customers feedback we took the decision to change concrete supplier to the best in the Midlands. Now we shout from the roof tops about our concrete. I would like to find out more about your experience and your complaints. then please email us at info@national-timber.com. Thank you Ian
Excellent
Good price, Good communication delayed delivery but gave me ample notice. Andy the delivery driver was very helpful polite and accommodating. Would definitely use again.
18 maja 2022
Opinia niezależna
Odpowiedź od National Timber
Thank you for your lovely review. Its hard at the moment to please everyone, especially with the reviews we are getting at the moment due to inconsistencies. Therefore we applaud you for sending a review. Please visit us again soon.
I was really disappointed with the quality of the goods
I was disappointed with the quality of the goods received, the concrete fence posts were not like any I have seen before, the concrete used appeared to be low quality and was already flaking/chipping and not well formed and white in appearance. This was the same for the gravel boards, cracked, chipped and appeared to molded on site from the same low quality concrete. The fence panels appeared to be already bowing in places and stained with dark brown, I don't have much hope for these to last long. When I asked about a refund for the goods I have received no response after two attempts. I should have stuck with reputable suppliers than using an online company.
26 kwietnia 2022
Opinia niezależna
Thank you so much
Thank you so much, great price and absolutely the best service, delivery & on time as promised, i have ever received, communication has been truly amazing resolving a slight problem with the fencing it was dealt with fast, polite & instantly such a pleasure to deal with,
i am so happy to rate this experience 1000% perfect 🌟 look forward to dealing with you again
29 marca 2022
Opinia niezależna
Odpowiedź od National Timber
Thank you for your great review on Trust pilot, we appreciate the love, Thank you
Excellent Team Omega Lattice fence panels
From Start to finish an excellent service and product. Great customer service helpful and friendly team and delivery was flawless. Delivery arrived as promised. Fence panels are in pristine condition. Just waiting for the winds to die down before erecting fence. Thanks team.
20 lutego 2022
Opinia niezależna
Odpowiedź od National Timber
Thank you very much for taking your time in writing us a review, we at National Timber value customer service and I'm glad this has shown throughout your purchasing process. Spread the word. Kind regards National Timber
What can I say
What can I say. Whoever operates their eBay shop needs a lesson in customer service.
I messaged this firm asking for a delivery quote and was met with non questions and statements. I don’t know how their pricing works, if they need information, they should work on asking straight forward questions to identify the information they need, rather than give off this ‘give a f&ck’ attitude
31 stycznia 2022
Opinia niezależna
Odpowiedź od National Timber
Thank you Lucas for taking your time to write a review, we at National Timber are sad to see that we have a disgruntled potential customer in yourself, our ethos at National Timber is to give the very best in customer service as well as making sure the product that every customer receives is of the highest quality.
I ensure you that we take every complaint serious hence why we have over 4.5 on our Trustpilot which is hard to achieve especially when trading for over 5 years in a volatile industry.
When working with eBay we have to be very careful with what and how we say things as there are many stipulations when selling on eBay, we are not allowed to ask for phone numbers or customer addresses. Therefore you may have felt as though all your questions were not answered.
We would love to change your opinion on our company and we would appreciate it if you would give us a chance to change your mind on our company and you will see that our Trustpilot simply backs up our company ethos.
Please call us on 0121 557 8838 and ask to speak to Richie our Branch Manager who will answer all your queries and will definitely give you the best price we possibly can.
We at National Timber look forward to your call and your custom
Regards
Sam
What a pleasure it was to deal with…
What a pleasure it was to deal with this efficient company, everything from the first phone call to the day of delivery was prefect.The product was excellent at an unbeatable price, definitely 5 star.
28 stycznia 2022
Opinia niezależna
Odpowiedź od National Timber
Thank you very much for taking the time to complete a review, we are glad that you are happy with our service that we pride. We pride ourselves on giving top quality products at rock bottom price. It will be great to see your custom again. Regards
Thankyou for a great service.
Thankyou for a great service.. second to none, ordered and delivered within 24hrs fantastic!!! Definitely be using you again and will definitely be recommending you to many others thankyou for your service once again
Kerry.
28 stycznia 2022
Opinia niezależna
Odpowiedź od National Timber
Thank you for your wonderful review, please shout our names from the roof tops. We are here to stay and our service that we provide should always be of the highest quality. Regards
Featheredge close board fence panels
I shopped around for feathered closeboard fencing panels, I selected Nationaltimber, firstly for the price and reasonable quick delivery cost. I did think the panels would be cheap looking and not very thick, but to my surprise they looked superb with nice thick feather boards, all neatly nailed and no splits or damage and no gaps or bowing, all boards straight Panels were a joy to work with.
17 października 2021
Opinia niezależna
Odpowiedź od National Timber
Thank you for your recent review, we would just like to let you know that we value your custom and hope you serve you again in the coming days, weeks, months and years. Regards National Timber
Bought some featheredge panels quick…
Bought some featheredge panels quick delivery. Fencing is really strong wood. Looks lovely now up. National timber is a really good company to buy from.
1 października 2021
Opinia niezależna
Odpowiedź od National Timber
Thank you for your lovely review Sarah, its very much appreciated. Spread the word as we are here to stay but above all that pop in anytime if you need anything else. Kind regards National Timber
Fencing
Ordered posts, European fence panels and gravel boards all products were of great quality and reasonably priced, communication was great, although the wrong sized posts were originally delivered this was rectified without any problems at all. Will be ordering from these guys in the future 👍
15 września 2021
Opinia niezależna
Odpowiedź od National Timber
We would just like to let you know Vicki that it was a pleasure to have served, although we did send out the wrong posts, I'm glad to see that we quickly rectified our mistake to ensure your job was completed on time with no further issues.
Great company
Competitive prices and a fantastic service from ordering to quick delivery. Thank you to Sam who was extremely helpful when ordering. Highly recommend this company.
11 września 2021
Opinia niezależna
Odpowiedź od National Timber
Thank you Sarah for your review, we are extremely thankful that you have taken time to write a review. We look forward to you spreading the word and indeed coming back for more Timber. We at National Timber thank you
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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