Hometouch Care Recenzje 

152
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We were looking for live-in care for my 88 year old Dad. Hometouch provided fast effective care options and visited Dad for an initial assessment. The carer has been brilliant. Professional, caring... Zobacz więcej

Oceniono na 5 z 5

In an ever-changing world, it is a relief to find a care provider who has remained consistent and professional throughout. We have used Hometouch for the past 18 months. Courtney our Care Account Mana... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My elderly father has dementia, we have been using Hometouch for over two years. Dad has regular carers that live with him and know he’s needs and routine. This is a great relief for the family as d... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Good way to find people and, once you get used to it an easily manageable system on-line. BUT hard to find drivers and hard to find carers with public liability insurance which Barnet council... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Domowa opieka medyczna

Napisane przez firmę

Our goal is to support the three million people in the UK with cognitive impairment to have more active and fulfilling lives. We want to slow the progress of dementia – helping people maintain good brain health practices to help limit cognitive decline through our exceptional live-in care. hometouch offers a radically different model of care - empowering with families and their loved ones with choice, transparency and control, while raising the earning of carers by 75%.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

152 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(152)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 20

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Excellent Service - Superb Carer - Some difficulty with website

The carer who came to keep an eye on my father three times a week as he recovered from his radiotherapy was friendly, professional and incredibly helpful at what was a stressful time for the family. The people at the "office"/on the end of the phone were also superb, very understanding and professional. The only reason why I haven't awarded 5 stars is because I think the website needs a tiny bit more development in terms of ease of changing weekly schedule for the carer. There should be options for a rolling programme or the ability to book on a weekly basis which has some calendar model built in so it's easier to see what you are booking. This is a very minor point in what is an excellent service from beginning to end.

1 stycznia 2016
Opinia niezależna
Logo Hometouch Care

Odpowiedź od Hometouch Care

Thanks for your kind words regarding HomeTouch. We are working on improving the user experience and range of functionality on the website as we are committed to continuously improving the service. Thanks for your feedback and best wishes to your family, HomeTouch team

Oceniono na 4 z 5

Easy to use - carer quality varies.

I have had a great experience with home touch overall, the service is easy to use and has made life a lot easier for my family. You may need to try a few carers before you find one that is the most suitable for your needs. This is understandable.

11 grudnia 2015
Opinia niezależna
Oceniono na 5 z 5

Invaluable resource during difficult time

The website was easy to use and an invaluable resource for me as I was trying to find last minute night cover for a relative who had dementia and had been admitted to hospital.

The carer profiles are very clear and I really liked the way that I could search for exactly what was needed. It was also great to see how local the carers were to the hospital as their profiles tell you what town/area they live in.

I found it easy to set up a contract once I had chosen the carer and the payment process was straightforward.
The carer that I used was very professional, reliable, and took very good care of my relative.

Thank you for this service - it honestly made a hugely positive impact for not only my relative, but the family too.

10 listopada 2015
Opinia niezależna
Logo Hometouch Care

Odpowiedź od Hometouch Care

Thanks for your kind words. Its really gratifying to know that we were of help in a difficult time for your family. Best Wishes, HomeTouch Team

Oceniono na 5 z 5

Wonderful carer

Jamie was very quick to see exactly how things were when my husband came home after several months in hospital, suffering from depression. His recommendations were excellent and we found just the right person straight away. It has made such a difference having someone around who is so sensitive, caring and great company. He is at ease with the whole family and we all really enjoy his visits.

30 października 2015
Opinia niezależna
Oceniono na 5 z 5

A great way to choose care

The idea that you can choose the Carer and in our case see a video of the Carer is a major change that has great advantages.
This enabled us to find a real gem of a Carer.

29 października 2015
Opinia niezależna
Oceniono na 5 z 5

Fantastic

I would highly recommend HomeTouch.

My father was very suddenly diagnosed with an aggressive terminal brain tumor. We bought him for a month and literally had to find 24 hour care immediately. HomeTouch made the whole process easy and we had a couple of fantastic carers from them. They were easy to get hold of and have a fantastic online booking system. I was able to meet the carers and was given a selection.

15 października 2015
Opinia niezależna
Oceniono na 5 z 5

A five star service

This care agency is a real find; manned by friendly and informed staff they provide a first rate service with experienced and highly professional carers. I would recommend it to anyone seeking assistance either for themselves or their loved ones.

9 września 2015
Opinia niezależna
Oceniono na 5 z 5

A fantastic Service

I've recently organised a carer for my aunt through HomeTouch. It was really easy and greatly reduced the work and worrying for me. I don't even live in England, but using the HomeTouch site I could see a range of carers near my aunt. Their photos, qualifications, experience and even interests were there for me to see instantly on my laptop or iPhone and I could pick carers that I thought might be suitable and message them back and forth. I had a phone interview with the carer I finally picked and a friend, who lives nearby, interviewed her in person. She's been working for 5 weeks now and she's absolutely amazing. She's kind and conscientious and very able, and she contacts me regularly to keep me up to date. I know HomeTouch monitor her, and Payments and contracts are visible to me online. My aunt is well cared for and I couldn't be happier.

9 września 2015
Opinia niezależna

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