My Gift Registry Recenzje 

544
•
Wynik TrustScore: 4 na 5

4,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Very easy to negotiate the site, only thing I did not like was that PayPal was not a option. I feel much safer using PayPal online than giving credit card info. Although I have a low balance card I us... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Using the gift registry was great: we knew exactly what Ben and Gabby wanted, we could see what it looked like, we had the opportunity to pay for part of something if we couldn't afford the whole thi... Zobacz więcej

Oceniono na 5 z 5

I've never seen a website like this before. What a great idea to relieve some stress from the Bride & Groom on their busy fun filled day! The site was simple to use and fast in processing. I would re... Zobacz więcej

Oceniono na 5 z 5

It was easy to contribute the exact money I could afford yet help purchase the ideal gift my niece needed for her unborn baby. The fact I was covid positive didn’t impact my ability to purchase the id... Zobacz więcej

Informacje dotyczące firmy

  1. Platforma sprzedażowa online

Informacje przekazane przez różne źródła zewnętrzne

The world’s most popular Online Gift Registry takes less than 1 minute to setup! Add gifts from anywhere in the world or create an Online Wishing Well instead!


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

544 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(544)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 7

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I'm not sure what I paid $65 for

I'm not sure what I paid $65 for. I could have simply uploaded a Google spreadsheet to my group chat for my son's birthday and had people tick off when they'd purchased something from my wishlist. The release date for our gifts states 12 February (today is 11 March). I've contacted customer service only to be told that they aren't responsible for the delivery of gifts... that my guests are. It seems odd that not one of the gifts has been received and when I phoned the charity they had no record of payment being made and are currently escalating this. Not only this, but several guests who purchased via the registry or contributed money checked in with me to ask if it was a safe and secure site. So, as it seems, my $65 was for a landing page - poor user experience for my guests, no gifts received and now I need to contact each of the guests to awkwardly ask them for their receipt and then chase up the individual websites for the items we listed.

Edit (response to your reply): I've searched my inbox and have a support ticket asking more about how the service works (prior to purchase), a receipt for purchase on 30/01/23 and notifications that someone has contributed at various points. There were no emailed instructions. I have screenshot the list of communication received from My Gift Registry, but I cannot attach it via an edited review. However, a public response to a review on this platform has taken priority over my support ticket submitted. It was not clear when watching your initial marketing video, which as someone who works in marketing - it's a great video, but it wasn't clear that you only give gift cards. And while I appreciate the laws surrounding money laundering, I would not have used your service if it was clear that I get gift cards and then need to purchase the products myself... and now I also need to ask each guest whether they purchased outside the platform or not so that I can follow up on their gift that they may or may not have purchased directly through the platform.

11 marca 2023
Opinia niezależna
Logo My Gift Registry

Odpowiedź od My Gift Registry

Hi Elysia.

I have tracked down your account and can see there are some funds that your guests have contributed.

In order to receive those funds you need to log into your account and begin the order process.

You would have received an email several weeks ago after your event with instructions to that effect, but suffice to say that the system is basically waiting on you to login and retrieve those funds.
We can't do that for you.

Some of your guests also opted to purchase the items in your list themselves, rather than make contributions on our system. In those cases the system directs them to the retailer website, using the product links which you specified when you setup the account.
Then they are able to make purchase and organise delivery however they want.

Obviously if your guests are making purchases outside of our system, it's impossible for us to control how and when delivery will be handled.

Based on the support ticket you logged and the details of your review it seems that you must not have not read the information on the website before you used it.

Unfortunately as a result you are now confused and disappointed with the experience, however as far as I can tell the system has performed it's function exactly as described.

If you need help retrieving the funds in your account please contact our customer service team again and they will be happy to assist you.

Oceniono na 4 z 5

Easy & quick to use

Easy & quick to use.
I would like to have been able to select 2 items to purchase together but couldn’t see any way to do that so had to do it separately which is a bit clunky and feels a bit messy, especially for a wedding gift.

10 listopada 2022
Opinia niezależna
Oceniono na 4 z 5

One of my guests had an issue when…

One of my guests had an issue when trying to make a contribution, an error message appeared. I contacted customer service via their email address and received a response within minutes. They also refunded the test contribution myself and my Mum had made which was greatly appreciated.

I have decided to not go ahead with using the registry for my own reasons, but I cannot fault the customer service responses.

18 października 2022
Opinia niezależna
Oceniono na 1 z 5

Beware .. Caution .. Fraud

Beware: it's potentially a fraud website. They took our money for premium service. None of the guests were able to pay as the payments errors out. The phone number provided rings to someone who does not have any knowledge of this website. The email address becomes non responsive after a couple of back and forths.

They are potentially storing credit card information for fraud.

10 października 2022
Opinia niezależna
Logo My Gift Registry

Odpowiedź od My Gift Registry

Hello Krish, this is an extremely disappointing review.

Firstly, we don't offer phone support so I have no idea what phone number you're referring to.

It should be pointed out that your original support request was logged on a Friday and our team don't operate on the weekends.

In addition you logged multiple support request tickets, via multiple channels in very rapid succession which actually makes it slower for us to respond.

In spite of this we still attempted to respond to your request on the weekend, outside of our service hours and yet we were met with hostility, disrespect and aggressive language.

Normally that would prompt us to simply disconnect and block you from communicating with us, as our staff deserve to be treated respectfully, especially when we're trying to help you.

However we persisted until we were able to reach a resolution for you.

After all of that, it is very disappointing to see this review from you making defamatory statements about our service which we take very seriously.

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